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Argos Reviews

2.7 Rating 4,095 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,095 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
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info@argos.co.uk

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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
“Waiting on the phone for customer service for 1 hour and 38 minutes and no answer poor customer service”
Helpful Report
Posted 11 years ago
“Ordered 3 items for there same day free delivery to save me going up to the store as I'm disabled.My delivery was between 1900-2200 it's now 23.10 and nothing guess they couldn't be bothered and don't bother to text phone or email to say what's not happening.Wont bother again”
Helpful Report
Posted 11 years ago
“Rubbish company from the MD's pa, the directors office, customer service and their managers. Do not use this company if you value customer service and do not have an unlimited amount of time to waste waiting for deliveries. Plus the £25 voucher that they promise you never arrive and you are told a pack of lies when you ask where they are.”
Helpful Report
Posted 11 years ago
“Purchased a cam corder online. Delivery was between 7-10 pm sameday. Received an email at 8pm that it had been cancelled. Called them to rebook advisor booked it in for the following day between 7-10 pm. Delivery did not turn up nor did I receive an email. So 3rd day on I'm calling to rebook and I've been on hold for 45 mins so far and still haven't spoken to any one! Argos I'm appalled!”
Helpful Report
Posted 11 years ago
“Absolutely dreadful service. Waited for delivery in vain hope Argos might just do ONE order as promised. Still waiting for delivery and more chance of winning national lottery than getting through to customer service. Not the first time they've failed to deliver an order but for me it'll be the last.”
Helpful Report
Posted 11 years ago
“I was foolish enough to believe the advertised 'same day delivery'. What a great service I thought. My watch was off for repair so I used the great idea of 'order by 6pm and deliver by 10pm'. On a Thursday at 4pm I scheduled a new watch for delivery between 7pm and 10pm that day at the cost of just £3.95 for the guaranteed time slot. I sat back with a glass of wine and waited. And waited. And waited. At 11pm I went to bed grumpy. 3 days later (Sunday) the item arrived. Still trusting a well known brand I complained to Argos. Did they sort my issue? Did they provide an explanation? No, they emailed after another week to let me know that 'as a goodwill gesture' they would refund the £3.95. I would say that calling a refund of the money for same day delivery (not achieved) a goodwill gesture is disingenuous, insulting and probably legally questionable. The moral of this story. Argos are not capable of delivering same day, Argos don't care about their customers, Argos will fob you off with whatever bullsh1t they can if you complain. After seeing the 'same day service' advertised I though pt I'd do my Christmas shopping with Argos. Now I've seen their new service in reality.... I'll be shopping at Amazon.”
Helpful Report
Posted 11 years ago
“Been contacting argos for 11 days to get my refund and being ignored. Awful service”
Helpful Report
Posted 11 years ago
“Ordered a couple of small items (rechargeable batteries) and booked a 2-6 sa e day delivery slot. Called customer service at 7pm as the goods had not arrived and was told they were on the delivery van and would be with me shortly. Now it is 10.00am the following day, and still no sign of the delivery. Called customer service again and they offered to rebook it today, i declined and cancelled. No point offering this service if you can' deliver (no pun intended....)”
Helpful Report
Posted 11 years ago
“I would like to give my feedback regarding my order. I was very disappointed with the delivery I received a tex saying it would be here by half 12 however I didn't get a call until 3 pm saying the delivery guys were lost down the road this wasn't a problem I gave directions were to go . 10 minutes later I got a call from the guys saying I had made them half an hour late and they was cancelling my order . I replied by saying how I had made them late when they was already 3 hours late with the order . the delivery guy replied "that's not my problem were late , blame Argos " I asked if they could just bring the order anyway they said no I will have to contact Argos he was extremely rude so I asked him his name to make a complaint and he put the phone down on me. Next minute I get a knock on the door I awnserd and asked the guy who he thought he was talking to iv paid for a service and I'm getting abuse he then replied "I no your not talking to me like that " I said "my partner was coming back " as I was a little frightened because they were abusive and I am a pregnant woman alone at home . Next Argos call me and I explained and told them my partner would come through the property and take the order at the lift the lady was very nice to me so I thought I would let it go . Next my partner went to meet them to get the order he expressed he didn't think it was fair the way they had spoke to me my partner said one of the guys started being abit nicer but the other one kept repeating " your lucky your lucky " in a threatening tone . Now what is he lucky for exactly lucky the delivery guy didn't physically attack him . I am disgusted that this has happened were calm people and I was extremely understanding that they were originally 3 hours late but then I was blamed for this from them it was very intimidation we paid for this service and get treated like that I would like to no what Argos are going to do about this and wether I should carry on shopping with them after the threat to my partner I don't think an apology is enough from Argos .”
Helpful Report
Posted 11 years ago
“Ordered a present for a three year old's birthday a week before the big day. delivery was specifically promised on a particular day. Of course Argos didn't keep their promise and the gift never arrived so I had one very upset wee girl. When i complained, Argos couldn't give a damn and tried to fob me off with excuses blaming everyone bar themselves. They are pathetic and should be ashamed to be trading as a quality company. Avoid Argos like the plague.”
Helpful Report
Posted 11 years ago
“Incompetent and piddle poor service. Clearly unmanned help lines set up just to take 10p a minute from their disgruntled customers. They are a shower of shizzle, Home delivery failed on two attempts.........”
Helpful Report
Posted 11 years ago
“item never arrived in the 10am-2pm time slot so I rang Argos. And they said it would arrive by 9pm. Well this was bad enough but it didn't end there. Then at 4pm I received a call telling me that it wasn't going to arrive today at all. The next available time slot was 6 days away. I couldn't do this day so I now have to wait 8 days for my delivery on top of the two weeks I have already waited. If it dosen't arrive on time I will be straight on the phone to cancel and get a refund.”
Helpful Report
Posted 11 years ago
“Only giving 1 star as it wont let me leave 0. Shocking company. They don't contact you re deliveries, don't reply to emails and don't pick up their telephones. Getting house renovated and everything else is running smoothly, order a washing machine from Argos and stress levels are through roof and its holding builders up!!! Don't use ARGOS online!!”
Helpful Report
Posted 11 years ago
“Quite simply the worst customer service of any company anywhere in the world .... It is ridiculous that a company as big and successful as Argos could have such appauling service It takes over 30 minutes to get through to anyone on a good day and when you do Their advisors are uninterested, rude and generally useless. They immediately either put you on hold for a further 30 minutes minimum I have been on hold for over an hour and 30 minutes or they simply hang up on you after telling you there's nothing they can do. The managers are even worse and it seems that in order to be promoted to manager you have to be the rudest, laziest and most ignorant person in the office. The term customer service is completely wrong for what Argos do in fact it shouldn't be aloud to use this term under the trades description act !!! ARGOS YOU SUCK !!!!”
Helpful Report
Posted 11 years ago
“Placed a order for delivery. Order didn't arrive at all. When I phoned to ask were my delivery was. I was told I will have to rearrange for a different day. I found that really bad because I wasn't even made aware that I was not going to have my delivery, despite me leaving them my phone and email details. Really bad service will definitely not use Argos again.”
Helpful Report
Posted 11 years ago
“Been on hold for 45 mins - absolute joke - tempted to cancel my order and go eslewhere”
Helpful Report
Posted 11 years ago
“Absolutely appalling delivery service”
Helpful Report
Posted 11 years ago
“Disgusted with the so called delivery of 2 beds so called 5 days delivery, two weeks later delivery promised between 12 pm and 6.0 pm , then rung to say delivery would be late !!!!! 7.10pm , old beds dumped !! Beds did not arrive Argos rung and said next delivery would be one month later in our area !!!! WHAT with no bed to sleep on !!!! Joking !!!! What service !!!! Don't use this delivery service RUBBISH !”
Helpful Report
Posted 11 years ago
“Called the customer service team 8 times over my cooker which is very faulty, was on hold for an hour and a half each time and know one knew what they were doing and not one was any help what so ever. When I finally got through to someone I asked not to be transferred again as I have been all the time and I will be waiting for another hour then and the woman just cut me up and transferred me, still waiting to get through now! Will never order from Argos again!”
Helpful Report
Posted 11 years ago
“have never dealt which such poor customer service, absolutely terrible, your negligence is insulting. I was on the phone for literally ONE hour and a HALF explaining to NINE different people my case even though you have it on e-mail. When I was passed to the "relevant" person or department no information was passed so I had to explain myself all over again. I wanted to speak with your Finance department regarding VAT receipts - It's not that complicated isn't it? The last person with whom I spoke with (responsible for Deliveries????) just hung up the phone and that absolutely crossed the line. You have no idea what are you doing. It seems that nobody has excess to e-mail thus nobody can check my e-mail which clearly explains what I need. It's all in a list, with order numbers, dates, items, quantity. This shouldn't take any effort whatsoever, it's usually done in one hour the most, it has now taken ONE MONTH! I wrote two e-mails with the full lists included, several requests for particular orders through the whole month, called several times, my account department called you several times as well. I have been waiting for those VAT receipts for a ridiculous period of time now, chasing you to do your job. AND YOU CLEARLY HAVEN'T! Moreover, you mange to insult mine and our accounting department's efforts to resolve this in the fastest way.”
Helpful Report
Posted 11 years ago
Argos is rated 2.7 based on 4,095 reviews