Vinted Reviews

Name: Vinted
Rating: 1.13

1.1 Rating 655 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 655 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Raisa

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Anonymous

159

Anonymous

Anonymous // 01/01/2019

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“My posting being suspended because I use a blurred background behind me. I have the right not to show the inside of my room. I sell clothes, not furniture. They're are rediciles.”

Helpful Report

Posted 1 year ago

“Do not use this platform gold rings flying around for sale at cheap prices that DO NOT EXIST ONLY Automated response in generic format on customer service no telephone number to speak to an employee on am now blocked would never use or recommend BEWARE”

Helpful Report

Posted 1 year ago

“Blocked my account for no reason and provided nothing but a templated notification. Bump feature was malfunctioning and charging and sending invoices for £0.00. No customer service to be heard of. No complaints procedure. Saying 120 hrs to respond to my block appeal which is no where near good enough.”

Helpful Report

Posted 1 year ago

“Worst buying and selling platform there is, make an offer and pay then get ghosted and item never sent. If it does get delivered it’s either fake or in poor condition, standard of parcel wrapping is laughable and delivery times very long. Most of the sellers are the worst kind of people who are liars and thieves. Stick with eBay.”

Helpful Report

Posted 1 year ago

“Be careful of this platform!!!its ok till u have to face any un exist problems created by Vintend like pictures dark and blurry (but pictures are perfect made with iPhone in day light)or for some reason Vinted decide to check your item for few days…Seriously is this JOKE”

Helpful Report

Posted 1 year ago

“2 weeks Still no sign of delivery vinted says i have to wait another 25 days! 7 items I bought they all saying the same thing!”

Helpful Report

Posted 1 year ago

“A lot of sellers try it on or are slapdash. Out of 5 purchased only 2 were as presented (or better). The rest were dirty, not new etc. Very little comeback if Seller decides to play hardball and nasty and Vinted likely to take their side from my bad experience anyway. You only have 48 hours to leave a review. If you don’t leave one they automatically get 5* which is ridiculous. You can’t leave a review if they refund. Vinted normally take the Seller’s side - there is no real buyer protection.”

Helpful Report

Posted 1 year ago

“Postage when purchased an item says 7 days now day 9 and now it’s May 7 no update since 6 days ago poor customer service and delivery service Do not buy anything from Vinted as they obviously can’t guarantee delivery.”

Helpful Report

Posted 1 year ago

“I have used vinted now for over a year. But just recently I have had an issue with the item I have purchased and wanted to get some help to resove the issue. All they do, send you very generic response and nothing gets resolved. I will be closing the account. Really disappointed in them.”

Helpful Report

Posted 1 year ago

“People beware of scams !!! If they hand you easy tasks to do online for commissions do NOT accept!!! They will scam you in the name of Vinted.”

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Posted 1 year ago

“Very bad !! Lost 1000 and the customer service so bad they don’t really care about you ! Even if you pay protection fee , and when you try to justify yourself and approve your innocent they close the account I’m so diasapointed 👎🏻 👎🏻 👎🏻”

Helpful Report

Posted 1 year ago

“Tried to sell two Karen Millen dresses. One still had the tag attached . My account was suspended as they said the pictures I posted were not authentic . I clearly showed the labels and the tag. Found it impossible to deal with customer service . They don’t want to know .”

Helpful Report

Posted 1 year ago

“1 star is too many! Sold items using the vinted app and never received the payments to my bank account. 100 days so far and still not received the £80 owed to me. Court case has now been opened”

Helpful Report

Posted 1 year ago

“A lot of buyer as a scammer and Vinted protect them”

Helpful Report

Posted 1 year ago

“Accused me of trying to sell a fake item despite uploading numerous photos and complying with all their requests. They closed my account. Terrible customer service and no obvious route for grievances.”

Helpful Report

Posted 1 year ago

“They banned me because I changed email address.i had 5star ratings and they took my money I had in there it’s a scam”

Helpful Report

Posted 1 year ago

“Absolute joke of a company. Had over 500 reviews with 5 star rating and banned for a week for listing something that went against their rules. Went away on holiday and when I came back had been banned completely. Tried to contact them, got through eventually and explained the position. They said decision has been made and “not much else I can do about it “! Outrageous and disgusting behaviour from a good seller!!!! 😡😡😡😡😡😡😡😡😡😡”

Helpful Report

Posted 1 year ago

“I used vinted for the first time and listed 3 items. I had no idea how the process worked. A short while after listing someone wanted to buy an item. I was sent a link asking for my bank bank details so they could transfer payment. I gave them hsbc details they said hsbc was not a recognised bank. Could I use an alternative bank. I then gave starling details. They then asked for my card details to verify me with the bank. I was then asked to transfer over £300 and I was given another link. They said the would give it back within 30 mins. I was also asked how much was in my account. I was told this was how vinted sets you up to be a seller. I then closed the screen as it was obviously a scam. I had to put a stop on my card. I reported it to vinted. They asked me to pass my email to another department. I have not heard a word from them. My whole experience has put me off ever using them again. Also I would like to warn others. Their website is obviously not safe. Fraudsters are pretending to be from Vinted and sending very professional links.”

Helpful Report

Posted 1 year ago

“This app only good for the concept but the reality once you join as a seller is not great at all. A lot of buyer as a scam, this is because their policy of buyer protection is great but not for a seller. The customer service is very poor, the worst CS ever for this kind of app. They seems a robot and not answer my question properly. The most thing that they can do refund the buyer, say sorry to the seller for the bad service, and carry on.”

Helpful Report

Posted 1 year ago

“2 parcels with purchases never arrived - vinted didn't want to know - might as well throw money away !”

Helpful Report

Posted 1 year ago

Vinted is rated 1.1 based on 655 reviews