USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You are currently asking me to review products which I have not yet received, hence I am saying it is poor customer service.”

Helpful Report

Posted 8 years ago

“Why does it cost £4 + pounds to get a delivery to store? No other retailer I use does this. Store delivery is free. I assume that the truck my order came on was probably going to the store anyway to drop off / collect stock. I feel as though it's more to make money rather to cover any actual delivery costs.”

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Posted 8 years ago

“I have two orders which have not yet been delivered. Tracking tells me there is a delay. These gifts are needed for Tuesday. I am very disappointed”

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Posted 8 years ago

“Still waiting for the delivery to arrive. Been over a week. Normally arrives within a few days. Panicking because it children's Christmas trainers.”

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Posted 8 years ago

“The items were great but when I got them home they still had the secrurity tags on so had to have another trip back into Livingston very dissapointed”

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Posted 8 years ago

“The g star jumper I bought had a price tag in it of 19 pound and i paid 35 for it and also the 5 voucher runs out on the 7th of December so not happy really”

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Posted 8 years ago

“picked up the order from Sports direct very slow service from start to finish the man behind the counter smelt of sweat which was very off putting and was asked to move to the side while he served someone else.”

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Posted 8 years ago

“I still haven't received the item”

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Posted 8 years ago

“Shocking that you charge for delivery, then customer has to pay to return items. Wont be using USC again when so many mail order offer free returns”

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Posted 8 years ago

“The clothes were old and very dusty!! Now I have to pay return postage to send them back when it is clearly the responsibility of the company!”

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Posted 8 years ago

“Parcel still not delivered”

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Posted 8 years ago

“I have not even received my item, its been nearly 10 days so how am I meant to review it?”

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Posted 8 years ago

“I ordered my items and paid for them 10 days ago and I still haven't got them, and I cant track them they have been with Herms for 7 days now.”

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Posted 8 years ago

“The delivery of the items I ordered was disgusting and then trying to speak to someone about the problem was even worse. I received 2 emails on separate days from "MyHermes" stating the parcel had been delivered successfully, when clearly it hadn't. I eventually found an email address for you (but no telephone number) and did get a response from customer services to my first email, but still no response to my subsequent email. My parcel was eventually delivered over 10 days after I had ordered and paid for my items.”

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Posted 8 years ago

“Still no reply to my query.”

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Posted 8 years ago

“I feel that your return policy is disgraceful. I bought trainers online for my son but they were unsuitable. I live in East Kilbride and thought I could just return them to my local store, I called and they told me I could not get a refund and would have to print out a return form ( I have no printer). Then I discovered not only do I need to pay to have them delivered ,I have to pay to return them. It's a joke! Well you did ask!. I will not be shopping in your store again.”

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Posted 8 years ago

“I still have not received my order even although you say it has been delivered. I have sent an email with regards to this and have not received a response. I need my order for presents. This is not acceptable ml8 5ld”

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Posted 8 years ago

“One of the items I purchased came with a whole in the sleeve and is therefore unwearable. In addition to this I was extremely unsatisfied with the returns and exchange procedure considering I would have to pay for postage for an item that was damaged before I even received it”

Helpful Report

Posted 8 years ago

“Unable to get a refund on an item in store. Had to pay to iver £3 to return. Would not use for this reason again. Other shops offer better services. USC need to get with the times on returns. If You make it easier people are more likely to use you again. I wouldn't recommend.”

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Posted 8 years ago

“I havent received the boots”

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Posted 8 years ago

USC is rated 3.6 based on 37,501 reviews