Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,291 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,291 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

John Allison

Anonymous

Anonymous // 01/01/2019

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“The seller makes false advertisement with product images, also sends faulty damaged, not functional products, then pretend not receiving complains and scams clients, Aliexpress also sides with scammers all the time, the complain section of their website is a disaster, I don't recommend buying from this site, you will be disappointed and angered by these thieves.”

Helpful Report

Posted 1 year ago

“The seller lied to me and sent the wrong item. I ordered 9kg item, he sent 4.5kg item instead. He asked me to send him 30 more dollars, so he can send the right item. Aliexpress asked me to return the item, seller pays return postage. Checked with Royal Mail, Parcel Force, UPS, Fedex it was more than the item cost. £62 item (same price for return postage). Tried to contact Aliexpress multiple times, you just cannot get in touch with them at all, their chatbot Eva is useless. Aliexpress is a scam website if you have a problem and want to return an item. They will not help you. In the terms and conditions it was said that if the return cost is higher than the item cost, contact Aliexpress for the solution, but it was impossible to contact them, chatbot never transfers you to the live agent. It works as a scam.”

Aliexpress 1 star review on 11th July 2023

Helpful Report

Posted 1 year ago

“LEEDOAR Factory Store the seller sells defective TWS earphone products, do not exchange, do not return money, no one should buy anything from him!”

Helpful Report

Posted 1 year ago

“I started with Ali about 10 months ago. Most of my items have been decent quality. I realized that for women's clothing, you need to size up. Sometimes, 2 sizes. Sometimes, the quality you receive is not like the photo. Some are great finds. And come out better than you would think Regarding my issues 1. Wrong size 3 items were relatively cheap and I gave them away to charity. 2. A clothing item was not made according to the size chart there was a refund given and I used that to tsilor the item. 3. One items was not at all like the photo and the seller denied all my complaints and said ship it back. Catch there is no free return shipping and can cost like $40 to return which obviously is more expensive than the item. Another one not like then photo was a 50% refund. The item was very poor so I had to throw it away and could not donate, another reveived a full rrfund . 4. Some items were really mediocre, but I was able to make it work. In all of all my purchases, isdues about 8% either got a refund, partial refund or went straight into the garbage.”

Helpful Report

Posted 1 year ago

“Sorry as much as I would like to order a electric bike for a couple grand I will not get involved with a company with a review the same.if not worse than wish hens the name wish in on hand hope u don't get screwed like me twice that company can go f......... them self”

Helpful Report

Posted 1 year ago

“Type of site only for those who do not value their time. Terrible, there's nothing good”

Helpful Report

Posted 1 year ago

“Poor quality and no customer service.”

Helpful Report

Posted 1 year ago

“The dispute process is extremely frustrating -- maybe it's just that their auto translate system is faulty or their limited meu choices cause the frustration. But I was unable to find the way to select my order for their process to work. It is almost impossible to get a human to chat with and the selections of dispute reasons is just too limited.”

Helpful Report

Posted 1 year ago

“Number of fake ads. It's impossible to receive a reply from their customer service!”

Helpful Report

Posted 1 year ago

“These muppets sent me a message saying that my $15.00 purchase had been delivered, I did not receive and I've requested a full refund which has been ignored. DO NOT BUY ANYTHING FROM THESE SCAMMERS”

Helpful Report

Posted 1 year ago

“I placed an order and received only part of the item, buyer protection refused any sort of refund. Gave it another chance and bought some lights, received an email at 4.30am saying goods were delivered, I was still asleep. Tried putting in for a refund and then gave up. Lucky I paid with Paypal who refunded my money within minutes. Wouldnt bother with Ali Express, the only express is quickly getting your money....”

Helpful Report

Posted 1 year ago

“I just made a purchase today. When they brang up my order and details, it was being sent to a totally different address. I have contacted their automated call center and it has no option for 'wrong address' it just sends you around a continuous loop . I don't know if i'll ever get the product, but no problem for Aliexpress, they've got my money.......”

Helpful Report

Posted 1 year ago

“Although there are for sure also honest sellers, because of its customer protection policy that protects only sellers, AliExpress has turned into an excellent scam and fraud platform. If you pay for something, you can only hope that what you ordered will actually arrive, because otherwise you would simply lose your money. There is no protection, and customer support will do everything to prevent you from getting a refund. Although all delivery deadlines have long passed, they told me several times to wait a few more days, and at the end they finally closed my case with the explanation "this request has exceeded the AliExpress protection period". Pure fraud. Avoid.”

Helpful Report

Posted 1 year ago

“Complete and total scam! I tried to order twice and waited months for my product and received nothing. Don't waste your time!”

Helpful Report

Posted 1 year ago

“Buyer Protection is a lie. Never believe in Buyer Protection. They just lie. If they required to return the package, don't. Because the seller on aliexpress leaves an address that does not go to their mailbox, but stops at the postal warehouse. And in the end Aliexpress does not refund because the package was not delivered. Then you lose both the package and shipping costs. I said goodbye to Aliexpress and don't want to buy anymore from that fraudulent website.”

Helpful Report

Posted 1 year ago

“AliExpress is NOT SAFE. Their 'Buyer Protection' is NOT REAL. If you buy from them, you may get your item, but you may also loose your money with no real recourse. In my case the items never arrived. The USPS tracking info clearly showed that the items were never revived from the international carrier, and therefor never delivered to me. I went through claims process, providing detailed links, screenshots and information. The seller refused the claim, saying I should contact he Post Office. On appeal to the so called 'Buyer Protection', they summarily denied the claim, with no real explanation or opportunity for me to respond. I contacted customer service , which was a drawn out ordeal over chat (the only option). The chat took almost and hour as they are really slow, and I could not leave my computer since the session times out every 3 minutes if you do not keep clicking to keep it alive. In the end the woman said she would put in a request for a refund. I then quickly got another e-mail saying I was not getting a refund and I should 'contact the post office'. So, the site is legitimate, in that you may receive real items . But its is NOT SAFE - if anything goes wrong AliExpress is not interested in making it right. Be prepared to LOOSE YOUR MONEY.”

Helpful Report

Posted 1 year ago

“Ordered something in April. Delivery date was 4th June. Still not received. Ordered something on 2nd June from another company and the same country and I have just received my parcel. So please avoid AliExpress at all costs”

Helpful Report

Posted 1 year ago

“This is a no rules no monitoring no security site where sometimes you might get something and other times you might get nothing with zero ability to get your money back stay clear of this Chinese junk site”

Helpful Report

Posted 1 year ago

“I’m AliExpress’s platinum member because of too much shopping on AliExpress. But, I have no choice to stop buying from AliExpress because of no refund of undelivered order. I think, eBay is the best at the moment as I have used eBay Shopping for many years in the past.”

Helpful Report

Posted 1 year ago

“Purchased Item not Received Item ordered don't arrive, raised disputes but aliexpress sides with seller. Seller keeps telling me to check with local post office. I went to post office twice. What's distressing is AliExpress's lack of support for the buyer. Extremely poor customer service, ineffective buyer protection and no refund. When you open a dispute they don't read the information you provide at all, This businesses use design to trick or trap us with a convoluted, multi-step process that's misleading.”

Helpful Report

Posted 1 year ago

Aliexpress is rated 1.4 based on 3,291 reviews