Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,365 Reviews

9 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,365 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 8th September 2025

Anonymous

Aliexpress 1 star review on 4th September 2025

Seamus Coleman

Aliexpress 1 star review on 21st August 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

John Allison

Aliexpress 1 star review on 30th April 2025

Alex

Aliexpress 1 star review on 19th April 2025

Bassy Brooks

668

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unsubscribe from Emails does not work at all. Bombarding with emails every day. I will delete my accound but it takes 20 days already for a small order...”

Aliexpress 1 star review on 25th June 2024

Helpful Report

Posted 1 year ago

“Fake seller,sending fake tracking number,scams”

Aliexpress 1 star review on 24th June 2024

Helpful Report

Posted 1 year ago

“Aliexpress is so bad that it doesn't deserve even one star. I received the wrong size items and the wrong amount. I submitted pictures and screenshots proving this and Aliexpress denied my dispute (see attached). I decided to contact the seller via message and the seller acknowledged their error and made it right but Aliexpress refused to honor that. There is no way to speak to someone via phone and the Aliexpress site is glitchy and doesn't work well when it comes to communication. DO NOT buy from Aliexpress because if there is an error they won't support your claim. Also, it takes FOREVER for your order to ship! NOT recommended!”

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Posted 1 year ago

“Scam company, never buy. You will lo ose your”

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Posted 1 year ago

“Got scammed. Got some nonsense instead of my item, and with a letter from the seller saying I need to send more money for my item. Tried to get my money back and was told there wasn't enough proof! I mean I can't have better proof than a letter from the seller! First and done with Aliexpress.”

Helpful Report

Posted 1 year ago

“I have been shopping online for the last 10 years, and this is the first ugly challenge encountered me. It is my first time when I buy item from Aliexpress on the cursed day. I bought a gazebo on June 7th, and it was initially guaranteed to be delivers between June 10 and 14. The date was pushed back to June 12 to 16 as soon as I placed the order. They stated the item was shipped and gave me a tracking number. The item was delivered to different City on June 13th. Aliexpress asked me to contact the carrier, and the carrier stated that the item was not for me and it was delivered to the right person and address. They gave me someone's tracking number. I still didn't get my refund, and they keep asking me to wait for 30 more days in order to investigate the issue and get refund. This is the stupid company that should banned from involving in online trade in U.S. Don't be deceived by the affordable prices of their item. You are going to waste money and the valuable time instead.”

Helpful Report

Posted 1 year ago

“I bought a battery charger 4 months ago , a professional one of 60 eur worth. It started go shortcut and smell bad some months later . I asked warranty but they asked me to provide proof to professional center but i sent a video with evidence . Never had reply back Avoid to buy electronics from “choice “”

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Posted 1 year ago

“You guys are scam you take money for goods and don’t deliver. People stop buying from you”

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Posted 1 year ago

“Be careful, the complaint is on the seller's side because they make a profit from the stolen money, sellers don't send anything and all they need is a fraudulent tracking number Be careful, there are a lot of fraudsters with whom the aliexpress claims department cooperates and divides the profit from the fraud”

Aliexpress 1 star review on 18th June 2024

Helpful Report

Posted 1 year ago

“I bought a watch that as it turned out it would not fit on my wrist. I had to returned it using air mail post with tracking number. The returned watch -according to the tracking- was delivered to them 4 weeks ago. AliExpress does not give me a refund claiming that it was not received !!! AliExpress covers the inefficiency (?) of the seller and does not take into account the proof of the delivery of the returned watch! I will never buy from them again. And this applies to my family and my friends”

Aliexpress 1 star review on 17th June 2024

Helpful Report

Posted 1 year ago

“Scam site, the website lies and tells you that items shipped from the United States and that she will get them in a few days. So you pay them money, expecting furniture to come quickly. Instead, these individual sellers from China email you, you never get a notification of this email, that of course they don't have the items, and the other seller said my address was wrong and they couldn't ship to my address. Clearly this is because it's coming from China. Now I have to waste my time getting my money back when I was expecting furniture to have arrived. It is the websites responsibility to make sure sellers don't post items they don't actually have, and are truthful with the location of the items. BTW, after the seller told me they didn't have the item, it was still listed as active and others could pay to purchase it. This is unacceptable.”

Helpful Report

Posted 1 year ago

“Aliexpress is a scam. I bought a dress, returned the dress. The seller refused to pick the dress up because there was no phone number on the shipping label. I provided them with the tracking number. It has been sitting in China Customs for 2 months. I reached out to Aliexpress for assistance, provided proof and they denied my refund. They are part of the scam, there is no buyer protection. They need to band them from the United States. I paid return fees and customs fees, so I'm out of over $300 dollars.”

Helpful Report

Posted 1 year ago

“Promo of 3 items for 0.99 for first time users was offered. I ordered, during the est delivery window I received a 1.00 credit and then the next day it says it was delivered two days prior but I didn’t receive it. Now I only have the option of a 1.00 refund. Very first and very last time even attempting to order from them. Keep the dollar.”

Helpful Report

Posted 1 year ago

“Buyer protection was not working for me, as well as 90 days free return policy. I am not sure why do I need even to open case under free return guaranteed policy. Be very careful buying from them. Smell like scam for me.”

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Posted 1 year ago

“Bad bad bad. Bought men’s shirts in medium way to small. Asked for a refund and it’s been in review for days. Hard to find someone to talk to on their app. Stay away”

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Posted 1 year ago

“Item was never receive, and they refuse to refund”

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Posted 1 year ago

“Ripoff scam what a joke”

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Posted 1 year ago

“Ordered a 6-pack of solar lights, only one was delivered. There is no way to contact Aliexpress or the supplier. The value, fortunately, is low and not a great loss, but still frustrating. Avoid using Aliexpress.”

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Posted 1 year ago

“Absolutely disgraceful. I was sold a fake phone. It's so bad that you can't even change the time on it. Not even worth $5. The operating system is a sham and the camera is from a phone of 15 years old. I am trying to return it. It states "Seller" pays and provides the returns label. I have asked for this label 3 times and he replied once saying I need to return it, he keeps ignoring my request. Customer service keep telling me to pay it myself. There is no "Buyer Protection' just dishonest sellers being protected by AliExpress. I show all the evidence, they agree that the seller should provide the label yet do nothing to help me. I have spent over 3 hours in total of my time with 2 customer service agents. Ela, who was lovely and has made a complaint against the seller for me, then Pol who just kept telling me to pay the shipping myself even though she can see that it clearly states that the seller pays. It's ok when you're buying but the moment a problem arises with a high value item there is absolutely no support at all. The BUYER PROTECTION claim is not fit for purpose, the seller is the one who is twisting the system and able to get away with it. We have rules I'm told. Rules which allow sellers of fake goods to make $1000's of dollars whilst the innocent customer remains unprotected. An utter sham.”

Helpful Report

Posted 1 year ago

“Terrible company. No buyer protection whatsoever! Beware.”

Helpful Report

Posted 1 year ago

Aliexpress is rated 1.4 based on 3,365 reviews