Vinted Reviews

Name: Vinted
Rating: 1.13

1.1 Rating 655 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 655 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Raisa

Anonymous

Anonymous

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their 'buyer protection fee' is FAKE. They don't provide any protection at all yet take your money and refuse to put it back into your account. Customer services said they protect against fraud. I think they need to check fraud laws as of 2006. I don't know how they can get away with it!!”

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Posted 10 months ago

“Extremely negligent potentially unlawful company. Customer support is almost always AI, but even when you get a human their "support" is completely unreliable. Very rarely do you get any kind of of assistance.”

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Posted 10 months ago

“You can't rust the organisation of vinted when there is a problem! They ignore your questions!”

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Posted 10 months ago

“Se quedan con el dinero de destacar un anuncio aunque el anuncio finalmente no se apruebe. Esa es solo una de sus muchas absurdeces. Su opción de destacar anuncios es engañosa. No debería ofrecerse la opción de destacar al publicar un anuncio, antes de que resulte aprobado. Porque si no resulta aprobado no te devuelven el dinero de haberlo destacado, ni tampoco te lo guardan para destacar otro anuncio, eso es claramente un abuso. ¿Por qué hay que pagar por algo que no se ha hecho? Y resulta muy fácil que no sea aprobado tu anuncio, ya que sus categorías son totalmente absurdas, ¿quién quiere comprar o vender velas o portavelas? Sin embargo, no se puedes vender cuadros decorativos. No aceptan enviar productos de porcelana por su delicadeza, pero sí espejos… Otro ejemplo de lo absurdo de su sistema, es que si por equivocación publicas dos veces el mismo anuncio, ¡¡¡ te eliminan los dos !!! en lugar de suprimirte el segundo, que es lo que hace cualquier otro portal de compra venta normal. En cuanto a los envíos, cuando usan UPS no suele haber problemas, pero cuando usan InPost tienes un 50% de probabilidades de que tu paquete llegue con cerca de 1 mes de retraso, muy dañado o que lo pierdan. Y ojo, porque si abres incidencia por culpa de algún comprador o vendedor, suelen dar la razón a quién no la tiene por razones ridículas. Por ejemplo en mi caso, acepté la devolución de un producto que vendí porque llegó el papel doblado (una responsabilidad que ni siquiera me correspondí asumir a mí, ya que yo lo envié en perfectas condiciones, pero aún así lo asumí aceptando ciertas marcas centrales en el cartel, toda la conversación y las fotos enseñadas a través del propio chat interno de vinted, pero el comprador se aprovechó y solo enseñó una parte de los daños, no los desgarros de los bordes que dejó el cartel totalmente inservible para volver a poner a la venta, y como guinda de la pésima gestión de vinted le dieron la razón a él.) Obviamente no es por el dinero, es para que corrijan su ridículo sistema. Pero no lo harán. Así que mejor usa wallapop.”

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Posted 10 months ago

“They do not help when things go wrong!”

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Posted 10 months ago

“Shocking service. Bought a pair of sunglasses what turned up was cuff links and a pair of cheap plastic sunglasses. Still not got my money back. Will never use again. Stay clear.”

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Posted 10 months ago

“Like many others I have found Vinted care nothing about buyers, sellers advertise stuff as new when it clearly used and damaged and then if you request a refund you have to pay to return it as the scammers won’t cooperate. Customer service do nothing. Avoid this platform unless you’re willing to lose money.”

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Posted 10 months ago

“Vinted are allowing fake usernames to list items at a bargain price , have no reviews you buy item then seller is blocked , not one off users they are constantly listing, under fake names , beware , if it seems to good a price it’s not happening 🙈”

Helpful Report

Posted 10 months ago

“Stay clear from this company run by cowboys. Full of buyers scamming you out of your money and items. There is no seller protection and buyers can easily open cases such as damaged item or item not as described and get away with the smallest reasons to leave you out of pocket. Vinted customer service also takes months to resolve issues. Please use Ebay to sell your items.”

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Posted 11 months ago

“I ordered shoes which said very good condition. They arrived in poor condition. I had to pay postage to receive the parcel and to return it. It is also necessary to pay Buyer Protection (not optional unfortunately) which doesn't appear to protect the buyer at all. A couple of months ago I ordered a pair of shoes in a size 5, a size 7 shoe arrived, again same situation, lesson learned. BE AWARE IF ORDERING FROM VINTED. Great for selling. Customer service is terrible you just get a robotic standard answer that picks a key word from the message.”

