Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,726 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Click and collect service worked a treat. Staff omitted to give me a receipt, - is why I give 4 out of 5, otherwise everything ok.”

Helpful Report

Posted 7 years ago

“They had what i needed cheaper than other shops”

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Posted 7 years ago

“good products at reasonable prices, good offers on paint”

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Posted 7 years ago

“new improved store on radford rd coventry has a very good layout now, good range of materials always stocked up on a regular basis, staff are friendly quick and helpful, as a professional tradesman they should introduce a 20% discount when spending a certain amount, other than that it is good and decent opening times”

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Posted 7 years ago

“Great shopping here. reasonable prices but could be a little keener. Good stock , local and good service.”

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Posted 7 years ago

“Really good range of products and excellent prices. Always have what i need.”

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Posted 7 years ago

“Ordered items with next day delivery. Was called immediately by store to apologise that next day no longer available. I had choice of other day or full refund. Happy as many other companies would not respond but still not deliver and put customer in difficult position.”

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Posted 7 years ago

“Excellent customer service and quick delivery. Had an issue with the website order form but this was quickly resolved with a quick call.”

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Posted 7 years ago

“Had the materials i needed on click and collect ready and waiting for me within the hour. Received text message confirming C&C was ready. Helpful lady on check out arranged bring materials to desk. In and out of store in few scant minutes getting back on with the job in the shortest amount of time possible.”

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Posted 7 years ago

“Good product reasonably priced”

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Posted 7 years ago

“Odered online and my order was ready to collect within an hour, they even helped carry the stuff to the car”

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Posted 7 years ago

“If you are buying a kitchen from wicks look at the small print this they suppose to give a guarantee on them but you only get guarantee one year on mechanism so ask the question why the kitchen is the kitchen, I have been happy with wicks for the guarantee on the units but not anything else the staff at derby are very good but wicks let them down”

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Posted 1 year ago

“Disappointed really”

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Posted 2 years ago

“Well started great chose kitchen and agreed price all good, however very disappointed in fitting service as once they had surveyed and agreed price kept adding extra's on eg £75 to drill one hole for extract vent ( unbelievable but what can you do). After completion was happy overall but then one drawer developed a fault, now the pain begins despite calling customer services for a period of 6 months approx 15 calls and being assured it would be rectified and either the lnstaller or customer service would contact me not on one occasion did this happen, every time I asked to speak to a installation manager I was fobbed off with there all in a meeting, and bearing in mind we went to Wickes and paid £12,000 because of the customer service and back up offered, we're totally disappointed and fed up. It's now come to the point where because of the stress caused and hours on the phone we've given up and resigned to the fact we're going to have to live with it. Another disappointing fact you cannot contact customer services or complaints by email, I hope this helps others and advise that you clearly clarify what's included in fitting and what backup you've got should things go wrong. I would certainly not be recommending Wickes again.”

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Posted 2 years ago

“I bought some decking boards some time ago. Firstly they are narrower than traditional decking boards. Secondly they are like match wood. Almost every screw I put in splits the wood if within 25cms of the end. Not a good experience. Now I have to make the best of it.”

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Posted 3 years ago

“Our bathroom installer is one of the best and deserves 5 stars. The delivery was all smooth sailing, so no complaints there. However I am not happy with the bathroom planning. I voiced my concerns prior to the work being carried out but was fobbed off. The planning in one word 'impractical'. The shower bath end is too narrow making it impossible for an average-sized adult to use with ease. So showers only for us. What a waste of money and a bath. The placement of the bath makes it difficult to get in and out of. Had the bath been put in the same place as the existing one there would be no issue with exception of its narrowness. We have lost vital space that was needed for storage. I suppose we will get used to the layout but we will have to replace the bath in the near future. All because our concerns were ignored. The workmanship of the installer is excellent, the quality of the products (except suite) is excellent. A huge expense to not be happy with the end result. Gutted, to say the least. Wickes, if you can not listen to your customer's concerns, you do not deserve the custom.”

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Posted 3 years ago

“Poor delivery problems. Don't use this company.”

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Posted 3 years ago

“Have used Wickes a few times recently using both, Click & collect & delivery service, both worked really well but can't say the same about the staff in store! The lady that seved me was rude, abrupt & really couldn't be bothered, she used no manners what so ever, even sighed and shook her head at me at one point!”

Helpful Report

Posted 4 years ago

“Don’t use Wickes. Waited in all day for pickup that didn’t materialise despite talking to 6 different customer reps who had assured me it would be (9 hour slot).Supplier would not accept liability for damaged radiator despite sending a replacement for undamaged part ( I’d sent photo)”

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Posted 4 years ago

“Just been to look at kitchens. It says 50% off, but no prices for the kitchen set ups. Why not? How do you know you are getting a good deal! Don't want to make an appointment, I can work it out myself.”

Helpful Report

Posted 4 years ago

Wickes is rated 1.5 based on 1,726 reviews