USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,502 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,502 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

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USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Upon receiving my trainers I noticed that there was a "glue" mark the size of a 5p on the side. They should have been quality checked before leaving the warehouse and sent out. The box that the trainers came in was ripped and dented. When I took the items back to the store in Warrington, I was advised that they could not issue a refund they could only swap or give a credit note... This is poor customer service because to send them back I would have had to pay postage. I feel that that the overall service I have received could have done with improving as a result I am reluctant to order offline again. Hope this feedback helps Ste”

Helpful Report

Posted 9 years ago

“Offer was spend £100 get £20 voucher when order arrived there was no voucher. I contacted customer services who said this was due to using student discount however no where on site did I read one would cancel the other as if I had I would not have wasted less than £5 on student discount when I could have had a £20 voucher!!”

Helpful Report

Posted 9 years ago

“The shirt came and it's nice. I paid for next day delivery on a Thursday..... The shirt turned up on the following Tuesday. Waste of nearly £7 I would say and someone got a very late birthday present.”

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Posted 9 years ago

“I ordered 2 pairs trainers but 1 pair is wrong item can some one pls contact me thank you .”

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Posted 9 years ago

“Was offer "if you spend more of 100 will be discount 20" but that just not working !!!”

Helpful Report

Posted 9 years ago

“When my package finally arrives, i will let you know! Slow service!!!”

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Posted 9 years ago

“I have had to return one of my products, because when I received it,one of the shoes was covered in glue and had black marks all over the sole. I was disappointed because surly your staff check a product before dispatching it so would have seen this.I needed these shoes for going away on holiday next week, but doesn't look like they will be here before then.”

Helpful Report

Posted 9 years ago

“I think it's poor you are charged £5 for delivery to then get a voucher for in store. Which is my cash anyways?????? How about be normal and just allow free store collect..”

Helpful Report

Posted 9 years ago

“Paid for express delivery which stated the item would be here by Friday. The item was only collected by the courier on the friday and once the item came it was just chucked into a bag for delivery. Wasnt folded or anything. Very poor. Suppose i expect nothing less from a business owned by Mr Ashley...”

Helpful Report

Posted 9 years ago

“Paid for next day delivery but this did not arrive on the day specified when placing the order, it actually turned up 48 hours later.”

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Posted 9 years ago

“Your web site and ordering is all ok but please stop using Yodel. Of all the carrier services available they are probably the worst. In this case they delivered my order to a commercial address at 5.45 and then when I used the redeliver facility on the web site it was a good as useless. I paid for next day delivery when the shoes were ordered on Wednesday last week, as yet I still do not have the shoes or any indication as to when they will arrive. I would like a refund for the next day delivery please. Thank you”

Helpful Report

Posted 9 years ago

“To have to pay for return postage of items that were not suitable worked out expensive, m and m have a returns label for £1.99 a much better experience”

Helpful Report

Posted 9 years ago

“had to send back t shirt as it was filthy, still waiting for replacement. Not happy”

Helpful Report

Posted 9 years ago

“Well I ordered trainers on 28/11 i received them 9/12, delivery was slow. Yodel was a nightmare until the actual depot phoned me and organised the delivery, before that trying to contact Yodel was a complete farse. I know thats not USC fault but it is their preferred carrier so they should do something about it. I think it is ridiculous to charge for collecting at store, normally i would have collected at store but as the price was the same as shipping i thought it would be better getting delivered out. How wrong was i? Will i buy from USC online? i honestly dont know.”

Helpful Report

Posted 10 years ago

“I ordered a pair of shoes but they came with no laces. I contacted them and am still waiting for a reply, over a week later.”

Helpful Report

Posted 10 years ago

“Still awaiting my delivery, its been over 2 weeks, emailed and called to see what the problem is and still no contact from your selves. very disappointed, thinking of cancelling and getting my £72 back!”

Helpful Report

Posted 10 years ago

“delivery was quick, however the product wasn't what I thought I ordered. So if more accurate details could be provided this would be an improvement.”

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Posted 10 years ago

“I am sure the trainers will be great if they ever arrive - they have 'been with courier' since the 6th!”

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Posted 10 years ago

“Baby trainers had metal wires with tag still attached and had to get pliers to cut! Courier left parcel on back window ledge with no card saying it was there and we just noticed it when at sink as spotted the label in the dark!! Could have been taken by anyone!”

Helpful Report

Posted 10 years ago

“The boots I ordered for my husband were too small even though I ordered a size 10 and he is a size 10! The Jeans I ordererd are a terrible fit and even though I ordered his size are too big!”

Helpful Report

Posted 10 years ago

USC is rated 3.6 based on 37,502 reviews