Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.62

4.6 Rating 3,804 Reviews

92 %

of reviewers recommend Wren Kitchens

Company Reviews

Questions

Metrics

4.6

Based on 3,804 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 1 star review on 12th September 2025

Chris Blake

Wren Kitchens 1 star review on 24th June 2025

Emine Gilgil

Wren Kitchens 3 star review on 27th May 2025

Phil D

Wren Kitchens 1 star review on 15th May 2025

Joe

268

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unbelievably Bad I can honestly say, in 38 years of being on this earth, I have never before had the misfortune of dealing with a company as untrustworthy, incompetent and unprofessional as Wren. We ordered a kitchen in May 2017 from the Swansea store and were promised the world by the salesperson. We paid almost £3000 for Wren to install the kitchen, thinking this would make things easier and get the job done without any hassle. How wrong we were! The original installer came to our house and attempted to get us to cancel the contract with Wren and he would undercut them by £1000. We politely declined his offer and went ahead with the Wren contract. We were called a week before installation by an exceptionally rude member of staff (we have since been told this member of staff has left) who said that the installer had cancelled and they had found a new one. I asked that the new installers come to the house to check that they could carry out the work previously agreed and I was told that this was my problem and I’d need to sort it myself. This wasn’t mentioned when the took my money in the showroom! This was the start of Wren taking over our lives for over four months. Installation began on 03/07/17. It was completed on 07/11/17. What was originally promised to be a 5-10 day job turned into 4 months. Every delivery turned up damaged. And I mean every single delivery. This meant that I’d have to phone Wren and rearrange deliveries which would be sent out in the same way and end up again being damaged. We were lied to constantly on the phone which led to me having to record every call made to Wren to prove what they had previously said. I have recordings of staff telling me that I needed to sort out their mistakes myself, and accusing me of lying to them about what staff had promised me in previous calls (even though these calls were also recorded). They would refuse to transfer me to a manager and would not escalate the situation, even though we were in a constant cycle of receiving damaged goods. After weeks of being in this endless cycle, we eventually managed to speak to a Field Installation Manager. I must add that this was only after emailing the Managing Director of Wren and threatening them with court action if the matter was not resolved soon. This was the only thing we could do to get someone to listen to us. The FIM came to the house (the only pleasant staff we dealt with in the whole experience) and agreed that the standard of the kitchen was below standard and every panel needed replacing. I had said this to people on the phone over the months since installation began, but no one listened. We conservatively calculated that we lost close to £4000 in earnings whilst the kitchen was being installed due to the constant deliveries and workers at the house. We received an offensive £200 cheque as an offer of goodwill from Wren. They even spelled my name wrong on the cheque! Dealing with this company has been one of the worst experiences I have been through. They attempt to tie you up in terms and conditions and lie to cover themselves. The only reason we have not decided to take this matter further is that it has controlled four months of our lives in 2017, and we cannot face dealing with their incompetent and untrustworthy staff any longer. I have no faith in the guarantee offered with the kitchen and dread the day I have to speak to them to resolve any further issues which will arise from my substandard kitchen.”

Helpful Report

Posted 8 years ago

“Our Installation day was 27th October, we still have no functioning kitchen! We were left over Christmas (and still are now) without any water, sink or cooking facility. Once Wren have your order, if things go wrong they are not interested in any problems you have. What has been fitted has been done with very little pride, care or experience in my view. Panels have been badly cut and damaged and we are still waiting on someone who actually half cares to do something to help us. My advice would be to go elsewhere If you want to avoid the stress we have and still are facing....and if you are still tempted, look at all the terrible reviews before you take the plunge!”

Helpful Report

Posted 8 years ago

“I would advise as many people as possible never ever buy a kitchen from Wren Kitchens. After 28 months I am still trying to get my kitchen to a satisfactory finish. Numerous deliveries of replacement goods that were damaged from the beginning, poor fitting, units siliconed to walls and when replaced plaster was taken off wall. Customer services are non existent. Once they have your money they don’t want to know you. They charged me £120 for gas and electric certificates and no gas in Kitchen and had my own electrician but won’t refund the money said I should have checked the order. A price promise was agreed on electrical items, I found the same ones so much cheaper in Retail stores, but they still charged the full price and then added vat which was included In the retail prices found, they will not comment on this or refund the overcharge. They did not supply the kitchen I was shown in Store but a sub standard one and even then these were chipped, damaged scratched etc. They even delivered replacement frontals that had been touched up and were not delivered wrapped so that gave it away along with touches of paint on the back. You can write letter to CEO and he doesn’t even respond just passes it to his resolution team who are absolutely useless. I will keep fighting even if it means taking them to court. I paid for a perfect kitchen and expect a perfect kitchen. SO MY ADVICE TO EVERYONE DO NOT BUY A KITCHEN. FROM WREN UNLESS YOU ARE PREPARED FOR THE FIGHT. Don’t trust the r views on trustpilot as Wren get the bad reviews taken off.”

