Aliexpress Reviews

Name: Aliexpress
Rating: 1.39

1.4 Rating 3,409 Reviews

9 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,409 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 19th December 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

672

Anonymous

Anonymous // 01/01/2019

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“I will give zero star for this business if I can! You can't reach their customer service by phone or email, just chat! Their customer service seems polite but useless, they even silly asked me how could they help me to solve my problem. I ordered 3 large planter pots of the same style and color and been informed from the seller that they will be shipped in 3 packages. Does this make sense? Then they emailed me that the packages have been delivered, but I didn't receive anything. When I traced the tracking all the packages delivered to someone else's house not my house and those items are not the items that I ordered. I chat with the AE customer service 3 times and even sending the pictures in font of my house and the pictures of the delivery items to someone else's house so they can look at it but both they and sender kept sent me the tracking information said "delivered" and not refund my money. This company and their seller are fraud and should be removed from the Internet to prevent more victims of their fraudulence.”

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Posted 2 years ago

“Their service went completely bad- I suspect its not a customer service but some arrogant view into international customers. Will not buy with them, because goods remain with their shipper, Yto Global Pty Ltd, VIC. With multiple times trying to reach on Aliexpress help I was sent same apologetic copies of messages. They pretend to be higher rank agents on chat, but really do nothing. Provided to them proof from Australia Post that item returned the shipper, Aliexpress agents would still demand some certificates of approval which Auspost dont provide, because all tracking information available is for international check and prove. So, item remains at shipper, and aliexpress fraudulently will do nothing to help. PLUS, their sellers can delete reviews, for fact! Mine is gone. Fraud platform”

Helpful Report

Posted 2 years ago

“Do not buy from Aliexpress! Returned an item which was not as described at all, hoping to get the refund back. But the seller refused to pay any return shipping even though they should be paying due to item not as described. Aliexpress customer service instructed me to go ahead send the goods and they will reimburse me for the shipping if seller refused to pay. I did what they told me to do but the item is never getting to seller since the seller did not want to pay custom tax to release the goods from custom. The goods has been stuck at Custom for 1.5-2 months. Now the item is on the way back to me... and the seller has been ignoring my messages. And it's been 4 months, I dont have my money back and dont have the goods back either. Aliexpress is not refunding me anything and no reimbursement because they said it is not technically "delivered" as their so-called policy. They are not protecting their consumers but their sellers. I lost 400 bucks in total, and I am super tired of this already, it's been 4 months. My bank also rejected my dispute because Aliexpress kept claiming that the seller did not receive the good, and the bank cannot force them to refund... I need a solution of this, Aliexpress! You cannot let seller take advantage and trick the system like this, you are harming your customers!”

Helpful Report

Posted 2 years ago

“I ordered a BreadMaker. The shipper gave out a Fed Ex tracking Number. I had ordered the Bread Maker on 24 August 2023 and received a tracking number in 7 Sept. 2023. When the package didn't arrive . I called Fed Ex and was told that neither my name or the address was not on the package that fed ex received an address and name that wasn't mine. Notifying Aloexpress about my problem they said they started an investigation. The shipper claimed that they had sent the product and gave the tracking number . This is the number that I had used when tracking the bread Maker. The shipper suggested that I was dishonest andwas trying to scam them. Aliexpress took the sellers word and refused to even check with fed ex. They denied the claim saying they had info that the package was delivered. Of course it was delivered but not to me. An easy check with Fed Ex and they could show that the package was never scheduled to be sent to me.”

Helpful Report

Posted 2 years ago

“I placed an order in September and I have not received anything yet. I tried to get a refund and they wouldn't allow me. They haven't tried to fix the situation or anything”

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Posted 2 years ago

“I paid money and my ordered items never show up. AliExpress suggested me to go after local post office, the sender who I need to find out in global wide and to knock my neighbors' doors. Then, they closed my dispute and refused to refund me because I cannot provide evidence. AliExpress customer service discontinued and shut down my online chat because "we cannot answer your questions". Stay away from them. Horrible shopping experience.”

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Posted 2 years ago

“To this day I am still waiting for my Black Silicone Sealant to be delivered. Arrived in Australia on 21 August and still waiting for it to be delivered. No answer to refund requests. Keep on asking where is it. Get no reply. Have stopped buying from them. Steal my money you won't steal it again.”

Helpful Report

Posted 2 years ago

“Avoid ALI Express They will fail to deliver Told by them I need to track down as parcel arrived in UK. Go elsewhere I would have left zero stars if I had the option to.”

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Posted 2 years ago

“it's not a reliable online shopping website. The attitude of customer service was condescending and shut down my inquiries about a dispute after I provided pictures as evidence. My dispute was mandatorily closed by AliExpress. I didn't receive my ordered things and no refund. They are scammers!”

