USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My product is faulty and I’m not receiving helpful service. The product is a gift so needs to be sorted out urgently but it is taking several days for me to receive an email from someone.”

Helpful Report

Posted 6 years ago

“Very poor, ordered new trainers that come in cardboard. Can’t even call it a box”

Helpful Report

Posted 6 years ago

“So my order arrived and the pack of 3 pairs of briefs had 2 missing. When I complained about this I was told everything was picked, packed and sent as it should have been. Well I'm sorry briefs don't just disappear, you obviously have a thief working for you!! But I was made to feel that this was not the case.Another box of briefs weresent and glad all 3 pairs are here now but no card was put through door so only noticed the package by chance. So I will definately definately never be using, you again.”

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Posted 6 years ago

“Delivery was 2 days late”

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Posted 6 years ago

“the last order I had was missing items worth 91 pounds.”

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Posted 6 years ago

“I think £4.99 delivery is a bit overpriced, most places have free delivery to store but yours again is £4.99”

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Posted 6 years ago

“Didn’t revive 2 items off my list very disappointing to be honest”

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Posted 6 years ago

“Worst Customer Service ever, a series of copy/pasted interaction where you could clearly see that that agents wouldn’t go 1mm out of their script to understand anything of what you’re saying. Oh and they don’t respect the EU consumer law warranty of 2 years Too bad, they have good prices.”

Helpful Report

Posted 6 years ago

“Ordered a pair of Ralph Loren trainers onlinefor my son, for our upcoming holiday , when package arrived, we were delighted to only find one trainer in the box, then when I contacted customer service, I was told the item was no longer in stock, I have since been into store multiple times to try and get an alternative pair of trainers for my son,”

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Posted 6 years ago

“Shocking I was not given the right size and I have told them and they have not done anything about it!!”

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Posted 6 years ago

“To whom it may concern, My complaint has everything to do with the courier company you use to deliver your products. I paid for the next day delivery and it is a week later and my items are being send back to you. Link to their website tracking info. https://new.myhermes.co.uk/track.html#/parcel/6473096016848686/details No a single delivery attempt was made, not a single 'sorry we have missed you' card was left. I have been at home on 3 out of 4 of their delivery attempts. Later, the status got updated to: 'We're not able to deliver your parcel to the address we have'. So, Hermes cannot deliver to one of the main roads in Glasgow? Just look up my address please: G14 0JJ 1/2 2132 Dumbarton Rd. Glasgow I am very unhappy about the whole thing. I still want my shopping, so I will be happy if you could send it again by post this time. If you cannot do so, please refund me all the money including the delivery charge. Thank you. Grzegorz”

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Posted 6 years ago

“Quick delivery and good product (as it was shown on web).”

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Posted 6 years ago

“Poor service still haven't received my full order , receive part of my order but seemingly the parcel will be delivered separately. Unsure when I will receive my order or if I will use USC again .”

Helpful Report

Posted 6 years ago

“Ordered my items - still not received them, no updates, no response from their customer service or delivery provider Hermes. Will not buy from them again.”

Helpful Report

Posted 6 years ago

“Firstly, i did not receive an email notifying me that my delivery had arrived at the assigned SportsDirect store. A week had passed by and I was passing by the shop so decided to call in and check only to find it had been delivered there two days ago. Secondly, I found out that the customer is expected to pay for signed for postage for returning unwanted orders (even incorrect dispatched orders) - this is a first for me. This is not made at all clear when placing the order. Why can I not just return them to the store I collected them from? Why is this not an option? All in all, I am disappointed and will not be using the online service again.”

Helpful Report

Posted 6 years ago

“Horrendous. You left a shop tag on one of the jogging bottoms and we have no idea how to take it off. Please help.”

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Posted 6 years ago

“Converse vest not as advertised, image displayed had red converse logo , ended up with one with white logo? Same problem with same product from sports direct last year , not impressed . Pointless returning item as you end up £4:99 (postage cost) worse off.”

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Posted 6 years ago

“Ordered item 6 days ago still not been delivered to local store??? Have received items quicker when delivered from overseas, not good”

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Posted 6 years ago

“Very annoying that u cannot return the parcel to a sports direct considering you can pick an order up from there”

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Posted 6 years ago

“I ordered two pairs of boxer shorts, when the parcel arrived there were no boxers in the bag just 8 pairs of beach shoes. I paid £5 to return them emailed customer service who said they would post the boxers. I then had an email saying they were out of stock so no boxers and £5 out of pocket on return postage and still waiting to hear back from them on that.”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews