Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.64

4.6 Rating 3,775 Reviews

92 %

of reviewers recommend Wren Kitchens

Company Reviews

Questions

Metrics

4.6

Based on 3,775 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 1 star review on 24th June 2025

Emine Gilgil

Wren Kitchens 3 star review on 27th May 2025

Phil D

Wren Kitchens 1 star review on 15th May 2025

Joe

266

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were helpful right up until I committed and paid for my kitchen. Thereafter my order has been plagued with continuous problems caused by wren kitchen staff. Firstly they processed my order incorrectly and called me the following day saying that I owed them ten times the total cost of my kitchen. It took several days before I could convince them that their information was wrong. Then they mislead me about my delivery date, then it turns out the surveyor from wrens kitchen that measured my kitchen did it incorrectly and the kitchen units don’t actually fit IN the kitchen. Throughout this experience Wren Kitchen (head office and show room staff alike) have been quick to make excuses, pass the blame and literally evade doing any work. Head office actually said it was my fault that I didn’t double check their surveyors measurements and that I should have read their small print. At no point did they apologise for the many mistakes made, nor have they accepted any responsibility for them and helped me resolve them. It’s always me running behind them. I deeply regret using them, would strongly advise everyone to steer clear and would never buy so much as a door knob from them ever again.”

Helpful Report

Posted 7 years ago

“After making an appointment 3 weeks in advance, I spent 2 hours this Saturday morning with a designer. Was told I was unable to get a printout or an email of what we created unless I paid a 10% non-committal for the kitchen(£1653). Went to my next appointment appt, Haus Store Farnborough, on arrival, I saw on a big screen a possible design of my Kitchen. I was so impress. Was emailed what we did to be able to discuss with my other half. Wren Spend so much advertising themselves as a family business, my experience with this organisation was absolutely poor. They are more interested meeting Sales targets than helping you create a beautiful kitchen for your home. They seem not to understand customer service and more importantly they jump to conclusion on customer’s affordability. Manager’s solution was to ask me back and make me happy with a great deal. Wren Guildford is not a place to go for your kitchen. Regardless I would not being giving my money to Wren. They have absolutely no respect for customers with no personal touch.”

Helpful Report

Posted 7 years ago

“Buyin from a Wren was the worst decision I ever made. It has taken 5 months and still isn’t finished due to damaged parts arriving straight off the lorry, cupboards the wrong colour, and awful installation where they split the worktop and scratched the painted doors. Wrens customer service has been appalling. Buy from anywhere but Wren, don’t be sucked in by the pricing. Buy cheap, receive a cheap product and service.”

Helpful Report

Posted 7 years ago

“3 months to complete installation. Damaged units. Missing items. Designer ordered work surface in wrong colour then tried to blame us and make us pay again. Would not recommend to anyone and tell everyone i know to avoid.”

Helpful Report

Posted 7 years ago

“The worst customer service e ever. Sold me a high gloss kitchen where the paint finish just falls off overnight, I daren't wipe it any more because the paint comes off. Total disregard for consumer rights, now taking them to small claims court”

Helpful Report

Posted 7 years ago

“Every thing, changed my design and customer service is diabolical”

Helpful Report

Posted 7 years ago

“Absolutely appalling experience with Wren. The “premium” infinity plus cupboard doors and drawer fronts all turned up scratched and damaged. The delivery team dropped and smashed the fridge freezer housing unit and fridge freezer. The Wren approved installation team (Adams & Associates) damaged units and laid the kitchen floor tiles wonky. A catalog of issues from start to finish and seemingly endless list of issues still to be resolved, were informed it would take 2 weeks to install, now in month 5. AVOID!!”

Helpful Report

Posted 7 years ago

“Absolutely shocking straight from day one. Plan was wrong and a base unit petruded over our back door meaning if was fitted then won’t be able to open and close. This was even highlighted in red flagging it up but because it had been signed they said have pay £416 more for a smaller unit. Things came damaged faulty, hung wrong way and rubbish quality. The service line are just as bad and do anything other than help. How this company is still operating is beyond me and hope it goes bump!”

Helpful Report

Posted 7 years ago

“Kitchen very poor quality. Have to deal with customer services over the phone, which is frustrating. Took a month of phone calls/emails to get someone to assess my kitchen. All frontals need replaced in a brand new kitchen! I'm going since Feb 2017, not resolved yet. Wren still selling the kitchen range I have despite manufacturing defects. 25 year guarantee, can't even arrive chip free. Safe yourself the stress and avoid Wren.”

Helpful Report

Posted 7 years ago

“This company ate a disgrace. They put me in a situation I never thought I would be using a retail store. They measured my kitchen wrong causing me to be without ankle tchen for 3 months and over xmas. I have had to rider several different parts in between then to try and rectify their unprofessional and incompetency of the whole team. The Aylesford showroom are not qualified to call themselves kitchen designs and the head office have no respect for people who have had their xmas ruined because of WREN. You should be closed down....”

Helpful Report

Posted 7 years ago

“My god, it would be better to ask what went right! The units were dispatched to my courier company, because they don’t deliver to the Isle of Wight. The courier company noticed a lot of damage to the units on the pallet and when delivered to me the boxes looked like they had been dragged over rough ground for half a mile before going on to the pallet. We had a worktop delivered 130cm in stead of 227cm. Fronts were damaged on the drawers as well as back of units which we have hidden. Bolts were missing which draw the worktops together and side panels were damaged. If you have a choice, I would go with a local company where you have some way of dealing face to face with someone if things go wrong. We are now waiting for a few bolts which I hoped would be delivered direct to IOW but company is disputing that YOdel does not deliver to IOW which they do in fact do! Someone seriously needs to speak to warehouse staff as they have no respect for treating units that you have paid for in advance with any thought whatsoever.”

Helpful Report

Posted 7 years ago

“No oven for nearly two months, nearly three months on and kitchen still isn't finished! NEVER USE THIS COMPANY”

Helpful Report

Posted 7 years ago

“A lot, but most importantly the colour of our kitchen is not what we chose. They wouldn't do anything about it.”

Helpful Report

Posted 7 years ago

“Love the units cream gloss but the worktop is terrible marks so easily you can't even look at it and it marks need someone to come out and see it for themselves”

Helpful Report

Posted 7 years ago

“Unbelievably Bad I can honestly say, in 38 years of being on this earth, I have never before had the misfortune of dealing with a company as untrustworthy, incompetent and unprofessional as Wren. We ordered a kitchen in May 2017 from the Swansea store and were promised the world by the salesperson. We paid almost £3000 for Wren to install the kitchen, thinking this would make things easier and get the job done without any hassle. How wrong we were! The original installer came to our house and attempted to get us to cancel the contract with Wren and he would undercut them by £1000. We politely declined his offer and went ahead with the Wren contract. We were called a week before installation by an exceptionally rude member of staff (we have since been told this member of staff has left) who said that the installer had cancelled and they had found a new one. I asked that the new installers come to the house to check that they could carry out the work previously agreed and I was told that this was my problem and I’d need to sort it myself. This wasn’t mentioned when the took my money in the showroom! This was the start of Wren taking over our lives for over four months. Installation began on 03/07/17. It was completed on 07/11/17. What was originally promised to be a 5-10 day job turned into 4 months. Every delivery turned up damaged. And I mean every single delivery. This meant that I’d have to phone Wren and rearrange deliveries which would be sent out in the same way and end up again being damaged. We were lied to constantly on the phone which led to me having to record every call made to Wren to prove what they had previously said. I have recordings of staff telling me that I needed to sort out their mistakes myself, and accusing me of lying to them about what staff had promised me in previous calls (even though these calls were also recorded). They would refuse to transfer me to a manager and would not escalate the situation, even though we were in a constant cycle of receiving damaged goods. After weeks of being in this endless cycle, we eventually managed to speak to a Field Installation Manager. I must add that this was only after emailing the Managing Director of Wren and threatening them with court action if the matter was not resolved soon. This was the only thing we could do to get someone to listen to us. The FIM came to the house (the only pleasant staff we dealt with in the whole experience) and agreed that the standard of the kitchen was below standard and every panel needed replacing. I had said this to people on the phone over the months since installation began, but no one listened. We conservatively calculated that we lost close to £4000 in earnings whilst the kitchen was being installed due to the constant deliveries and workers at the house. We received an offensive £200 cheque as an offer of goodwill from Wren. They even spelled my name wrong on the cheque! Dealing with this company has been one of the worst experiences I have been through. They attempt to tie you up in terms and conditions and lie to cover themselves. The only reason we have not decided to take this matter further is that it has controlled four months of our lives in 2017, and we cannot face dealing with their incompetent and untrustworthy staff any longer. I have no faith in the guarantee offered with the kitchen and dread the day I have to speak to them to resolve any further issues which will arise from my substandard kitchen.”

