US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.76

4.8 Rating 2,607 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,607 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very responsive to my issues. Took care of me right away.”

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Posted 4 years ago

“Syed Maroof was helpful, personable and funny. He helped with two semi-complicated issues with no delay and didn't need a ton of information from me. Very pleasant experience, thanks Syed!”

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Posted 4 years ago

“Chatted with Sayed Maroof about my account and he was extremely helpful!!”

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Posted 4 years ago

“Omema was very friendly and help me solve a connectivity issue I was having after my phone update. Thank you.”

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Posted 4 years ago

“Zurayz at US Mobile helped me out quickly and politely. He even explained what he did to fix the issue!”

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Posted 4 years ago

“Their service is great and the customer service team was very helpful at answering my questions. Thank you Amna at usmobile”

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Posted 4 years ago

“Excellent service, especially my last agent thanks!!!”

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Posted 4 years ago

“After a few hiccups, I’m paying less than $5 a month for talk and text! Frustrated no more thanks to Mukesh Kumar, my older iPhone works with US Mobile. Very nice.”

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Posted 4 years ago

“Zurayz was really nice and very quick to solve my problem! Definitely very satisfied with the costumer service around here.”

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Posted 4 years ago

“Had some questions about the family plan and perks. It was answered quickly and accurately.”

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Posted 4 years ago

“I had trouble trying to activate my dads sim, they responded promptly by email, but I needed additional help so I contacted them through the chat. And that was even more prompt! Mukesh Kumar responded immediately and handled everything so quick, I’m actually surprised by the customer service. Would definitely recommend”

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Posted 4 years ago

“The customer service people are wonderful and help without hassles. Great service by these people..”

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Posted 4 years ago

“I ran into issues of my last terrier not wanting to let go I reached out to us mobile's customer service and everything was taken care of quickly thank you and happy to be a customer”

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Posted 4 years ago

“Can definitely recommend US Mobile. Kamran Zafar was a huge help out in supporting my number transfer from their GSM to Super LTE network. Very courteous and helpful. My starter kit also shipped very fast and got to my house on time! If you're looking for a cheap alternative to traditional networks with great service look no further than Us Mobile!”

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Posted 4 years ago

“Fantastic response. Yahya assisted with confirming that my number had been ported over and everything was ready. Super fast response time. Amazingly easy setup and port process.”

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Posted 4 years ago

“I really appreciated Nobel's great service & how he fully informed me right up front--including US Mobile's monthly $2 service fee.”

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Posted 4 years ago

“I ran into some bumps transferring my number over to US Mobile but the chat customer service with Amna got me up and running. Thank you!”

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Posted 4 years ago

“The best service EVER! Amna was the name of my service rep. I was amazed and oh so happy about the great customer service. I had installed and activated the wrong sim card and had messed up my service. the tech was so gracious and helped me fix it. Customer service is a foreign concept to most cellular carriers. US Mobile is bringing it back! thank you!!!!”

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Posted 4 years ago

“Was having an issue with data on a couple of our phone lines and contacted them to see if they could fix it. Took literally 2 minutes, super fast and easy. I used their chat feature which is really easy to use. The rep I talked with was Mukesh Kumar. They were also able to get me the info I needed for my account perks as well. Been loving our service with them and would highly suggest them.”

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Posted 4 years ago

“I’ve been having weird trouble with MMS. The online chat support worked through many scenarios until we had it all working.”

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Posted 4 years ago

US Mobile is rated 4.8 based on 2,607 reviews