USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

Write Your review

Tell us how USC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed my order for next day delivery. Didn't get it on time had to call to find out it was postponed no explanations or even an email to say why and when i recieved the shoe it was filthy and I was really not impressed at all”

Helpful Report

Posted 8 years ago

“The service was ok, however I have retuned the goods at a cost to myself of £15!! I would have expected free return postage as with many other online stores. Will be unlikely to use this company again.”

Helpful Report

Posted 8 years ago

“Delivery came a day late (yodels fault) but when it arrived box was broken and the trainers where dirty like they were second hand”

Helpful Report

Posted 8 years ago

“Incorrect item sent - with no invoice in package & no contact information. Had to complete an online email form, I did get a reply in a couple of days but seems can't have my correct item sent until the other is returned & recieved.”

Helpful Report

Posted 8 years ago

“Shoes as described. Will not be ordering from USC again though as if I'm keeping a £100+ pair of boots I don't expect to pay return postage on the second pair being returned.”

Helpful Report

Posted 8 years ago

“£5 delivery charge is excessive, especially as it cost another £3 to return them. Why can't you just return them to the local shop? Ordered size 10 boots, looked like size 11 to me, have returned them for a size 9. Still waiting to hear from them.”

Helpful Report

Posted 8 years ago

“I ordered a Medium Shirt and you sent me an XL Shirt”

Helpful Report

Posted 8 years ago

“Zip ripped off”

Helpful Report

Posted 8 years ago

“I have ordered a pair of trainers and they were faulty (had a oily stain). When I asked to replace them I was told to send them back (I was not refunded for the postage expenses). Furthermore, the replacement items were stained as well, and I have repeated the return 3 times. After 3 times I got a pair of trainers with a small stain and decided to keep them and accept the loss. Extremely disappointing.... A company with no sense of responsibility and accountability....”

Helpful Report

Posted 8 years ago

“my parcel wasn't delivered on time & no-one got back to me when I queried it after sending two e-mails to your customer service dept !!! To tell you the truth I've not been happy with the service from usc for a while now , I've had clothes turn up dirty & ripped too . One item looked like it had been kicked around the factory all day before being sent to me , don't think I will be buying from your site again”

Helpful Report

Posted 8 years ago

“Did not like the item so I tried to return it to the store for convenience, only to be told no cash refunds instore only a credit note, so I had to post it back instead. What sort of company are you?”

Helpful Report

Posted 8 years ago

“I chose to get my order delivered to the store, believing that would be a little quicker as it is with 90% of the retailers. It still cost £5, and I'm still waiting on an email saying to collect my order, 8 days later. Paying £5 for that turnaround time where I have to collect, that's poor.”

Helpful Report

Posted 8 years ago

“They wouldn't match an in store offer, it wasn't even a limited offer it's on all the time. I'm very disappointed and probably won't order online again as I ended up £20 out of pocket”

Helpful Report

Posted 8 years ago

“I have not received my parcels as yet? The tracking data shows that I received it last Thursday. I contacted the number for the yodel driver who could not assist me. I then chatted to Yodel via web chat who informed me my parcel was still at the depot and there had been a mistake with the scanner. I was then informed I would have an update email by today which I have not. The money has been debited from my account but I have no goods. Please can you help. My order number was USC40000031022459. Please advise”

Helpful Report

Posted 8 years ago

“Placed my order Sunday 6th November and had an email on the Monday 7th telling me my order was being processed and I would receive a further email when it would be ready to pick up from my local USC in Yeovil Somerset as of today and after contacting your customer service via email I have absolutely no idea where the clothes are or when I can pick them up. Furthermore i opted to use the option of delivery to store as I'm not at home to receive deliveries and I still get charged £5 postage where pretty much all retailers who operate this facility do not charge for it can you explain the reasons for this, I'm aware I'm getting £5 off my next purchase voucher which in reality I've paid for myself not really free in that case is it? I hope a speedy resolution can be sought over my order”

Helpful Report

Posted 8 years ago

“Ordered five items . Two items were the same size same jogging bottoms different colour but when examined the bottoms which were meant to be large one pair looked more like extra large and too baggy.Looked like incorrect sizing and waist elastic gone. Returned item to my expense and now awaiting a replacement which I hope is near to a large sizing . Hope it arrives which no more expense to myself . Just a hazel should have gone to the shop.”

Helpful Report

Posted 8 years ago

“Received order delivered to local Sports Direct store which is handy but unfortunately 2 of my items are faulty and the only way to return online orders is by post for which I have had to pay the costs. As it is not possible to return to a store I think prepaid returns should be standard.”

Helpful Report

Posted 8 years ago

“The delivery company, yodel, left the parcel outside of the wrong flat. It was seen there by a member of the golf club but when I went to get it, it was gone. Zero excuses for leaving parcels unattended! I work for Royal Mail and we would be sacked for that!”

Helpful Report

Posted 8 years ago

“The two shirts I received are nice but they were both screwed up into a ball and put in the bag. It took me 30mins to iron them instead of 5mins. I wasn't very happy!!!!”

Helpful Report

Posted 8 years ago

“poor fit if they own the brands you cant make poor quality on brands i wont be coming back as a customer”

Helpful Report

Posted 8 years ago

USC is rated 3.6 based on 37,501 reviews