Wickes Reviews

1.5 Rating 1,658 Reviews
11 %
of reviewers recommend Wickes
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About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

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Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Anonymous
Anonymous  // 01/01/2019
Ordered paint 3 x 10lt Firstly delivered short. The delivered and damaged. Then opened up 1 if the other boxes which was used to deliver paint and that one broken. Ask me to photograph which would have just shown a blue bag inside. However I did nit open these two up until after the 30 days but never the less still delivered busted. Nothing they would do. I will avoid wickes now at all costs The adviser dud say maybe the shouldn't deliver paint. So maybe this happens regularly. Although paint cheaper at wickes with the broken pot it makes it more expensive. Just another lost customer not that they care.
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Posted 2 years ago
Design process worked well and the delivery happen on the second promised date. The delivery consisted of a million flat pack boxes and try as I might I could not work out if we had everything as boxes seem to have different codings to order? So when my out fitter arrived it took him a day to establish we were missing 3 of the 4 full height units. telephoned for these to be sent and arrange delivery arrived today but it was 2 wall units and 2 boxes of shelves for the full height units we don't have. 3 calls today, twice cut off and finally found someone who thinks that can solve the problem in 2 days time. meaning the kitchen fitter did 3 days workers and can do no more. Each time I call I speak to a different person and 2 out of 3 today told me the full height units come in small boxes, something my fitter says is nonsense and as we got one full hight unit I know the flat pack box was a tall one. Not a great story so far>>>> To be continued
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Posted 3 years ago
had a new shower room fitted march 2020 rob was brilliant unfortunately he had to return as floor tile became loose, he did so & fixed the tile, now the tile is loose again, the grout is all cracked because of movement, i have contacted wickes on numerous occassions all i keep getting is rob will ring you, he has contacted me once to say he will be up, but never arrives now i have had enough & i have to pay someone else to relay the whole floor, i spent a lot of money with wickes i also bought a new kitchen, i am soory but i think the after service is attrotious & i will never purchase nor recomend them again l
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Posted 3 years ago
Considered using for kitchen refurb - did not go through. With it. Very disappointed with customer service, home visit and quote. Found it to be an unprofessional and unhelpful experience
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Posted 3 years ago
Have shopped in Wickes for many years but they've taken their eye off the ball. Experience in shop today where an item was marked one price and they tried to charge more. Then he couldn't leave till to check. All very last century. Will be shopping at Screwfix in future whenever possible.
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Posted 3 years ago
I would like to know if anybody else has had problems with reliability of Wicks external light fittings. Fitted Floodlight with PIR 17 months ago but the LED light is no longer working. I have fitted several different types of PIR lights and found you would be lucky to get 2 years or more. I will no longer fit any more light fittings from Wicks.
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Posted 3 years ago
We ordered 2 bathroom fits Jan 20. Delivery ready for fitting was end Jul 20, fitting from mid Aug 20. First issue the items delivered were not stored properly by the delivery men. A worktop warped and therefore was less than perfect when fitted. The next issue was that an additional charge was made by Wickes for fitting porcelain tiles. A duplicate charge was picked up on the fitters invoice which had to be challenged. Its now Nov 20 and one bathroom is still not completed awaiting missing cabinet shelves. In the other bathroom the fitted toilet overflows when filling.
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Posted 3 years ago
I wanted a new fitted kitchen with some extra design features. The design consultant (Wickes Barking) visited to measure etc but it was all done very quickly. I had the feeling that once he knew I didn’t want the more expensive bespoke kitchen then they lost interest. There was no discussion about the different options eg worktops, flooring etc. He kept talking over the top of me basically saying ‘this is what you’ve got’. Instead of two deliveries it took five. We had to send stuff back twice because it arrived broken - not just damaged but eg a cupboard door fully snapped in two. Things were mismeasured or weren’t in stock when needed so we had to make modifications to the design when I went to pick stuff up from the store with my builder. Because the designer hadn’t spent time getting to know the kitchen, my builder also had to make further modifications on the job to avoid pipes/taps etc. The worktops I bought are good but needed joiners and because the space wasn’t measured accurately I had to have metal joins in the middle of my main worktop. Mistakes in measurement also meant I ended up with 7 pallets of flooring I didn’t need which needed to be collected and returned. The first attempt at pick up was by the rudest driver ever who, because I hadn’t left the pallets on the curb side, rang my door bell to tell me he wasn’t coming up to help and then drove off (no one had told me to leave it on the curb side and as I was on my own I couldn’t get the heavy pallets down two flights of stairs). It took two more goes before someone came to pick up. Customer service operators were always polite but said they couldn’t help because I’d bought in store and only the store could help. At the end of the day, the kitchen is fine (apart from the metal join in my worktop) but I wouldn’t use Wickes again.
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Posted 3 years ago
I wanted to buy some bark clippings, Wickes seemed to have a reasonable product and, according to their website, my closest Wickes branch had 14 bags in stock. But in fact, they had none. The assistant there asked if I'd checked their branch on line and I said yes, and they showed stock. He checked while I was there and agreed that their site showed stock, but said they'd been out of stock for a while. When I said what is the point of showing stock if they don't actually he have any, he said: "No point". He said that the nearest store with stock was Minworth - 40 miles away. So when I got home I phoned customer services. The guy there apologised and said he'd speak to their IT dept. I pointed out that there were around 20 stores showing stock closer than Minworth but did they actually have stock? How would I know? He eventually agreed to contact the two closest stores and get them to call with with what their physical stock was. Having heard nothing for 24 hours, I called customer services again. This time, their representative said he would call the next closest store and check on the stock; he couldn't get through so told me that he had emailed them for a response - he promised that he would then call me with the relevant stock info. I heard nothing, so decided to risk another trip, and did actually get the bags I wanted. Moral of the story: don't believe Wickes's online store stock figures and don't expect their customer service teams to act on what they promise.
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Posted 3 years ago
We love Wickes. We decided to buy a new kitchen and invited the store to send a representative to measure up. Great we were very happy with the design. We went back to the store and said we wanted a supply only price and a price for fitting too. What we did not realise that the offer was only on for the fitting which we did not require and that our fairly basic kitchen would cost £6900 or 9k fitted. What a shame Wickes if only that had been as honest as we wanted we would have bought the kitchen when the next offer was on with 50% off units. An opportunity lost and a sale to Homebase that offered a very similar kitchen for £3500 with extras included. We did not get a breakdown of prices until we asked for it and the gas fitting plastering tiling electric charges were ridiculous as no requirement to change the electrics or gas but were still included. Not sure why Wickes have moved to this all in fitment scheme as it is not what some of us want and sales are lost as the units are double the price.
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Posted 3 years ago
as with several other customers I have found the website useless. I can only guess that there is no one looking after it which due to the epidemic can be explained. I have tried to order several items for delivery and on the purchasing page they say that it is in stock only to be told on the delivery page it is not in stock. I think that the website has been thought through and it would be better if the deliveries option is cancelled as Wickes reviews seem to be getting a battering. It is unfortunate as I have had a good service from Wickes over several years.
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Posted 3 years ago
Spent over £10k on a new kitchen. Quality of product was good. After sales care (i.e. customer service) was appalling. Took weeks to finally get all of the relevant items needed to finish the kitchen. There was no after sales service at the Knaphill branch of Wickes (can't speak for other branches). They genuinely don't care once the original sale has been made.
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Posted 3 years ago
The cistern which they installed has started overflowing so called a plumber to repair it. He was unable to do so because they had put a work top over it so its impossible to access the inside of the cistern without removing the work top. The plumber was amazed that the bathroom was designed in such a way that there isn’t access because cisterns almost invariably develop faults at some time or other. l now have quotes for several hundred pounds to rectify the design fault for which should have only been a fifty pound job. ln addition to the inconvenience of the dismantling of the bathroom. The designer,whoever it was should go back to the drawing board, and learn to consider this type of fault. Beware of using Wickes . I certainly won’t use them again. I am fortunate that I have discovered their standard now because l was considering using them to do our kitchen.
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Posted 3 years ago
I had a bathroom fitted through Wickes. I mistakenly assumed that this would help me avoid the hassle of dealing with independent tradesmen - I was mistaken. The Wickes bathroom hardware, and planning process, was fine. Actually getting the install completed was hard work. Despite a 40 minute survey, the fitters missed several key features of my house that had a significant impact on the end design. Additional works agreed with the fitters (install of lighting, removal of old brickwork) were not completed - I kept prompting on these but in the end, they just said "we forgot, you'll have to sort it out yourself". The bathroom fitters had agreed a fresh plaster finish on my walls, but in the end, they cut corners and just used polyfiller instead. I ended up having to sand all the walls flat myself, and I'm left with a poor finish which they weren't interested in resolving. The fitters removed half my existing skirting boards, but didn't fit any replacements, so I've had to sort this out myself. Despite burying all the new pipework in the walls, the pipework for my towel rail is a real mess, again the fitters didn't seem to take any pride in this work. My shower screen has been fitted backwards (so the hydrophobic coating is facing outwards, not into the shower). They've even left the sticker attached to show this! Trying to get the fitters back to resolve these issues has been a major mission - they went off onto other jobs leaving me to finish it myself. I would have no problem buying bathroom hardware from Wickes in the future, but would not rely on them for arranging fitters. Find a local recommended firm instead.
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Posted 3 years ago
Orderd some bits online to build a little green house in the garden some wood screws some fenc staples and some pvc green fence. Orderd for next day delivery. The next day and only the timber turns up thought that was a bit weird and whats that smell of cannabis from the driver he might of eaten it because of the munchiws that would explain it but I received a text and email to say it would all be with me that day so I ring in to be told that because the screws I orderd were not in stock in there ware house they could not send out the rest unless I had a refund for the screws. That was a bit strange as if I whent to any of their shops they have them in stock any way refunded the screws and delivery charge and was told the rest would be with me the day after. I get a text in the morning saying it will be with me by 12 no delivery ring in to be told by 1pm still no delivery ring back in and they say there is no update. Delivery turns up at 2.30pm but I'm missing the fencing ring back up to be told there is a glitch or something and the drivers did not hand it to each other computer says no comes to mind. So I aske for a refund and he says OK will take 3 to 5 working days. But I never received an email so I rung back to be told the refund will take up to 14 days absulousty disgusting service so I am 2 days out of work waiting. For delivery's that never turned up and miss informed and lied to Trustpilot Choose country United Kingdom About About Jobs Contact Blog Press Community Trust in reviews Support Center Log in Sign up Chrome App Businesses Trustpilot Business Products Plans & Pricing Business Login Follow us on Privacy Policy Terms & Conditions User Guidelines System status © 2020 Trustpilot A/S. All rights reserved. Cookies help us optimize your experience. They are also used for stats, social media, quality assurance and together with our partners, for marketing. By continuing, you accept this. Learn more OK, got it.
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Posted 4 years ago
Made a trip especially to pick up a lock cylinder, area had been cordoned off as a guy was putting doors out. He could easily have passed the item I needed over, but it was much easier to say, come back tomorrow. Wasted 45 minutes trip for what would have taken him all of 2 minutes to pass the item over. Shame as usually find Wickes staff helpful, maybe a weekend employee. Crawley branch maybe you need to review customer service.
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Posted 4 years ago
Bought a small shed for a client as a care worker. It came with a damaged side panel, it then took another week for that to be replaced, then that side panel was damaged, it then took another week to replace. We had paid for assemble service, this was delayed obviously but the communication between wickes customer services and Servico is none exsistant. I informed wickes at least 4 /5 times to only ring the main line number given for directions for drivers or on assembly and not my mobile in my error have them as I don't live at the property being a care worker. This was reassured each time I spoke to someone and then ignored as I received nothing but phone calls or texts to my mobile. The assembly company Servico came one day and wickes were telling me another day. Just no communication and poor customer service, no way should purchasing a shed to getting it put up take a month. Very disappointed in the service of wickes and quality of item. Would not recommended for assembly service and be wary of quality.
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Posted 4 years ago
Zero customer service once kitchen had been paid for and delivered. Items were delivered which were not required but Wickes refuse to accept the return or refund. 1 door took 5 weeks to arrive and when it did was damaged! Wickes "customer service" department just pass everything back to store who just ignored us. Got so fed up that this weekend I will just dump the overs on the kitchen designers desk and let him sort it out!
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Posted 4 years ago
The kitchen design process seemed good and the quality of the product was good. However, the after sales service of wickes was appalling, I have also been left out of pocket following my designer's over specification of materials, and have been informed nothing can be returned and no refunds given - I asked for a designer to come in order to make the best use of the space with the least waste of both space and materials - I am not the expert it was not my mistake that I have ended up with more materials than necessary. Apparently it is in the paperwork that there are no refunds and the sales/designer would have told me this - well I can assure you he did not tell me this and in the paperwork I can find that bespoke and special orders cannot be refunded but it isn't bespoke and its a standard order seeing as the kitchens are not in stock to collect - so what is a customer expected to do? Also Wickes website gives information on how to return and get refunds on goods but when you phone they say no, phone the branch and they will decide and then they say no refunds. I am a panel short which the designer missed but am loath to spend more money when I have hundreds of pounds sat in my house still in packaging that I have no idea what I am supposed to do with. Been through to see the sales/designer today as apparently he is the person who i have to speak to. Apparently it will be his decision to refund me or not for his error with a tape measure ...... on his lunch when i got there and had disappeared off the face of the earth when I returned. Allegedly, because I have also complained on another review (trustpilot) a generic reply says my complaint has been passed on to the relevant people to investigate my complaint I'm not holding my breath but I will be going back to the store because I am not getting stuck with the cost of their designer's mistake. If you use Wickes designer please get another company to come and measure and compare the 2 to see how many extras have been added and check the refund policy.
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Posted 4 years ago
I can only say NEVER pay up front for your kitchen. We paid in full 12 January with the promise of a kitchen by end of March. 2 April kitchen delivered. 8th April Wickes fitter arrived to fit only to discover there was no sink unit nor worktops!! After numerous phone calls these were delivered following week. But still on 5May we are still in Limbo with some units fitted, wires hanging out of walls etc. We were promised this week would be fitting week one month from original date but no, no one has arranged for fitter to return!! I do honestly think if we had taken out buy now pay later option we would not be in this position!! Take heed.
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Posted 4 years ago
Wickes is rated 1.5 based on 1,658 reviews