Helpful Report

Posted 2 years ago

“Can't and should not trust this company. I ordered an LCD fro my laptop, and it arrived cracked. I returned it and paid for the shipping and they said they will refund me. Still waiting!. I had to order another LCD but this time they sent the wrong one. Again, I returned and paid for the shipping and the said they will refund me. Nothing happened. I ordered a trackpad for my Macbook. After one week, the seller created a fake shipping label that was showing "tracking unavailable". This continued for almost one month. I asked for refund. Nothing happened. I ordered a touch ID button for my Macbook and never received it, and was sent back to the seller because the seller wrote my address wrong. I asked for refund but AliExpress said no refund because item is in transit. Got nothing. This is not an individual case and with one order. Too many people actually complain about this company. Can not trust them and should not trust them. Sellers advertise for too many products at low prices, but they send you (if they send you at all) either damaged or wrong items. You end losing your money. Buy from Amazon”

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Posted 2 years ago

“This company should not be allowed in business! I ordered several things from the site with free shipping then they contacted me asking me to cancel the order. They had one thing with discount, and I ordered one, then they raised the price, and emailed me to cancel the order! Cannot trust any of their advertisement. I even told them they can charge the difference since it is only couple of dollars, but no response at all. Worst company ever!!!!!!”

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Posted 2 years ago

“I was defrauded . I bought a commercial electric meat slicer for $230.91 and never received it. They sent a tracking number that tracked nothing till one day I received a notice that my 35 lbs meat slicer had been delivered. Got nowhere on Ali express or the seller websites. Order #8173806804448430 from the seller/store 1102942338. on 8/23/23. Next time I will pay the extra and buy from Amazon. Stay away from these Chinese sellers.”

Helpful Report

Posted 2 years ago

“This platform can NOT be trusted, made a purchase of $400.00. received incomplete set, several time contacted the seller and dispute center, it seems that Ali Express its a Robot Express and nothing else. I have sent the seller and the dispute center the misleading advertisement of the item and the response of the seller that he says it is what it is. I can not get your item back. and Ali Express with all rubbish policy say no refund........ ....”

Aliexpress 1 star review on 28th September 2023

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Posted 2 years ago

“do not purchase anything from this company!! I bought a compressor that was defective,requested a refund after 2 weeks of having to negotiate with seller,now i am having the same problem with ali express refusing a refund.This is after the seller agreed to refund my money ,”

Helpful Report

Posted 2 years ago

“AliExpress won't backup the buyer if the seller sends the wrong thing or you received a broken items do to the sellers poor packaging, even if you dispute the charge, they will side with the seller I guess they are all Chinese after all.”

Helpful Report

Posted 2 years ago

“The parcel took forever to arrive and it arrived damaged. If you want to leave a review, you must get the Aliexpress app. Really, really not worth it; I will never use them again.”

Helpful Report

Posted 2 years ago

“I never received my items and wasted time going between post office and AliExpress which both are demanding proof against each other . At the end I lost my money and time . The dispute are useless because they want a signed proof from post office and vice versa . AliExpress advertise a buyer protection but it is a scam .”

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Posted 2 years ago

“I still waiting for refund , from Sep 08 , this year. I don't know how much take, they said 3 to 20 days. I made a purchase by mistake , and I cancelled immediately. To complicate to get your money back after cancellation .”

Helpful Report

Posted 2 years ago

“Product got caught in customs because it's a medical device (inidividuals are not allowed to import it) and the seller sent it as a nail polisher. Even if you provide proofs, they will keep repeating it is just a delay and it is your responsibility to customs clear it and pay the tax. Even the seller agrees that i will be reimbursed but he does nothing to help. They just ignore whatever proof you bring (sms and emails exchanged with customs) and will repeat the same : currently your product has a delay. It was supposed to arrive in 10 days. It's been a month that it is held in customs and it will not pass for sure.”

Aliexpress 1 star review on 24th September 2023

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Posted 2 years ago

“I've about given up on AliExpress. Too many SCAM VENDORS with poorly described JUNK. Mostly COUNTERFEITS with FAKE logos. (18awg wire that's more like 30awg). Search results are useless, yielding about 10 bogus hits for every valid one. (search for chip sockets, get tampons). AliExpress floods my inbox with useless shipping "updates" to tell me my ordered item has been moved from one side of a warehouse in China to the other side of the warehouse. AliExpress floods me with endless SCAM PROMOS for cheap products with HUGE SHIPPING CHARGES ($6 shipping charges sneakily added during checkout, for a $1 product). Like many, AliExpress has lost their ways. They are too plugged into the social media frenzy of endless promotion and fake excitement. They need to "stick to the knitting" and match valid sellers and buyers, with well-described, and fairly priced products, and reasonable shipping. End the scammy promotion gimmicks.”

Helpful Report

Posted 2 years ago

Aliexpress is rated 1.4 based on 3,409 reviews