USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last few orders, had the same problem. Items were cancelled and I was informed few days before arrival. Basically you sent me unconfirmed order. That is the only and most disrespectful issue. Otherwise i like the store”

Helpful Report

Posted 5 years ago

“Ordered boots in a size 4 for a night out on Saturday. Collected them yesterday and tried on to notice they were far too big. Checked size and boots are a size 5 in a size 4 box. I always see people checking sizes at checkouts in stores. It’s not difficult to do this part of the job properly therefore I don’t know how I was sent the wrong size! I now cannot get the correct size for the day I need them without being out of pocket waiting for a refund.”

Helpful Report

Posted 5 years ago

“I've used your clothing company before and never had one issue apart from recently where I have about £109 worth of clothes and shoes missing from my order , even when i rang there wasn't much of an effort done on your behalf to resolve, now after waiting I've taken matters into my own hand. Hopefully you dont treat all your customers like this”

Helpful Report

Posted 5 years ago

“Useless , second time I’ve ordered from them and over a week to deliver minimum. Won’t use again.”

Helpful Report

Posted 5 years ago

“Can’t even deliver next day when you order mid morning”

Helpful Report

Posted 5 years ago

“Ordered 8 days ago for collection in store, my order still hasn’t been dispatched !!”

Helpful Report

Posted 5 years ago

“I ordered some hats and payed for next day delivery. That was eleven days ago and still no hats! When trying to speak to anyone at your company or delivery service (that you accept no responsibility for) clearly nobody cares.”

Helpful Report

Posted 6 years ago

“ordered £147 worth of clothes still charged £6 for delivery and after 9 days still not recieved items wont be ordering again!”

Helpful Report

Posted 6 years ago

“I am yet to receive my purchase . I have been waiting over a week despite paying £5.99 for delivery . Customer services have not been helpful and communication is poor. I will not use this company again and would not recommend them to anyone else.”

Helpful Report

Posted 6 years ago

“Absolutely rubbish, ordered and paid for multipack of t shirts on Friday 30th August still not received as of today 9th September, had 2 email saying one received order, other stated processing, still not received”

Helpful Report

Posted 6 years ago

“Paid for next day delivery, ordered Monday never turned up until Thursday mid afternoon,won’t be using USC again.”

Helpful Report

Posted 6 years ago

“I’ve been waiting 10days for my order and still not received it yet”

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Posted 6 years ago

“Ordered silver sandal size 6,recieved brown sandal size 7.will be returning!!”

Helpful Report

Posted 6 years ago

“Still haven’t received my order lol?”

Helpful Report

Posted 6 years ago

“Rubbish change my order (I wanted both or none!) paid next day got it 5 days later just a joke of a shop”

Helpful Report

Posted 6 years ago

“Bonjour Je n’ai reçu aucun colis pour le moment j attend un retour de votre part Merci mr espaze”

Helpful Report

Posted 6 years ago

“I purchased a jacket online for £58, only for it to arrive with a price take saying it had been reduced to £35!!! Why was I charged £58???? I am very disappointed”

Helpful Report

Posted 6 years ago

“Received faulty garments and half of my order. Online Customer service takes to long to address issues.”

Helpful Report

Posted 6 years ago

“I ordered a number of items for my partner for his birthday. All in plenty of time. I did this because I was unable to get to the shops as I had broken my ankle. Aside from one item I was told a few days later via e mail that the other orders had been cancelled because they were out of stock. This is despite being available when I ordered them and this was confirmed. I was left with only one gift. Awful service and it would seem no phone contact details to complain. I will not be ordering from you again and neither will any of my friends.”

Helpful Report

Posted 6 years ago

“Ordered a jumper, £91 and a pair of jeans only to be told that they have ran out of stock of the jumper in my size and only sent me the jeans. Already paid the £5 delivery! If the app would have told me the jumper was out of stock I would have looked for another one! Very annoyed at the whole situation. Weather they offer me free delivery or not, it’s another day I will have to make sure I’m in the house and more environmentally unfriendly I.e another delivery van having to drive to the house. They also told me on the phone that they can’t be held accountable for being out of stock, but the website told me they were in stock and let me continue to buy and only told me once the items had been shipped! Therefor yes they are accountable!”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews