Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,029 Reviews

42 %

of reviewers recommend Argos

Company Reviews

Questions

Metrics

2.7

Based on 4,029 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

info@argos.co.uk

Write Your review

Tell us how Argos made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cancelled an item i bought, was told I would have A refund in the next 5 working days, been over that now and they said it will another few now. Not pleased at all.”

Helpful Report

Posted 9 years ago

“Went to argos Halifax road Sheffield to buy a new tv. Terrible service,staff very unhelpfull and clueless,won't be going back there again. Stood for 45mins after been called to desk to collect! And this is not the first time its happened at that store”

Helpful Report

Posted 9 years ago

“Ordered a sliding wardrobe to be delivered during my holiday leave. Received a call to state it wasn't on the system and given another date. This coincided with me being back at work, the following week!! STRIKE 1 The delivery guys were pleasant and helpful however, upon opening the package the wardrobe was grey, nothing like the cashmere gloss I ordered. Upon looking at the codes on the box and my receipt they were worlds apart! STRIKE 2. Had to wait until the following morning to call 8am only to be informed that it could be a covering film over the panels to protect the gloss. - seriously? I asked for a manager who took my number to call me back.Two hours later I called back and was and requested the manager by name to be informed that there was no such manager called Elaine there ! Simultaneously, my phone rang with "Elaine" informing me she could not get a delivery date. I enquired if this took 2hrs to ascertain and she responded that she has other customers. STRIKE 3 No apology,discount,goodwill gesture, she was quite willing to cancel my order and send a delivery pickup in 3 days time. Wow!!! This is the second time an order has been delivered to me only to be the wrong design. Who is in charge of this operation. why are goods not checked to the order for. It's too much unnecessary stress and incompetence at all levels I will no longer rely upon this company as it's very unreliable. Kind regards from a very disgruntled , disappointed,disillusioned client.”

Helpful Report

Posted 9 years ago

Helpful Report

Posted 9 years ago

“Argos reservation system is a joke, twice today we have wasted time and petrol driving to the store with reservation numbers in hand for immediate pick up, to be told some items were not available for 5 days, others if 2 identical items were ordered were available one on arrival and one 5 hours later and not all on immediate collection as the email states, surely they all sit together on the shelf in the warehouse and as its a bank holiday noone will be delivering the 2nd one at any time before 4 pm, then customer service seriously expected us to go back again to collect a third time after already coming home after being messed about twice and choosing alternatives that were supposed to be instock and ready, Same goods totally over £100 now brought elsewhere with next day delivery and cheaper!”

Helpful Report

Posted 9 years ago

“Bought some refurbished laptops for my business using their ebay outlet. One of them didn't work at all. Argos refused to do anything about it and I was left £170 out of pocket - apparently they do not supply products for business use, they pointed me to a page of terms and conditions (not even the same page as the actual ebay listing). This laptop had not had any use at all was dead when I got it out of the box, which happened to be a couple of months after buying. I bought it before I needed it as I thought it was a good deal (couldn't have been more wrong!) It's a shame I used to be a big fan of Argos I have been shopping there since I was a kid, but never again! DO NOT USE ARGOS ESPECIALLY FOR BUSINESS PURCHASES! Very poor is an understatement!”

Helpful Report

Posted 9 years ago

“Never buy washing machine from argos. My washing machine was leaking so I called their customer service for exchange and they sent engineer twice but the issue was not resolved. So called them third time when my washing machine completely stopped working but still no hope. Now they are asking for upfront fee for engineer's visit. I have small kids so need to do washing daily. Secondly I have to take day off from work when the engineer visit. Now I'm totally fed up from their poor service and calling them again and again. Now I have bought new washing machine from John Lewis.”

Helpful Report

Posted 9 years ago

“We had to wait over 6 weeks for our corner sofa to be delivered, when it did come they delivered two right hand pieces, instead of one right hand and one left hand that slots together. Despite their extensive network, Argos told me they couldn't get the right part until 3 weeks after. Which tells me they didn't actually construct the sofa properly, or there would be the corresponding left hand sofa somewhere that they could deliver. The were reluctant to give me any gesture of goodwill for the inconvenience. eventually they gave me a partial refund, but wouldn't even pick up the redundant part of the sofa until they delivered the new one. Which is even more of an inconvenience. They also delivered some bedding, but again one of the pillowcases did not have a reversible side, it was the same on both sides, however the other one was made properly. It just sloppy work, I have always bought from Argos however the manufacturing and delivery of these items has definitely made me think twice about using them again.”

Helpful Report

Posted 9 years ago

“Argos - sells replacement cover for items under £150 (this replacement cover includes accidental damage) if the paperwork you get is accidentally damaged and needs to be thrown out Argos "can't prove your not scamming them" (because they don't bother keeping long term records of ACTIVE insurances in this range) so they treat you as if you are scamming them. By treating the insurance cover you paid for as invalid because the hard copy you were provided with is destroyed. I called their customer support and was told, "Even if you provide us with a bank statement proving you purchased the product and insurance from us - unless we see the original plan (of which we don't provide replacement copies of) we can't prove you haven't used it yet. So your product would not be covered." I asked if this was stipulated anywhere, "yes". Here it is, "Taking out Argos Replacement Product Care really is a low cost way of making sure your every-day electrical items are looked after. To get a replacement, just pop in to your local Argos store with the broken item *and your plan details.*" - https://www.argos.co.uk/static/StaticDisplay/includeName/replacementCover.htm”

Helpful Report

Posted 9 years ago

“After ordering and paying online for collection at store, after failing to get a confirmation email (despite me checking they had my correct email registered at time of order), Argos Twitter Helpers, after many messages and days of waiting, eventually gave me a collection number which was not accepted by the store. I had to cancel and buy again!, and be out of pocket by £199.99 for several more days waiting for the refund. They are refusing to give compensation for the inconvenience as well. Basically, they end up trying to blame the customer for any mistake of theirs. I've had bad service from them before as well, but I will never again, because I will never use them again!”

Helpful Report

Posted 9 years ago

“Absolutely shocking customer service from the Burnley store. Once you've purchased a product they couldn't care less. 30 day refund policy is a blatant lie HIGHLY RECOMMEND YOU AVOID ARGOS!!!!!”

Helpful Report

Posted 9 years ago

“Ayr store Scotland rubbish customer service..refused me refund on mobile phone although all packaging there and boxed ..never buy phone from them ..never shop on Argos again and cut store card”

Helpful Report

Posted 9 years ago

“I ordered a bed & mattress for home delivery. I chose 2 different time slots as they can't deliver together. The first delivery was through YODEL time slot 7am-8pm. I received a text from YODEL mid morning on the day, with tracking details, confirming, although Argos had said I would be called with a 2 hour slot. At 8 15pm I received a text saying the item would be delivered the next day at a time when I wouldn't be at home, with no explanation or apology. I then checked the time of the 2nd delivery for the following day re the tracking facility. Although I had booked a 7-12 morning slot & had this confirmed by email, the time had been changed to the PM slot without agreement or notice. The Argos contact no. is premium rate from a mobile which is very expensive. I had no option but to call this no. the following morning. IT GETS WORSE! Argos confirmed that the YODEL drivers had arrived at the destination to deliver at 2 30pm on the correct day. They had 2 contact nos. for me or they could have called Argos if they had any problems. So they were actually outside the property which is a large well signposted block of flats with the mattress on the van. When you put the postcode into Google & click on maps (without the rest of the address details) it brings up exactly the right location. However they returned to the depot without delivering. They did inform Argos of this but nobody bothered to let me know. DO NOT trust Argos with any deliveries. We wasted a day & a half for 2 deliveries that were booked in by them & confirmed by email, with their own delivery service & a 3rd party driver, neither of which they were able to honour. When I asked for some compensation for this mess & taking 1 1/2 days off work they offered Free delivery That equals £8.95 on a £330 order. Laughable I spoke to a manager & cancelled both orders & was finally reluctantly offered £25 in vouchers after a lot of persistence. Unbelievable shambles, they need to address their systems urgently”

Helpful Report

Posted 9 years ago

“Do not buy a watch from Argos Please be wary of buying a watch from Argos. They provide nowhere near the level of service a jeweller would. My wife bought a Rotary ladies watch for €139.99 from the Dundrum, Ireland branch of Argos yesterday, 7th August 2015. She liked everything about the watch and was told by the assistant that the metal chain link strap could be adjusted to fit her wrist there & then in the store. At no point was it mentioned that the strap might not fit or be suitable for her wrist. So, she purchased the watch, received her receipt and the supervisor came out and removed the links to fit it. She did mention that once the links were removed the 30 day refund policy was void as they now deemed it a 2nd hand item, but at this point the watch had been purchased. Unfortunately no matter how many links were removed or popped back in the strap was either extremely tight or extremely loose on my wife's wrist, so completly unwearable. The supervisor stood her ground and said that they could not issue any refund even though in our eyes the watch was not fit for use. This was a shock to us as surely the idea of a watch is that it fits you comfortably and functions correctly. If we had gone to a jeweller I have no doubt they would either have advised us that the strap was probably not suitable for my wife's wrist, or at least tried to remove links to see if suitable before selling the watch. They would not and could not have sold a watch that did not fit. We have contacted Argos Customer Service in the UK and they are adamant that - even though, in our eyes, the watch is perfectly resellable, they just popped a couple of links out - they deemed it 2nd hand and not covered by their returns policy. Nowhere in the catalogue, online, in store or it seems via a sales assistant does it point this fact out about watch straps that might not fit & that you have no come back if you buy the watch and take the 50/50 chance you hope it will fit and if it doesn't, you are scuppered. To my mind this is deceitful selling, an unreasonable returns policy and incredibly bad customer service from the sales agents and supervisors of Argos both in Ireland & the UK. I reiterate, if we had gone to a jewellers we would have got a watch that was correctly fitted, this is fundamental to owning a watch. I am not sure if we have a case under the Fair Trading Act but I believe we should do and am going to pursue it. Argos are part of the Home Retail Group. Their Chairman is Oliver Stocken and I also intend to write to him about this, I'm sure he'll never see the letter but ultimately he is responsible for this. So, please avoid Argos like the plague if you are looking to buy a watch. Once you part with your money in Argos they do not want to know you and do not provide helpful customer service.”

Helpful Report

Posted 9 years ago

“Portsmouth Argos store staff making completely inappropriate conversation at the desk then the guy serving me completely blanked me left item and bag in front of me because a footballer walked past and he wanted an autograph! I was left to it! No receipt given, too busy getting autograph! Atrocious customer service and absolutely rude. Never going into that store again.”

Helpful Report

Posted 9 years ago

“My item was on van, but due to driver being late, I had to rearrange delivery as I couldn't wait another hour. Waited for call, and waited and waited. Eventually I contacted them and they said it had been delivered, could it have been left at a neighbours. A FRIDGE FREEZER? What neighbour would be prepared to carry it round for me. Mysteriously, it had disappeared, only the driver will know where it went. Now it is out of stock, so they refunded me. What a total waste of time. Said they hadn't been able to contact me, which is rubbish. I had not one missed call from them.”

Helpful Report

Posted 9 years ago

“Ordered a washer, was advised 5 days for delivery called on the 5th day and was advised if I had not had a call I was not getting it no apology or anything also had to wait 20 + mins for them to answer tried to rings them twice since both really long call ques, so have in called at different times too. Was let down 18 months previously too by them again with a washer ( I ended up buying a second hand one to put me on for delivery asap) had to wait for over a week for them to deliver the wrong one ( wrong colour basic spec compared to what I ordered) would not offer a replacement and was told over2 weeks for delivery. Will never use again or recommend at all”

Helpful Report

Posted 9 years ago

“Dunfermline is the worst argos retailer and the fat lady manager is a junkie”

Helpful Report

Posted 9 years ago

“World Global retailer. They do not answer the phone- this is the 3rd time I'm up to 40 mins hold time with no answer. They fail to respond to emails despite An automated reponse saying they'll respond in 48 hrs. They fail to deliver. They fail to refund. They are a complete nightmare.”

Helpful Report

Posted 9 years ago

“The worst customer service and overall experience I have ever had with a retailer. Would advice everyone to steer clear of Argos unless they want to take the risk of months of stress and being left having overpayed. Seriously, avoid!”

Helpful Report

Posted 9 years ago

Argos is rated 2.7 based on 4,029 reviews