US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,596 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

Write Your review

Tell us how US Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Khurraim did an excellent job to resolve the issue of my picture messages and everything. Thank you for helping me out. Great customer service. Thank you”

Helpful Report

Posted 2 years ago

“I was unable to get internet data connectivity through my cellular plan. I ended up talking to two support agents. They were both very polite and tried to be helpful, however, the first one seemed to be just suggesting "random" things to try as part of the trouble-shooting. That call went almost 1 1/2 hour. I called again and this time Sarmad A. helped me. It was obvious that he was a lot more knowledgeable. He looked at the notes left by the previous rep and thought that maybe my eSIM was suspect. Maybe it wasn't getting registered properly on their side. He had me delete the eSIM; sent another one over and we tried. That took care of the issue. All the time I was working with him, he was polite and patient. He made sure that my setup was finally working before he hung up.”

Helpful Report

Posted 2 years ago

“Ahsan Ejaz helped us port our number to activate a new line as well as cancel an accidental account creation and get a refund.”

Helpful Report

Posted 2 years ago

“I had problems porting over one of my phones to US Mobile (which was entirely my fault) and Muhammad Aliyan was extraordinarily helpful in getting everything set right. This was a great sign that I’ll be very happy with US Mobile. Thanks Muhammad!”

Helpful Report

Posted 2 years ago

“Thanks to the excellent help offered by agent Iqra Azad. I had issues porting my phone number. She stayed on my case even after her shift was over and resolved all porting issues. My number was successfully ported to USMobile. She even called me to notify me that porting was done and make sure that things are working fine. Exemplary service!”

Helpful Report

Posted 2 years ago

“Great customer support, was very patient, spoke clearly and was able to resolve my issues. Also great service! Very happy.”

Helpful Report

Posted 2 years ago

“Customer Service was great at getting my phone running. I didn't have to wait long to talk with a real person. She was very efficient at solving my connectivity issues. They exceeded my expectations.”

Helpful Report

Posted 2 years ago

“Great pricing and 24/7 customer service. Harmon Majeed got my network data issue resolved quickly.”

Helpful Report

Posted 2 years ago

“As usual US Mobile has taken care of my problem with updating my payment method after running out of service... Khurraim Akhtar helped me out and took care of my issues with professionalism and a wonderful attitude and knowledge... He stuck with me through all my misunderstandings and made certain I was back in great shape again.. He is much appreciated and likely deserves a big raise! I thank all of those at US Mobile for the years of good service and excellent custome service they have provided me with; all at an excellent cost to me... Reed Turney”

Helpful Report

Posted 2 years ago

“Customer service was great. Haroon Majeed was patient, kind and knowledgeable. I have always liked the pricing and the network is very good. Thanks for the help.”

Helpful Report

Posted 2 years ago

“She was very friendly and knowledgeable and really tried to solve my problem”

Helpful Report

Posted 2 years ago

“They helped me understand how to do it”