Helpful Report

Posted 7 years ago

“Our Installation day was 27th October, we still have no functioning kitchen! We were left over Christmas (and still are now) without any water, sink or cooking facility. Once Wren have your order, if things go wrong they are not interested in any problems you have. What has been fitted has been done with very little pride, care or experience in my view. Panels have been badly cut and damaged and we are still waiting on someone who actually half cares to do something to help us. My advice would be to go elsewhere If you want to avoid the stress we have and still are facing....and if you are still tempted, look at all the terrible reviews before you take the plunge!”

Helpful Report

Posted 7 years ago

“I would advise as many people as possible never ever buy a kitchen from Wren Kitchens. After 28 months I am still trying to get my kitchen to a satisfactory finish. Numerous deliveries of replacement goods that were damaged from the beginning, poor fitting, units siliconed to walls and when replaced plaster was taken off wall. Customer services are non existent. Once they have your money they don’t want to know you. They charged me £120 for gas and electric certificates and no gas in Kitchen and had my own electrician but won’t refund the money said I should have checked the order. A price promise was agreed on electrical items, I found the same ones so much cheaper in Retail stores, but they still charged the full price and then added vat which was included In the retail prices found, they will not comment on this or refund the overcharge. They did not supply the kitchen I was shown in Store but a sub standard one and even then these were chipped, damaged scratched etc. They even delivered replacement frontals that had been touched up and were not delivered wrapped so that gave it away along with touches of paint on the back. You can write letter to CEO and he doesn’t even respond just passes it to his resolution team who are absolutely useless. I will keep fighting even if it means taking them to court. I paid for a perfect kitchen and expect a perfect kitchen. SO MY ADVICE TO EVERYONE DO NOT BUY A KITCHEN. FROM WREN UNLESS YOU ARE PREPARED FOR THE FIGHT. Don’t trust the r views on trustpilot as Wren get the bad reviews taken off.”

Helpful Report

Posted 7 years ago

“Over 15 months on from purchasing a full kitchen, appliances and install package from Wren. Two Installation Managers and five opportunities provided to undertake the install and rectification work, one of which included them flooding my kitchen. Countless hours expended in phone and email correspondence, yet despite this I’m still left with a catalogue of problems, including a faulty cooker. Somehow, Wren deems this as a ‘complete and finished kitchen’, which they would consider meets their standard of supply and install. Unfortunately the list of problems with this kitchen seems to be never-ending and problems are worsening as the weeks go on. The quality of the materials and standard of fit is so poor the entire thing is just basically falling to pieces, all this and it still hasn’t been completed yet! I have no functional cooker, even the manufacturer refuses to replace this, as they advise the kitchen spacing Wren have allowed for the cooker doesn’t meet the manufacturers or gas safe regulations. The wooden worktop is faulty and lifting, the doors and units are dropping and will not close properly, the tap is faulty, and the joins and gaps throughout the kitchen would make Pablo Picasso envious. The fridge and microwave have developed faults and the boiler cupboard has been formed with botched offcuts of wood, the handle has even been put on the same side as the hinges and so is of no use. The boiler cupboard door also opens onto you as apparently they were unable to attach this to the wall…not bad for £300ish! Oh, and they also ‘packed out' the side wall plinth of the boiler cupboard with another offcut from one of the many other substandard parts of the install, leaving another unsightly gap and poor finish. I am also owed a number of refunds, which include, but are far from being limited to the Belfast sink. As the only route to resolution from the Install Manager ‘as they must have a faulty batch’ was to source and supply this myself as they were unable to supply yet another non-faulty product and I was left without running water in the kitchen for weeks. More empty promises were received from the Wren Installation Manager back in December 2016 that the refunds were being actioned and would follow through shortly, despite continually chasing, to date these still haven’t been received. They will also not address any correspondence on this despite having a paper trail with the Install Manager in relation to it. From the start, they have favoured dealing with any correspondence piece meal, I can only assume to drag out the situation and try and wear the customer down. The above just scratches the surface of this ongoing saga, which will be leaving me with no kitchen for the second Christmas. It’s apparent Wren feel the Consumer Rights Act is beneath them. The store manager even admitted he isn’t aware of this because ‘this is what they have a legal department for’. The last 15 months have been a living nightmare, the only thing they seem to excel at is making empty promises.”

