UTV Direct Reviews

Name: UTV Direct
Rating: 4.61

4.6 Rating 6,522 Reviews

91 %

of reviewers recommend UTV Direct

4.6

Based on 6,522 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 28th June 2025

Anonymous

1287

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order process was simple;however, return services are extremely poor. Requested a return for an order and still have not received return information.”

Helpful Report

Posted 3 days ago

“You made me put in a pass word to view the tracking number. Never before out nf hundreds of on line purchases have I had trouble tracking my purchase. There were no diections on how to install the product, however I got it on and am happy if it doesn't fall off. Richard Smith”

Helpful Report

Posted 3 days ago

“Mirrors will not work with a windshield, wish they would mention that in description! Sending them back.”

Helpful Report

Posted 4 days ago

“Missing half of my order and have no update on where it is and when it will be delivered.”

Helpful Report

Posted 2 months ago

“Your promised delivery date was exceeded. We were hoping to have new equipment installed by the time we moved equipment Roth for summer but will have to wait. Very disappointing”

Helpful Report

Posted 2 months ago

“My experience: Purchased two items. was contacted one item that was no longer available. Offered other more expensive item. Declined and canceled. The second item held in shipment from 3/17 until this am 25th. I received credit for canceled item to find I was charged shipping for the other. Point of order amount was the free shipping. I could have bought item local and saved the shipping cost. I informed Bill of my disappointment but received no reply.”

Helpful Report

Posted 3 months ago

“the box was very poorly taped and packed, was open on delivery and not sure what's missing”

Helpful Report

Posted 3 months ago

“Floor mats I ordered for my new 2025 Cam Am HD9 KT do not fit well at all. Passenger side is not molded correctly to fit front of the floor board. Both are made to fit only if you have extra storage compartment under the seats. They only come with passenger side storage box. Yet it still isn’t molded in the front correctly. I will have to order a storage box for the drivers side in order to make this mat useful. For the bed liner mat, UTV Direct could think about shipping them flat like floor mats. Rolled up bed liner in a box has still not relax on the edges to lay flat. I have even weighed the edges down.”

Helpful Report

Posted 4 months ago

“I ordered a snow plow for my Can Am. The website said I would receive an extra wear blade with everything else. I did not. I was missing a bolt for the blade and did not receive the actual mount for the sxs. I contacted them which was pretty simple. But was told I would not receive the wear bar, they would get the bolt to me and the factory was remaking the mount. I should have been notified about the mount when I ordered the plow. Still haven't gotten the bolt. And I am extremely disappointed about their false advertising.”

Helpful Report

Posted 5 months ago

“I asked for package to be sent to a different location and it came to the billing address. It cost me $75 to reship to different location.”

Helpful Report

Posted 6 months ago

“Bought the poly upper windows for my maverick sport xmr. They fit perfectly. Great site but no shipping to Canada.”

Helpful Report

Posted 6 months ago

“easy to order. FedEx suxs. tomorrow makes 11 days since the order was placed”

Helpful Report

Posted 6 months ago

“Assembly instructions are terrible”

Helpful Report

Posted 6 months ago

“Ordering was easy. Shipment was quick. The LED switch for rear light bar doesn't light up like it's supposed to.”

Helpful Report

Posted 6 months ago

“The purchase process was good. However, I still havent received the product. It was shipped immediately on 6 December but the tracking hasent updated since. I have contacted customer service and they say I will get the product but I feel like it is lost in shipping.”

Helpful Report

Posted 6 months ago

“My item was not delivered on time. I called in several times and although I was promised a delivery date, UTV direct would not accept responsibility for the late delivery.”

Helpful Report

Posted 7 months ago

“Website said item was in stock and shipping would be 2-3 days. Item didn’t even ship for nearly a week.”

Helpful Report

Posted 7 months ago

“Required me to purchase axles with my rear a arms and the super ATV that make the arms don't require them when they sell them.”

Helpful Report

Posted 8 months ago

“Not customer friendly”

Helpful Report

Posted 9 months ago

“The rear windshield did not fit the opening.I have been waiting for a return label.would have gotten a exchange but was afraid I would just receive another one that didn't fit.”

Helpful Report

Posted 1 year ago

UTV Direct is rated 4.6 based on 6,522 reviews