Vinted Reviews

Name: Vinted
Rating: 1.13

1.1 Rating 655 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 655 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“This is a terrible company. They have taken the credit money I had made selling my clothes and no way of getting it back or communicating with a human. Do not use this website.”

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Posted 10 months ago

“I have been with Vinted for nearly two years and I am disgusted in the way they have handled my situation by not helping me with my issue! They are a disgrace and I do not recommend anyone to use them”

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Posted 10 months ago

“Absolutely avoid buying on vinted. I was satisfied until something finally goes wrong I received an intem damaged while it was marked as new. The customer service is slow inefficient and you have to cover the return expense even if you are the one who is being scammed. You also have to overproof everything. And the cherry on the cake is that THIS IS THE ONLY COMPANY WHERE YOU PAY BUYER PROTECTION.”

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Posted 10 months ago

“Poor customer resolution when package was delivered when I was out. Raised a case, signed the disclaimer, a few days later advised my claim had been declined and the money realeased to seller, who had not done anything wrong, my claim was against Yodel. Few days after signing the disclaimer I was informed as Yodel said the package had been delivered they sided with them and I would not get a refund. I completed all due diligence checking all out of site places where the package could have been left ( yodel did not put a card through my door) which I now suspect the package could have been left on my doorstep. And checked all my neighbours who were not asked to take the package n my behalf. Customer service ( if I can even associate them as offering a service) sided with Yodel purely on my packe as been ticked off as delivered as he is probably targeted on percentage of packages been classed as delivered. So I am out of pocket and no trainers to show for it. The mandatory buyers protection fee they charge is useless in cases like this. I emailed The founder Justas Januskas on the 11th July, still no response from them. They might as well forget about offering post sale customer service as they are so black and white, and leaving goods outside properties in full view of passing public is a safe delivery method personally I would say my package had been dropped off not delivered into my possession. I doubt very much any senior manager/ owner would even bother to respond to this feedback, as they are in their counting houses counting all mandatory charges they enforce buyers and sellers which are useless when things go wrong.”

Helpful Report

Posted 10 months ago

“If I could give less I really would . Customer services make you jump through hoops for a refund. The form they ask you to fill in is sketchy on a mobile device and even though you have buyer protection it is so difficult compared to other platforms . I would avoid at all costs”

Helpful Report

Posted 10 months ago

“I have been robbed by Vinted. It has been the perfect scam. Customer service does not exist at all. It is practically impossible to get help. They do nothing to help you. I bought a pair of shoes that never arrived, and the app says they were received. Apparently the postal service lost the shoes, and Vinted, knowing this, decided to confirm that the shoes had been received. The tracking of the package still apppears on transit but Vinted would not do anything about it. They are not interested in helping their clients. Shame on them!!! I lost my money. Almost 200€.”

Helpful Report

Posted 10 months ago

“Vinted deleted my account and took my money. After 6 emails, there has been no contact from them to help me reinstate it. This happened because there was an issue with my account and the instructions that THEY gave me deleted everything. Now its like I don't exist. No one answers emails, no one responds, there is no one...awful awful people!”

Helpful Report

Posted 10 months ago

“Use at your peril. While the interface is great to use, the issue is the customer service. It is absolutely appalling. They will not help you with any scenario. The only response they have is 'get in touch with the seller to see if you can come to an agreement'. Yet, the buyer pays for insurance. I have just had a parcel go missing, after it was stolen from my porch. I contacted customer services and was told there was nothing they could do. I have never been in this situation before and rather than honouring their insurance agreement with me I was told to contact the seller. As if the seller is responsible for my item going missing? eBay does not charge this insurance fee, and the few times in 20+ years that I've had an issue with eBay, it has been resolved amicably and very speedily. I am really not happy with how they treat their customers. If you do decide to use them I would urge you NOT to have parcels delivered to your home as you will NOT be secured by their insurance policy, whatever they claim. Also, unfortunately there is very little support for you in the case of a faulty item, as I also found out on another occasion that I contacted their appalling customer services department to get a resolution. A money grabbing and self-serving institution.”

Helpful Report

Posted 10 months ago

“Twice I from a seller and instead of the 2 items I ordered they only sent 1. Then “buyer protection didn’t apply and vinted took ages to reply to me. I will never use this app again because sellers will scan you to make a quick penny and Vinted simply do not care. All of the support responses are robotic and copy and pasted.”

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Posted 10 months ago

“Buyer protection is a joke. Really bad customer service. Seller sent make up in a flimsy parcel& 2 were broke. I asked for a part refund so it was fair & she said return at MY cist. Unfortunately when you reach out to Customer service they don't care. Should be regulated better & if an item isn't as described you get a partial refund instead of messing with returns & taking the risk. Awful site”

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Posted 10 months ago

“Sold my goods and basically stole the goods and haven't paid me.and holdii me to random .as I do not have a passport or drivers license”

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Posted 10 months ago

“6 weeks ago the buyer didn't pick up the parcel. Vinted kept advising to wait as it was being returned. Took 6 weeks and vinted not interested. Now a buyer has had parcel stolen. I've raised issue as doesn't show delivered on vinted but does on yodel. Vinted now saying wait 25 days as status shows awaiting delivery. They're just not interested yet we all pay extra insurance on all items.”

