US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.75

4.8 Rating 2,622 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,622 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Syed Ihsaan was a wonderful agent. Knowledgeable, patient, and gave great customer service. He made lifelong USMobile customers out of us. 5 BIG stars to him.”

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Posted 2 years ago

“Talha is an exceptional customer service representative. He patiently took the time to assist me thru various pages until everything went thru properly. Many companies need to provide such patient service representatives who will be there till all is completed, as we received with Talha. As the saying goes, "when a company takes good care of it's employees, the employees will take good care of the customers"”

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Posted 2 years ago

“I want to say thank you to the young man who took so much time with me setting up my new US Mobile account. He went way Beyound anything I would have expected. He truly makes your customer service look very very good!”

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Posted 2 years ago

“Haroon Majeed was patient and kind in giving us directions to activate our new phone. We are elderly and needed special attention. Thank you!!!”

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Posted 2 years ago

“Nobel was great as my technical support tech, in assisting me with troubleshooting. 5 Stars. Good service.”

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Posted 2 years ago

“Nobel In technical support was extremely helpful In solving the problems with my phone.10 stars would be a better choice of a rating👍👍👍👍👍👍👍👍👍👍! Thank you 😊”

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Posted 2 years ago

“Maheen with US Mobile was an excellent help with getting my phone activated. I couldn't say enough good about her. I've never experienced customer service like that with anyone! She was so patient and stayed with me for over 2 hours. She stayed with me till my problem was resolved, never made me feel like I didn't know what I was doing. She was so kind! Excellent service! So thankful!”

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Posted 2 years ago

“Nobel was patient, SO clear and SO thorough! Really brilliant customer support! Had issues of calls not being clear and not working and reception coming and going. He solved and tested so well. Thanks for removing my frustrations!!”

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Posted 2 years ago

“Navid was awesome in getting my number ported in to US Mobile even after my prior carrier botched everything. He was probably one of the most professional, patient, knowledgeable and helpful customer service reps I've talked to in a long time. We already are having a way better experience than the last company and hope that things will go well from here. Thanks again Navid!”

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Posted 2 years ago

“I have been using US Mobile for 3 months now and am very happy with the serice. Had some technical issues with my phone service after returning from another country, I was indeed very lucky to have customer service agent Nobel on the line to help me. He is a thorough professional, polite and has great knowledge. He fixed all the issues I had with the phone service and went above and beyond to make sure everything was working fine and I don't run into any issues later on. I have never met anyone who would do such thorough testing to make sure of that. I would give him 6 stars out of 5.”

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Posted 2 years ago

“Agent Syed Ihsaan Kazmi spent a lot of time this evening helping me get a backmarket plan SIM manually activated (apparently there are problems with the website). He was very patient and professional! Not very impressed with the company so far, but Syed was great!”

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Posted 2 years ago

“Maheen and Amir Each addressed my needs today with expert responses with respect. I had updated my credit card but failed to re-establish my auto pay. Maheen reconnected everything quickly and everything seemed to work. Howev once I left my Wifi the system glitched and I had to call back. After some research/discussion Amir had me reset the Network on my phones Perfect! Highest stars for their knowledge and effective steps to resolve my issues”

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Posted 2 years ago

“I've been having problems with my data any time I would go off my wifi my data would stop working or be very slow. It became a nuisance and very frustrating. Having to reach out to customer service several times a week was unacceptable for me. I'm not a phone person so I always reached out through their text messaging option. They would help troubleshoot my phone that way and have me reset my phone after they reset it on their end it should be fixed etc My phone worked fine for lil while after and go right back to slow data or no data. Again I'm not a phone person. But today I needed help resetting my voicemail password and that's what got me to call over the phone and I'm so glad I did. I was connected with a gentleman named Nobel in technical support. He understood my frustrations and met my needs effectively. He took the time and walked me through every step thoroughly. He was patient, helpful, and very genuine. Honestly he was so pleasant to speak with. I hope all of the customer service representatives are like him. Thank you so much Nobel your awesome at your job thank you for making my day and fixing my data and resetting my voicemail password.”

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Posted 2 years ago

“Mr. Kizer was “Awesome”. I have been with U.S Mobile for 1 year and have never got my email and account fixed until today.”

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Posted 2 years ago

“I'm happy with the final results. It was a difficult process to get this port completed but it's done and the last gal was very good and helpful finalizing connecting to the pool and getting the phone up and running. She did a great job thank you.”

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Posted 2 years ago

“Service is great!!!”

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Posted 2 years ago

“Nobel, who works with usmobile, made a normally dull experience (calling to resolve a phone issue) into a delightful experience indeed. If more call centers or customer service folks were as genuinely helpful and concerned to resolve my issue as he was, then there would be more happy people walking around spreading kindness. I hardly ever write reviews unless my experience is dreadful but Nobel at US Mobile was an absolute sweetheart not to mention increased my positive experience with US Mobile in general. Thank you, Nobel!”

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Posted 2 years ago

“Service is great Rep was honest and went thru every detail. Kudos to your rep NOBEL.”

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Posted 2 years ago

“Nobel was very helpful with what I needed help with and he was very patient. I’m happy and I will continue to stay with us mobile.”

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Posted 2 years ago

“Usman is an expert tech support man. He helped me get my voicemail functioning properly when it was failing! I suggest to his manager/s that he be given a raise! Thanks US Mobile for your quick and intelligent customer service team! - Mark W.”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,622 reviews