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Argos Reviews

2.7 Rating 4,040 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,040 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
* Order bed 21st July. * Said delivery 14th Aug. * 13th Aug told won't be delivered until 11th sept. * 11th sept recieved bed which was in fact damaged when we opened the box. said replacement arrive 22nd sept. Then told 25th Sept. * 20th sept rang and told won't be delivered until 23rd October. Daughter devastated and is having to sleep on a mattress on the floor. We dismantled and god rid of her bed the morning the bed was delivered. kitchen is over taken with X2 very large boxes which contain the damaged goods. We have to wait 6 more weeks to receive replacement bed and collection of damaged goods. SHOCKING!!!!!!!!!!! AND YOU THINK £25 GOOD GESTURE VOUCHER IS SATISFACTORY..... MY MULTIPLE PHONE CALLS TO COMPLAIN WILL OF COSTED MORE THAN THIS!!!!!
Helpful Report
Posted 10 years ago
Bought table and chairs for summer online given delivery date day before sent a txt to phone argos they changed delivery date 3 weeks later booked another day off work and day before same message now 4 weeks due to stock levels. ARGOS DO YOU KNOW WHAT YOU ARE DOING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! MUPPETSATARGOS.CO.UK
Helpful Report
Posted 10 years ago
Ordered and paid for an Indesit dishwasher and given with confirmation a delivery date, two days before this date received a phone call informing us that there would be a delay not a couple of days but four weeks! We actually wanted this product to use not just an exercise in on line buying for Argos to deliver when ever it suited. Rubbish!
Helpful Report
Posted 10 years ago
Don't use an Argos 12 interest free store card as you run the risk of 12 month retrospective interest. At the of point purchase (sign up) they don't highlight this or take a payment method. Both of which would probably reduce the take up of this product and decrease the number of people who miss the 12 month deadline. They know that if you the benefit to them is substantial.
Helpful Report
Posted 10 years ago
Bought a black tempered 50inch TV stand in the sale. It was a bargain at £29.99. When we got it home and opened the box we noticed several scratches. We build it anyway but noticed there was a large sticker on every shelf. When we tried to peel them off, they would not remove and it took us and hour and wd40 to remove the glue. I have absolutely no idea of the purpose of the stickers and why the numpty who put them on didn't realise the difficult task it would cause to remove them. Argos I have to say has gone down hill over the years and the equipment they sell is like second hand, charity shop standard and well over priced. I'd have got a better kept product from home bargains!
Helpful Report
Posted 10 years ago
The worst after sales company I have ever had the misfortune to deal with. Half order arrived on date specified had to wait over an hour on the phone to speak to after sales team promised delivery of item on two dates and it never arrived still waiting for item
Helpful Report
Posted 10 years ago
Recently wrote a review about buying a picnic basket and said it had gone up by £20 overnight sorry I was wrong it was £25. What a con.
Helpful Report
Posted 10 years ago
Bought a picnic basket at Argos Cupar only to find it was damaged I took it back and got my money refunded they ordered me another one and was horrified when I went to collect the replacement I was offered the one I returned they went to the store and got another only to find that it was also damaged they offered to order a replacement I refused when I was then told it had somehow gone up in price by £20 overnight what a waste of my time and fuel.
Helpful Report
Posted 10 years ago
Why can't they deliver items on the date specified when you pay for your goods. Note to self "don't ever order off them again", it's happens all the time!
Helpful Report
Posted 10 years ago
Cancelled an item i bought, was told I would have A refund in the next 5 working days, been over that now and they said it will another few now. Not pleased at all.
Helpful Report
Posted 10 years ago
Went to argos Halifax road Sheffield to buy a new tv. Terrible service,staff very unhelpfull and clueless,won't be going back there again. Stood for 45mins after been called to desk to collect! And this is not the first time its happened at that store
Helpful Report
Posted 10 years ago
Ordered a sliding wardrobe to be delivered during my holiday leave. Received a call to state it wasn't on the system and given another date. This coincided with me being back at work, the following week!! STRIKE 1 The delivery guys were pleasant and helpful however, upon opening the package the wardrobe was grey, nothing like the cashmere gloss I ordered. Upon looking at the codes on the box and my receipt they were worlds apart! STRIKE 2. Had to wait until the following morning to call 8am only to be informed that it could be a covering film over the panels to protect the gloss. - seriously? I asked for a manager who took my number to call me back.Two hours later I called back and was and requested the manager by name to be informed that there was no such manager called Elaine there ! Simultaneously, my phone rang with "Elaine" informing me she could not get a delivery date. I enquired if this took 2hrs to ascertain and she responded that she has other customers. STRIKE 3 No apology,discount,goodwill gesture, she was quite willing to cancel my order and send a delivery pickup in 3 days time. Wow!!! This is the second time an order has been delivered to me only to be the wrong design. Who is in charge of this operation. why are goods not checked to the order for. It's too much unnecessary stress and incompetence at all levels I will no longer rely upon this company as it's very unreliable. Kind regards from a very disgruntled , disappointed,disillusioned client.
