USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,508 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,508 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Samson Paul

USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid extra for delivery and still had to wait a few days which was ridiculous, no point having different options for delivery if cant guarantee it. Contacted customer service which was a bit rude. I ended up returning the product and i had also contacted USC on friday morning to see how to return the item with no reply. I was also told my delivery wouldnt be refunded on this occasion even tho i paid more. I think its safe to say i wont be shopping online with USC again. Very disappointed”

Helpful Report

Posted 6 years ago

“I haven’t received my order yet”

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Posted 6 years ago

“More promotions code and a international post free for good customers”

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Posted 6 years ago

“Perfect. Arrived on time and goods were perfect. Very very happy.”

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Posted 6 years ago

“Cancel a product that was still available and I did not receive my order. I do not recommend this site Very bed costumer service”

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Posted 6 years ago

“Very satisfied with USC! 5 stars for clothes, shoes etc 5 stars for delivery, which is always on time or earlier ( to Croatia ).”

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Posted 6 years ago

“Took a while to send item, but with the discount code it was a good deal for a quality product.”

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Posted 6 years ago

“Surprised to have received an email asking for a review considering the item I have ordered has still not arrived at store 1 week later. You have to pay for instore delivery which I find annoying. Yes I know you get a £5 voucher to use on your next purchase but with this service, not sure I will be back.”

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Posted 6 years ago

“Great products and easy to order online, shame you have to pay for your delivery returns. They need to deploy a similar delivery plan like Asos.”

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Posted 6 years ago

“Really happy with the products I buy from usc. Price & delivery are great”

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Posted 6 years ago

“All very good”

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Posted 6 years ago

“Very well pleased with all the goods purchased,had to ring customer service about an aftershave which had been opened & the top was missing they assured me that it would be replaced so I was satisfied with the answer to my query .I will definitely use this company again.”

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Posted 6 years ago

“I found the website easy to navigate around. They had most products I wanted. On delivery I was disappointed to find one item missing, however the reply from customer service stated that the item had been picked. Luckily they did send me one and I think that items should be checked after being picked as it felt like they were saying I was lying about not receiving the item.”

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Posted 6 years ago

“I absolutely love their products and their sales are the best in town! However I bought a trench coat and payed for it only to find out it was out of stock. It really broke my heart because I’ve been looking for that for an extremely long amount of time 😭”

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Posted 6 years ago

“Service is good! Quick response！”

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Posted 6 years ago

“Delivery and returns process is a big let down and makes me think twice at shopping with USC again. £4.99 even for click and collect, and I now need to return items and I have to pay again. Don't see why returns can't be done in store same as collections. Purchased tops from all the same brand and style (polo) and size but yet fitment is different, should be clear descriptions to show the difference in fitment. Its a shame as the website is great, good products good price, but let down with delivery charges and worst off returns.”

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Posted 6 years ago

Author didn't leave any comments.

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Posted 6 years ago

“Wasn’t too impressed with the delivery. Received a text to say item would be delivered that day between 2 and 4. It did not arrive until the next day.”

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Posted 6 years ago

“Very disappointed. The price on the tag was a lot lower than I was charged. I then emailed the customer service team and I was told they couldn’t do anything about it. I think it’s ridiculous because I’m paying more than everyone else.”

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Posted 6 years ago

“Parcel NEVER arrived - as it was a rural location Hermes didn’t bother to deliver a birthday gift despite me paying £7 for next day delivery. USC did not help, have not refunded me. NEVER use this company.”

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Posted 6 years ago

USC is rated 3.6 based on 37,508 reviews