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Argos Reviews

2.7 Rating 4,040 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,040 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Purchased a bush 8 inch my tablet after 4 weeks won't charge returned it to store refused to replace it unless I paid the difference in money as it was no longer in the sale offered to replace with a smaller tablet for the money is paid why wasn't it a like for like replacement ??? After all it was broke I also returned a tumble dryer last week after 6 months that also broke heating element engineer first app never turned up second appointment said the part would be ready to fit wednesday 3 days after fine not to arrive to chase them up to then be told the part would take 3 months to be delivered absolute joke machine Yey again returned to store and got a refund and again weve taken our money elsewhere I will not use and will not recommend Argos in the future for any electrical equipment quite clearly ARGOS is more than happy to take your money sell you rubbish then don't want anything to do with it ARGOS you should be named and shamed on national tv customer services appalling
Helpful Report
Posted 10 years ago
if I could give NO stars I would. Ordered 3 excercise bikes in total after they kept arriving broken. 5 DAYS off work waiting for deliveries collection of broken items. Almost a YEAR later they have still not fully refunded. Hubby bought our daughter laptop from argos online for christmas and TWICE they sent out the wrong laptop. Will never order EVER order from them again!! Everytime I am promised a call back regarding my refund they NEVER bother..in a YEAR!! Disgusting, disgraceful service.
Helpful Report
Posted 10 years ago
Phoned Argos as the rainforest jumperoo are in stock for £89.99. Two left, so then she describes it but it sounds like the discover and grow which is £79.99. That's not the rainforest one I said. She describes it as having black and white on which was wrong. So then I said that's the discover and grow one. I said how much is it? She said 89.99 when it clearly shows its not online. Its not that I can't afford another tenner but why sell it for the same price when it's not! I gave her the code for the discover and grow then she says its out of stock but it is stck under the rainforest one and is still still selling it 10 more!!
Helpful Report
Posted 10 years ago
NEVER EVER PURCHASE GOODS FROM ARGOS FOR HOME DELIVERY. ========================================================= They use that AWFUL courier company YODEL to deliver their goods and they are about as useful as a chocolate tea pot! As we all know they blamed christmas for all the let down customers in december. I purchased my goods on friday 16.01.15 for delivery on saturday 17.01.15 waited in all day for Yodel and nothing arrived. Yodels website said my parcel would be delivered on monday 19.01.15 and after waiting in all day again nothing arrived. I would advise if anyone wants anything from Argos to go into their store or if you really need something delivered GO ELSE WHERE
Helpful Report
Posted 10 years ago
Had a delivery rescheduled 4 times taking over three months to get my item. Had to spend hours on hold on the phone each time.
Helpful Report
Posted 10 years ago
Bought a black bush electric oven first oven arrived damaged had to wait a week for another oven to be delivered had 2nd oven delivered 1 hob not working unable to repair had to wait another week for 3rd oven to be delivered recieved 3rd oven opened door and inner glass on the door of oven fell out smashed all over my kitchen floor waited again for it to be repaired a couple of days before Christmas unable to replace glass as door on oven now faulty so have not been able to use oven over the Christmas period and I'm still waiting for Argos repairs to contact me have been ringing and all they keep saying is will get someone to call me back terrible customer services
Helpful Report
Posted 10 years ago
Disgusted. Tried to order a Dyson DC35 last weekend as in the sale at £199.99. None in stock anywhere. This weekend the same model in the sale at £249.00 saying it was previously at £299.00! What a complete con. Shame on you Argos & I am sure goes against trading stanards to advertise something when previous price was actually not as high as stated??
Helpful Report
Posted 10 years ago
Due to a mistake with THEIR website, i missed the delivery day option i wanted for a new tv, i asked them for free delivery as it was their mistake and i would have to wait, the delivery cost was only £3.95 but it was the principal, they refused, so for the sake of £3.95 they have lost my custom and lost out on the sale of a tv and the customer services person was snarky....................bye bye argos
Helpful Report
Posted 10 years ago
I purchased a TV from argos which came damaged out of the box. 1 inch deep scratch on the screen and stuck pixels. I took the TV to the Kings Lynn New Conduit Street store. The manager looked at the TV and said this was consumer damage. THE TV IS BRAND NEW AND UNDER 2 MONTHS OLD He called me a liar which was very embarrasing infront of a store full of people.. He then called customer services and left notes to say that I will not have a replacement sent out either. I called CS again only to be told lies over the phone stating that the TV was very grubby, the scratch was 10 inches long!!!! All lies. The women on the phone was very, VERY rude, trying to catch me out on something that is not my fault. Ive asked for all recordings and notes to be sent to me via email or sent to my address. Ive sent email complaints stating court action will start and that ill contact the Ombudsman. Im with my rights under the Sales of Goods Act. I will not let this slide and will do everything in my power to get this resolved and make this issue know by others. See you in court Argos if you do not resolve my issue. I will not let this situation slide by. Argos, contact me with the email address attatched to this review.
Helpful Report
Posted 10 years ago
Awful furniture range. Cheap and nasty like many other argos products. To get your money back is like trying to get blood out of a stone! I will not be shopping at argos again. Very disappointed with the service...from terrible products to incompetent staff including store management! Complete waste of my time and money if I could give a rating of 0 I would!
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Posted 10 years ago
Would never shop here again. Bought a wardrobe, noticed damaged when got it home. Told had to go to another store to pick up replacement parts. These were also damaged. No apology or offer to locate parts which are not damaged. Wasted 2 afternoons and at least £20 of petrol for nothing.
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Posted 10 years ago
Beware! Stupid kid employed at argos in Havant wearing a managers name tag! After having to build and return two faulty Zinc Girls push bikes on my daughters bday there was no apology from the "manager" and not an ounce of sympathy either. Please think carefully before buying from Havant branch of argos...this bike is poor quality and customer service is appalling from a person in a position who should be setting an example to their staff!
Helpful Report
Posted 10 years ago
Bought an amplifier and electric guitar for my son for Christmas - delivered to home. Waited in for the day - no time slots could be given. Upon opening couldn't use because amplifier was buzzing loudly. Returned to my local store, no replacements in stock, lady reserved one in another store for me to avoid me queuing in Christmas returns queue a second time. Drove to second store, paid second car park. Went to collect, but was told I couldn't just collect it I had to go through their cust services. Queued again. Two hours later back home, amp working but this then showed the guitar was not. No guitars in stock in two local stores. Phoned cust services, arranged delivery of new one the next day - wait in again, no time slots can be given. Damaged guitar taken, new one left. Open new one - guitar fine but lead damaged - wires exposed. Phoned cust services to ask whether they could just give me a new guitar lead that they sell in their catalogue for less than ten pounds so my son can have his xmas present - now 31st December, was happy to go and pick it up but... No!! Not company policy, unable to do that. Have to have a new guitar and lead sent to me. Got to waste another day in waiting on 3rd January. Can it be delivered to my local store so I can collect at my convenience rather than wasting another day? No!! Not company policy. If I like I could drive to a store in the middle of manchester - miles away - because they have one in stock. Will Argos pay my petrol, the original delivery charge if I have to go to a store anyway to get what I want and third car park ticket? "No because that would be my choice to do that" erm no, my choice was to have a working product delivered to my home! Can I speak to a customer services manager as I am really not happy with the service and attitude - two amps and three guitars is really diabolical but.... No!! They (managers) are "there to manage staff, not deal with customers" (quote!). So they have had my money since mid December but my son doesn't have his Christmas present yet - it's a good job he has had other things too - not from Argos I might add!! Have emailed customer services and look forward to their response.
Helpful Report
Posted 10 years ago
Argos are good at trying to re-interpret UK retail law as it suits them. Their policy when it comes to mobile phones, laptops and cameras is that they don't take them back. They are on dodgy ground here where they attempt to avoid their responsibilities in law. I bought a laptop that was not as described and they have made me jump through hoops to get a refund. Their initial response to my complaint was that they were sorry I hadn't got what I wanted but they would do nothing. Then they would offer me Gift Cards. The final offer after a week of complaining (including to the CEO Mr John Walden - john.walden@argos.co.uk - postal address 489-499 Avebury Boulevard, Saxon Gate West, Central Milton Keynes, MK92NW) was a refund and a £20 token as a gesture. This smacks to me of a clear strategy that they will not fulfill their obligations unless they are dragged kicking and screaming to do it. I'm upping the ante by taking them to Court, reporting the matter to Trading Standards and I have already said that I will give them poor reviews where I can - consequently I am writing this. I have every expectation that I will win and it will cost ARGOS considerably more than it would if they had just done the right thing in the first place. They stack cheap stuff high and it may appear tempting but the price you pay with dodgy descriptions, misleading promotions and lousy aftersales service is what you get. A rubbish company with dodgy practices and no sense of fairplay. Go to Currys or Ebuyer - this bunch don't deserve your business.
Helpful Report
Posted 10 years ago
Bought something online and paid in advance to collect in Fast Track, when I got to the store the systems were down so they couldn't give me my order or even cancel it and no idea when they would be back up. Waited 20 mins as they suggested, then left empty-handed. Would have been better if I hadn't paid, since I could just forget that order and buy it in store from scratch. Went there for nothing, waste of my time, now have to go there again! Never using 'Fast' Track again that's for sure.
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Posted 10 years ago
very shocking service for the second time and i wont be buying anything again from argos, i ordered my nieces xmas present 3 weeks ago they said it was in stock, it never arrived so i emailed several times and the only answer i got was to say there extremely busy, so resorted to ringing which i never got through 10 times then finally to be told sold out and will take 7 days to refund MY money which they were happy to keep hold of for 3 weeks with no contact!!!!!!!!!!!! SHOCKING POOR SERVICE
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Posted 10 years ago
I went to our local Nuneaton branch of Argos. Picked out items I wanted, checked on machine Yes they have them. After a long queue at the till I was told they are out of stock. Not happy I returned to pick another item queued yet again and was told this is online order only. This is the second time this has happened to me. Why don't they update the system when sold out and why do they put these item on the machine if you can't buy in the shop Will never ever go back would rather pay more and get better service
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Posted 10 years ago
Don’t buy through home delivery service if there’s something wrong with your item ie wrong size etc your local store won’t help even if customer services say they should. I was told on three occasions that I could return the Item that I purchased the day before. Now will have to wait three days for item to be picked up then hope expensive ring does not go missing and wait for refund. Poor customer service by Argos
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Posted 10 years ago
My delivery had not arrived and it arrived two days late, they didnt even think to ring and tell me!
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Posted 10 years ago
Very poor quality furniture.Sofa cushions went out of shape after 7 months.After months of try to sort out with Argos I was told I could pay to have them sorted.After sales as poor as the quality of furniture.Will not be using again
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Posted 10 years ago
Argos is rated 2.7 based on 4,040 reviews