Vertoe Reviews

Name: Vertoe
Rating: 4.56

4.6 Rating 5,120 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“unkind unkind and unkind”

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Posted 6 years ago

Thank you for your review and I'm sorry for your experience. We want to make sure our locations offer you excellent customer service and we will be addressing this with the location you booked at. Thank you, -Emily

Posted 6 years ago

“Very convenient location and easy process. Highly recommend.”

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Posted 6 years ago

“Super simple to use”

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Posted 6 years ago

“None of the promised safeguards were implemented for my luggage. Whole experience felt very poorly planned and I didn't feel comfortable leaving my luggage at the drop spot. I booked a location for several bags and was excited to see in the receipt email that the storage location would check my ID and tag my luggage with a serialized ziptie to prevent tampering and ensure proper verification for pickup. But when I arrived to drop off the luggage, not only did the shop owner not check my ID or booking confirmation, but I was not provided any tags to lock my luggage and he said he didn't have a system to check ID for pickup. I would normally blame the shopkeeper, but I explicitly asked him if he had ever received any sort of training or overview of normal procedure from Vertoe and he said he'd never received any. I even showed him the email confirmation explaining the serialized zipties and ID requirements but he said he'd never seen those before.”

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Posted 6 years ago

We're sorry to hear about your experience with one of our partner locations. We train all of our locations and we have followed up with the location you booked to make sure they are properly training their staff on our procedures. We do not take these reviews lightly as making sure our customers feel safe leaving their bags is a priority for Vertoe.

Posted 6 years ago

“Convenient service w/ an affordable price :)”

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Posted 6 years ago

“process was very easy, no issues.”

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Posted 6 years ago

“Easy. Quick. Close by to Pacific Science Center and Space Needle.”

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Posted 6 years ago

“It was quick and easy. And the people was very nice.”

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Posted 6 years ago

“Very easy to use, especially the Apple Wallet.”

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Posted 6 years ago

“Drop off was easy. Our bags were safely stored at the back of the store.”

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Posted 6 years ago

“Super friendly service! The location was easy to find and convenient, I even shopped a little in the store (they have some great little antiques). They were flexible on the drop off and pick times which I really appreciated as well. I recommend this location without hesitation.”

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Posted 6 years ago

“A great service! Easy and very convenient. I’ll certainly use it again.”

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Posted 6 years ago

“Easy, fast, and such an awesome idea. Our luggage stayed safe and we were able to enjoy the city until check in at our air bnb.”

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Posted 6 years ago

“Great, nice and very helpful”

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Posted 6 years ago

“This service was amazingly convenient and useful! We had to check out of our AirBNB but our flight was much later, so having a place to store our bags using Vertoe was a life-saver!”

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Posted 6 years ago

“Was looking for a place to store our large suitcases near Newark’s Penn Station for a trip into the city before a flight out of EWR. This appeared a good idea, but the location was a 5 minute walk out of the station through a neighborhood filled with panhandlers and I was not going to subject my family through such a walk. This restaurant that was going to store my bags was not convenient without using a cab or Uber to get there. And you can’t get a refund once your “time slot” has started. I would not use Vertoe again! A good idea poorly executed! Follow up: Emily replied that I could have gotten a full refund up to 24 hours after the booking. This was not stated anywhere in the confirmation email when booked. The quote on the email is “We offer free cancellation. You will get a full refund if plans change anytime before your check in time! Visit vertoe.com and login to your account to cancel your booking”. I didn’t set up an account, nor would I for a one-time use. If they offer a refund up to 24 hours after booking, it should say so in the confirmation email. It doesn’t!”

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Posted 6 years ago

Hello, We're sorry the location was not to your liking. Refunds are available up to 24 hours after your dropoff time by writing into support@vertoe.com or chatting us on our website. We also have many other locations in NYC that we would have been happy to move your booking to. We do hope that you would consider using us again with this additional information. Thank you, Emily

Posted 6 years ago

Thank you for your update. This is included in our terms and conditions but we will take a closer look at the confirmation email in question. -Emily

Posted 6 years ago

“Was difficult to park the car”

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Posted 6 years ago

“Great experience, convenient location, excellent value.”

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Posted 6 years ago

“easy process, friendly staff at drop off location, would use again.”

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Posted 6 years ago

“We had a change if plans after already booking a Vertoe service. Being first time users we weren’t sure if we could change times to take luggage to our holding location. However when we reached out to Vertoe via chat they accommodated us perfectly. Vertoe worked great and helped us enjoy another few hours on our vacation. Thank you”

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Posted 6 years ago

Vertoe is rated 4.6 based on 5,120 reviews