Helpful Report

Posted 8 years ago

“Over 15 months on from purchasing a full kitchen, appliances and install package from Wren. Two Installation Managers and five opportunities provided to undertake the install and rectification work, one of which included them flooding my kitchen. Countless hours expended in phone and email correspondence, yet despite this I’m still left with a catalogue of problems, including a faulty cooker. Somehow, Wren deems this as a ‘complete and finished kitchen’, which they would consider meets their standard of supply and install. Unfortunately the list of problems with this kitchen seems to be never-ending and problems are worsening as the weeks go on. The quality of the materials and standard of fit is so poor the entire thing is just basically falling to pieces, all this and it still hasn’t been completed yet! I have no functional cooker, even the manufacturer refuses to replace this, as they advise the kitchen spacing Wren have allowed for the cooker doesn’t meet the manufacturers or gas safe regulations. The wooden worktop is faulty and lifting, the doors and units are dropping and will not close properly, the tap is faulty, and the joins and gaps throughout the kitchen would make Pablo Picasso envious. The fridge and microwave have developed faults and the boiler cupboard has been formed with botched offcuts of wood, the handle has even been put on the same side as the hinges and so is of no use. The boiler cupboard door also opens onto you as apparently they were unable to attach this to the wall…not bad for £300ish! Oh, and they also ‘packed out' the side wall plinth of the boiler cupboard with another offcut from one of the many other substandard parts of the install, leaving another unsightly gap and poor finish. I am also owed a number of refunds, which include, but are far from being limited to the Belfast sink. As the only route to resolution from the Install Manager ‘as they must have a faulty batch’ was to source and supply this myself as they were unable to supply yet another non-faulty product and I was left without running water in the kitchen for weeks. More empty promises were received from the Wren Installation Manager back in December 2016 that the refunds were being actioned and would follow through shortly, despite continually chasing, to date these still haven’t been received. They will also not address any correspondence on this despite having a paper trail with the Install Manager in relation to it. From the start, they have favoured dealing with any correspondence piece meal, I can only assume to drag out the situation and try and wear the customer down. The above just scratches the surface of this ongoing saga, which will be leaving me with no kitchen for the second Christmas. It’s apparent Wren feel the Consumer Rights Act is beneath them. The store manager even admitted he isn’t aware of this because ‘this is what they have a legal department for’. The last 15 months have been a living nightmare, the only thing they seem to excel at is making empty promises.”

Helpful Report

Posted 8 years ago

“Apparently no company to deal with, customer service is terrible Kitchen that doesn’t match Several attempts at putting right - all have failed Avoid this company”

