USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like the shop. Shame when you order online it cost £5 p&p. Top wasn’t great fit sent back for another £4. So £9 spent and nothing to show.”

Helpful Report

Posted 7 years ago

“Had to spend due to revising a credit note for a previous store purchase as wouldn’t give a refund. The jeans didn’t fit we simply wanted to return them but they wouldn’t allow it. I then spent the £50 credit note online and some of the t-shirts were cheaper on the price tags than I paid online for.”

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Posted 7 years ago

“Ordered 2 pairs of baby converse one came in great condition but other came scuffed , dirty and unable to use as they were white”

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Posted 7 years ago

“You only sent 1 shoe! I have queried this and had no response.”

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Posted 7 years ago

“I haven’t received my items”

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Posted 7 years ago

“Your couriers are shockingly awful”

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Posted 7 years ago

“Ordered on the Saturday, I paid for next day delivery which was for a Monday. They delivered on the sunday instead which wasn't expected so nobody was home. Unfortunately we did miss them on the Monday. I asked for it to be delivered to a different address the following day, this was accepted but yet it was still delivered to the original address so it was missed again. When we eventually got the parcel Wednesday the box was all broken which wasn't acceptable. The shoes were fine but seeing as I paid £37 for the shoes and £7 delivery this was shocking service. Im really not happy and will not be ordering with you again.”

Helpful Report

Posted 7 years ago

“Cheap price which was great but trainers arrived with dirty marks on each trainer.”

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Posted 7 years ago

“Having to pay postage on items to be returned when i collected them from a shop is unacceptable!”

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Posted 7 years ago

“I have not recive my package yet after a week.”

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Posted 7 years ago

“I'm not satisfied that one t shirt was cancelled from my order and I still haven't got refund. Also one top is not even close to size sx as it's much smaller than that. Apart of this everything else is ok.”

Helpful Report

Posted 7 years ago

“Should of read the returns policy first wasn't happy to have to pay for delivery ( on an order over £100) and to pay for returning unwanted items myself”

Helpful Report

Posted 7 years ago

“Paid quite a bit of money for next day delivery, but took 4 days to come!Not happy!”

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Posted 7 years ago

“polo shirt didnt even have packaging, it was just thrown into yodel bag. it was scrunched up and not especially clean. had to pay for delivery and return postage. ordered same thing from asos in different colour. it was packaged properly, posted free and could also be returned for free.”

Helpful Report

Posted 7 years ago

“Item was good and delivered promptly. However it did not suit..... The returns policy of having to go to the post office is very old hat..! And not convenient for most full time workers. Due to this I won't be ordering any items from USC again....”

Helpful Report

Posted 7 years ago

“Packaging of the clothes was poor, Tommy Hilfiger shorts were dirty on the waistband due to the poor packaging. Cheetham hill store is ridiculous, cannot get a refund only a credit note and staff very unhelpful. Very busy on a weekend and not enough staff also don't seem to know their head from their arse!”

Helpful Report

Posted 7 years ago

“Delivery was quick thank you. However when the soul cal coat arrived it is more of a navy colour. I double checked the tag and it said black so I thought it was maybe just the lighting. Wore the coat with black jeans and in the daylight it is definitely navy. I had purchased online specifically for this reason as black was not available in my local USC ( or so I thought, turns out the coats there are labelled black too although they are clearly navy) The stone roses top I bought was tight fitting so I went to the store beside me to exchange and the advisor would not accept my return as she said online is completely separate. I don't understand why I cannot exchange an item that is stocked in my local USC”

Helpful Report

Posted 7 years ago

“I ordered a Henri Lloyd zip up hoody for my dads birthday. The first hoody I was sent had stitching all pulled by the Zip and it was runched, it was completely unwearable. When I rang up the local store to ask if I could exchange it in store I was greated by a very unfriendly member of staff who had no time for me and said and I quote "you've rang up already today to ask this and I don't have time for you, all you've done is moan" - I hadn't rang up, it must've been another customer as I had barely finished my sentence explaining what I wanted to know before he butted in and said this. Either way it was unprofessional. I ended up putting the phone down and going in store, fortunately I had a better member of staff help me, I've had to reorder it online with a credit note as it wasn't in store so hopefully this one is ok. The item was good apart from the stitching and the service in store was ok, but it was more the member of staff attitude who I spoke to on the phone that was completely unprofessional and rude that's put me off shopping here again.”

Helpful Report

Posted 7 years ago

“I think it should no cost £5 to deliver to store not alot of other retailers do that!”

Helpful Report

Posted 7 years ago

“My parcel never got delivered and I am still waiting to hear when I will be refunded. So I can't give a good review until then.”

Helpful Report

Posted 7 years ago

USC is rated 3.6 based on 37,501 reviews