USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The clothing had holes and stains all over it. Will never order from usc again.”

Helpful Report

Posted 6 years ago

“Worst service ever emailed me to say my delivery would be here next day for which paid extra then they even confirmed it would be here. Waited around all day then finally called DPD who say That USC haven't even sent them my parcel. Very disappointed”

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Posted 6 years ago

“If I could rate lower than one star I would. First of all you charge your customers to pick up a collection from in store, your website is below average at best and not to mention the fact that you charge for returns! I’ve just paid under £14 to send an order back!!!! In total it’s cost me £19 to do what every other clothing does for free. I used to shop at USC all the time, after this it’s safe to say I’m never going to shop here again and I’ll make sure everyone I know knows of this and stays away too.”

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Posted 6 years ago

“Hi! Now I'm waiting for my order, I looked at the mail and my order is still in transit. I I talked to the courier, but he has not yet arrived in Romania. When I receive them and send you email. Thank you!”

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Posted 6 years ago

“We are yet to receive the item!!!!”

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Posted 6 years ago

“Paid for next day delivery, was reported delivered 3 days later. Emailed to say it had been left in ‘rear porch’ no idea what a rear porch is and no sign of the parcel once I returned. Customer service on Twitter very slow at reacting to the issue.”

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Posted 6 years ago

“I did not get my full order. Have contacted them and still nothing. Only received briefs in a bikini Calvin Klein set. Not happy”

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Posted 6 years ago

“My moshino shirts x2 large arrived in a bag screwed up wasn't happy then realised they were 2 different sizes so emailed customer service no response at all sent back cost€4.95 asked for refund as to me these were faulty goods”

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Posted 6 years ago

“Received the ordered item with the anti theft tag still on. When I have contacted them they offered me to send it back to remove it, and will send it back to me. No sort of refund or compensation were given.”

Helpful Report

Posted 6 years ago

“Paid for next day delivery, item showed as delivered. Contacted them, no response item arrived two days later.still no response.”

Helpful Report

Posted 6 years ago

“Never received my order, was meant to go to a shop for click and collect. Received emails saying that it had been collected by the courier then heard nothing else for days then finally received an email saying there had been a problem and I would be refunded.”

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Posted 6 years ago

“My order has not yet been delivered.”

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Posted 6 years ago

“Won’t be shopping with you again, first and last time, ordered a bikini set, paid then got an email stating the bottoms were out of stock making the bikini top useless and then learning I’m responsible for the postage charges to send it back to you which makes me out of pocket, I’ll stick to JD and Footasylum were you can return them back to the store in future.”

Helpful Report

Posted 6 years ago

“None of the items that I ordered came in bags and everything was very creased. Very disappointing”

Helpful Report

Posted 6 years ago

“Parcel said delivered on website but we hadn’t received it. At the time it was allegedly delivered there was somebody at home. No contact number given, only managed to find a number to call after googling USC customer service and somebody had shared a Parcelforce number which is the UK agent. Fortunately this worked and we located the parcel. It had been delivered to our local post office but no email to me to tell me what they had done. Not impressed.”

Helpful Report

Posted 6 years ago

“I ordered 3 t shirts paid for them on line wanted click and collect which cost £4.99 which I find a joke and will never be ordering on line again.and two days later gets and email to say one of my three t shirts was out of stock.you shouldn't take people's money if it's out of stock”

Helpful Report

Posted 6 years ago

“I have still not received my item that was ordered on the 4th of November, when I check my tracking reference it is still saying on the way to the courier on the 8th of November.”

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Posted 6 years ago

“My goods have still not been received and the tracking number shows as incorrect, I have tried to contact but without success.”

Helpful Report

Posted 6 years ago

“Rubbish service ordered 2 products only got 1 after paying had to wait 5days to receive money back payed next day delivery came 2 days later called customer services and no joy left email no reply will not be purchasing anything from this company again”

Helpful Report

Posted 6 years ago

“Can't give review as iam yet to receive order...”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews