USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

Write Your review

Tell us how USC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing wrong with clothing just the cost of postage and return postage if anything wrong and you can't even return to shop”

Helpful Report

Posted 8 years ago

“I ordered a soulcal shirt - extra large based on previous shirts from soulcal. When it arrived it was much larger than the my other soulcal shirts. I returned it and asked for a large size. I have just been refunded as large is out of stock. I have paid out £5 delivery and £4 return postage for nothing. I am not happy with the experience. I will probably never buy from USC online again.”

Helpful Report

Posted 8 years ago

“They messed my order up. Badly.”

Helpful Report

Posted 8 years ago

“Ordered two pairs of Converse, one for me (UK Size 9) and a pair for my girlfriend (Women's Size 4). I received the order in good time, except there appears to be a mix-up with the sizes for the UK Size 9s. A UK 9 is also a US 9, and an EU size 42.5. My shoes say that they are UK Size 9, but a US Size 10 and EU Size 44. So either Converse have silently changed the parameters for what a UK Size 9 is, or the shoes are mislabelled as a Size 9. Either way, I will be returning them. As for the pair for my girlfriend, I ordered a Women's Size 4, and received a Men's UK Size 4, which equates to a Women's Size 6. This was despite me ordering them from the Women's section of your website. They will be returned also.”

Helpful Report

Posted 8 years ago

“on sat I placed my order on line,was given a transaction number?,as I had received NO acknowledgement by Mon regarding my order,so on Mon at around 2.00pm I rang the customer service line,I was Informed by the person on the other end that no record existed of my order.NOTHING was on your system regarding my name,address etc,as these shoes were a present I went out and purchased another pair of shoes,guess what on Tue received acknowledgement of my original order,put it bluntly you did awful,any other company I have dealt with on line sends me a conformation of my order within 2/3 mins why don't you?”

Helpful Report

Posted 8 years ago

“Too long to deliver the goods to the pick up location.”

Helpful Report

Posted 8 years ago

“Item missing, wrong items sent...”

Helpful Report

Posted 8 years ago

“Poor quality t-shirts and expensive shipping. Free returns would be good due to lack of proper sizing description across clothes ranges”

Helpful Report

Posted 8 years ago

“I ordered things not once. Every time at least one thing comes with a defect.”

Helpful Report

Posted 8 years ago

“One of the items I ordered was a jumper but I received a pair of jogging bottoms instead.”

Helpful Report

Posted 8 years ago

“Still waiting for confirmation of order delivery”

Helpful Report

Posted 8 years ago

“One of the items can with out a tag or even in wrapping. Also item was delivered but thrown into a bin outside of the house”

Helpful Report

Posted 8 years ago

“never received item even though they said it was delivered and signed by me which it wasn't as I was at work at the time”

Helpful Report

Posted 8 years ago

“Not impressed at all with the polo shirts, poor quality, one came without its own plastic bag. Both shirts seemed to have been throw in the postal bag so were very creased.”

Helpful Report

Posted 8 years ago

“Everything was spot on except one pair of jeans which was inside out and scrambled up in the bag like it was worn and taken off”

Helpful Report

Posted 8 years ago

“One of the tops i bought had yellow stains under the armpits. The firetrap jeans were a very odd shape, baggy around the crotch. Really disappointed with the quality overall. Didnt want to pay extra for the postage to return items so returned them to the store and am stuck with a credit note.”

Helpful Report

Posted 8 years ago

“Great selection available. Ordered a pair of shoes last month from the sale. So comfy so ordered another pair. Yet again they sent the wrong size- too small. Now out of stock. Thus happened the first time round as well. Maybe take more care to send correct size before dispatch. Very disappointing”

Helpful Report

Posted 8 years ago

“Bought on-line item which was too small & was trying to call the Oxford St (FLAG SHIP STORE), to check stock in size & to go there & exchange it, quicker rather than going through the Postal Process. No one answers the phone "all day long", morning right through to late evening which was awful, extremely disappointing & frustrating. Eventually gave up & went there after work by chance but didn't have the required size. Totally waste of time & journey. All avoidable if phone was answered throughout the day. All very off putting in retaining customers.”

Helpful Report

Posted 8 years ago

“I sent an email to complain about product yet still not had a reply”

Helpful Report

Posted 8 years ago

“Bought a pair of kid's trainers, one of which (right foot) was obviously an ex-display item as it was dirty and looked significantly more used than the other one (other one looked quite new and not used at all). This was meant to be a gift. Also I can't imagine member of staff responsible for packaging not noticing a very obvious fault. Return at your own cost! Why does the customer have to pay for supplier's mistake? Wate of time and money. I won't be shopping at usc again, sorry.”

Helpful Report

Posted 8 years ago

USC is rated 3.6 based on 37,501 reviews