USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,511 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,511 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

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“Excellent service, coat fits perfect”

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Posted 7 years ago

“My order arrived very quick well packaged and in perfect condition as always USC have done very well”

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Posted 7 years ago

“Parcel was delivery 4 days late, item packaging were all ripped open, not folded and just thrown into a big bag. Very very poor with handling clothing”

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Posted 7 years ago

“Very good prices but can’t see reviews of products”

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Posted 7 years ago

“Product is fine, delivery company was terrible! I paid for next day delivery to our company address (open 24 hours) and they put on there system we wasn’t in on the 27th dec finally receive item on the 2nd Jan! Not good at all.”

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Posted 7 years ago

“Really good prices on the items which are on the discount+free delivery, is win-win situation.”

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Posted 7 years ago

“I have had to return a pair of boots as the size was wrong and pair of pants as they wernt like they were in the pics. Other than order arrived fast”

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Posted 7 years ago

“Great service,very happy”

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Posted 7 years ago

“Item I bought Size was a large but felt more like a child’s large. Considering the item Brand was EA7, the quality felt very low and cheap it was such a disappointment. Also very annoying is the returns. Although I bought it online, why on earth can’t I just return it to one of your stores and get a refund at the store Jilly like I can with all your competitors. Such a tedious process and will put me off ever ordering online with yourselves whilst that process remains”

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Posted 7 years ago

“Excellent product at a very good price. Prompt delivery. All in all a very good shopping experience.”

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Posted 7 years ago

“Never received everything I ordered as it was out of stock but available on the website. Not the greatest.”

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Posted 7 years ago

“Poor”

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Posted 7 years ago

“Always happy to shop on USC but your shipping should be free to countries outside the UK if you spend over a certain amount.”

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Posted 7 years ago

“Great Service Unfortunately needed to return Definitely use again.”

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Posted 7 years ago

“I ll give a rating of Average really. Because when I ordered it didn’t state that it had to be signed for. As normally I get them to leave parcels somewhere as I work long hours. So I nearly had the parcel sent back to sender due to not been in. I tried every possible number on the internet to try and change delivery address to my work. With no joy what so ever over 8 different USC stores I rang and each and everyone rang and rang and cut off. So Customer Service is appalling really. It was not for the Hermes delivery driver leaving his mobile number for me to arrange on my day I wouldn’t of had my parcel. You need to fix up on the delivery policy and how it works or should I say does not work! But yes my items are fine”

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Posted 7 years ago

“I paid for next day delivery and received it 4 days later but I’ve not got refunded on my delivery charge apart from that nothing to complain about”

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Posted 7 years ago

“Was fast simple and would recomend”

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Posted 7 years ago

“Excellent service and efficient”

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Posted 7 years ago

“Always great”

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Posted 7 years ago

“trainers turned up slightly scuffed. I bought as a present for my brother. My brother did not like the trainers. Took to usc bradford store who advised I would need to post back which will now cost me money to send back”

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Posted 7 years ago

USC is rated 3.6 based on 37,511 reviews