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Posted 11 months ago

“Shocking and non existent customer service. DO NOT USE!! As soon as you have an issue they will do nothing to help you. No way to contact them on the phone. They do not reply to you in the chat. Its been weeks and Im still no where near a resolution and have not actually communicated with anyone that can tell me whats happening”

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Posted 11 months ago

“I had a bad experience with Vinted, I ordered something from a seller on Vinted and did not receive the item or any communication from the seller. I left feedback saying I didn’t receive the item and the seller left me negative slanderous feedback and when I asked Vinted to remove it as I had done nothing wrong, they refused to remove, so I deleted my account.”

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Posted 11 months ago

“the courier gave my package to the neighbour even though i was at home. my bell was never rung. i was fuming. then the neighbour denied accepting any package. i contacted vinted saying the parcel never arrived and they sent me instructions via chat then emailed me a form. i sent it back filled out, in email. then vinted wrote me on chat that i didnt reply to the chat by the deadline?! they made me so upset and they do not have proper complaints procedure. not good customer service at all.”

Helpful Report

Posted 11 months ago

“Please don't waste your money. In summary, here is what you can expect: 1) There is a high number of scammers = Extremely high. A lot of counterfeit products are sold too. You could receive an empty parcel, or you could receive the wrong item. You could also interact with someone who cannot control their emotions if something doesn't go their way. Those kinds of users will do anything to harm your account. 2) Some products can make you actually sick = Vinted allows several make up and hygiene specific products to be sold in their platform. These are sold completely unsealed. Make no mistake, people try out a lipstick from a corner and then sell it to you. You can never know for sure how old is that item you're buying. This can be disastrous for people with low immunity. 2) If you receive the wrong item = You will pay. A majority of sellers are uncooperative when it comes to returns. 3) If you ask for help, you won't get any. There is technically no customer service. You can write many times and you'll have a bot that will reply briefly before closing the ticket. If in the off-chance you get a human or two, they will be untrained in their own processes. They will also not align on what they say to you regarding the same issue. They are currently expanding onto the luxury market with an authentication service. This would get even messier because they are not able to maintain regular quality on lower priced items. Too many fakes, too many risks and too many issues that arise with absolutely no support. Finally, if you make sales, do not expect to be able to retrieve your money very easily. The best recommendation I can provide is: Avoid. You deserve a better platform.”

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Posted 11 months ago

“Terrible customer service hiding behind copy and paste replies and inadequate processes, explains now why sellers on the platform actively scam people & feel so confident doing as they are allowed to do so freely and without consequence. Don’t waste your time with buyer protection either, biggest scam going. I pushed back on the customer ‘support’ replies several times and essentially got told to go away. I won’t be using the platform anymore because of the terrible culture and experience the Vinted team have created.”

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Posted 11 months ago

“Appalling customer service. Tried to sell a second hand pair of boots and was accused of dishonesty and them not being as advertised. No reason given, no evidence given.”

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Posted 11 months ago

“Purchased a book on Vinted on 20th May. On 25th May I received a childs straw hat. I sent a picture to Vinted and the seller on the 25th May. It took them days to ask for "further information" which was just the same as the picture I sent them on the 25th May and then they told me it'd be 2 weeks. It's now been 17 days since the purchase, no one is refunding me and I am absolutely baffled as to why my money hasn't been sent back when it's clear whatever has happened wasn't my fault. Their "customer service" have literally just told me to stop messaging them (which I won't). Worst gang of clowns I've ever dealt with. They're really fast at taking your money but they don't seem that keen on sending it back.”

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Posted 11 months ago

“Ordered a watch , which looked good when it arrived. So I clicked on the received button even though the watch did need a battery. After getting two news batteries fitted the watch isn’t working. Vinted has said by excepting it I have now come back. The seller just isn’t replying to my requests. Having spent £45 on the watch I have no comeback and it will cost about £85 to repair. Do not get scammed like I have”

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Posted 11 months ago

“Worst app ever! I sent my package and Vinted says I never did. The buyer got her money back, and I've lost my shoes and the money! No one helps you, no one responds. Terrible, I wouldn't recommend it to anyone.”

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Posted 11 months ago

“Sold an item of clothing. Used digital label issued buy vinted and taken to drop off point . Received a receipt and confirmation of pickup. Further label issued which I obviously couldn't use as the parcel was on its way. Vinted cancelled the order due to me allegedly not sending??. Made an automatic refund to the customer.Parcel never delivered. Endless stupid replies from Customer Service. Total lack in understanding the situation. Do not use them unless you can afford to lose the item.”

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Posted 11 months ago

Vinted is rated 1.1 based on 655 reviews