Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.84

4.8 Rating 6,398 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.8

Based on 6,398 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service , driver was waiting for me and my husband in arrival area with sign of my name. Helped with luggage. Recommended to everybody. Price is very fair. Thank you”

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Posted 6 years ago

Thank you for leaving a review. Don't hesitate to book our services again when you visit our other destinations (did you know that we operate in 34 cities worldwide?)... Find us on social media to know more about us, our destinations and our services. All the best,

Posted 6 years ago

“It was very nice to have a car waiting for us when we arrived in Granada. The driver handed us hand wipes bottles of water and mints before we set off for our hotel. The return journey was as good.”

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Posted 6 years ago

Thank you for your review, Peter. We hope you will book our services again when you visit our other destinations (did you know that we operate in 34 cities worldwide?)... Check us out on social media to know more about us, our destinations and our services. All the best,

Posted 6 years ago

“They won’t give me a refund for cancelling my pickup due to THEM being booked full on the day of the pick up I needed. The company’s page says before you press cancel trip, says you’ll receive a full refund - but after talking with customer care, that refund image is shown to everyone even if not true. Terrible company. They wanted to give me a discount of $5 but what is $5 to a company that ROBBED ME OF $80???”

Helpful Report

Posted 6 years ago

Dear Johannah, Our Customer Care team has contacted you directly in regards to any misunderstanding with your previous booking. We apologise for any confusion this experience has caused. We appreciate the time you have taken to discuss this with us further. Thank you.

Posted 6 years ago

“Excellent service in Madrid - will definitely use again”

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Posted 6 years ago

Thank you for your feedback, Karen! We hope you will use our services again when you visit our other destinations (did you know that we operate in 34 cities worldwide?)... Check us out on social media to know more about us, our destinations and our services. All the best,

Posted 6 years ago

“Driver was prompt and friendly Arrived at airport in plenty of time.”

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Posted 6 years ago

Thank you for your review. We do hope to see you again in our other Welcome destinations. Check us out on social media to know more about us. All the best,

Posted 6 years ago

“We had a pick up ordered on may 17th 2019, driver was supposed to be at our hotel in Berlin, Germany at 5am, he didn't arrive in time so we needed to take another cab to catch our flight back home. Lost 30€ as the pick up was paid in advance, and paid extra 30€ for the new cab. Pretty difficult to recommend their services, at least we will never again use this company. Oh yeah, at least until now the company has not refunded our money.”

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Posted 6 years ago

Dear Jouko, I am sorry to hear about the issues you had with your pick up. We appreciate the time you have taken to provide this feedback. A member of our Customer Care team has contacted you via email to arrange an appointment to discuss your experience further. We look forward to hearing from you. Thank you.

Posted 6 years ago

“A very reliable and excellent service. The drivers are profrssioanls and very friendly. I highly recommend them.to any friend or relative.”

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Posted 6 years ago

Thank you for your review. We look forward to seeing you again... We wish you many more happy and safe travels! All the best,

Posted 6 years ago

“Everything went smoothly, our driver was friendly, very informative will use welcome pickups again”

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Posted 6 years ago

Thank you for your feedback. We are glad you plan to use our services again and want to thank you for your trust. All the best,

Posted 6 years ago

“Very useful and comfortable.”

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Posted 6 years ago

Thank you for your 5-star review, Sergei! We do hope you use our services again when visiting our other cities too! It would be lovely to see you again... Happy travels!

Posted 6 years ago

“Nice driver in a nice car”

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Posted 6 years ago

Thank you for trusting us! We hope to get to see you again soon in our other destinations! In the meantime, we wish you many more happy travels!

Posted 6 years ago

“Wonderful cars - a lovely bit of luxury when you first arrive and completely stress free - excellent”

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Posted 6 years ago

Thank you for your trust! We hope to see you again in our other cities! In the meantime, we wish you many more happy and safe travels!

Posted 6 years ago

“Excellent service again. Punctual. .Nothing to fault”

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Posted 6 years ago

Thank you very much for your feedback. We look forward to welcoming you again in the near future! Happy & safe travels!

Posted 6 years ago

“Very good, we would use again. Drivers were very good and friendly. Vehicles were clean and comfortable.”

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Posted 6 years ago

Thank you very much for your feedback, James. We do hope to see you again in our other destinations! To many more happy & safe travels!

Posted 6 years ago

“What a great way to arrive! It was all well communicated in advance. Juan was on time, professional and very friendly. Would absolutely recommend WelcomePickups after a long flight!”

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Posted 6 years ago

Thank you for the 5 stars! We really appreciate it and hope you will use our services again for your next travels! All the best,

Posted 6 years ago

“Very good experience Excellent English speaking Taxi driver with very new Taxi.”

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Posted 6 years ago

Thank you for the five stars!!! We hope you use our services again when visiting our other cities too! Happy and safe travels!

Posted 6 years ago

“Excellent service”

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Posted 6 years ago

Thank you very much for your review. We look forward to seeing you again in the near future! Happy & safe travels!

Posted 6 years ago

“Gracias a Wecome Pickups no he tenido que preocuparme de lo complicado que es aveces tomar un taxi en el aeropuerto. También, gracias por lo profesionales que son sus choferes”

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Posted 6 years ago

Thank you Daniel! We look forward to welcoming you again in our other destinations. We wish you all the best,

Posted 6 years ago

“The driver was professional and very friendly. He was on time and provided excellent service.”

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Posted 6 years ago

Thank you for leaving a review, Michaela! We hope you won't hesitate to use our services again in our other destinations too! Happy travels!

Posted 6 years ago

“My driver was Pedro with Jaguar XF. Professional driver and the best car by Sevilla”

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Posted 6 years ago

Thank you for trusting us! We hope you use our services again in our other cities too! To many more happy travels!

Posted 6 years ago

“Fantastic TAXI service in a Jaguar XF !! Pleasant, Polite, well dressed”

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Posted 6 years ago

Thank you for trusting us! We hope to see you again in our other destinations too! Happy travels!

Posted 6 years ago

Welcome Pickups is rated 4.8 based on 6,398 reviews