Helpful Report

Posted 8 years ago

“Kitchen delivered 21/08/17. Damaged items reported on day one. Spent the next two days checking the kitchen and every item was damaged bar none. All of this was report to Wren in writing with images attached. Told no problem they will send it out, then didn't contact us for well over 14 days (& only cause I camped out in the store which got it moving) We didn't find the Wren Kitchen Disasters page till after this time. They were simply hoping to stall us and force us to install the kitchen so they can claim that we have no rights now that you've installed it. They are breaking the law at this point. Two store staff members from Hamilton came to our home and slated the kitchen, saying it wasn't what they have on display in store. No glass in drawers, different door hinges (not soft close), thinner carcasses and so on. Told us they would put in a full report first thing tomorrow to the MD & regional manager. I then spent days calling the store and she would not answer, still to this day she isn't in when I call, she must have a very weak stomach as she literally spends all day in that bloody toilet 😂 We went on being lied to and ignored till I emailed Mark Pullen (the MD), who passed me to someone, who passed me to someone, who passed me to another someone (we at least had one contact from this point, even though it was the manager who had promised to call me back every day for 14 days😡) she then lied to me for a few weeks and got us to agree to a field installation manager (FIM) to come and do another report on the kitchen. When he got here he told us he wouldn't do the report unless we agreed to accepting replacements, to move it forward we agreed. I took a picture of his report, much to his anger about it and he started abusing me about it and the fact I wanted to read it before signing it, saying that he had places to go, I told him tuff and to settle himself down and got quite defensive myself (put the "big man" in his place 😉, wonder if his wife's proud of him) When our contact at head office got in touch to arrange the 5th redelivery she sent a list that meant nothing to us and refused to send anything until I agreed with the list. We explained that it didn't make sense and she said tuff, until you agree with that list they are sending nothing. I then by chance had a very helpful conversation with K******* ***** and the penny dropped, they were just stalling us to get outwith the 30 days so they could make us feel like we had no rights. From this point we sent a written request to a full refund as per the consumers right 2015, refused any further deliveries and didn't budge from that stance. Put in a section 75 claim with Barclays credit card. We had to put everything in writing (I had been doing this from day one as the delivery was so shockingly damaged) so it wasn't too bad but it took me two days to fill in their form and I'm pretty good at that kind of stuff. We then had to chase them for a reply but once we did they delt with it straight away requesting that we got an independent kitchen report done that they would pay for, they only offered us £100 to get the report done though and no one would do it for that (it was hard enough to get anyone to do it at all), someone eventually said they would do it at a discounted rate for £250 which Barclay Card are refunding to us as well as an extra £50 for the hassle to us, nice to see some customer service for once So at this point Barclay Card have: Our photos of all the damage items Our spreadsheet with the details taken from Wren Kitchens delivery note listing ever bit of damage The Wren Kitchen FIM report that I took a photo for which confirmed that Wren agreed with the damage as he had signed the bottom the report (hence why he got aggressive with me, I also have his visit record although I never had to use it) The independent kitchen report It then took another few weeks, yesterday we contact Barclay Card to find out what the delay was and today they called to make a settlement, they agreed to refund the full amount that we paid to Wren. We could have fought with them to also get the cost of the fitter and so on but decided that once we have had a break from it all we will take Wren to the small claims court as they should be paying it anyway. They have told us to keep the kitchen (which we will be burning 🔥 as soon as we have strength back to look for another one) and we have to keep all the appliances as a token of good will (hob, double oven, extractor and dishwasher, they all worked well) Advise - Do everything in writing and keep an ordered paper trail Don't listen to what Wren tell you, it is all blatant lies Really read up on your Consumers Rights 2015 and have faith in it Contact citizens advice and trading standards but most of all ask people on here, there will be someone that can help Most importantly, don't give up. I will never give up, refund or no refund.”

Helpful Report

Posted 8 years ago

“Paint came off cabinet and useless customer service. Not interested once you've paid”

Helpful Report

Posted 8 years ago

“You do not know who is coming into your home, poor tradesmen as we chose Wren installation, cannot blame the fitter bit the tiler was a complete disaster. When ordering we were told the kitchen would be a quick installation due to the cupboards already being assembled well we were without a kitchen sink for three weeks and my dishwasher for three months. Fortunately we received a charge back due to us paying partly with our credit card. Wren are now saying that they will not honour the warranty, the warranty that we have paid for. Still having problems where the cupboard doors are not closing, not enough paint on the doors, we cannot get to adjust the tap pressure due to the way the plumbing has been fitted. I could not recommend Wren Kitchens, the lack of customer care comes from the top we have emailled the directors we are in negotiations with the ombudsman, Trading Standards and our MP”

Helpful Report

Posted 8 years ago

“Appalling service and product. Anyone thinking of buying from them I would strongly recommend you go elsewhere. Am currently awaiting a visit from a surveyor sent from Barclays Finance as we are rejecting the kitchen due to the poor standard of product and fitting”

Helpful Report

Posted 8 years ago

“awful! very pushy sales team. estimate came out to around 5K, then when actually having to speak to a higher sales team member he then said it would be more like 9/10K. need a better estimate as u are telling customers a wrong amount, to then coming in for a design to it nearly being double the price. feel a bit mugged of by that tbh. And as well as telling customers why "you're the best company out there" and then saying why all the others are crap. is awful really.”

Helpful Report

Posted 8 years ago

“DO NOT even consider using this absolute disgrace of a company. No matter how good their latest offer might look, or how much you might like their products, trust me IT IS NOT WORTH IT! From the moment we signed our contract, the nightmare began. Items were missing from our design, different items were missing from our delivery, items arrived damaged etc. etc. Every time there was a problem, we were treated with absolute contempt (both locally at Birstall and at their head office). *PLEASE READ THIS*: A Wren surveyor visited our home to finalise our kitchen design. He made changes to the design that we did not want, and did not like. However, he said they were "essential". When our fitter came to install the kitchen, those changes DID NOT WORK in the room. When we contacted Wrens, we were told it was our fault for signing documentation saying we were happy with the design. WE HAD TO PAY hundreds of pounds for the design to be altered and for new parts to be sent out. I would also like to add that although these problems occurred weeks ago, I am only posting this review now that our kitchen is completely finished. This is because I told one of the managers at the Birstall store that I intended to leave negative reviews online and he said that if I did, HE WOULD REMOVE PREVIOUSLY OFFERED DISCOUNTS, costing us an additional £600 to correct THEIR MISTAKE. Utterly outrageous.”

Helpful Report

Posted 8 years ago

“Customer Service are poor, phones go unanswered, they cut off calls, you can be waiting for 30 mins and get cut off. Believe me you will need to contact them deliveries are incomplete, you will get numerous problems, we were without a working kitchen for 5 weeks, thankfully we paid with a Credit card and our provider got us a cash back, but now Wren are refusing to cover the Warranty. Do not purchase from Wren the show rooms and staff are appealing but there is no backup when things go wrong and they will”

Helpful Report

Posted 8 years ago

“""Glossy showroom but non existent after sales service/customer care. They delivered the wrong applicance and damaged door, draw and shelves.”

Helpful Report

Posted 9 years ago

“""Glossy showroom, but aftersales service and customer care is abismal and frankly non-existant. I have had the wrong appliances delivered along with damaged doors, draws and shelves.”

Helpful Report

Posted 9 years ago

“Our experience cost us well over £600 in losses from them messing us about with delivery, lie-ing that they would come back in an hour and then not, then having to take several more days off from my self employed job for when they came back tail between their legs. No direct apology for that and no compensation for my loss of earnings, not to mention dozens of calls with no timely response and flakey partial deliveries all over town when parts weren't present.”

Helpful Report

Posted 9 years ago

“Still waiting after 4 months for my kitchen to be completed. I have 90 faulty doors in my garage. First lot came with paint dribbles down the fronts and back of the doors, sand that had not been blown off before applying the gloss, and chips out of shelves etc. 3 carcasses had to be replaced. The 2nd lot had a protective cover on that had been applied when the paint was wet, so when removed, it took the paint of with it, The 3rd lot that have apparently been through a special quality control had touch up paint trying to cover the faults, paint defects etc. I now have 9 out of 30 doors that are ok, not perfect but ok. Customer services are terrible. I had to take 54 photos, write a report, before they would do anything. If I can stop anyone going through what I have, it will make me feel a little better”

Helpful Report

Posted 9 years ago

“AVOID AT ALL COSTS! I have purchased twice from Wren in Harlow now. The first time was poor, but despite this I opted for them a second time as the kitchen they were selling happened to look nicer than the Wickes and Howdens equivalents. I opted for their "infinity plus" range second time round, which is their top end product. The first point is price. There is no REAL price. Their business model is to quote ridiculously high, gradually coming down further. For anyone naive enough to pay the first price they quote, well then they have stung you for thousands, literally. My kitchen started at £20,000. It was then "half price in the sale", so £10,000. I ended up paying half that, so just over £5000. Delivery and the after sales care is pathetic. Faulty end panels came out in the first delivery. I reported the faults. After much resistance on their part and requests for photos AND that a member of staff come to my house to inspect them, they sent replacements, which I had to wait 10 days for. They were faulty AGAIN. Same process when I reported this - more photos were requested and another 10 day wait. The next replacements were faulty too. After a FOURTH and final attempt which STILL came back faulty, I finally gave up. Wren couldn't care less. I chased them for a MONTH and they begrudgingly offered me a £100 refund, which equates to less than TWO PERCENT of what I spent with them. As a result I have a poorly finished kitchen and lost expenses in labour costs (far more than £100) as I had to have my fitters on site to receive each of these deliveries, inspect the panels, report back to me with photos then move them into storage in my garage (this all takes time and costs money!) Avoid at all costs. The first time wasn't much better, but I mistakenly believed that would be a one off and that if I paid for their top end product the service would improve accordingly. It absolutely didn't. AVOID.”

Helpful Report

Posted 9 years ago

“Terrible customer service - nobody has a clue what they are doing, fob you off, never give you an answer. Pressurise you to accepting deliveries without installation agreed. Installation companies are amateur. Do not recommend.”

Helpful Report

Posted 9 years ago

Wren Kitchens is rated 4.6 based on 3,804 reviews