Helpful Report

Posted 7 years ago

“Apparently no company to deal with, customer service is terrible Kitchen that doesn’t match Several attempts at putting right - all have failed Avoid this company”

Helpful Report

Posted 7 years ago

“Kitchen delivered 21/08/17. Damaged items reported on day one. Spent the next two days checking the kitchen and every item was damaged bar none. All of this was report to Wren in writing with images attached. Told no problem they will send it out, then didn't contact us for well over 14 days (& only cause I camped out in the store which got it moving) We didn't find the Wren Kitchen Disasters page till after this time. They were simply hoping to stall us and force us to install the kitchen so they can claim that we have no rights now that you've installed it. They are breaking the law at this point. Two store staff members from Hamilton came to our home and slated the kitchen, saying it wasn't what they have on display in store. No glass in drawers, different door hinges (not soft close), thinner carcasses and so on. Told us they would put in a full report first thing tomorrow to the MD & regional manager. I then spent days calling the store and she would not answer, still to this day she isn't in when I call, she must have a very weak stomach as she literally spends all day in that bloody toilet 😂 We went on being lied to and ignored till I emailed Mark Pullen (the MD), who passed me to someone, who passed me to someone, who passed me to another someone (we at least had one contact from this point, even though it was the manager who had promised to call me back every day for 14 days😡) she then lied to me for a few weeks and got us to agree to a field installation manager (FIM) to come and do another report on the kitchen. When he got here he told us he wouldn't do the report unless we agreed to accepting replacements, to move it forward we agreed. I took a picture of his report, much to his anger about it and he started abusing me about it and the fact I wanted to read it before signing it, saying that he had places to go, I told him tuff and to settle himself down and got quite defensive myself (put the "big man" in his place 😉, wonder if his wife's proud of him) When our contact at head office got in touch to arrange the 5th redelivery she sent a list that meant nothing to us and refused to send anything until I agreed with the list. We explained that it didn't make sense and she said tuff, until you agree with that list they are sending nothing. I then by chance had a very helpful conversation with K******* ***** and the penny dropped, they were just stalling us to get outwith the 30 days so they could make us feel like we had no rights. From this point we sent a written request to a full refund as per the consumers right 2015, refused any further deliveries and didn't budge from that stance. Put in a section 75 claim with Barclays credit card. We had to put everything in writing (I had been doing this from day one as the delivery was so shockingly damaged) so it wasn't too bad but it took me two days to fill in their form and I'm pretty good at that kind of stuff. We then had to chase them for a reply but once we did they delt with it straight away requesting that we got an independent kitchen report done that they would pay for, they only offered us £100 to get the report done though and no one would do it for that (it was hard enough to get anyone to do it at all), someone eventually said they would do it at a discounted rate for £250 which Barclay Card are refunding to us as well as an extra £50 for the hassle to us, nice to see some customer service for once So at this point Barclay Card have: Our photos of all the damage items Our spreadsheet with the details taken from Wren Kitchens delivery note listing ever bit of damage The Wren Kitchen FIM report that I took a photo for which confirmed that Wren agreed with the damage as he had signed the bottom the report (hence why he got aggressive with me, I also have his visit record although I never had to use it) The independent kitchen report It then took another few weeks, yesterday we contact Barclay Card to find out what the delay was and today they called to make a settlement, they agreed to refund the full amount that we paid to Wren. We could have fought with them to also get the cost of the fitter and so on but decided that once we have had a break from it all we will take Wren to the small claims court as they should be paying it anyway. They have told us to keep the kitchen (which we will be burning 🔥 as soon as we have strength back to look for another one) and we have to keep all the appliances as a token of good will (hob, double oven, extractor and dishwasher, they all worked well) Advise - Do everything in writing and keep an ordered paper trail Don't listen to what Wren tell you, it is all blatant lies Really read up on your Consumers Rights 2015 and have faith in it Contact citizens advice and trading standards but most of all ask people on here, there will be someone that can help Most importantly, don't give up. I will never give up, refund or no refund.”

Helpful Report

Posted 7 years ago

Wren Kitchens is rated 4.6 based on 3,775 reviews