The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“I cannot rate The Wool Room highly enough...For the last six months I have experienced really terrible night sweats, waking up every night, drenched! Its been a nightmare, so uncomfortable and most of all affected my sleep pattern terribly. I finally decided to take the plunge and purchase some items from the wool room after reading the reviews. I cannot believe I did not do this sooner, its worked like a miracle. I purchased a duvet, pillows, mattress topper and Egyptian cotton sheets and over the last two weeks I have not had one bead of sweat appear on my body, and it is so light and comfortable. Thank you so much ....... ABSOLUTELY worth every penny of my hard earned money! Lisa”

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Posted 9 years ago

“Have used the Wool Room a few times now. Their sales personnel are excellent and very knowledgeable the product superior and I don't have to worry about animals being mistreated Order arrives very quickly. If I could give 10 stars I would From a very happy oap”

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Posted 9 years ago

“I have never dealt with such an efficient company as the Wool Room. The scarves ordered are superb, the speed of dispatch and excellent delivery people you use are brilliant, not to mention the efficiency of your staff at customer services . Happy Christmas to you all!”

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Posted 9 years ago

“I would heartily recommend this company. The service and delivery are second to none and I have found the de luxe duvet utter bliss. After only 2 nights' usage I can truthfully say they were the best two nights in many a long year. May this continue - I hope so! Perhaps I will follow up with a topper.”

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Posted 9 years ago

“I LOVE the Wool Room and it's products! I now have two duvets, the wool mattress topper, wool mattress protector, and I have just purchased two deluxe pillows - and I'm having the best nights sleep I've had for years - cosy & snug, perfect temperature, properly supported with head, neck and back in alignment. The quality is superb, the packaging minimal and ethical (I love the bags everything comes in) and each purchase has arrived within 48 hours of ordering, with an email giving a 1-hour notice of arrival. Fantastic. I can't recommend this Company highly enough.”

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Posted 9 years ago

“I bought a lightweight bed set, very comfortable but not as described. It does not regulate body temperature as claimed in literature.”

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Posted 9 years ago

Hi Linda, Thank you for the feedback. I am sorry that you are not feeling the maximum benefit of the lightweight bedding set as so many of our customers have reported. If you feel it is worth discussing alternative options please do not hesitate to give us a call. kind regards Chris

Posted 9 years ago

“I bought a lightweight bed set, very comfortable but not as described. It does not regulate body temperature as claimed in literature.”

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Posted 9 years ago

“Very easy order process and goods arrived well packaged and at the time promised. I had already seen the footstools so knew what to expect and I wasn't disappointed. Both the Aberdeen Angus and Highland Cow are very well made and have plenty of shaggy wool covering. I had to ring the office after I placed the order as I'd made a typo on the delivery address, the lady who answered was extremely pleasant and helpful and corrected the mistake as soon as the online order reached her. I'd definitely use the Wool Room again.”

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Posted 9 years ago

“I was a bit worried about ordering wool as a duvet cover and pillow filling but so glad I did. Wish I had discovered them earlier. The products are amazing and the wool is strangely warm but breathable so you don't get too hot. Have recommended to everyone. Delivery was fast and the items came in lovely storage bags.”

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Posted 9 years ago

“Great Product & great service. I really love the product I bought which is a 1.5 tog light wool filled duvet. My parents need a really light blanket so I bought this for them and they loved it. I also had to rearrange my delivery at the last minute and called in to Wool Room as I couldn't figure out how to change it myself. They rearranged for me with no complaints- and I was able to get it delivered to a local shop so that I could pick it up after work.”

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Posted 9 years ago

“Very warm and attractive blanket”

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Posted 9 years ago

“Purchased a double de-luxe matress topper this week and after only two nights am completely impressed with the experience! My wife complained that our existing memory foam topper always made her too hot but now, with the wool matress topper on top we are both very comfortable.”

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Posted 9 years ago

“I bought the king size pillow with the extra bag of wool. I have not found it helps me to sleep. My old pillow which is duck feathers and the feathers keep moving up to the top of the pillow and I was sleeping on nothing. I must admit this pillow does not, the only thing I definatley needed the extra bag of wool and probably I will need another bag in the future. this pillow is okay for the people who needs only one pillow to sleep on, I don't know how it would work if you required two pillows”

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Posted 9 years ago

“I bought the wool fleece topper. It is so soft and warm. I'm a very happy with the speed of the delivery and the quality of the product and highly recommend the Wool Room.”

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Posted 9 years ago

“I am writing to give feedback regarding the high standard of service i received from your staff at the Edinburgh Wool Room. I had visited the shop prior to my purchases and decided to seriously consider buying a new mattress. Ann Marie and her staff were very helpful , they gave me all of the information i needed and i decided to buy one of the King size wool mattresses. I bought a mattress and two wool pillows as well as some blankets. The goods arrived as promised and my old mattress was taken away as requested. The mattress is so comfortable , my husband returned home from hospital and says he has never slept so well. Thank you Wool Room, if we happen to be near your factory we may call in to see what other products you have.”

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Posted 9 years ago

“Excellent product and exceptional service given by Gemma in Peak Village. A delivery problem (not the Wool Room's fault) was very efficiently resolved and our new bedding was delivered the next day. We're delighted with our luxury warm duvet, mattress protector and pillows. It's hard to explain how the duvet is different to a feather duvet but it really is. Snug and cosy is the best we can come up with. We highly recommend this company and this product and if you have the chance to call in to see Gemma, you will get fabulous service too.”

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Posted 9 years ago

“Lovely product worth the effort and expense in purchasing my husband says he has never slept so well”

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Posted 9 years ago

“Would I use the Wool Room again? Definitely. The order arrived quickly but had the wrong sized items: not good. A phone call to the company saw the matter resolved very quickly and the right items arrived the next day. The attitude shown by Belle at the Wool Room created a very positive impression of the company. Things do go wrong - how it is then handled is a good measure of the company itself. Steve”

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Posted 9 years ago

“We are delighted with the quick service and the quality of the duvet . It is a vast improvement on our old feather duvet and we cannot think why we did not buy a wool duvet earlier - we are sleeping so much better!”

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Posted 9 years ago

“Rang customer services to place my latest order from 'The Wool Room' and after a very pleasant relaxed conversation my order was sorted out. Quick delivery, and as expected the wool pillows are top quality and so comfortable. We now have the whole bedding package from sheepskin under blanket to duvet and pillows. A good nights sleep is so important to our health and we certainly get one since investing in our natural wool bedding.Thanks again to 'Wool Room' for first class service!!”

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Posted 9 years ago

The Wool Room is rated 4.8 based on 5,164 reviews