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Argos Reviews

2.7 Rating 4,040 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,040 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Rubbish service ordered item 3rd July for delivery today 7th as someone would be home. What a surprise no delivery rang twice to check each time was told computer system down so they have no way of checking anything, told to ring tomorrow and that it is my responsibility to chase them up for a refund. They make an error and I have to be inconvenienced . Would never use again and would definitely not recommend unless you have loads of time to waste on their incompetence
Helpful Report
Posted 10 years ago
Got a message to say bed will be delivered between 11.00 -13.00 on 3/7/15 it's now 6/7/15 and no bed , when enquired I was told it had been delivered and signed for , further investagation was told error in transportation , if I still wanted bed I would get a delivery 31/7/15 , I have no bed and sleeping on floor , I was offered a king size air bed - I want my money back and going elsewhere NEVER again will I shop at Argos - stressful few day !
Helpful Report
Posted 10 years ago
Absolute rubbish after sales service, my daughter ordered a wrong size item, chatted on the phone with customer service for an exchange.y wife stayed in all day but no item arrived. My daughter was on the phone again but was fobbed off, they don't want to know when they have received your money.
Helpful Report
Posted 10 years ago
I had an email from argos to say they had a sale on. So I looked around to see if there was anything of interest for presents or otherwise. I reserved what is listed as 'Lego Mixels Flain', toys my nephews collect and great stocking fillers for presents. I got the mrs to go and collect them as I was working. She paid and when they were ready they were completely wrong items. They were a complete mixture of other Mixels (there are many to collect that's the whole point). The listed item is from wave1 or the 1st collection of 9, what she was actually given was wave4, the 4th collection which my nephews and most kids would have as they were not long released. My mrs queried it with the lady, to which she was calling my mrs a liar saying that the listing was for an assortment or items - WHICH IT ISN'T.......... These idiots are listing items incorrectly and blaming us for it. I tried to leave a review on their actual website to stop anyone else being conned, but they screen each review so it obviously wont make it on there. I have had to file a internal complaint against the members of staff, the store itself and the items they have listed. It is false advertising and THEY are in the wrong - no-one else. I will now have to go to return these, and the hassle of probably an argument with whichever numpty decides that they think Argos logic is correct. Digusting Service - manners are appalling, and as the customer your left p****d off and annoyed that you have wasted you time, buying these, chasing answers for nothing.
Helpful Report
Posted 10 years ago
I attended the Jolly Sailor Store in Tamworth this morning in order to purchase some jewellery. The shop assistant at first was not a her counter so had to wait. Upon requesting if the item of jewellery was in stock she said they had not got the size that was required so she telephoned another store. The other store answered and the conversation started with how was your holiday and this went on for a few minutes at which point she then asked if they had the relevant item at that store. I will be using this store again but only because of the convenient location and certainly not for the customer service.
Helpful Report
Posted 10 years ago
I bought a mobile phone from Argos store at Streatham on the 27/6/15 but was locked to Vodafone which I didn't realise. When I got home and checked that's was then I got to know. I took the phone back to exchange it to another phone that is open, the manager said she won't take the phone because it has finger prints so it is not in re-selling order. I told I will pay the extra for the other phone but she didn't. I told her how could I have looked at phone without holding it and the phone was not having and plastic cover on the screen to protect it. That was within an hour of the purchase and the phone and box was all in very good condition but she said because it got finger prints she won't exchange it. I will never shope in Argos again nor recommend it to any one. That's very bad way of doing business and silli excuse for not exchanging the phone.
Helpful Report
Posted 10 years ago
Regrettably I bought something from Argos which was complete rubbish. I wrote a review on their site saying so, but what a surprise, it hasn't been listed, but other reviews posted after mine have! Don't trust the reviews on Argos website.which are probably written by their staff
Helpful Report
Posted 10 years ago
For some reason I am constantly getting emails (1 every night) saying 1 or more of my items are not ready to collect! I have nothing reserved or to collect! Have emailed them with no response and spoke to customer services and still keep getting them, been back to store cannot help me. I am now going to block argos problem solved I hope!!!
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Posted 10 years ago
Rude arrogant staff literally every branch I go to. Maybe frustrated as they are under paid. Everything is over priced. Personally I was accused of using an iron I wanted to return. They told me and accused me of using it then giving it back when I hadn't. 15 years shopping in Argos all goes down the drain. Will never shop again nor will family and friends.
Helpful Report
Posted 10 years ago
You lost my lap top after you said you have sent it back for repair no i was not happy to send it back for 21 days and sign Happy document for repairs to find you lost it then found it ! Think you staff lie and have no duty care to your customers where just a number . Paul from Newcastle
Helpful Report
Posted 10 years ago
i have never experienced a company like Argos for such poor service. Twice i have waited in all day, once for a bookcase and today for a desktop pc. Neither turned up, no explanation, even had a text to say it would be delivered today, but NO it WASN'T. Absolute cack company and cack customer service. PLEASE PLEASE PLEASE DO NOT BUY ANYTHING ONLINE FROM ARGOS, YOU WILL REGRET IT. I spent nearly two months getting my money back on the bookcase, god knows how long i will have to fight to get 400 quid back for the pc. ABSOLUTE DISGRACE.
