USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think USC charges way too much for delivery”

Helpful Report

Posted 7 years ago

“Paid for next day delivery and parcel was with courier and never came until the day after emailed usc when the parcel never turned up after waiting in all day and evening for the parcel had to waste a second day waiting for a parcel to turn up had no contact back from usc poor customer service”

Helpful Report

Posted 7 years ago

“Customer Service is very poor. No one to contact after an order has gone wrong. To return a faulty item, customer has to spend own money to return items.”

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Posted 7 years ago

“I don’t agree with paying postage when I ordered over £200 worth of stock. We kept nearly everything (luckily) as I then had to pay to return the items. If it was a store pick up then you still have the postage to pay. But then they give you a voucher. But that doesn’t cover you to return items. So I also paid £3.00 to return them. This day and age these delivery costs should be waived as I for one would try and buy from companies that at least let you return them for free even if you pay for them to be delivered”

Helpful Report

Posted 7 years ago

“Items I received had price tags at a lower price on them from what I paid. Totally took the mickey, Won't shop here again.”

Helpful Report

Posted 7 years ago

“Paid for next day delivery and didn't turn up till 2 days after. Message USC but got no reply.”

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Posted 7 years ago

“Everything was okay until I got my coat an it was damaged. It head scratched paint on hood string, one of the pockets was ripped so anything that was put in it would go somewhere stupid! And the coat was dirty literally the coat was a mess was very upset with it but I needed to use it anyway, so i didn't send it back.”

Helpful Report

Posted 7 years ago

“Not answering the phone, Going through the phone system to be hung up on No allowed to take returns to a store unless you accept a credit note Being forced to pay £4.49 for returns because stores don't accept website returns”

Helpful Report

Posted 7 years ago

“Ordered 4 items. 1 ok, 2 didn’t fit properly and most disappointing of all a shirt that was dirty.”

Helpful Report

Posted 7 years ago

“The item delivered was damaged and will send back”

Helpful Report

Posted 7 years ago

“When I ordered this shirt I got a email to say it had been cancelled. Then a few days later it turned up at my house. the Stitching wasn’t good around the bottoms on the shirt looks like it has been a return I’ve got”

Helpful Report

Posted 7 years ago

“I ordered 5 pairs of footwear online, all reasonable priced, arrived quickly but unfortunately one pair was badly damaged ,all the stitching along one side had come away making the shoes completely UN wearable and useless. The returns policy is ridiculous, I cannot return to a store but have to return with the cost of returning them to my disadvantage. I would have received the refunded the cost of product and original postage but not the return postage . I understand if I had simply changed my mind but this was no fault of my own and was actually a poor quality product and poor quality checks before sending orders out. Feel very let down by this online service”

Helpful Report

Posted 7 years ago

“The delivery was late”

Helpful Report

Posted 7 years ago

“order process was easy, delivery slow to dispatch.. i ordered three pairs of mens slippers size 10. when they arrived, i found them to be a very poor fit and although they were marked size 10 they were much smaller and very narrow. I had to re package all three pairs and send back at my own expense. A refund has been given minus my original postage costs and minus return postage. i originally chose usc because of the low cost of the slippers. In the end it has cost me £10 in postage, not to mention hassle of returning and i have nothing to show for it. I now wont risk ordering form usc in case other fittings are not true to size.. i feel i should not have had to pay postage costs for returning bad fitting items.”

Helpful Report

Posted 7 years ago

“Different size that my order”

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Posted 7 years ago

“box looked second hand! Ripped,pumps looked worn disappointing”

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Posted 7 years ago

“I placed a order online it says it would be 3 to 5 working days it was 7 days this was a birthday gift so with the delivery being late the birthday gift was late I emailed customer service. And it had taken them 3 days to get back to me that’s not good”

Helpful Report

Posted 7 years ago

“There was a problem with delivering the items to my address but I was not alerted to this and had to call customer services to understand the situation. I was rather disgruntled that I was not contacted in any way.”

Helpful Report

Posted 7 years ago

“Ordered a pair of boots in size 11 and I was sent a 10. These will be returned for the correct size, however online they aren't showing as available so would explain why an incorrect size was sent”

Helpful Report

Posted 7 years ago

“The package took a long time to arrive. Cominacation was poor and the conversation I had with customer services was horrendous. Also great plan to give a £5 voucher for so that it means delivery is free however having to pay TWICE for delivery makes it feel a little bit much.”

Helpful Report

Posted 7 years ago

USC is rated 3.6 based on 37,501 reviews