Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.62

4.6 Rating 3,804 Reviews

92 %

of reviewers recommend Wren Kitchens

Company Reviews

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Metrics

4.6

Based on 3,804 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 1 star review on 12th September 2025

Chris Blake

Wren Kitchens 1 star review on 24th June 2025

Emine Gilgil

Wren Kitchens 3 star review on 27th May 2025

Phil D

Wren Kitchens 1 star review on 15th May 2025

Joe

268

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having now been on the fourth worktop within the warranty period and fourth different 'engineer' I am pleased to say the warranty has nearly ran out and don't have to have another wren worktop. Customer care are really good at their job, excellent really, warranty covered as it should. But, in my particular experience, the company NEED to have good customer service due to some material issues and the odd workmanship issues. I believe that if we had 'stone' worktops things may have been different because Wren don't make them or understand, fit them! This was not a 'dream kitchen' in any shape or form for us, it was a nightmare to the point of tears, especially now that I have to re decorate again for the third time! The above is only our experience and is only brief but I believe accurate! Unfortunately for Wren, some of my friends have followed the stories and are going elsewhere for kitchens. Sorry Wren, things could have been different!”

Helpful Report

Posted 8 years ago

“After my last review of Wren's complete lack of customer service I was contacted by them to assure me that my review had been passed to the appropriate department who would contact me in due course. That was before Christmas. It is now the last week of May and still NOTHING. We have a cupboard that is noticeably squint and soft closing doors that don't. They have not addressed any of the issues that we brought up with them going right back to the first fitters supplied by them who were removed from the job mid installation due to the poor quality of their work. Whole experience has been incredibly frustrating and disappointing. Once you have signed on the line customer care ceases to exist. Shame on you Wren.”

Helpful Report

Posted 8 years ago

“If i could give no stars then I would ... dire company ... we're charged 9,000 for six units and told their fitter was great at tiling .. a 3 year old could have done better ... now we are left with a rubbish kitchen and they don't want to know ... couldn't do enough for us when they wanted the job ... be very wary !!!”

Helpful Report

Posted 8 years ago

“Our kitchen delivery was cancelled without us being informed, we only found out a week before the delivery was due when they called to schedule a smaller order for our utility room. They then rescheduled the delivery over a week later causing us issues with our fitters. We also had to repeatedly contact our kitchen designer, over a 4 week period in order to get them to order the redesign that we had done, we were repeatedly promised this would be done, we had to speak to the store manager in order to actually resolve the issue. Really not impressed, this is the 2nd kitchen we have bought from wren, the 1st time everything was fine, this time the level of service has been very poor”

Helpful Report

Posted 8 years ago

“We did have a few problems with the design of our kitchen, but got a partial refund after several calls and visits to the showroom. Let's just say that if you have to modify any cabinets to complete the design you should know that it voids the warranty, the sales people won't tell you. But after that... Some of the soft-close hinges are already failing (6 months). The rubber pads that go on the inside of the doors keep falling off. Ready-built cabinets sound like a good idea, but just means that when they are slightly out of square you are stuck with it. The legs don't fit on the oven housing with drawer under, there is a bodgy fix described on an extra bit of paper in the box. We got the premium laminate tops. The edging is bumpy and has marks on it from the heat when it was applied (in the factory). We also had a specially made thick piece of worktop for our hob, it had several small marks on the top, nothing too obvious. We chose to live with it rather than go another 4 weeks without a kitchen while we waited for a replacement. If you opt for painted oak, don't be fooled, this only applies to the doors. The plinths and end panels etc are all MDF or chipboard and the MDF corner posts are a different shade to everything else, plus the doors have warped slightly since install, mostly noticeable on the larder door because it is bigger. My first and last kitchen from Wren.”

Helpful Report

Posted 8 years ago

“After agreeing to pricematch a kitchen by email they refused it a week later after sale ended at competitors store and no longer had stock meaning we now have a bare kitchen after i ripped it out after being told they would pricematch. After we complain about it, management refuse to help in any way, refuse to sell us ANY kitchen and bar us from the store Bad business ethics, unhelpful and rude staff, (showroom manager most of all) untrustworthy, unsympathetic, careless. I could go on forever, they truly have messed us around and stalled us from getting a competitors kitchen. Also customer service is awful”

Helpful Report

Posted 8 years ago

“Staff were helpful right up until I committed and paid for my kitchen. Thereafter my order has been plagued with continuous problems caused by wren kitchen staff. Firstly they processed my order incorrectly and called me the following day saying that I owed them ten times the total cost of my kitchen. It took several days before I could convince them that their information was wrong. Then they mislead me about my delivery date, then it turns out the surveyor from wrens kitchen that measured my kitchen did it incorrectly and the kitchen units don’t actually fit IN the kitchen. Throughout this experience Wren Kitchen (head office and show room staff alike) have been quick to make excuses, pass the blame and literally evade doing any work. Head office actually said it was my fault that I didn’t double check their surveyors measurements and that I should have read their small print. At no point did they apologise for the many mistakes made, nor have they accepted any responsibility for them and helped me resolve them. It’s always me running behind them. I deeply regret using them, would strongly advise everyone to steer clear and would never buy so much as a door knob from them ever again.”