Helpful Report
Posted 10 years ago
Awful, ordered a set of towels and after 3 days with nothing, no delivery email or anything, I called them. Was told that they didn't have stock, so I obviously asked for my money back (which they took STRAIGHT AWAY, bear in mind). 5-7 days for a refund. Absolutely pathetic, will never use again, waste of time.
Helpful Report
Posted 10 years ago
Ordered a product from the website which has several pictures, it arrived with a completely different pattern and had to send straight back. Rang every store in the area and the next area and each store had the same problem -the pattern for that item code has changed and they have not updated the website photos. Absolute waste of my day and my partner's day. This is unfortunately not my first poor encounter with Argos...
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Posted 10 years ago
Argos is rubbish their customer service is terrible
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Posted 10 years ago
Argos in shop in Oxford and Online is pathetic, we went to buy a bed today, work full time in a hospital tried to arrange a double bed frame and mattress to pay and be delivered on the same day when we are not on duty in hospital, Argos simply could not do it, as try as she might a girl tried to delivery of both parts on the same day but the Argos and system warehouse is hopelessly inadequate, so today Argos lost £600 of business, and using Argos.co.uk is even more frustrating in the company's hopeless and inadequate customer service
Helpful Report
Posted 10 years ago
I ordered a TV that was supposed to be delivered on tuesday between 7am-6pm but it didn't show up, i waited expecting it to show up on Wednesday and again it didn't arrive. I called customer service to check when I would get it as I recived an email saying it had already been dispatched. After calling yodel (the delivery company they use) they told me that I MIGHT get it on Monday and that if it doesnt arrive to call them to receive an update. So almost a week late (possibly more if I dont get it on Monday). I could of got it much faster for the same price at other stores if I would of been aware of there terrible delivery service earlier. I recommend avoiding argos for home deliveries until they stop using Yodel (who have been voted the worst delivery company in the UK, twice!). NEVER USING ARGOS EVER AGAIN!
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Posted 10 years ago
I have just had my delivery cancelled again this week that is now the 3rd time. Why do you lie and say you have items in stock when clearly you do not. 3 days arranged of work for nothing !
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Posted 10 years ago
VERY POOR CUSTOMER SERVICE. PLACED AN ORDER EXPECTING DELIVERY WITHIN COUPLE DAYS. 2 WEEKS LATER - NO ITEMS, NO APOLOGY FOR DELAY & NO RESPONSE TO EMAILS. UNACCEPTABLE - AVOID! MANY OTHER MORE PROFESSIONAL COMPANIES OUT THERE
Helpful Report
Posted 10 years ago
I am absolutely disgusted with the customer service I have received from Argos. Firstly I went to place an order on the 11th of May 2015 this order did not go through and the payment went to pending which meant it was unavailable to me. I rang my bank whom said there was no issue with my card and was more than enough funds available within my account. I made another online payment to another store to check and this went through straight away. Therefore meaning your website was insufficient. I was then advised on one of my other conversations on the 14th of May 2015 after originally telephoning to ask why the funds had still not been released to me to re-place the order to ensure i would still get the 20% of furniture and the 20% off home yet again this order wen to pending leaving me almost £1,000 down within my bank account as I illiterate again your website was insufficient. When i rang customer services regarding this matter I was originally told it would take 24 hours and after this period of time the funds would be released back to me, this did not happen. I rang back a further 3 times to be told different information on every occasion: the money would be release within 48 hours, 7 days, 21 days. the first 2 times I telephoned customer services i was transferred through to the finance department after these two telephone conversations when i rang back as the money had still not been released to me I was told I was unable to be transferred through to the finance department as this is not allowed to be done, so why was I the 2 previous times? Hence a concern the staff i spoke to were incompetent of doing there job correctly as not one person could help me with my complaint i was passed around to different people to receive different answers and no solutions. After 2 weeks of stress and numerous pointless and unhelpful conversations with Argos customer services I finally received the 2 amounts of money within my account. I placed the order yesterday over the phone and I did not receive the 20% off home as this discount had apparently come to an end. This is disgusting as it was your own fault due to your website being insufficient and staff members being incompetent of helping me with my issue caused by yourselves that when the order finally did go though it was too late to receive the discount which I should have received. I highly suggest customer services staff members are clear on your policies as I state again i received different information every single time I telephoned to resolve my issue caused by yourselves and I have been left disgusted by the service I received and unsatisfied. They also do not appear to actually have a complaints department which is very strange and frustrating!!!!!!!!
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Posted 10 years ago
Really disappointed with Argos. I ordered a lay z spa with express delivery which is an extra £19.99. States that it would be delivered within 3 days which was imperative as we were having a BBQ this weekend for the bank holiday. They call me 2 days later to book a delivery but said the earliest would be a week away! Really annoyed as now can't get another one delivered by the weekend. Have cancelled the order and getting a refund, but you have to wait 5 days for money to be returned!!! £444 lighter and no hot tub. Thanks a bunch Argos!
Helpful Report
Posted 10 years ago
Argos is rated 2.7 based on 4,040 reviews