USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received my order yet it’s been 10 days now , I think very slow and poor service,”

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Posted 6 years ago

“Terrible! Ordered a pair of shoes and completely different shoes came. Had to return them and it wasn’t even free!!!”

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Posted 6 years ago

“ordered pink sliders see photo then had to pay for returning???? Could you please sort it out 🤔”

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Posted 6 years ago

“Paid for next day delivery, came in 2 separate orders on 2 separate days, after the next day deliver. Pointless. T-shirt & hat turned up dirty”

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Posted 6 years ago

“My white converse cane in a wrecked box with scuffs all over my shoes”

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Posted 6 years ago

“Terrible service. Ordered 3 pairs of trainers and paid for next day delivery. Only 1 pair arrives but 3 pairs showing on delivery note. There is no number to contact the courier or company (professional!) so had to email and wait a long time for a reply. Am wrongly told that 3 pairs were delivered in the same parcel but luckily I kept the packaging so could prove it was not possible (the parcel was only the size of 1 shoe box as you will see from the photo). Then told I have to await the outcome of an investigation and then heard nothing for a week at which point I had to chase only to receive an email again telling me that all 3 were delivered but on this occasion they would resend - as if they were doing me a favour giving me what I paid for! Utterly ridiculous and now I have to wait another week for them the rest of my order. No apology and no urgency to rectify . Will NEVER order from again”

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Posted 6 years ago

“Paid for courier service don’t bother Hermes are appalling. Claim to have delivered full order I received nothing. One parcel miraculously appeared two days after Hermes claimed to have delivered all items and after 1 week remaining items (@£100 worth) still missing and little to no help from USC whoclaim to be investigating with the courier. Sent several emails asking for update with no reply and no phone numbers available to contact USC or Hermes. Would never use again completely lack of disgusting customer service. Would have given 0 stars if possible.”

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Posted 6 years ago

“Terrible my order for birthdays presents was processed...then .. despatched then refused to be delivered. No explanation or reason why. Address is my work address & I get parcels delivered regularly. Had to order from another site & presents were late.”

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Posted 6 years ago

“I am yet to receive my order. For the amount charged for delivery, I would expect it to arrive by courier rather than the standard postal system.”

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Posted 6 years ago

“Haven’t received my order”

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Posted 6 years ago

“Absolutely shocking! Items arrived used and in poor condition. Contacted USC customer Service and received possibly the worst ever service I’ve EVER experienced from shopping Online. One of the advisors hung up on me for no reason and I mean no reason. Never shopping with USC again. They made me feel like I was absolute dirt. How a company can function like this is beyond me.”

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Posted 6 years ago

“Ordered a pair of trainers for my daughter when they arrived one was clearly ex display and soiled, how they passed any quality control prior to dispatch is amazing, customer services team were unapologetic and process to return a bit of a nightmare, had to fight with customer service rep to get return postage paid and initial postage refunded, won’t use USC or any Sports Direct company again”

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Posted 6 years ago

“Was poorly satisfied! Ordered black hi-Top converse, which took 7 days to come to store. Once arrived one of the shoes had a yellow stained sole (looks sun bleached) and the glue around the sole is all visible. So took it to the stop to get a refund, and the staff were very rude. Refused my refund, even though it was a faulty item which I feel I was entitled to a refund. And gave me a credit note which I did not want as I did not want to purchase anything else out of the shore! So poorly satisfied”

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Posted 6 years ago

“Shocking service Poorly packaged No delivery note No returns information”

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Posted 6 years ago

“I never resive my order”

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Posted 6 years ago

“Hi I have poblem with my order ( number: USC40000058548507 and order date 12.08.2019), this order it was 20 items but I got ony 4. I paid fol all order 861 £ .”

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Posted 6 years ago

“Received delivery with parcel half ripped open most likely driver had a look inside parcel.Had to return items and pay delivery costs 👎🏽”

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Posted 6 years ago

“I was delivered the wrong item almost two weeks after the order was placed. I’ll be seeking a refund and buying from another store.”

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Posted 6 years ago

“The Calvin Kline jumper was very out of colour and looked worn. Not happy about that!”

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Posted 6 years ago

“Hej USC. I haven’t got my shirts yet. Its over 1 week ago😕 l hope its near 😀😀”

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Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews