World of Camping Reviews

Name: World of Camping
Rating: 4.75

4.8 Rating 9,540 Reviews

95 %

of reviewers recommend World of Camping

4.8

Based on 9,540 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01209 203220

Email:

info@worldofcamping.co.uk

Location:

Treleigh Industrial Estate, Redruth, Cornwall

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World of Camping 5 star review on 23rd April 2024

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm not sure if I'm being asked to review the product purchased which was poor and damaged and was returned, or the service of World of Camping which was initially good but I'm still not sure if I have yet been refunded.”

Helpful Report

Posted 7 years ago

Thank you for your review. The customer service team have confirmed to you that your refund was issued back in September and sorry if that has not been made clear to you previously.

Posted 7 years ago

“Paid for items very excited ,had a refund 2 days later with no communication ,item was removed from website we are now left disapointed ????”

Helpful Report

Posted 7 years ago

Thank you for your review. We have checked your order and can see an email was sent to you at 9.42am on 9th September explaining we could not facilitate the order due to the supplier no longer being able to supply the product. We therefore cancelled your order with an immdiate refund and removed the item from the webiste. We do apologise that you do not seemed to have received the email, but wanted to refund you as soon as we knew.

Posted 7 years ago

“NOT COMPLETELY HAPPY TO SAY THE LEAST. ITEMS WERE ORDERED ON-LINE FOR NEXT DAY DELIVERY (Friday). ONE ITEM TURNED OUT TO BE OUT OF STOCK SO THE WHOLE ORDER WAS PUT ON HOLD?. I DID NOT PICK UP THE PHONE MESSAGE TILL AFTER CLOSING HOURS SO COULD NOT CHOOSE AN ALTERNATIVE AND STILL HAVE THE ORDER ARRIVE FOR THAT WEEKEND. THE ORDER EVENTUALLY ARRIVED ON THE MONDAY AND THE ITEM I MOST WANTED ON THE FRIDAY WAS MISSING AND NOT DELIVERED AND ALSO INSTEAD OF 2X 4 HEAVY DUTY TENT PEGS I JUST GOT TWO! THE MISSING ITEMS ARRIVED WEDNESDAY. THE DELIVERY COMPANY ARE GOOD AND GIVE ADVANCE NOTICE OF A 1 Hr DELIVERY SLOT AND TEXT/EMAIL WHEN THEY ARE ON THE WAY.”

Helpful Report

Posted 7 years ago

Thank you for your review. After looking into you order, we would like to offer an apology with our service on the occassion. We did call, to make fast contact with you as your order was a next day delivery and left the voicemail, however we should of attempted to contact you again and will improve this for all our customers on a next day delivery with any issues. We have also spoken with the warehouse department about the peg quantity discrespancy and made sure this just not happen again.

Posted 7 years ago

“I ordered a sleeping bag which has two faults- I sent details to World of camping along with a picture when I noticed the first fault. I was informed that they would need to contact Outwell to gain advice from them as they don't have another sleeping bag to send me and also asked for further photographs. I sent these and stated that, as I had informed the company of the fault as soon as I had opened the order, I was within my rights to request a refund and for them to recall the sleeping bag. I have heard nothing more from them today but I noticed a further fault and sent a photograph of this to the company. It remains to be seen whether they actually respond by refunding my money and recalling the item swiftly. Shocking service”

Helpful Report

Posted 7 years ago

“It hasn't arrived yet!”

Helpful Report

Posted 7 years ago

“I am sure World of Camping are very good at what they do, however UK-Mail, who delivered the goods to me in person at my place of work, literally just dropped (from a height) two of the cartons received.... right under my nose. Unfortunately the flat fold-down table is damaged at one of the corners, but it is still usable. Also only one of the two LED camping lights doesn't work at all. I won't be risking placing another order from World-Of-Camping. I also run a business, and stopped using UK Mail several years ago as our parcel courier service, purely due to the amount of stock being damaged whilst in their hands.”

Helpful Report

Posted 7 years ago

“ordered 4 items extension lead which i have not tested yet. A campaq party 400 which looks good and looking forward to trying it out. A table and chairs which came damaged the underneath of the table had a crack down the center panel and finally a cool box which arrived with a crack down the side of the lid and the rest of the lid was in poor condition. the packaging that the table and cool box came in was poor there was no bubble wrap or any protection around the cool box and the same with the table. i spoke to customer services and they had no hesitation to swap the 2 damaged items. as we are going away on the 29th july she said we would receive the replacements on the 25th july but i have not received any confirmation by phone or email yet so will have to wait and see. Would i use them again well to be honest its not a good start with my first order so would have to see what happens next.”

Helpful Report

Posted 7 years ago

“Not received due to stock error I was told that new stock would be in earlier this week but I have not received any further information about my order”

Helpful Report

Posted 7 years ago

Thank you for your review. Customer services looked into this today and an error has happened by us regarding your order and for this we apologise. You order was still on hold...for no reason. This has been released for delivery to you Thursday, but you should receive a call form our customer service department to offer a personal apology.

Posted 7 years ago

“World of Camping appear to use an over sensitive credit check - I think I heard "Third Man" mentioned. We had a previous payment failure on our card due to a website crashing while the payment went through and as a result I was told that we were a "high risk" Two solid jobs, 20 years in the same house, max Experian score so not something I am used to hearing. I supplied additional ID and received my item a day late. Would not use this company again.”

Helpful Report

Posted 7 years ago

Thank you for your review. We are sorry you feel disappointed in our sensitive credit checks, but there are a lot of people trying to fraudulently place orders and needed to be sure the order was genuine. We are sorry this procedure, to protect peoples money, causes you to feel that you would not use us again. We do our best to protect all people in this way.

Posted 7 years ago

“Not yet received items !!! Tried to ring Saturday and you are closed !!”

Helpful Report

Posted 7 years ago

Thank you for your review. I believe our customer services have been in contact and are sending another order out as the original parcel seems to be lost. We are sorry for the inconvenience that this may have caused.

Posted 7 years ago

“I bought 11 of the same product and one was faulty. I've tried to engage with With World of Camping but to no avail. So that makes it only 2 stars. On a positive front buying, price and delivery time we're all very good. Lack of follow up still means 2 stars though.”

Helpful Report

Posted 7 years ago

We are sorry you feel we have not engaged with you about your order, We can see from your order an email was sent to you on 11th July to apologise about the faulty set and that an immediate refund was done for you. You should be able to see this refund on your account.

Posted 7 years ago

“The product was good but the delivery did not arrive on the specified date despite paying extra for next day delivery”

Helpful Report

Posted 7 years ago

“Purchased an item thats on pre order and even tho the money has been taken, i not been told when it'll arrive.”

Helpful Report

Posted 7 years ago

“3 of the poles are badly misshaped and 1 as the steel tip missing”

Helpful Report

Posted 7 years ago

Thank you for your review. We are sorry your product has arrived damaged. If you contact our customer service team we can sort out a refund or replacement.

Posted 7 years ago

“The coolbox we ordered arrived within days........(great) upon opening the coolbox had a crack in it and was totally unusable. Rang up straight away to explain, world of camping said another would be dispatched and will arrive Friday (we rang Wednesday) and they'd take the broken one away at the same time.........(fabulous) Waited in on Friday, tried tracking parcel online (very unhelpful), rang up to see if they could give an estimated delivery only to be told it's on a van...... It's now Sunday and I'm still none the wiser as to where my coolbox is. I've had no contact from anyone, checked online and all it states is delayed........no explaination or when it's delayed until!!!!!!!!”

Helpful Report

Posted 7 years ago

We are sorry you have received this problem with your re-delivery of your cool box. Customer services have tried to contact you this morning as the product is now showing as delivered. We will contact you again and apologise for the frustrating weekend you have had.

Posted 7 years ago

“the utility tent didnt stay up as it was very flimsy and a”

Helpful Report

Posted 7 years ago

“Hi Received our hammock the other day and used it twice and a little disappointed with the quality ,every time we lie on it the frame bends to one side , unfortunately we have discarded the box .”

Helpful Report

Posted 7 years ago

We are sorry to read that you feel you are not happy with the product. Please call 01209 20 32 20 and speak with our customer service team to see how we can resolve this for you.

Posted 7 years ago

“Ordered online on Sunday. Emailed Monday as noticed the address for delivery had missed out the school name where I work. Paid for next day delivery. No delivery Monday. No delivery Tuesday. No delivery Wednesday. Still waiting today. These items are needed by tomorrow as we are going away. Error was initially that you omitted to change the address details, even though I'd had email confirmation that you had done it. Error now is with Mail UK - I've had the difference in delivery refunded, but I am now desperate for an answer on delivery, and want to know exactly what the reason is for the delay. My email address is anndale@btinternet.com”

Helpful Report

Posted 7 years ago

We are aware of your delivery problem here, in the customer service team and sorry there has been this unacceptable delay, which is not helpful leading up to your holiday. We have authorised another set to be sent on a before 12 service as we are struggling to get this resolved with UK Mail in the interim. We do offer you our apologies for this happening, we changed the details of the delivery address as confirmed in the email you received, but this did not translate onto the order which is being looked into. We do hope that you can see we have tried to help in every way in resolving this for you.

Posted 7 years ago

“Item delivered late, have contacted world of camping but no comunication back from them as way of an apology. I had to book a day off work but goods never turned up.”

Helpful Report

Posted 7 years ago

You are correct, your item was delivered late and we do apologise for this. We did make an apology when we investigated the issue after you raised it with us via an email from customer services. We do understand how valuable time is to customers, unfortunately even though this was dispatched on time, we were let down by our couriers. We monitor the effectiveness of our courier service regularly and their services are usually very good so we are sorry this has happened to you on this occasion.

Posted 7 years ago

“Products were poor really poor”

Helpful Report

Posted 7 years ago

We are sorry to read your review of the products you purchased. We would be more than happy to collect and refund your purchase and discuss which item you were particularly unhappy with the quality. We take quality control seriously as we always want to provide good value for money.

Posted 7 years ago

World of Camping is rated 4.8 based on 9,540 reviews