USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“USA PRO LOLITE SLIP LD82 BLACK/ZEBRA shoes come in wrong size we did order size 4 it has sticker size 4 but it's seem to be size 3 i have spoke to customer service they give me rude answer even it's not my fault i have to pay return postage , i have been purchasing clothes and shoes since morethen 5 year never had problem but this was my last purchase i would never buy anything from USC again”

Helpful Report

Posted 6 years ago

“Terrible. I visited one of your stores and got an item I then returned it and the store gave me £28 vouvher to spend online or in shop. I visited online and brought some items didnt realise delivery was £4.99 also. During purchase it never said that any items were out of stock so after I done check out and paid everyrhing I then got email saying your items are out of stock. What the hell? Why did it take my money then. It then gave me a credit note of £6 which taking delivery off leaves me £1. Ridiculous . Items I received I did not like. Returns you require money to be paid. Really unsatisfied with my whole experience”

Helpful Report

Posted 6 years ago

“Customer service was very very poor First time ordering and won't use again Ordered a pair of shoes a few weeks ago only just delivered. My hermes deliver and have lied and in turn given USC a bad name. 1st delivery attempt was out at work - what does USC expect during the week ! 2nd delivery attempt - day off waited in all day and received an email to say had attempted to deliver at 2.30pm really!!!! 3rd attempt at work- again during the week Rand to speak to customer services and the woman clearly was not bothered she refunded delivery and said she would leave a note for them to leave it with a neighbour but it is at their discretion!!!! Finally on the 5th attempt the item was received but never have I know 2 companies who clearly are not bothered and bare faced lie to their customers !!!!”

Helpful Report

Posted 6 years ago

“Useless took my money for a pair of shoes which I needed for a wedding 2 days later only to find that they was out of stock after they took my money,”

Helpful Report

Posted 6 years ago

“I have long been buying from you and always for large sums, but I was shocked that the last time I could not change my order was due to the fact that twice I ordered one and the same shoe of the same color and size !!! I was just told, no! and now my son has 2 pairs of identical shoes !!! what for ??? I am very not happy !!!”

Helpful Report

Posted 6 years ago

“2 items. BOTH faulty. Jeans with pen mark all over it and 2nd jeans that eas clearly a faulty item and had bleach marks.i read the reviews just after purchase and most of them said their goods were faulty. Mine weren't any different. DO NOT BUY OFF THEM EVEN IF IT SEEMS A BARGAIN!!”

Helpful Report

Posted 6 years ago

“I am discussed with my order as you sent the wrong order out to me an every time I phone nothing gets sorted out !”

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Posted 6 years ago

“you waited a week to refund my order and tel me you didnt have it”

Helpful Report

Posted 6 years ago

“Useless company would never use again. Paid for next day delivery and waited a week. And I blogged it on social media warning people about the way your company trades!”

Helpful Report

Posted 6 years ago

“This is how you send expensive clothes! Stuffed in the bag, missing parts, smelling like someone else wore it, terrible!”

Helpful Report

Posted 6 years ago

“I haven’t received my goods that I ordered over a week ago! Therefore I can only give you a terrible service review!”

Helpful Report

Posted 6 years ago

“Invoice no 79976787 I was disappointed as the two polo shirts plus one t-shirt was crammed into a small black bag All items were badly creased”

Helpful Report

Posted 6 years ago

“Absolutely shambles, ordered a Levi’s denim shirt only to be sent the wrong style and colour and having to cancel a night out as I had nothing to wear.”

Helpful Report

Posted 6 years ago

“I have ordered a jumper and it came with stains on I have messaged customer services and they havnt really done anything about it they said send it back but then I’ll have pay for sending it back and it was supposed to be for a birthday present and now it’s late I’m not very happy with the service at all I allways order of line and I have never had anything like this”

Helpful Report

Posted 6 years ago

“First of all the delivery policy is rubbish. I have to pay £5 to order into store, what's that all about?! Secondly in my case where the ordered clothing did not fit, I'm told at the counter I'm not able to get my money back. I'd have to post the items back at my own cost otherwise I can only recieve voucher credit. Ridiculous!”

Helpful Report

Posted 6 years ago

“Very hard to be in touch with the customer service! They don't have direct local phone number! Their customer service so unhelpful and rude! The return item is difficult to return! I will never buy any in the future! My advice stay away and don't buy. The whole experience is horrendous.”

Helpful Report

Posted 6 years ago

“Not received my order. Can’t get through on phone . Sent 3 emails and they have not respond. I am still waiting for my order ! Bad service”

Helpful Report

Posted 6 years ago

“I will actually give zero star because the item I bought in sending them back, they’re no near what they look on your website. Now I have to take off work then spend money to post the two Gstar Jeans back to you. Really sad about it.”

Helpful Report

Posted 6 years ago

“Clothe and easy of shopping is good. Problem for me have always been delivery of it. For this purchase I paid for next day delivery but I’m yet to receive it. Hermes apparently delivered it “20 meters from my addresss they say. I have asked neighbours. No one knows. I have raised it with Hermes and USC. Heard nothing from either of them yet. Main reason for me buying a lot less from USC online.”

Helpful Report

Posted 6 years ago

“Ordered a pair of jeans on sale. Thought i would add a shirt as there was a delivery fee. The jeans order was cancelled and the shirt was only provessed. Ended up paying £18 for a £13 shirt. Which was slim fit which im sure wasn't mentioned in ad. Not pleased.”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews