US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,597 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,597 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Miss Maheen was very helpful and kind in answering my queries. She was a thorough professional and was able to provide a solution to my query. I am happy to be a customer of US Mobile for their excellent network service and an equally courteous and knowledgeable backend team. Thank you”

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Posted 2 years ago

“Mr. Syed Ihasaan what’s my customer service representative. I also had Mr. noble to assist me as well they were both very professional and took the time to explain all the plans in great detail. The customer service here is 24 seven and they won’t answer any questions and help you with anything. Verizon T-Mobile and Sprint have absolutely nothing on their supreme customer service! I truly love US mobile and the representatives”

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Posted 2 years ago

“The US Mobile rep was very patient a d took me through many steps to improve my connections”

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Posted 2 years ago

“The customer service at US Mobile is amazing. I had Josh on the phone for almost an hour today and he couldn't have been more helpful. The problem is on my phone but he was patiently sorting it out for me. I am so happy that I have found this company to look after my cell phone service.”

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Posted 2 years ago

“Extremely knowledgeable, professional, English speaking staff. Sheryar Khan answered all my questions and helped me get setup with extra sims in my starter kit so I wouldn't have to call back. What's best is I can ask for him by name anytime I call. I just got outstanding customer support from a cell service company, on a Sunday, on a holiday weekend. Unheard of.”

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Posted 2 years ago

“Nida stayed with me till porting and activation problems were resolved, tried all different ways till she resolved the issues, wonderful asset to the company. If it wasn’t for her help I would have ported out.”

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Posted 2 years ago

“I had no service at the end of my trial period. I called US Mobile and was helped by Syid Ihsaan. He politely listened, patiently walked me through the steps I needed to take and quickly fixed the problem. Thank you Syid. Thank you US Mobile.”

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Posted 2 years ago

“Muhammad Awais was extremely helpful, extremely patient and knew exactly what to do whenever something didn't work right.”

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Posted 2 years ago

“Spent several hours working to resolve my issues. Outstanding customer service!”

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Posted 2 years ago

“The representative was phenomenal and kind, and she was amazing.”

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Posted 2 years ago

“Just got off the phone with Bilal who went above in beyond in not only helping me reestablish service but payment, auto pay and the correct plan which was a legacy plan no longer avaailable. Ive worked for Cingular, Voicestream and when it changed to Tmobile as well as Tmobile corporate and know first hand good customer service. Bilal provided that unquestionablely and then some. A great experience that added more value to the impression I have of the company. Thank you!”

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Posted 2 years ago

“I saw other positive reviews for US Mobile from YouTube. I purchased their service and was very impressed by the excellent quality of their customer service. Their chat line was quick; you can also reach them by calling, which is rare for an MVNO. Each customer service rep I spoke to (and dealt with over chat) was responsive, knowledgable and very courteous. I want to especially call out Mr. Ahsan Iqbal who went above and beyond excellent and courteous customer service to make sure my service was working properly! Thank you so much Ahsan for your patience and showing me step-by-step how to fix my issues! I really appreciate you taking extra time to work with a non-IT person like me. I hope your supervisor sees this and gives you recognition and a bonus or raise in pay as you certainly deserve it.”

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Posted 2 years ago

“I’m so glad to have found out about US Mobile. I’ve been with every phone carrier and left just because of horrible customer service, high prices and fees, and bad cell service. Joshua and Samob helped me with a stressful technical issue is a timely manner. Every person I have spoken with at US Mobile seems to actually care about doing their job and to me that’s going above and beyond. Also the coverage is outstanding!”

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Posted 2 years ago

“Very acommodating, and very professional.”

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Posted 2 years ago

“ahsan iqbal was VERY helpful and patient- over 50 minutes but stayed patient and supporting until finished!”

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Posted 2 years ago

“Fixed my phone. Thanks”

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Posted 2 years ago

“Excellent support”

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Posted 2 years ago

“I would like to shine the spotlight on US Mobile superstar, Ahsan Dar. Ahsan helped me with APNs to complete my transfer to US Mobile. Not only was he EXCEEDINGLY competent, INCREDIBLY polite, WONDERFULLY articulate and good natured, but he made a lasting impression on my friend and me as one of the nicest, most intelligent, decent, and kind people we could imagine working with! We hated to hang up the phone. Ahsan represents US Mobile superbly ... and my phone is working perfectly now. :). Thank you, Ahsan, not only for the technical help but for the delightful conversation we shared while my phone rebooted multiple times. We will not soon forget you and we hope your fine qualities are appreciated at work. Take care, be well, and have a BEAUTIFUL LIFE! And US Mobile, thank you for sharing. 🌟🌟🌟🌟🌟”

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Posted 2 years ago

“To make a long story short. I had 2 version phones to have US Mobile port over. Honestly the problems were created by myself. And what do you do? Call a 5 star cell company for help. Boy Mr. Asim was amazing. Very educated, polite, and decided he was going to fix my problems that took over 2 hours. I learned allot and I think now Asim can tackle any programming problems. All in all he was amazing. I highly recommend US Mobile.”

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Posted 2 years ago

“Ahsan Dar (representative) is a GENIUS! I was ready to throw out my Redmi phone due to terrible call quality. I talked to at least 5 US Mobile reps for extended periods of time. NONE could figure out the issue. I was ready to give up. I'm glad I didn't and got a hold of Ahsan. He with great skill and competence figured out and solved the issue.”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,597 reviews