Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,736 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some 3 weeks ago, we made an appointment to see Adam, a kitchen designer, today at 11.00am. We arrived early (10.45am) and were asked if would mind waiting in the kitchen display area for a few minutes, until Adam arrived. This was not an issue, so, we spent the time wandering the store looking primarily at the worktop, always the most difficult part of the operation. We saw Adam arrive, a couple of minutes after 11.00am By 11.10am, we were still waiting The design suite was empty, as it had been since just before 11.00am. Not one member of staff had taken the initiative and approached us to find out what we were wanting. We were just studiously ignored We left. Our business will go elsewhere.”

Helpful Report

Posted 7 years ago

“Everything went wrong.Wickes must have the worst fitters out there.less than a week after fitted my kitchen started falling apart literally.now I fear for my life as basic screws are coming out.nearly all doors are damaged because the fitter does not know to screw the handles without damaging the doors.the doors are not closing .the hinges are coming of.well ,the pictures say it all.those parts that are holding are fitted to a bad 19th century standard. I wished I never heard of Wickes”

Helpful Report

Posted 7 years ago

“Easy to navigate site. Lots of reviews about the products - both good & bad, so able to make 'informed' choices of products & materials. 'Click & collect' or 'Home delivery' available (good for heavy stuff)”

Helpful Report

Posted 7 years ago

“Had a wicks kitchen fitted 4weeks ago excellent from beginning to end . Victoria the designer certainly knows her job we talked every thing through until I was happy with everything gave me a date when kitchen would be delivered . Arrived on time two delivery men they worked so hard bringing everything in amazing . Ben did the kitchen fit he was excellent hard working left everything clean and tidy at the end of each day ,nothing was to much for him . If you are looking for a new kitchen in Southampton go to wicks . Victoria is fantastic kitchen designer and Ben amazing kitchen fitter . Thank you both very much.”

Helpful Report

Posted 7 years ago

“Wickes Bathroom up to 50% off what a scam Bought bath 50% off for £225 delivered today different name on bath ? Went on web site to check same bath normal price £190 !!!”

Helpful Report

Posted 7 years ago

“After 3 months of trying to get all the problems with our Wickes kitchen sorted out we were promised a fitter today to finish the snags in our kitchen. I had this confirmed and we emptied the relevant cupboards and left the day free. We awaited the fitter who was due to arrive at 9am. By 10.30 no one had arrived and we then had a phone call from an installation manager who had been contacted by the person who told me a fitter was coming, I presume to ask how things were going. This man knew nothing about it. No fitter came. My husband tried to fit a shelf liner himself but that was the wrong size. We have wasted a day and now have to put everything back in the cupboard and we are back to square one. What else can go wrong with this kitchen. Again i warn everyone to steer clear of a Wickes kitchen. I am awaiting a phone call to tell me what is happening next!!!”

Helpful Report

Posted 7 years ago

“Wickes in hanwell are short of staff but do help as much as they can..in some situations they have their hands tied and cant do as much as they would like to - consider them struggling but they try.”

Helpful Report

Posted 7 years ago

“10 weeks & kitchen still not finished”

Helpful Report

Posted 7 years ago

“I placed an order with Wickes some six week ago to install an en-suite facility. I was given a date in September this year and to expect the installer to visit my house to asses the work. This he did, but thought that he found a slight problem with the proposal compiled by the lady who gave me the original quote. I visited the Bridgend store to explain what the installer had said. The lady there (Janet) informed me that she would sort the issue out by the time I returned from a two-week holiday. On my return from holiday, I contacted Janet, who told me that she would arrange for the installer to get in touch. After a week with no response I contacted Janet again, who informed me that she would be on holiday herself but that the store manager (Kraig) would arrange for a firm installation date. Another week went by with no response from the Bridgend branch, so I travelled to the store in person on Friday (15th), and spoke with Kraig himself. I explained the whole sorry state of affairs and informed him that, unless I was in receipt of a firm installation date by 17:00 today (18th) then the order would be cancelled. Early on Saturday (16th) I received a telephone call assuring me that someone would be in touch 'in a day or so' with a firm date. This I accepted but reminded him of the firm date deadline that I have advised Kraig. Finally, today (18th) I got in touch with the Bridgend branch to remind them of my expected confirmation by 17:00 today. A lady phoned me back to advise me that the fitter would call me some time to arrange a date sometime during the end of November. I reminded her that this was not what I required. I require a firm date and nothing else. To my astonishment, she hung the phone up on me!”

Helpful Report

Posted 7 years ago

“Wickes have a good range of stock at reasonable prices compared to other outlets. If you are prepared to use fairly standard fixtures and fittings then it is ideal. Great place to get stuff in an emergency too.”

Helpful Report

Posted 7 years ago

“Waiting for a replacement bathroom panel since early June, told no longer available then it was, just lip service and excuses, demoralise the customer enough and they might give up it seems, sent an email to Simon King on the complaint site department but I'm not holding my breath.”

Helpful Report

Posted 7 years ago

“good products at reasonable prices, good offers on paint”

Helpful Report

Posted 7 years ago

“I Bought my kitchen from Wickes and the installer Mo provided an excellent service. He was very reliable and efficient. He is a great asset for Wickes Fawzia Faqiri”

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Posted 7 years ago

“Excellent work top and great value for money sales team second to non went the extra mile and more”

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Posted 7 years ago

“new improved store on radford rd coventry has a very good layout now, good range of materials always stocked up on a regular basis, staff are friendly quick and helpful, as a professional tradesman they should introduce a 20% discount when spending a certain amount, other than that it is good and decent opening times”

Helpful Report

Posted 7 years ago

“We purchased a new kitchen and utility room from Wickes approx. 6-7 years ago. Around 3 years ago the gloss laminate began to detach from the cabinet door. I contacted customer services that asked me to send in photographs which I did. They then blamed the issue on moisture and that it was a batch fault. Eventually, they replaced two of the affected door. A year or two later, the same thing occurred on other doors and yet again I had to jump through the same hoops only for Wickes to argue that black is white. Eventually, they sent replacements. Skip now to 2017 and my pan drawers are starting to de-laminate and although I have provided the exact same information and they should be able to see previous correspondence, they are now refusing to replace the faulty items. The customer service contact that I had to deal with was ambivalent. The person that I spoke with on the telephone insisted that ‘he go with his colleagues judgement', talked over me, refused to put me through to a supervisor and was reluctant to give me a name and address so I could write to complain!! If my experience is anything to go by – you will have to replace your kitchen every 6-7 years!!!. Utterly disgusted with Wickes – never again!”

Helpful Report

Posted 7 years ago

“I bought a product from them, it was broken. Their customer service was absurdly bad.”

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Posted 7 years ago

“Great shopping here. reasonable prices but could be a little keener. Good stock , local and good service.”

Helpful Report

Posted 7 years ago

“Wickes delivered the item on time with a range of delivery options. Excellent service.”

Helpful Report

Posted 7 years ago

“Delivery arrived during the 5 hour time slot!,apparently due to the fact that Wickes do not do their own deliveries.One kitchen unit was not present even though no delivery note was given to check of goods,whilst another unit was dropped and broken.Delivery driver was clueless as to who to contact and eventually gave me a customer enquires number.Ten minutes waiting in a queue to be told it was delivered from a local store.Rang local store who hadn't been informed of it,but told through no fault of my own I would have to spend another 5 hours awaiting further delivery.Also website given of how to track said items is none existent.Advice either pick it up yourself or encourage Wickes to invest some money and operate a decent delivery service”

Helpful Report

Posted 7 years ago

Wickes is rated 1.5 based on 1,736 reviews