Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,340 Reviews

9 %

of reviewers recommend Aliexpress

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1.4

Based on 3,340 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 4th August 2025

Anonymous

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My package was worth over $100. It was lost in the mail, but Ali customer service said they needed documentation for a refund. I contacted USPS and went down there several times. I ended up requesting a letter from USPS stating that the package was lost, and Ali customer service STILL refused a refund!”

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Posted 2 years ago

“AliExpress is a fraud. I bought a dress that was poorly made and way to small. They refused to take it back even tho a return was guaranteed before purchase. DO NOT TRUST ALIEXPRESS”

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Posted 2 years ago

“Aliexpress CustO'mer Service +1 8O5.420 '3O7O Aliexpress pH.one NumBer'' +1 8O5.420 ,.3O7O We had a fantastic experience working with SeedLegals, specifically with Molly and Andrew. Molly guided us through the SEIS application process with utmost professionalism, and we received our Advance Assurance promptly. Andrew's comprehensive resources on funding options were incredibly helpful, giving us a solid foundation for our funding round. Overall, SeedLegals provided efficient communication and expert support. Highly recommended for startups!”

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Posted 2 years ago

“Très mauvais depuis quelques temps. Les produits commandés et payés ne sont tout simplement pas livrés. Aliexpress nous tient tête en affirmant que nous les avons reçus...Ce qui est totalement faux. Finalement, nous payons sans jamais recevoir les articles. Après plusieurs fois, nous avons fermé notre compte qui datait de nombreuses années. Aliexpress n'est pas fiable. Nous ne le recommandons pas.”

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Posted 2 years ago

“I made a purchase online with AliExpress for $109.27 on 6-14-2023 & was supposed to have received 8 Disney shirts (purchased for my Disney Cruise which is on 8-1-2023) by 7-6-2023 and NO Later than 7-11-2023 per their "on-time guarantee" delivery. I have contacted the seller, AliExpress, ACI (shipping partner that claims USPS has it), and USPS (which claims the shipping partner has it) and NO one knows where this pkg is BUT AliExpress claims the carrier is trying to deliver it, and wants me to wait til 8-18-2023 for delivery of these items that I purchased on 6-14-2023 that has been "out for delivery" since 6-26-2023. AliExpress nor the sellers are able or willing to give me any information as to where this package is, what carrier has this package, or an ETA for this package. I only receive daily emails claiming to be "shipping updates" - I have yet to receive my refund or the order. AliExpress claims to have purchase protection for its consumers but I have yet to receive a refund for the goods I paid for on 6-14-2023 and per the website "on-time guarantee" delivery. which my order has been "out for delivery" since 6-26-2023”

Aliexpress 1 star review on 26th July 2023

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Posted 2 years ago

“Bvxxddcvbkojbb they are the worst website ever”

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Posted 2 years ago

“Do NOT buy anything from AliExpress/ AliBaba Website. If you get a defective item, there won't be any refund! It is so risky and you may lose your money. No customer service!”

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Posted 2 years ago

“bad experinces never get my order over $310 & no refound miss my money dot due bussines”

Aliexpress 1 star review on 15th July 2023

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Posted 2 years ago

“If I could leave less than one star, I would. Do NOT order from this site!!!! I recently spent a lot of money on a large order, and for some reason can’t log into my account. I tried to contact customer service about this issue, and all I get is a bot. If you want to talk to an actual human, you need to log in. How am I supposed to talk to a human about not being able to log in when I can’t log in?! This is ridiculous. I filled out the form to reset my password and the bot said to confirm over email, an email which I did not receive. Imagine my frustration when I still keep getting the onslaught of spam they send to my email but not receiving the password reset. Oh, and by the way, I still haven’t received my order. Only order from this site if you want to spend a bunch of money and not receive your order and are happy with a ton of spam and ZERO customer service.”

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Posted 2 years ago

“The seller makes false advertisement with product images, also sends faulty damaged, not functional products, then pretend not receiving complains and scams clients, Aliexpress also sides with scammers all the time, the complain section of their website is a disaster, I don't recommend buying from this site, you will be disappointed and angered by these thieves.”

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Posted 2 years ago

“The seller lied to me and sent the wrong item. I ordered 9kg item, he sent 4.5kg item instead. He asked me to send him 30 more dollars, so he can send the right item. Aliexpress asked me to return the item, seller pays return postage. Checked with Royal Mail, Parcel Force, UPS, Fedex it was more than the item cost. £62 item (same price for return postage). Tried to contact Aliexpress multiple times, you just cannot get in touch with them at all, their chatbot Eva is useless. Aliexpress is a scam website if you have a problem and want to return an item. They will not help you. In the terms and conditions it was said that if the return cost is higher than the item cost, contact Aliexpress for the solution, but it was impossible to contact them, chatbot never transfers you to the live agent. It works as a scam.”

Aliexpress 1 star review on 11th July 2023

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Posted 2 years ago

“LEEDOAR Factory Store the seller sells defective TWS earphone products, do not exchange, do not return money, no one should buy anything from him!”

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Posted 2 years ago

“I started with Ali about 10 months ago. Most of my items have been decent quality. I realized that for women's clothing, you need to size up. Sometimes, 2 sizes. Sometimes, the quality you receive is not like the photo. Some are great finds. And come out better than you would think Regarding my issues 1. Wrong size 3 items were relatively cheap and I gave them away to charity. 2. A clothing item was not made according to the size chart there was a refund given and I used that to tsilor the item. 3. One items was not at all like the photo and the seller denied all my complaints and said ship it back. Catch there is no free return shipping and can cost like $40 to return which obviously is more expensive than the item. Another one not like then photo was a 50% refund. The item was very poor so I had to throw it away and could not donate, another reveived a full rrfund . 4. Some items were really mediocre, but I was able to make it work. In all of all my purchases, isdues about 8% either got a refund, partial refund or went straight into the garbage.”

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Posted 2 years ago

“Sorry as much as I would like to order a electric bike for a couple grand I will not get involved with a company with a review the same.if not worse than wish hens the name wish in on hand hope u don't get screwed like me twice that company can go f......... them self”

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Posted 2 years ago

“Type of site only for those who do not value their time. Terrible, there's nothing good”

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Posted 2 years ago

“Poor quality and no customer service.”

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Posted 2 years ago

“The dispute process is extremely frustrating -- maybe it's just that their auto translate system is faulty or their limited meu choices cause the frustration. But I was unable to find the way to select my order for their process to work. It is almost impossible to get a human to chat with and the selections of dispute reasons is just too limited.”

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Posted 2 years ago

“Number of fake ads. It's impossible to receive a reply from their customer service!”

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Posted 2 years ago

“These muppets sent me a message saying that my $15.00 purchase had been delivered, I did not receive and I've requested a full refund which has been ignored. DO NOT BUY ANYTHING FROM THESE SCAMMERS”

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Posted 2 years ago

“I placed an order and received only part of the item, buyer protection refused any sort of refund. Gave it another chance and bought some lights, received an email at 4.30am saying goods were delivered, I was still asleep. Tried putting in for a refund and then gave up. Lucky I paid with Paypal who refunded my money within minutes. Wouldnt bother with Ali Express, the only express is quickly getting your money....”

Helpful Report

Posted 2 years ago

Aliexpress is rated 1.4 based on 3,340 reviews