Helpful Report

Posted 8 years ago

“After making an appointment 3 weeks in advance, I spent 2 hours this Saturday morning with a designer. Was told I was unable to get a printout or an email of what we created unless I paid a 10% non-committal for the kitchen(£1653). Went to my next appointment appt, Haus Store Farnborough, on arrival, I saw on a big screen a possible design of my Kitchen. I was so impress. Was emailed what we did to be able to discuss with my other half. Wren Spend so much advertising themselves as a family business, my experience with this organisation was absolutely poor. They are more interested meeting Sales targets than helping you create a beautiful kitchen for your home. They seem not to understand customer service and more importantly they jump to conclusion on customer’s affordability. Manager’s solution was to ask me back and make me happy with a great deal. Wren Guildford is not a place to go for your kitchen. Regardless I would not being giving my money to Wren. They have absolutely no respect for customers with no personal touch.”

Helpful Report

Posted 8 years ago

“Buyin from a Wren was the worst decision I ever made. It has taken 5 months and still isn’t finished due to damaged parts arriving straight off the lorry, cupboards the wrong colour, and awful installation where they split the worktop and scratched the painted doors. Wrens customer service has been appalling. Buy from anywhere but Wren, don’t be sucked in by the pricing. Buy cheap, receive a cheap product and service.”

Helpful Report

Posted 8 years ago

“3 months to complete installation. Damaged units. Missing items. Designer ordered work surface in wrong colour then tried to blame us and make us pay again. Would not recommend to anyone and tell everyone i know to avoid.”

Helpful Report

Posted 8 years ago

“The worst customer service e ever. Sold me a high gloss kitchen where the paint finish just falls off overnight, I daren't wipe it any more because the paint comes off. Total disregard for consumer rights, now taking them to small claims court”

Helpful Report

Posted 8 years ago

“Every thing, changed my design and customer service is diabolical”

Helpful Report

Posted 8 years ago

“Absolutely appalling experience with Wren. The “premium” infinity plus cupboard doors and drawer fronts all turned up scratched and damaged. The delivery team dropped and smashed the fridge freezer housing unit and fridge freezer. The Wren approved installation team (Adams & Associates) damaged units and laid the kitchen floor tiles wonky. A catalog of issues from start to finish and seemingly endless list of issues still to be resolved, were informed it would take 2 weeks to install, now in month 5. AVOID!!”

Helpful Report

Posted 8 years ago

“Absolutely shocking straight from day one. Plan was wrong and a base unit petruded over our back door meaning if was fitted then won’t be able to open and close. This was even highlighted in red flagging it up but because it had been signed they said have pay £416 more for a smaller unit. Things came damaged faulty, hung wrong way and rubbish quality. The service line are just as bad and do anything other than help. How this company is still operating is beyond me and hope it goes bump!”

Helpful Report

Posted 8 years ago

“Kitchen very poor quality. Have to deal with customer services over the phone, which is frustrating. Took a month of phone calls/emails to get someone to assess my kitchen. All frontals need replaced in a brand new kitchen! I'm going since Feb 2017, not resolved yet. Wren still selling the kitchen range I have despite manufacturing defects. 25 year guarantee, can't even arrive chip free. Safe yourself the stress and avoid Wren.”

Helpful Report

Posted 8 years ago

“This company ate a disgrace. They put me in a situation I never thought I would be using a retail store. They measured my kitchen wrong causing me to be without ankle tchen for 3 months and over xmas. I have had to rider several different parts in between then to try and rectify their unprofessional and incompetency of the whole team. The Aylesford showroom are not qualified to call themselves kitchen designs and the head office have no respect for people who have had their xmas ruined because of WREN. You should be closed down....”

Helpful Report

Posted 8 years ago

“My god, it would be better to ask what went right! The units were dispatched to my courier company, because they don’t deliver to the Isle of Wight. The courier company noticed a lot of damage to the units on the pallet and when delivered to me the boxes looked like they had been dragged over rough ground for half a mile before going on to the pallet. We had a worktop delivered 130cm in stead of 227cm. Fronts were damaged on the drawers as well as back of units which we have hidden. Bolts were missing which draw the worktops together and side panels were damaged. If you have a choice, I would go with a local company where you have some way of dealing face to face with someone if things go wrong. We are now waiting for a few bolts which I hoped would be delivered direct to IOW but company is disputing that YOdel does not deliver to IOW which they do in fact do! Someone seriously needs to speak to warehouse staff as they have no respect for treating units that you have paid for in advance with any thought whatsoever.”

Helpful Report

Posted 8 years ago

“No oven for nearly two months, nearly three months on and kitchen still isn't finished! NEVER USE THIS COMPANY”

Helpful Report

Posted 8 years ago

“A lot, but most importantly the colour of our kitchen is not what we chose. They wouldn't do anything about it.”

Helpful Report

Posted 8 years ago

“Love the units cream gloss but the worktop is terrible marks so easily you can't even look at it and it marks need someone to come out and see it for themselves”

Helpful Report

Posted 8 years ago

Wren Kitchens is rated 4.6 based on 3,804 reviews