USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still no delivery I asked the question when my product would be delivered but got a automated reply back”

Helpful Report

Posted 7 years ago

“Still waiting for my items, have not been given hardly any information regarding this iv sent emails but with no reply. STILL WAITING”

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Posted 7 years ago

“Email received that my order has been collected by courier but its not yet been delivered, this is 6 days later. Hermes are a shocking delivery service and you let yourself down by choosing them”

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Posted 7 years ago

“Still not received my items been over a week! This has been the worse service I have had online. The jeans were a birthday present & that makes it more upsetting. Shall not use USC again!!”

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Posted 7 years ago

“I ordered my clothes a week ago and nothing. I tried emailing USC and nothing.”

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Posted 7 years ago

“I am never going to order from this store again I placed my order on 12th August and still have not received it it has been 7 days. So angry 😡”

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Posted 7 years ago

“I still have not received my order!”

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Posted 7 years ago

“USC are great. Never had a issue with usc But please please please stop using Hermes as your courier they are truly awful. That’s why I gave you 1 star I’m afraid.”

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Posted 7 years ago

“I ordered my package on the 11th of August and I still havent revived anything, please get back to me on why have received anything many thanks tommy”

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Posted 7 years ago

“Not happy with this service why would you let me purschse a item if you don’t have in stock”

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Posted 7 years ago

“I can’t believe you staff could changes the size tag of a jumper because they ran out of that size. I brought a jumper size small, when it was delivered, it had been taking out of the original plastic bag, the other 2 jumpers where still in there plastic bag, then I realised it was way too big to be small, check the attached label said small but the actual label on the jumper from Tommy Hilfiger said it was a large.”

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Posted 7 years ago

“Awful payed for my purchase of two items had to pay a fiver just to have it delivered to a store only to find out when collecting my order that the main thing I wanted which was Calvin klien Chantel sliders wasn’t available and they hadn’t notified me that it wasnt coming so now iv got a hat I never even wanted that I ordered topping the delivery up hoping that I wouldn’t get charged,it says they have them in stock but they clearly don’t! Would not recommend rip off and rubbish cummunication”

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Posted 7 years ago

“Shocking. 0/10. My t shirt came with stains on it, and I have still not had a reply from the customer service team (it has been 5 days...).”

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Posted 7 years ago

“Disaster! Firstly you charge 4.99 for delivery to store everywhere else is free and the 5 quid voucher means you've got to buy something else. Then we get to collection. Enter store ask security man where I go to collect a parcel. To the til. Queue for 20 minutes one checkout on with a very helpful buy stressed young girl. No other staff on the downstairs floor. Sorry not here you need to go upstairs where I found all your staff one of whom was sat on the floor chatting to a mate. It turned out she was the manager. Despite several staff milling about doing not much one girl on the tils dealing with another customer. So I wait.......and wait. Eventually get served with said parcel and try to purchase a football using the voucher. Girl didn't know what to do another member of staff was summonsed who had to get a manager. Cue the woman off the floor who j might add was surly rude and unhelpful. One problem sorted. Price to pay 10.04 gave girl 20.04 totally stumped he and she put it through wrong. Cue the surly woman again. Not once did anyone say sorry for the delay off the inconvenience of spending 40 minutes to collect a parcel and buy a football. So sports direct/USC my opinion is you're rubbish and I will never buy anything from you again!!!!”

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Posted 7 years ago

“Still not received after payin next day delivery a week ago! USC not helping”

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Posted 7 years ago

“Bad quality of clothes”

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Posted 7 years ago

“I have not received my goods yet and a wandering where they were”

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Posted 7 years ago

“No company in 2018 should make a customer pay for returns postage!”

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Posted 7 years ago

“package still not received after a week away. Colissimo delivery service do not know where the package is. not serious”

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Posted 7 years ago

“Colour difference on the website to the actual product was very different. Was very disappointed with the product but did not have time to return it. I emailed customer services but received no reply, although the automated reply said someone will be in touch up to 3 business days. Would not recommend USC.”

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Posted 7 years ago

USC is rated 3.6 based on 37,501 reviews