Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,293 Reviews

9 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,293 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

665

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never shop with them again. They don't look after customers. If you didn’t receive an item they will not help you. Kiss your money goodbye.”

Helpful Report

Posted 2 years ago

“I didn't received my goods, Aliexpress team said that I have to prove it :))) When I have asked "how can I prove that I didn't received my item?", they answered "now this request has exceeded the AliExpress protection period." 1 star its a lot for them!”

Helpful Report

Posted 2 years ago

“Every SINGLE time I have an issue, the seller rips you off. The website is awful. I got sent an item in the WRONG color, and the seller blamed me and "offered" that I send the item back to China for 1/2 refund. As good as the prices seem, AVOID AVOID AVOID. This is a lousy, lousy, lousy site!”

Helpful Report

Posted 2 years ago

“They stole the money, transferred it to the bonus account instead of returning it to the card. Now they send a falsified screenshot with an inscription that was not there at the time the order was canceled. Moreover, in the falsified inscription they refer to a document with the terms of service, which does not exist. Use other services, where delivery is faster, cheaper, and they don’t steal.”

Aliexpress 1 star review on 28th February 2023

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Posted 2 years ago

“Their return policy is the worst,beware,their products look enticing but they charge shipping as much as the product price and just a few has good quality ,the rest is just a waste of your money and they will also charge you twice for some items,so pls be very careful,you might as well really buy from Amazon ,if ppl really want to buy some items fr this online site,they can just spend maybe the most $20,it's a trial n error but me I spent nearly $300 and hasn't gotten all the items I ordered.This is a ripped off.So pls ppl BEWARE!!!”

Helpful Report

Posted 2 years ago

“Do not buy from the SCAM COMPANY ALIEXPRESS, no item received, I had to fight with this SCAM COMPANY ALIEXPRESS and did not got refunded, very bad, anything you buy from the SCAM COMPANY ALIEXPRESS, you will lose your money, there FREE RETURN is fake, there BUYER PROTECTION is fake, they will use a fake tracking number, look at the reviews, everyone lose their money, no one gets refunded, shame company SCAM COMPANY ALIEXPRESS.”

Helpful Report

Posted 2 years ago

“Its beyond belief that this fraudulent merchant is trading. Like many others on here I was scammed by AliExpress. Firstly, the merchant sent me counterfeit goods, I opened a dispute with them and they agreed I could return them for a full refund. I returned them to their UK warehouse with the pre-paid postage label they sent. AliExpress then said item was never returned even though I had Royal Mail proof of delivery. I opened a case with PayPal, AliExpress responded saying they have agreed to refund provided I send the items back to their address in China! PayPal closed the case in the sellers favour, I contacted PayPal and explained I have returned them to the original UK address and again provided my tracking info and proved to them that they were also deceived by AliExpress. PayPal reimbursed me with a voucher for the full amount. I have reported AliExpress to the National Consumers Standards they need to be taken down.”

Helpful Report

Posted 2 years ago

“do not buy from theses people, no item recieved, I have to fight with the seller and Aliexpress, very bad, buy from Amazon or Ebay, much safer, theses people are scammer (seller and Aliexpress)”

Helpful Report

Posted 2 years ago

“The worst company I had to ever deal with! Really poor customer service, I have raised two disputes to signify that the order has been sent back, as I was unhappy with the size and it's been more than 35 days and I am still waiting to be refunded. The most unreliable customer service I have ever received. If I were you, from customer to customer stay away, otherwise you may be scammed. Very disappointed with them. I will never ever buy from them.”

Helpful Report

Posted 2 years ago

“Bought a car item for aliexpress. Seller send the one suitable for Usa and not australia. Upon complaining, the seller ask - is your car right hand side drive. I mentioed that its australia and all cars sold here is right hand side. Even after repeated too and for messages including aliexpress customer team the result was sorry No- refund. I said i dont want refund, i want right product.”

Helpful Report

Posted 2 years ago

“Store No.5877107 soramoore Official Store i have bought for around 300 $ items from this store, and the owner sent half of the items and stole the rest of my money and refused to refund me the money. i added very bad reviews but he deleted all the pages with bad reviews and he re added same items with no people review so he will be able to steel people's money all over again. too bad #aliexpress customer support they refused to refund me, even though i have sent them the bad conversation with the supplier, the bill that i received through the post that shows that i have received 9 items, while i ordered 15. I talked to them more than 10 times, and every time they sugar coated the emails and chat and the result is no refund. so, I believe nowadays aliexpress is not dealing properly with fraud suppliers. which make their customer service very bad and bunch of liars.”

Aliexpress 1 star review on 14th February 2023

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Posted 2 years ago

“Don’t ever buy fm them! I received a wrong hearing aid item. Seller was unapologetic, kept telling me I am lucky to receive a more expensive item but the item cannot be found in their online store! Ali Express did nothing except lip svc. I wrote in 4 to 5 times and all they said was they would revert but none did! Terrible! Nvr gonna use them again! NEVER!”

Helpful Report

Posted 2 years ago

“Deplorable Aliexpress, I have spent US$600 and I got nothing, it was mutually agreed with seller to return the item without tracking information, the seller have received the item back now but no reporting it, this is a scam, my company was starting to spent $3000 per month in part for my business from others seller, I will make sure that no one in my entourage and my business buys anything’s from your scam company, extremely disappointed.”

Helpful Report

Posted 2 years ago

“I received order purchase confirmation on 1/16/2023. Afterwards, only junks keep coming. I can't visit my account due to "password issue", and the "forgot" link never sent a code to my email. I tried different sites to login by using the same email address. One place even declared "invalid email address". Register by using the same email, it refused due to an existing account. The help desk website @https://www.liveagent.com/directory/aliexpress-help-desk-contacts/, all listed means are marked as "N/A". After payment, you swim on your own.... It's a money sucking scam! Not worth a look.”

Helpful Report

Posted 2 years ago

“Grossly over charged for one purchase and now that non-purchase is in dispute. Pricing was a moving feast, kept changing which was confirmed by screen shot. Other orders cancelled and refunded without notice. Good buying experiences blemished by the bad so will be shopping elsewhere in future.”

Helpful Report

Posted 2 years ago

“Placed order on December 23, 2023. It was delivered to an address 300 miles away. The street address was correct. It was just in another town in another state. I sent a message to the vendor "Shop421847 Store", they refused to respond. I contacted aliexpress and told me I needed to wait for the package to be delivered. I informed of what had happened they are refusing to help and the vendor "Shop421847 Store" is also unresponsive to my messages”

Aliexpress 1 star review on 18th January 2023

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Posted 2 years ago

“I receive a damage item and I opened a dispute twice and I had evidence and a picture of damaged items fully opened upon arrival and both times I was refused a refund by Ali express and after begging for a refund from seller, the seller never refunded me and BLOCKED ME from sending messages, this is the biggest fraud and scam I have ever experienced”

Helpful Report

Posted 2 years ago

“The seller sells a industrial trash, the pan was made crooked through the error of producing process. Indeed, these kinds of things can not be sold in China. So they tried to sell it to the foreigners. I opened dispute, the result is that I get half of the refund, or I should return the item at my own cost.I think this is not fair, they don't treat this issue according to the trade regulation, rather politically. This shop is BABK Super 520 Store. Don't buy anything from this shop, the seller is selling damaged goods intentedly.Furthermore, the sellers on Aliexpress have hacked my feedback systems several times, even if the Aliexpress have repaired it, still you can see this is not secure page.And there are many falsified 5 stars feedbacks, which edited in perfect English language with series of pictures one after another.So their sellers can manipulate the feedback system without their notice. My experien is thus that I will never buy things from Aliexpress which is over 200 Euro, if there is a problem, I will not loose too much money.”

Aliexpress 1 star review on 16th January 2023

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Posted 2 years ago

“Don't buy from AliExpress otherwise you will be sorry Ordered Drone for my child and Its was showing hold by custom after a while. With no help from seller I opened A case at AliExpress which resulted In seller favor making me wait for over 1 Month They told me to contact the customs and i did, they could not find any information by the given Tracking number. Even I did told them, That i did not see any evidence from seller and i m the only one who had to proof everything. I had paid for custom like AliExpress charge at the checkout. I lost 890 Turkish lira and child is still waiting not knowing the situation. Buying is easy from AliExpress, When item did not send or come to you. You want be able to do anything”

Aliexpress 1 star review on 12th January 2023

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Posted 2 years ago

“Product shipped was defective. When I opened the package 3 pieces came out for what was supposed to be one. I even sent pictures and they refused to refund. This is what you get when you buy cheap Chinese garbage. Shame on me!”

Aliexpress 1 star review on 10th January 2023

Helpful Report

Posted 2 years ago

Aliexpress is rated 1.4 based on 3,293 reviews