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Posted 10 months ago

“Avoid th e Vinted app. Book I ordered as a gift has arrived damaged. Seller sent in a flimsy plastic mail bag. Seller now expects me to return at my own expense. Vinted customer service say item is usable, which it isn’t, as it’s a gift. I will return to eBay, where common sense customer service exists. I am going to close my account when this is all over with”

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Posted 10 months ago

“Worst customer support ever. Been 9 days to solve a simple dispute and they keep sending the same automated message”

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Posted 10 months ago

“It’s a platform that supports a summer’s,the itinerary that I order and payed never arrived and they are stepping back and saying that they are not liable for that…shocking and avoid them”

Helpful Report

Posted 10 months ago

“Absolutely appalling customer service sold a pokemon card on there that was triple packed and was damaged in transit. Refunded buyer and said I could not receive compensation due to poor packaging! Avoid this app at all costs they don't give a damn about the buyer of compensate when there shoddy third party couriers are in the wrong”

Helpful Report

Posted 10 months ago

“I bought 2 pairs of brand new shoes I bought 2 pairs of brand new shoes, one came as damaged, the other came as the wrong size, and the dress I bought also came back as damaged. The sellers only partially refunded me. Vinted haven't dealt with the situation, saying they can see I have been refunded. I showed them evidence that I was only partially refunded and I asked to speak to customer services several times, yet they haven't given me their details. Ebay are much better”

Helpful Report

Posted 10 months ago

“My first buy on Vinted came to just over £70 ,I paid, and in just over a week I received all items...great no problem,then 5 weeks later I'm charged again for the exact items I'd bought previously,the money was taken from my account. I contacted Vinted which by the way is a nightmare as it's usually a bot, after going too and fro and by the way all the agents do is reel off their shopping policy,they informed me I hadn't been initially charged which was rubbish,it had come out of my account also if I hadn't paid I wouldn't be wearing them. It was all very confusing,then my email was hacked and Google notified me my details were on the dark web. I looked into the forum on Vinted and I couldn't believe the amount of similar things other unhappy customers had been through. That was enough for me I deleted all my details and closed my account and then I had the laborious job of changing my email and passwords on all of my accounts. I'd steer clear if I were you ,at least be very careful”

Helpful Report

Posted 10 months ago

“I downloaded the Vinted app i signed up with all my details including address and bank details in line with Vinteds T&C’s. I purchased a few items feeling safe to do so due to their Buyers protection that is added on with a fee but I was happy to pay it. A few minutes later 3 accounts I just bought off were blocked causing me some degree of anxiety I decided to join up to a few Vinted groups on Facebook to ask for some advice with one user saying if the seller hasn’t marked it as sent go ahead and cancel the order which will trigger a refund so I did but no more than a minute later I got a message saying my account has been temporarily blocked and no more than 5 minutes later I got another message from Vinted saying my account has been blocked indefinitely… I contact customer support asking why but without reason the Vinted Lady called Nesser stated they stick to their decision and my account will remain blocked indefinitely. I have had contact with a number of customer support which all ultimately came to the decision I am to remain blocked indefinitely with no reasons given even though in vinteds T&C’s it states that Vinted will give a reason for their decision which they have not done, the closest I got to an explanation was from an email I got a few minutes ago saying my account has been blocked for “safety” reasons which seems very vague. I read the entirety of Vinteds Terms and conditions and have sent them an email with every point highlighting how I haven’t broke any rules weather it be posting illegal stuff ( I’ve never posted anything on Vinted making this impossible) to owning duplication accounts ( which I do not ) I have had contact with all these people over 2 days which I will name now Nessa Syrine Olisa Ed Khaoula Nessa replied to my first request for help but I received a generic reply stating I have been Blocked indefinitely for probable fraud Which is insane considering all I done was sign up and paid for some items. She didn’t leave me anyway to reply to her so I had to open a new case. We will skip to Ed who again even though I had explained everything to once again still came back and said he can’t unblock my account due to it being a safety risk… I mean wow. at the time of writing this it’s been 3 days of to and throws with not one customer service person looking into the case properly, it seems after the first person Nessa deemed me a probable fraud the rest toed the line not going against their colleague not caring that this whole situation is completely insane! At this point I’m still not even sure I’ll get all my money back which is shocking considering all I was trying to do was be a customer I see items I liked and I paid right away then before I know it I’m blocked being accused of being a fraud. All I can say is if I was a fraud I would be terrible at it you know.. actually paying for the items I bought and all.. yeh how dare I actually pay! Just beware when joining Vinted that this can happen and they do not care if you have been wrongly convicted as a fraud by their AI they will stick together and treat you like a criminal for simply sticking to the rules. Lastly this whole situation has caused me a lot of stress and anxiety being accused of being a fraud and second the stress of losing my money through no fault of my own, I have lost hours and hours of my life writing up emails and replying and even now at 12:50am writing this review because it’s the last thing I can do as no one is listening at Vinted.”

Helpful Report

Posted 10 months ago

“AVOID. Vinted didn't deal with my issue after I bought an item which turned out to be a fake. Seller was misleading and after I missed pressing "issue" button within 2 allocated days, Vinted released my payment although I have paid extra for "buyer protection". AVOID.”

Helpful Report

Posted 10 months ago

Vinted is rated 1.1 based on 655 reviews