Helpful Report

Posted 2 years ago

“🆃🅷🅴🆂🅴 🅰🆁🅴 🅿🅰🆁🆃 🅾🅵 🅰 🆃🅴🅰🅼 🆂🅺🅸🅻🅻🆂 🅲🅾🅽🆂🅸🆂🆃🅸🅽🅶 🅾🅵 🅷🅸🅶🅷🅻🆈 🅴🅵🅵🅸🅲🅸🅴🅽🆃 🅳🅴🆅🅴🅻🅾🅿🅴🆁🆂 🅰🅽🅳 🅷🅰🅲🅺🅴🆁🆂. +🆄🅿🅶🆁🅰🅳🅴 🆄🅽🅸🆅🅴🆁🆂🅸🆃🆈 🅶🆁🅰🅳🅴🆂 +🅵🅰🅲🅴🅱🅾🅾🅺, 🆆🅷🅰🆃🆂🅰🅿🅿, 🅻🅸🅽🅴, 🆂🅺🆈🅿🅴 🅷🅰🅲🅺, 🅸🅽🆂🆃🅰🅶🆁🅰🅼, 🆃🆆🅸🆃🆃🅴🆁, +🆁🅴🅼🅾🆅🅴 🅲🆁🅸🅼🅸🅽🅰🅻 🆁🅴🅲🅾🆁🅳🆂 +🅳🅴🅻🅴🆃🅴 🆄🅽🆆🅰🅽🆃🅴🅳 🅾🅽🅻🅸🅽🅴 🅿🅸🅲🆃🆄🆁🅴🆂 🅰🅽🅳 🆅🅸🅳🅴🅾🆂 🅾🅽 🅰🅽🆈 🆆🅴🅱🆂🅸🆃🅴 +🅿🅷🅾🅽🅴 🅷🅰🅲🅺🅸🅽🅶, 🅲🅴🅻🅻 🅿🅷🅾🅽🅴 🅹🅰🅼🅼🅴🆁 +🅼🅰🆂🆃🅴🆁🅲🅰🆁🅳, 🅿🅰🆈🅿🅰🅻, 🅱🅸🆃🅲🅾🅸🅽, 🆆🆄, 🅼🅾🅽🅴🆈 🅶🆁🅰🅼 🆆🅸🆃🅷 🆄🅽🆃🆁🅰🅲🅴🅰🅱🅻🅴 🅲🆁🅴🅳🅸🆃 🅾🅽 🅸🆃 🅴🆃🅲. +🆃🅷🅴🆈 🅰🅻🆂🅾 🅳🅴🆅🅴🅻🅾🅿 🅲🆄🆂🆃🅾🅼 🆂🅾🅵🆃🆆🅰🆁🅴 🅰🅽🅳 🆆🅴🅱 🅳🅴🆅🅴🅻🅾🅿🅼🅴🅽🆃 🅸🅽 🅿🅷🅿, 🅹🅰🆅🅰, 🅰🆂🅿. 🅽🅴🆃 🅴🆃🅲. 🆃🅷🅴🆈 🅷🅰🆅🅴 100% 🆁🅴🅲🅾🆁🅳🆂 🅵🆁🅾🅼 🅾🆄🆁 🅲🅻🅸🅴🅽🆃 🅰🆂 🆆🅴🅻🅻 🅰🆂 🅷🅸🅶🅷🅴🆂🆃 🆁🅴🅿🅴🅰🆃 🅷🅸🆁🅴 🆁🅰🆃🅴. 🆃🅷🅴🅸🆁 🆆🅾🆁🅺 🆂🅿🅴🅰🅺 🅵🅾🆁 🅾🆄🆁🆂🅴🅻🆅🅴🆂, 🆃🅷🅴🆈 🅿🆁🅾🆅🅸🅳🅴 🅰 🅿🅴🆁🅵🅴🅲🆃 🆂🅾🅵🆃🆆🅰🆁🅴 🆂🅾🅻🆄🆃🅸🅾🅽 🆃🅾 🅰🅻🅻 🅲🅻🅸🅴🅽🆃🆂. 🆃🅷🅴🆈 🅱🅴🅻🅸🅴🆅🅴 🅸🅽 🅼🆄🆃🆄🅰🅻 🅶🆁🅾🆆🅸🅽🅶 🆆🅸🆃🅷 🅲🅻🅸🅴🅽🆃 🅰🅽🅳 🅷🅴🅽🅲🅴 🆆🅴 🆆🅾🆁🅺 🅰🆂 🅰 🆃🅴🅲🅷🅽🅾🅻🅾🅶🆈 🅿🅰🆁🆃🅽🅴🆁 🅰🅽🅳 🅲🅾🅽🆂🆄🅻🆃🅰🅽🆃 🅵🅾🆁 🅾🆄🆁 🅲🅻🅸🅴🅽🆃🆂. 🅲🅻🅾🆄🅳🅶🅴🅴🅺🆂🆈🅽🅲@🅶🅼🅰🅸🅻.🅲🅾🅼”

Helpful Report

Posted 2 years ago

“The BEST support! I always am greeted with kindness and patience. Tech support never fails to answer my questions. Though I've only a couple in the years I've been with US Mobile. Price is very reasonable also. I highly recommend US Mobile.”

Helpful Report

Posted 2 years ago

“Haroo Solved my problem”

Helpful Report

Posted 2 years ago

“Talha was able to answer all my tough and obscure questions with ease. I am a very impatient person, but this call was so clear and efficient that it was actually pleasant. Our call was dropped and USmobile was able to reconnect him with me shortly after, which usually does not happen in customer service I’ve experienced at Mint so as a potential new customer this level of care and service spoke volumes to me. Excellent job and I look forward to activating my SIM card and onboarding soon!”

Helpful Report

Posted 2 years ago

“Mohammed Aliyan found a minute flaw in my email Address which was blocking my every attempt to open a US Mobile account. He is one of the most professional, efficient, accomplished Customer Relations agents I have ever dealt with in my life! Without his help, I wouldn’t be a US Mobile customer: he’s brilliant at his job! The prices are excellent too, and the sim card delivery was fast.”

Helpful Report

Posted 2 years ago

“Haroon Mejeed was my tech. He was very patient and determined to fix my texting issues.”

Helpful Report

Posted 2 years ago

“Khurraim was really helpful and fun to talk to.”

Helpful Report

Posted 2 years ago

“Only been on 3 hours, and first had to deal with APN SETTINGS, then couldn't send MMS. The phone was answered fairly promptly with friendly help. Before all that Verizon was screwing me around with transfer pin code...a US Mobile rep named Khurraim patiently stayed on phone with me until Verizon finally gave me correct pin that went through. Relieved Sim today, was completely ported, working ported phone number,and bugs worked out in around 4 hours. Every customer service person especially Khurraim was polite, friendly. Verizon goodbye, well kinda, still on their towers LOL My data seems to be actually faster?!”

Helpful Report

Posted 2 years ago

US Mobile is rated 4.8 based on 2,596 reviews