US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,596 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ghanzafar Ali was helpful and professional and resolved my issue!”

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Posted 2 years ago

“Iqra Muhamad had us fixed in about 10 minutes!!!! Very thankful for her help. We had reached out previously and were not getting the help we needed but she took the time to get us what we needed and did not treat me like I didn't understand technology.”

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Posted 2 years ago

“us mobile. 4 G. iPhone 11”

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Posted 2 years ago

“Talha is extremely informative! He was very clear in explaining and answering all of my questions. I believe an person who is dedicated to their job should be recognized which by receiving a promotion. Thanks for solving my issue Talha! Sasha”

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Posted 2 years ago

“I had a problem with a port number. I called US Mobile and talk to a agent name Khurraim, he was very knowledgeable, and help me calm down a little bit as he knew what to do. I think you need to give him a raise since he straightened out my problem with ease and very professional. ALBERT REID”

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Posted 2 years ago

“Thank you Anum for your help.”

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Posted 2 years ago

“Ghazanfar Ali was AMAZINGLY helpful, OVERWHELMINGLY polite and so darn efficient that I the issues I had with my new service were resolved as quickly as I brought them up. Going from "no service" when I called in to quickly having a fully functioning phone is joyful experience that anyone these days can fully appreciate. Thank you U.S. Mobile and thank you Ghanzafar Ali ~ you have really made our day! ❤️❤️❤️ I will DEFINITELY recommend U.S. Mobile to all my friends after this positive experience!! 🙏”

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Posted 2 years ago

“I had a issue with my account I talked to Fatima K. She was very nice supportive and informative. She actually saved me some cash which is something we all need to do these days. I highly recommend US MOBILE I’m with these guys for life. Great company. 10 Stars.”

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Posted 2 years ago

“It took several months for my issue to be resolved regarding receiving multimedia via text on my Samsung Galaxy S10e. The gentleman who resolved my issue was precise and professional. I will continue in my relationship with US Mobile because of his attention and intelligence.”

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Posted 2 years ago

“Vissam did a great job on helping me and this company has great support”

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Posted 2 years ago

“April with US Mobile phone support was an absolute rockstar at helping us get some pesky SIM activations done on a fleet of new phones for our business. Couldn't be happier with US Mobile support. They have been there to resolve any issue we have had.”

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Posted 2 years ago

“Excellent Customer Service! I had a problem activating my free trial, and I got Ahsan Ejaz on the line with next to no wait. He very patiently helped me get my problem solved. At one point, we got disconnected and he reached back out to me via a call, email, and text. Customer Service doesn't get any better than this! I have spoken with them a couple of times about setting up additional lines, and every time the person that I have spoken with has been very courteous and helpful.”

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Posted 2 years ago

“I needed to transfer my phone # to Red Pocket to get the ACP lower rate. I contacted US Mobile and was pleased with the courteous service in giving me my port out info. That was where the smooth sailing ended. I spent 3 days of HELL trying to get the transfer done. On the third day, after many hours I reached Maheen. After persuading me to tell her the saga ONE LAST time, she helped me initiate a 3 way call with her and Red Pocket. In very short order she learned that Red Pocket had been sending the request to the WRONG cell provider They still refused to send it again for 24 to 48 hours. In the meantime, Maheen found a way to structure a plan for me that was less than Red Pocket was going to charge me under the ACP plan. Maheen is my cell phone Guardian Angel”

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Posted 2 years ago

“I spoke to Ahsan Ejaz when I called to get help activating my service and he helped me get things up and running quickly as soon as I got my SIM card. He was professional and clear with his instructions, efficient with the troubleshooting, and the wait time to speak with him was impressively short! My experience with their customer service was excellent.”

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Posted 2 years ago

“So far, USMobile is doing well. I like having a pooled data plan and a single bill for my family. Khurraim at C/S solved a problem with my phone setup. He was very courteous and professional.”

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Posted 2 years ago

“I spoke to AHSAN Ejaz who was very nice and knowledgeable. He got both my phone lines working. I appreciated his help He was very good and responsive”

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Posted 2 years ago

“Wonderful and patient help from Iqra Azad. She was great and deserves a pay raise!”

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Posted 2 years ago

“Khurraim is amazing. Was super helpful”

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Posted 2 years ago

“Best customer service I’ve ever received from a phone company!”

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Posted 2 years ago

“Aizaz Khattak ordered two additional SIMs for me today and his service certainly "exceeded expectations!"”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,596 reviews