Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,732 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

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“Bathroom fitted but was then leaking under the bath for 3 months due to incompetence of fitter and we were unaware of the leak until the flat below complained about damp. Had to call our own emergency plumber out to fix the leak. We have contacted Customer Services numerous times to get assessor out to check the bathroom over and repaint ceiling but are still waiting nearly 2 months later for a response and when we do get through after hanging on the phone for up to 45 minutes we are always promised that they will do something but it never happens. Very frustrating.”

Helpful Report

Posted 3 years ago

“Crown white emulsion on offer at moment in Colchester do not buy very poor cover and leaves and white dust substance on hand after it dries!”

Helpful Report

Posted 3 years ago

“Started off okay but then the customer service level drops once you’ve paid them. Waiting nearly 2 months for our bathroom to be finished They don’t let you know if something is out of stock - just hope you don’t notice or ask When you try and contact them, they just don’t respond. That’s both branch and customer services They don’t manage the contractors you have to do all the leg work yourself Left with an unfinished bathroom. Would avoid them if we could choose again”

Helpful Report

Posted 3 years ago

“Kitchen is fantastic, the fitters were absolutely brilliant. Just customer service that let us down. Originally we had 4 pieces of cornice on our invoice, then when the kitchen designer came out, he said we wouldn't need them as there wouldn't be enough room. We presumed they would be taken off the original cost of the kitchen. Upon completion, the fitters said they couldn't understand why we had been sent 4 pieces of cornice that weren't needed, so we said they were supposed to have been taken off the order. I rang customer service to explain and asked for a refund. She said we should have checked the delivery when it arrived! And as it was past the 10 days in which to get a refund, we would not be getting one. She was quite rude on the phone. As it was over £200 they owed me, I went into the store the following day, to be greeted by the store manager and another staff member. After a heated argument, she eventually offered a refund, as long as I return the pieces..which are far too long to fit in a family car!! This has spoilt what was a really pleasurable experience of our new kitchen. Customer services definitely need to up their game!”

Helpful Report

Posted 3 years ago

“My 91 year old friend doesn’t use internet, so I am sending thus on her behalf. The treatment, service and fitting from Wickes has been atrocious. She ordered and paid in total for the kitchen in November 2020. The plan was for work to commence in January. Excuse after excuse continued until work began in early July. Numerous things went wrong, but the kitchen was eventually finished. A few days after completion, she discovered a flood through kitchen, dining area and sitting room, involving considerable work for items, carpet etc, to be removed, and huge distress to my elderly friend. A tradesman was sent to investigate, by Wickes, and discovered a faulty connection to water supply had caused the flood. Also the washing machine had been connected to the hot water supply, and caused overheating in the machine. These matters were supposedly rectified, then two weeks ago, damp smells were noticed in the kitchen, and an adjoining storage cupboard was found to be wet and items damaged. My friend made several calls to Wickes to ask for the kick- boards under the cabinets to be removed, to investigate dampness,and for the fridge to be pulled out for the same reason. This was eventually done. Damp, wet surfaces were discovered, and she is now left with a fridge taking up floor room, and impeding her safe movement in the area. The kick-boards are showing considerable green mould in this very short time., and cannot yet be replaced. They have been photographed, as has the gap where the fridge was installed, this shows the cable for the cooker running along this damp area, and no boarding or cover for this. , or the rough base of the wall behind it. My friend has no relative able to take up this matter, so is left trying to cope with the appalling situation. Personally, I believe it to be a subject for a building and public investigation. The work has been poor, to say the least, and I believe Wickes have used bad practice all through, particularly disgusting because of their customer ‘s age.”

Helpful Report

Posted 3 years ago

“Wickes delivery and customer service - Makes a bad example of LET'S DO IT RIGHT Disappointing delivery of my tiles. Because of unavailable delivery lorries with a pallet truck, myself, wife and the driver had to manhandle 22 packs of tiles to my doorway. We also did not benefit from a text or email with approximate delivery time. 10 Aug 2021, 19:13 BST Dear C/S The information you provided is not the normal delivery expected (you have made this situation worse). *This was also confirmed by the delivery driver* who stated it would normally be delivered on a truck with a pallet truck available. Previous deliveries received from competitor building suppliers follow this procedure without any problems. Responce from Wickes - within terms of delivery!”

Helpful Report

Posted 3 years ago

“Appalling online delivery service- ordered flooring from them which didn’t arrive. They lied and claimed that a delivery was attempted but O wasn’t in. Ended up cancelling . Ordered a door which didn’t arrive on the day- no explanation, didn’t arrive the next day either. I wasted two days waiting in and now trying to get through to customer service to get a refund is impossible. Avoid like the plague . I will be going elsewhere from now on”

Helpful Report

Posted 3 years ago

“Initially reasonably happy with new kitchen but then 18 months later paintwork blistered on cupboards and they sent replacement through the post and arranged for someone to fit them. Oddly it was the plumber who fitted our sink which has continued to leak for 2 yrs. He also said he'd fixed that temporarily but would be back with a new part - never came back. We have made numerous calls to wickes and never get a reply back. Our guarantee has now expired but the fault is still ongoing and has never been sorted. Customer services are also rubbish. On hold for an hour to get through only to be told they will call right back and of course don't! More emails sent and ignored. I am now going to the ombudsman because if wickes think I will just go away they are mistaken. I have told 2 friends who are having new kitchens not to touch wickes with a barge pole and will continue to inform people of their poor service. Give this company a very wide berth. Once they have had your money they couldn't care less. We have been 5 months trying to get this sorted and still haven't managed it. Absolute rubbish!”

Helpful Report

Posted 3 years ago

“If I could give less than 1 star I would - absolutely dreadful service- incredibly poor customer service, I still have only half the loo I ordered after 2.5 months and yet the web site is still advertising a 2 week delivery timescale. Complaints, poor trust pilot reviews and customer service phone calls make no difference - I can't get hold of anyone who can tell me when I will receive the goods I've ordered and paid for.”

Helpful Report

Posted 3 years ago

“Super Service, very kind installer. Thank you Romek”

Helpful Report

Posted 3 years ago

“Appalling customer service. My 93 year old mother paid in full for her kitchen in May and was due to have the kitchen fitted in July but, owing to the illness of the fitter, she has now been told that she has to wait until at least October before it can be installed. She has boxes of parts, etc all over the ground floor and very little scope to use the kitchen as it is and yet she has to wait until others in the queue get their kitchens fitted first! I just hope that she can survive this disruption and frankly dangerous situation. Wickes should be ashamed of themselves and nobody should be under any illusion that this company cares about its customers because they clearly do not.”

Helpful Report

Posted 3 years ago

“Appalling service and the bathroom suit is not fit for use at not even a year old, it needs completely taking out and renewing. We have not been able to take a shower in our bathroom or wash our faces in the sink since it was installed almost a year ago. To top it all off the company have asked for almost £1000.00 over the price quoted for the suit, one saving grace we did not use there installers like our friends. AVOID AT ALL COSTS. order no: 950531”

Helpful Report

Posted 3 years ago

“Item supposed to be delivered 29-07-2021 by DX. Driver didn’t turn up and Lied by saying he left a house card at 05.40 pm . Impossible as we were in the open garden and he would have had to pass us to get to the letter box. This is the 2nd time DX has done this On speaking to your agent on 30th I was amazed at his nonchalant attitude and couldn’t get him to get a team leader to ring me back . I asked what happens if this happens again today? His answer was then it will have to be Monday. Cannot believe this attitude from a company like yours . Livid !!!!”

Helpful Report

Posted 3 years ago

“I am still waiting for the parts to be delivered!!! If the parts are still unavailable 4 months after selling me the kitchen why was the item sold to me? Why have you not offered an alternative solution to resolve this issue? My kitchen cannot be completed without the spacers to the pan drawer as the drawers cannot be fitted without them! I’ve had no correspondence from wickes throughout this whole ordeal You have sold me an incomplete kitchen and I would like a resolution as soon as possible please”

Helpful Report

Posted 3 years ago

“Went to the Rushden branch and got a detailed plan for my new bathroom.The plan was to strip everything out and start anew.The price was approx £3000 for fittings excluding tiles,and approx £5000 for fitting. I said i would go ahead and was happy to pay for the materials now,but was told company policy was 100% payment in advance despite installation would be november ish but before christmas. Never heard of a company doing this,my worry was the fitters are not employed by wickes. Iwas told i could take out a credit agreement and pay 10% now and balance on completion ,which i rejected. For example just ordered solar panels,total deposit zero on £7000 order”

Helpful Report

Posted 3 years ago

“What an uncaring rubbish company my 90 years mother is still waiting for her kitchen to be completed start date January replacement worktops been in small hallway for 12 weeks making it nearly impossible for mum to get passed them ,all they come up with is ( Sorry for the inconvenience)they will be sorry if she falls again”

Helpful Report

Posted 3 years ago

“NEVER BUY ANYTHING FROM WICKES ONLINE ! I’ve have had the worst experience buying outdoor tiles from them. The tiles were delivered on a wooden pallet and plonked outside my driveway on a public pavement. I had no other way to bring them inside my driveway other than open the pallet and lift each tile to bring it in. I immediately realised the tiles didn’t match with the rest of my patio so within timescales requested a refund and pick them back. The guy came to collect the pallet but left saying the pallet was opened and so he could not take it back. How would they expect an industrial style packaging of such heavy tiles back on the pallet. I took the tiles and the packaging to the pavement for them to be collected but the guy still left without picking them up. I have made atleast 50 plus phone calls to the customer service and each time the advisor promises to get a manager call me to help me. No one has called me back till date. Appalling customer service - utterly disappointed!!! Will never ever again buy anything from Wickes and warn you all also not to buy .”

Helpful Report

Posted 3 years ago

“Where do I begin? All I can say is, if you want a new bathroom, Wickes should be at the bottom of your list.... The design consultant who sits and puts together your bathroom, fails to mention until the very end of the process, that Tiles, Flooring, Lighting, electrics... are NOT included in the price.... Also, I was told that the shower accessories shelf and toilet roll holder... was not part of the installation process. This news was given to me, AFTER the fitter had gone home.... what was initially a £6000 bathroom, turned into £7000. During the process I was told we were being given discounts here and there on tiles and flooring totaling £700! Great I thought! Then the bombshell... there’s a £200 admin fee for tiles and one for flooring, discount gone.... the quality of some of the work was not up to standard at all... also, when I was given the square meter of tiles that would be needed by the fitter, he quoted 18m squared...so I paid for that amount of tiles, with an extra box just in case... The truth of the matter, only 9 m square was needed... I could have cut my cost by half.... They are honestly a rip off and not a “one stop shop”. Source you’re own bathroom and other supplies and find an independent bathroom fitter, you’ll cut your costs by at least a half....”

Helpful Report

Posted 3 years ago

“Poor online delivery process. Items did not get delivered on time and certain items went missing. Spent 2 days on the support chat trying to work out where my items were and nobody had a clue between several people. I had to keep repeating myself. Never once did I feel I was the customer that followed a process only to be let down. No urgency from anybody.”

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Posted 4 years ago

“Excellent range of products, great service”

Helpful Report

Posted 4 years ago

Wickes is rated 1.5 based on 1,732 reviews