USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, i dont no where is my order??? traking number not working”

Helpful Report

Posted 6 years ago

“Hopeless, I placed an order on the 15th of November, was mean't to be out for delivery on the 19th which supposedly failed, attempt made and failed on the 20th. It has now been on it's way to the courier since the 22nd, today is the 26th. I've sent emails to customer care (what a joke) but they're not replying. If it was possible to rate USC with less than one star, then I would have. I'm hopeful that I will eventually receive my order or have my account credited.”

Helpful Report

Posted 6 years ago

“I purchased a pair of adidas trainers on 11th Nov totalling £46.98 inc of postage but I received no invoice inside. I need to return the trainers as the size is incorrect but there is no way of doing so without the invoice. I have tried to return to store and they won't do it either. Please can you send me a copy of the invoice.”

Helpful Report

Posted 6 years ago

“Absolutely disgusted with the service. I purchased 4 pairs of jeans. Out of the 4 pairs 2 were faulty, one pair had no buttons, and the other had a stain on the leg. In both pairs it had a quality control tag, obviously this is a joke. So thinking i was getting a good deal has ended up costing me another £9 to return the faulty items. Also poor that returns cannot be taken to your stores. Save the postage costs. Atleast i know what to expect from now on.”

Helpful Report

Posted 6 years ago

“Very disappointed with the 2 pairs of G Star jeans I ordered. Prices reduced for so called black Friday deals but are clearly seconds. 1st pair has no buttons at all and 2nd pair missing rivets on back pockets. Obviously has not been checked by quality control before sending out. I will be sending back for a full refund as no replacements are left in stock.”

Helpful Report

Posted 6 years ago

“First time I have ordered online at usc and not impressed, ordered some boots for my husband and the box had a hole in and looked like a mouse had been in the box, chewed up paper in the box and all inside the boots and mouse droppings in there too”

Helpful Report

Posted 6 years ago

“Absolutely ridiculous, still waiting on an email to tell me my goods are in store ready to pick up, I’ve phoned many times but can’t get through to anyone! I now have to go into the shop today at some point to ask if my goods have arrived!”

Helpful Report

Posted 6 years ago

“I didn’t receive the size 4 converse pumps I bought...I received men’s white Nike trainers one of which was completely shop soiled. After emailing customer services they asked for photos of the trainers I received. I replied straight away with pictures and almost 3 days later I’ve heard nothing back despite emailing them again. Hopefully the problem will be sorted but it’s not been a nice experience in the meantime.”

Helpful Report

Posted 6 years ago

“Sent wrong colour and faulty item .ive sent them pictures still no reply has been 2 weeks highly disappointed used to shop a lot . Now no anymore ..:(((”

Helpful Report

Posted 6 years ago

“Still not resolved my order and it's been that long you have sent me this email to respond to how your service was? Next day delivery... it's been a week and counting... I'm for sure not going to risk my Christmas shop for this year on your services...”

Helpful Report

Posted 6 years ago

“Boring services”

Helpful Report

Posted 6 years ago

“Quality very bad size is well”

Helpful Report

Posted 6 years ago

“Absolutely Poor and waste of time, no customer service numbers to help, proper hidden agenda”

Helpful Report

Posted 6 years ago

“Haven’t received boots haven’t received refund DO NOT ORDER FROM THESE”

Helpful Report

Posted 6 years ago

“Shame !!!!”

Helpful Report

Posted 6 years ago

“Ordered online. Costs to send it back. Not good”

Helpful Report

Posted 6 years ago

“Paid for a t shirt next day delivery still not received it 6 days later ?????”

Helpful Report

Posted 6 years ago

“My order was to be delivered by the 16/11/18 but I have not yet received it! As I have paid for delivery I am not very happy with this service.”

Helpful Report

Posted 6 years ago

“Still waiting for confirmation I can get my shipment”

Helpful Report

Posted 6 years ago

“Delay in delivery due to pre sake items being on the same order... tell customers that at time of ordering in large print. Slow response from customer service, nearly a week to sort out my items. Ended with me cancelling half my order as they wouldn't send it out in 2 parcels without charging me 2 delivery fees. Ignored my questions in their responses. Avoid this online carry on. Some decent training needed.”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews