Argos Reviews

Name: Argos
Rating: 2.69

2.7 Rating 4,066 Reviews

42 %

of reviewers recommend Argos

Company Reviews

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Metrics

2.7

Based on 4,066 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just had my delivery cancelled again this week that is now the 3rd time. Why do you lie and say you have items in stock when clearly you do not. 3 days arranged of work for nothing !”

Helpful Report

Posted 10 years ago

“VERY POOR CUSTOMER SERVICE. PLACED AN ORDER EXPECTING DELIVERY WITHIN COUPLE DAYS. 2 WEEKS LATER - NO ITEMS, NO APOLOGY FOR DELAY & NO RESPONSE TO EMAILS. UNACCEPTABLE - AVOID! MANY OTHER MORE PROFESSIONAL COMPANIES OUT THERE”

Helpful Report

Posted 10 years ago

“I am absolutely disgusted with the customer service I have received from Argos. Firstly I went to place an order on the 11th of May 2015 this order did not go through and the payment went to pending which meant it was unavailable to me. I rang my bank whom said there was no issue with my card and was more than enough funds available within my account. I made another online payment to another store to check and this went through straight away. Therefore meaning your website was insufficient. I was then advised on one of my other conversations on the 14th of May 2015 after originally telephoning to ask why the funds had still not been released to me to re-place the order to ensure i would still get the 20% of furniture and the 20% off home yet again this order wen to pending leaving me almost £1,000 down within my bank account as I illiterate again your website was insufficient. When i rang customer services regarding this matter I was originally told it would take 24 hours and after this period of time the funds would be released back to me, this did not happen. I rang back a further 3 times to be told different information on every occasion: the money would be release within 48 hours, 7 days, 21 days. the first 2 times I telephoned customer services i was transferred through to the finance department after these two telephone conversations when i rang back as the money had still not been released to me I was told I was unable to be transferred through to the finance department as this is not allowed to be done, so why was I the 2 previous times? Hence a concern the staff i spoke to were incompetent of doing there job correctly as not one person could help me with my complaint i was passed around to different people to receive different answers and no solutions. After 2 weeks of stress and numerous pointless and unhelpful conversations with Argos customer services I finally received the 2 amounts of money within my account. I placed the order yesterday over the phone and I did not receive the 20% off home as this discount had apparently come to an end. This is disgusting as it was your own fault due to your website being insufficient and staff members being incompetent of helping me with my issue caused by yourselves that when the order finally did go though it was too late to receive the discount which I should have received. I highly suggest customer services staff members are clear on your policies as I state again i received different information every single time I telephoned to resolve my issue caused by yourselves and I have been left disgusted by the service I received and unsatisfied. They also do not appear to actually have a complaints department which is very strange and frustrating!!!!!!!!”

Helpful Report

Posted 10 years ago

“Really disappointed with Argos. I ordered a lay z spa with express delivery which is an extra £19.99. States that it would be delivered within 3 days which was imperative as we were having a BBQ this weekend for the bank holiday. They call me 2 days later to book a delivery but said the earliest would be a week away! Really annoyed as now can't get another one delivered by the weekend. Have cancelled the order and getting a refund, but you have to wait 5 days for money to be returned!!! £444 lighter and no hot tub. Thanks a bunch Argos!”

Helpful Report

Posted 10 years ago

“We ordered a fridge freezer from them and what attracted me over other companies was the express delivery. We are a large family managing without one of our main appliances. Phoned to arrange delivery but could not delivery on day I was at home express delivery is just a way of attracting you to buy from them. I am still waiting for my item it will be delivered 10 days after we ordered. They blame delivery department. Take some responsibility Argos !!! Very disappointed”

Helpful Report

Posted 10 years ago

“Very bad customer service. Have cancelled order now after waiting 6 weeks. I would personally avoid and shop elsewhere.”

Helpful Report

Posted 10 years ago

“Went to Argos in Leighton Buzzard on 15th April and ordered and paid for a Bush fridge freezer. Paid for delivery and collection of old appliance. They gave me a delivery date of 28th April between 7am and noon. Got a text message from Argos on Sunday 26th telling me to ensure my old appliance was empty defrosted and disconnected. Had a local builder come and remove two kitchen cabinets and a piece of worktop and remove the old fridge freezer ready for collection. Argos never turned up so I rang them....they said it wouldn't be with me until Friday 1st May !! They forgot to let me know !!! In the meantime I have a half demolished kitchen three bags of food going off and having to do a seven mile round trip every day to do shopping. If I want to cancel it will take them 7 days before I get my refund so my only choice is Hobsons. I'm almost in tears over this ..... saying sorry is polite it is no replacement for customer service. Argos should be ashamed of themselves.....they should not be selling products from manufacturers that can't deliver.”

Helpful Report

Posted 10 years ago

“I placed an order one month ago. The goods were supposed to delivered one month later. few days ago I start receiving calls from Argos that first one of the item could not be delivered for a month. I replaced the item with another one (not to wait for a month) but that was not all. The other item which was supposed to be delivered tomorrow for some reason could not be delivered again for a month. So I have decided to cancel the order completely! Very disappointed!!!!!”

Helpful Report

Posted 10 years ago

“Brought oven (Bush) packed up after 15 months and hardly been used ! Argos wont give me any money back and have taken ages to answer my e mails complaining. Have had to buy new oven and pay to have installed !”

Helpful Report

Posted 10 years ago

“Gutted!!! I ordered a washing machine on the 14th April and waited for notification of delivery...and waited...and waited....The order tracking system didn't give me any information when I entered my order number so this morning-22nd April I managed to get through to a nice lady at our local store who put me onto 'expert telebooking' Nothing had been forwarded to them & I was told a manager would ring me back-which she didn't! I then rang a freephone number & the man told me there had been none in stock. Why wasn't I told this so I could decide whether I wanted to wait this long? Eventually he said next delivery would be on the 8th of MAY!!!!! I told him to keep his washing machine & give me my money back ! Won't be using Argos again. B Tunbridge”

Helpful Report

Posted 10 years ago

“The most awful customer service, delivery service, warehouse management the whole thing!!!! Ordered wardrobe for my son to be delivered on Saturday because me and my husband work full time and weekend is the only time we can get household chores get done. It arrived just half part set as one of two said on the box, for the rest of the second part of wardrobe we had struggle over the phone with Argos customer service like absolute hell, as the same day they again deliver wrong item box. Also they hidden the fact that part 2 item they could not deliver because it was damage we found this fact out during several phone conversation with customer service. Eventually the box 2 arrived Sunday morning in minicab with £20 gift card. We vowed never order any furniture from Argos ever again.”

Helpful Report

Posted 10 years ago

“Delivery of £250 camera lens failed to arrive on two promised times, they finally delivered it to a "neighbour" which was given to a person called "ZIKI" in a communal entrance of a block of 50 flats. Now most likely long gone! Absolutely appalling customers services!”

Helpful Report

Posted 10 years ago

“I've just been to the North Finchley shop to either exchange or return an item I bought as part of the 2 for £15 offer on toys. I waied in a queue to ask if I could either exchange or return the item and a lady told me that I could return. I asked her if I would get half of the £15 or not, considering each item separately costs £10. She assured me I would get £7.50 and wrote on my recept £7.50 cash back, but asked me to go to another queue to get it. I then waited in another big queue for a long time as the shop was very busy to be told I wouldn't get £7.50, but only £5. I am very annoyed as I believe that the shop should have trained the staff beter, so I wouldn't have waited in two queues to be told 2 different things. If the first lady had told me in the first instance that I would have been better off exchanging the item instead of not getting the full £7.50 I would have been more than happy doing that. It's not about the money I am complaining about, but about me wasting my time to get told two different things. I believe Argos had seen better days.”

Helpful Report

Posted 10 years ago

“Bathroom furniture ordered which arrived damaged. Hole in box had been covered by Argos label. Was replaced free of charge but should never have been dispatched in the first place. Can't blame Yodel for this one! Purchased CD player which played once. Was replaced free of charge but had to visit store to get this done which was inconvenient and costly (fuel and parking). This was bad enough but today Argos have managed to provide the worst shopping experience I have ever had. A wardrobe which took six weeks to arrive, arrived damaged. Delivery was refused. Contacted 'customer services'. Oh Dear! Unhelpful. Arrogant. Rude. Ignorant and lacking in any sort of customer service skills. It was made quite clear that Argos do NOT value any of their customers and would rather lose them than try to resolve a problem. Replacement was offered but another six weeks wait. As there is every chance that the replacement may well be damaged when it arrives a refund was asked for instead. This will take at least five days. Why? Where I work we can refund instantly and I'm sure if I treated a customer the way that Argos have treated me I would be looking for another job! Looks as though I'm joining the ranks of dissatisfied customers who will NEVER use this awful retailer again. The worst company by far that I've ever had the misfortune to have dealings with.”

Helpful Report

Posted 10 years ago

“If I could suit no stars that would be my choice Two large kitchen appliances ordered in store advised and written on the receipt to be delivered within 5 days 3 weeks later only 1 item delivered and have to wait another 5 days for the other Compensation..... forget it!!! Ownership.... Unheard of STAY WELL AWAY!!!!!!!!!!!”

Helpful Report

Posted 10 years ago

“Absolutely appalling service. We ordered a bed which took two weeks to arrive, when we took off the plastic wrapping we saw it was dirty and one of the drawers were broken. After ringing Argos and speeking to a very rude manager who offerd no apology we have to wait a week for them to come and collect it. Needless to say we won't be buying from Argos again.”

Helpful Report

Posted 10 years ago

“I purchased an Argos vacuum cleaner model VU 02, only to find I couldn't order a replacement filter. If you have purchased one of these, filters are available from Spares Crazy”

Helpful Report

Posted 10 years ago

“WARNING TO ALL ARGOS CUSTOMERS - THEY WILL NOT REFUND YOUR £10 PROMOTIONAL GIFT VOUCHER IF YOU USE IT AS PART PAYMENT TO BUY AND RETURN GOODS THAT ARE DAMAGED BECAUSE OF THEIR INCOMPETENCE IN PACKING. (I BOUGHT 2 X EMMA BRIDGEWATER TINS WHICH WERE SENT JUST IN PLASTIC PACKING BAGS WITH NO OTHER PROTECTION AND ARRIVED COMPLETELY DENTED). THEY ARE ALSO OF THE OPINION THAT THEY (AND THEIR SYSTEM) ARE ALWAYS RIGHT AND THE CUSTOMER IS ALWAYS WRONG. I WAS BASICALLY TOLD I WAS LYING DUE TO THE FACT THAT THEIR SYSTEM ACCEPTED MY VOUCHER AND A DISCOUNT CODE AND THEY HAD NO RECORD OF ME USING THE DISCOUNT VOUCHER. DREADFUL CUSTOMER SERVICE. I WILL PURSUE UNTIL THEY RETURN MY £10 VOUCHER AND POST ON AS MANY WEBSITE REVIEWS AS I CAN.”

Helpful Report

Posted 10 years ago

“I bought a Fitbit flex which was on offer for £58.99, they charged me £79.19 and when I queried this they tried to claim that I had bought it when the price was £79.19 and that the price only changed the day after I bought it which is a total LIE. I checked on the website and also the computer system whilst getting the catalogue numbers and both said £58.99. When I called customer service It was never mentioned to me that the price was £79.19 either and she told me just to go into the shop. (I called customer service as I had left the receipt in store) DO NOT TRUST ARGOS AT ALL & WILL NEVER SHOP WITH THEM AGAIN.”

Helpful Report

Posted 10 years ago

“I will never buy again from Argos. Couple of times I tried to purchase something that was already used by someone else. It looks like when a person returns a faulty product, Argos will try to sell it again. Not a problem Argos, there are other companies providing better service. In shot: Avoid Argos a much as you can.”

Helpful Report

Posted 10 years ago

Argos is rated 2.7 based on 4,066 reviews