Helpful Report
Posted 10 years ago
Ordered a sliding wardrobe to be delivered during my holiday leave. Received a call to state it wasn't on the system and given another date. This coincided with me being back at work, the following week!! STRIKE 1 The delivery guys were pleasant and helpful however, upon opening the package the wardrobe was grey, nothing like the cashmere gloss I ordered. Upon looking at the codes on the box and my receipt they were worlds apart! STRIKE 2. Had to wait until the following morning to call 8am only to be informed that it could be a covering film over the panels to protect the gloss. - seriously? I asked for a manager who took my number to call me back.Two hours later I called back and was and requested the manager by name to be informed that there was no such manager called Elaine there ! Simultaneously, my phone rang with "Elaine" informing me she could not get a delivery date. I enquired if this took 2hrs to ascertain and she responded that she has other customers. STRIKE 3 No apology,discount,goodwill gesture, she was quite willing to cancel my order and send a delivery pickup in 3 days time. Wow!!! This is the second time an order has been delivered to me only to be the wrong design. Who is in charge of this operation. why are goods not checked to the order for. It's too much unnecessary stress and incompetence at all levels I will no longer rely upon this company as it's very unreliable. Kind regards from a very disgruntled , disappointed,disillusioned client.
Helpful Report
Posted 10 years ago
Argos reservation system is a joke, twice today we have wasted time and petrol driving to the store with reservation numbers in hand for immediate pick up, to be told some items were not available for 5 days, others if 2 identical items were ordered were available one on arrival and one 5 hours later and not all on immediate collection as the email states, surely they all sit together on the shelf in the warehouse and as its a bank holiday noone will be delivering the 2nd one at any time before 4 pm, then customer service seriously expected us to go back again to collect a third time after already coming home after being messed about twice and choosing alternatives that were supposed to be instock and ready, Same goods totally over £100 now brought elsewhere with next day delivery and cheaper!
Helpful Report
Posted 10 years ago
Bought some refurbished laptops for my business using their ebay outlet. One of them didn't work at all. Argos refused to do anything about it and I was left £170 out of pocket - apparently they do not supply products for business use, they pointed me to a page of terms and conditions (not even the same page as the actual ebay listing). This laptop had not had any use at all was dead when I got it out of the box, which happened to be a couple of months after buying. I bought it before I needed it as I thought it was a good deal (couldn't have been more wrong!) It's a shame I used to be a big fan of Argos I have been shopping there since I was a kid, but never again! DO NOT USE ARGOS ESPECIALLY FOR BUSINESS PURCHASES! Very poor is an understatement!
Helpful Report
Posted 10 years ago
Never buy washing machine from argos. My washing machine was leaking so I called their customer service for exchange and they sent engineer twice but the issue was not resolved. So called them third time when my washing machine completely stopped working but still no hope. Now they are asking for upfront fee for engineer's visit. I have small kids so need to do washing daily. Secondly I have to take day off from work when the engineer visit. Now I'm totally fed up from their poor service and calling them again and again. Now I have bought new washing machine from John Lewis.
Helpful Report
Posted 10 years ago
We had to wait over 6 weeks for our corner sofa to be delivered, when it did come they delivered two right hand pieces, instead of one right hand and one left hand that slots together. Despite their extensive network, Argos told me they couldn't get the right part until 3 weeks after. Which tells me they didn't actually construct the sofa properly, or there would be the corresponding left hand sofa somewhere that they could deliver. The were reluctant to give me any gesture of goodwill for the inconvenience. eventually they gave me a partial refund, but wouldn't even pick up the redundant part of the sofa until they delivered the new one. Which is even more of an inconvenience. They also delivered some bedding, but again one of the pillowcases did not have a reversible side, it was the same on both sides, however the other one was made properly. It just sloppy work, I have always bought from Argos however the manufacturing and delivery of these items has definitely made me think twice about using them again.
Helpful Report
Posted 10 years ago
Argos - sells replacement cover for items under £150 (this replacement cover includes accidental damage) if the paperwork you get is accidentally damaged and needs to be thrown out Argos "can't prove your not scamming them" (because they don't bother keeping long term records of ACTIVE insurances in this range) so they treat you as if you are scamming them. By treating the insurance cover you paid for as invalid because the hard copy you were provided with is destroyed. I called their customer support and was told, "Even if you provide us with a bank statement proving you purchased the product and insurance from us - unless we see the original plan (of which we don't provide replacement copies of) we can't prove you haven't used it yet. So your product would not be covered." I asked if this was stipulated anywhere, "yes". Here it is, "Taking out Argos Replacement Product Care really is a low cost way of making sure your every-day electrical items are looked after. To get a replacement, just pop in to your local Argos store with the broken item *and your plan details.*" - https://www.argos.co.uk/static/StaticDisplay/includeName/replacementCover.htm
Helpful Report
Posted 10 years ago
After ordering and paying online for collection at store, after failing to get a confirmation email (despite me checking they had my correct email registered at time of order), Argos Twitter Helpers, after many messages and days of waiting, eventually gave me a collection number which was not accepted by the store. I had to cancel and buy again!, and be out of pocket by £199.99 for several more days waiting for the refund. They are refusing to give compensation for the inconvenience as well. Basically, they end up trying to blame the customer for any mistake of theirs. I've had bad service from them before as well, but I will never again, because I will never use them again!
Helpful Report
Posted 10 years ago
Absolutely shocking customer service from the Burnley store. Once you've purchased a product they couldn't care less. 30 day refund policy is a blatant lie HIGHLY RECOMMEND YOU AVOID ARGOS!!!!!
Helpful Report
Posted 10 years ago
Argos is rated 2.7 based on 4,040 reviews