USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for next delivery of items ordered and found that I had my order split off into 2 deliveries on two different days. it was not the ideal situation to experience.”

Helpful Report

Posted 6 years ago

“Ordered what I wanted but few days later use send a email saying you don’t have the item in stock anymore very poor should have said it wasn’t in stock before I ordered”

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Posted 6 years ago

“Order didn’t arrive in store after 7 working days in the time I wanted them.”

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Posted 6 years ago

“Ordered some duramo flip flops they sent a different product. WARNING: Read all the description as they think it’s perfectly fine to do this if they put “style may differ””

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Posted 6 years ago

“I bought some white Tommy Hilfiger shoes and they came in blue, I got the option of free returns or ten pounds off, I obviously had to send them back as they were the wrong colour but I thought it was wrong that I had to pay to have the correct colour sent back out to me worh no discount”

Helpful Report

Posted 6 years ago

“Very poor, paid for next day delivery on an order of 19 items, the next day only one item arrived, i contacted customer services still no reply a few days later i recieved most of the other items minus a few that were apparently out of stock”

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Posted 6 years ago

“I have haven’t received my order yet, therefore I have rated this service a 1/5. I would appreciate it if someone from USC could contact me to let me know where my order is...”

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Posted 6 years ago

“Items mostly arrive dirty pay for next day delivery and it will come with items missing then the rest will come days later when complaining to customer service through the website as there is no telephone to call the advisors have no customer care or service”

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Posted 6 years ago

“Still not received my parcel I ordered on the 11th August next day delivery apparently customer services are dealing with it but I’ve still not heard what’s going on.”

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Posted 6 years ago

“Hate it everything runs small long wait”

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Posted 6 years ago

“Not even revived my order yet”

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Posted 6 years ago

“Rubbish! Shoes came filthy and costumer services are unhelpful”

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Posted 6 years ago

“My order took longer then I was told, and I had to chase it up with you. Then when I was told that it was at the store I went and collected it only to arrive home and find that you have sent the wrong pair of trainers! I ordered Ralph Lauren leather trainers priced at £75 but you sent me Ralph Lauren canvas trainers priced at £65. So then I sent an email to you explaining your mistake and asking for either the correct trainers to be sent out or to give me a refund, but no one has even replied to the email! And I'm still waiting! Please help me to resolve this, it is very unsatisfactory.”

Helpful Report

Posted 6 years ago

“Delivery late, only some of delivery refunded& terrible customer service”

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Posted 6 years ago

“Products removed from order due to "temporary out of stock" whilst showing in stock on the website. No notice given and no option to edit or Cancell the order. Original order delivery cost discounted to 99p, charged £6.99. USC at meadow hall refused to accept returns 3days after order.”

Helpful Report

Posted 6 years ago

“Clothing came very badly packaged.as if it had already been worn and just flung back into there bags.i will avoid in future”

Helpful Report

Posted 6 years ago

“Rubbish, you were unable to deliver to my address twice and now on refund, you are charging me for the delivery cost. yet you failed to deliver it!”

Helpful Report

Posted 6 years ago

“Disgusting returns policy costs more to return than the price of return won’t be ordering again from USC”

Helpful Report

Posted 6 years ago

“Really disappointed with your returns service. You make it so hard to return products & if you wanted to speak to someone. It would be a lot easier if you could return products to your nearest store like other retailers allow you to. I had to go through various sites & links just to find a phone number to speak to someone. Or is this part of your plan? To make it so hard for customers to return the products they are forced to keep products they dont want. It would take something exceptional for me to use USC again or for me to recommend you to anyone.”

Helpful Report

Posted 6 years ago

“Shocking asked for next day delivery ordered well before cut off, paid extra and still had to wait an extra day.”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews