Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,029 Reviews

42 %

of reviewers recommend Argos

Company Reviews

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Metrics

2.7

Based on 4,029 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online using fast track. Waited 3 days came to collect wasn't there, they had no idea why but said it was never going to arrive. So the reorder the item which would be delivered to store for collection on Friday. Went to collect on Friday package not been delivered was told to come back on Saturday. Came back on Saturday to be told item had been canceled. No explination as to why. I'm still waiting for my refund for the fast track item which was canceled over a week ago now. Appalling service from nowon if it Ian in stock at Argos I will go else where.”

Helpful Report

Posted 9 years ago

“This company is an absolute nightmare to try to contact. Website is really poor. Placed 2 orders which appeared to be accepted.Then minutes later received cancellation without any explanation. Trying to contact by e-mail,my preferred choice is about impossible. really rubbish service,”

Helpful Report

Posted 9 years ago

“We bought some shelves recently and we started building away before we realized that a main part was missing. Called several times already waiting 20 minutes at a time and still no pick up. Getting very annoyed at the terrible service this company provides. Prices really are not that goo and staff are just rude and grumpy. Wont ever use argos again after this. Disgusted!”

Helpful Report

Posted 9 years ago

“The women that work at Hammersmith have always be bad at their jobs which is why I stop going there and buy else where but today I wanted to return a faulty camera to be told no and took my receipt and write refuse refund. This is the worse service I ever got I am glad I stop my company and friends and family from buying from the three low life woman at the branch”

Helpful Report

Posted 9 years ago

“I am an international student going to Uni, I had arrived with practically nothing. Being new, I had never really heard of Argos, what I did here was that they were reasonable priced. With me being a student, it was all I needed to get me to order. I spent hours looking through their maze of a catalog, before placing my order. From bedding to kitchen items, I had spent a lot of time and money that day with Argos. I had chosen to have the items delivered the next morning, just before my first class. Only problem was they never came. I thought there must be traffic or an error in their system. I waited and waited, still nothing. I decided to give their costumer service a call and I got in touch with a nice representative that apologized, their system had crashed and assured me the items would arrive the next morning. Fast forward three days later and still no sign of my things. I had been calling back every single day wanting answers for my ordered items? Instead all I got were representatives passing me along to another person who would tell me the same thing "I apologize our system had crashed today but the items will arrive tomorrow." The weekend had finally come and I was fed up, when I called, again, I demanded to speak with a manager. Instead of passing me along the representative asked me "Why?" in a rather rude way. I had to argue with her in order to get through to the manager, and when I did he waved my delivery service charge and told me my items would arrive the next morning. As I was about to ask what I should do in the case my items never arrive, and he hung up on me. In the middle of the conversation just hung up on me? I had called back to ask again and I was told if my items still don't arrive I have to call and re-make my order. See this is the frustrating part, I had being doing just that every single day, and still no arrival. I had to call wait three hours on hold just to be told the same old story on how their system had unexpectedly crashed that day and that my items would arrive tomorrow. Here I am a new international student, with no bed, or pots to cook in, and on the verge of having a break down because all I wanted were my items that I have paid a lot of money for, yet Argos couldn't even be bothered with answering a simple question. Now it has been over a week since I ordered my items and they still haven't arrived. I ended up going back into the store and demanding where my stuff was, turns out they had sent my package somewhere else and were out of stock of all my items. They wanted my to re-order every single thing, and on top of that they weren't even the items that I even wanted! In the ended I demanded a refund, which I am still waiting for...I feel used, abused and so frustrated with Argos. I will never shop here ever again. They lie, are disorganized and rude. Instead of telling me they had messed up my order they kept lying to me and passing me along from rep to rep. Never once was I contacted to let me know there was an error with my order, the representatives just kept playing dumb. I urge and plea that people do not waste their time and hard earned money at Argos. Never will I order or recommend Argos, it was truly hell.”

Helpful Report

Posted 9 years ago

“Blackout blinds are impossible to fit as metal requires cutting to size and plastic inserts break even when attempting to reinsert them. I purchased a hacksaw to customise the lengths for various sizes of windows unaware of the fragility of the cheap and plastic inserts which break very easily. I will not buy from Argos again.”

Helpful Report

Posted 9 years ago

“We bought a floor lamp and a large rug for our living room. Absolutely shocking quality. The rug had different coloured cotton sewn into it and was bold in some places. Very very poor. Iv seen better quality used door mats. The lamp was chipped, had a shabby finish and a marked lamp shade. I'm disgusted and at £40 a piece I'm furious. I will be returning both items tomorrow and demanding a full refund and will not be shopping at Argos again!!”

Helpful Report

Posted 9 years ago

“Will never use Argos again! Ordered new washing machine. It arrived dented, scratched, cracked and had rust inside the drum. Arranged for new one to be delivered two days later, but it didn't arrive. Called Argos again to be told it was cancelled due to staffing issues so wouldn't be able to get it for another three days! We told them this wasn't good enough so to refund us and arrange collection. We went to currys and got one delivered the following day. Eight days from receiving a damaged washing machine I still haven't actually received a refund and I've had to move the damaged machine to the garden as I need the space to do things like look after a family and keep a clean and safe house for a toddler. I dread to think how much it has cost me in calls to the non existent customer service that keeps you on hold for 50 minutes a time before you even speak to anyone. The £10 gift card good will gesture has been returned to Argos!”

Helpful Report

Posted 9 years ago

“I ordered a Freeview box on Tuesday 22/09 on line and was surprised to be offered the same day delivery!! Payed and booked a slot for between 7 - 10 and duly waited!! NOTHING! No phone call no communication nothing! Rang first thing Wednesday 23/09 to ask what had happened and didn't even get so much as a sorry! Reluctantly arranged a delivery later yesterday between 2-6 stressing could they please leave with a neighbour. I was assured that this would be implemented! This is a gift for my grandmother and as I was seeing her yesterday thought in the end all is ok! NO! It was not! Got a text informing me the delivery could not be made so could i ring to rearrange within 7 days!!! Upon receiving the txt I rang the number supplied and held on for 25 MINUTES for someone in Liverpool!! She, finally, tried to find out what had happened and would ring me back! She did! She informed me what I already knew, could not deliver as there was no answer!! There are 15 other flats in my building hence please leave with a neighbour!! Unbelievable service an apology would have gone some way! You would think that with so many on line companies who treat you with a bit of respect in these current times, ARGOS would want to do the same as they are a more localised company and are obviously trying to up their gain??? Judging by other comments they need to do a lot more!! Whats the betting I get no reply from this, what do they care?? Amazon here I come!!”

Helpful Report

Posted 9 years ago

“Worked at Argos for 6 months, such a disorganized company, rude colleagues and lazy, orders never on time. Avoid shopping or working at argos at all costs”

Helpful Report

Posted 9 years ago

“Abselutely appalling!!!! Ordered 4 items from argos 2 weeks ago, i then recieved one of the items a few days later, i then had to email them to ask about the other products because i was on hold for about at hour!! they then had to resend the items i did not recieve. a few days later 2 more items were delivered. i was getting angry at this point that i had wasted my time spending days in the house waiting for this order! i then had to phone them again about the last item i did not recieve, little did i know that this item was out of stock, the woman on the phone told me i would have to phone back a week later to re order it, which i did. the item should have been delivered yesterday, but yet again no sign of it. i then realised that i had been charged twice for this item. having to phone them again they explained that the item was still out of stock. i then requested a refund. little did they know that my daughter would not be able to revcieve her present she wanted for her birthday, so now have to let her down again. thanks alot argos. i will never be ordering from your website again!!!!”

Helpful Report

Posted 9 years ago

“* Order bed 21st July. * Said delivery 14th Aug. * 13th Aug told won't be delivered until 11th sept. * 11th sept recieved bed which was in fact damaged when we opened the box. said replacement arrive 22nd sept. Then told 25th Sept. * 20th sept rang and told won't be delivered until 23rd October. Daughter devastated and is having to sleep on a mattress on the floor. We dismantled and god rid of her bed the morning the bed was delivered. kitchen is over taken with X2 very large boxes which contain the damaged goods. We have to wait 6 more weeks to receive replacement bed and collection of damaged goods. SHOCKING!!!!!!!!!!! AND YOU THINK £25 GOOD GESTURE VOUCHER IS SATISFACTORY..... MY MULTIPLE PHONE CALLS TO COMPLAIN WILL OF COSTED MORE THAN THIS!!!!!”

Helpful Report

Posted 9 years ago

“Bought table and chairs for summer online given delivery date day before sent a txt to phone argos they changed delivery date 3 weeks later booked another day off work and day before same message now 4 weeks due to stock levels. ARGOS DO YOU KNOW WHAT YOU ARE DOING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! MUPPETSATARGOS.CO.UK”

Helpful Report

Posted 9 years ago

“Ordered and paid for an Indesit dishwasher and given with confirmation a delivery date, two days before this date received a phone call informing us that there would be a delay not a couple of days but four weeks! We actually wanted this product to use not just an exercise in on line buying for Argos to deliver when ever it suited. Rubbish!”

Helpful Report

Posted 9 years ago

“Don't use an Argos 12 interest free store card as you run the risk of 12 month retrospective interest. At the of point purchase (sign up) they don't highlight this or take a payment method. Both of which would probably reduce the take up of this product and decrease the number of people who miss the 12 month deadline. They know that if you the benefit to them is substantial.”

Helpful Report

Posted 9 years ago

“Bought a black tempered 50inch TV stand in the sale. It was a bargain at £29.99. When we got it home and opened the box we noticed several scratches. We build it anyway but noticed there was a large sticker on every shelf. When we tried to peel them off, they would not remove and it took us and hour and wd40 to remove the glue. I have absolutely no idea of the purpose of the stickers and why the numpty who put them on didn't realise the difficult task it would cause to remove them. Argos I have to say has gone down hill over the years and the equipment they sell is like second hand, charity shop standard and well over priced. I'd have got a better kept product from home bargains!”

Helpful Report

Posted 9 years ago

“The worst after sales company I have ever had the misfortune to deal with. Half order arrived on date specified had to wait over an hour on the phone to speak to after sales team promised delivery of item on two dates and it never arrived still waiting for item”

Helpful Report

Posted 9 years ago

“Recently wrote a review about buying a picnic basket and said it had gone up by £20 overnight sorry I was wrong it was £25. What a con.”

Helpful Report

Posted 9 years ago

“Bought a picnic basket at Argos Cupar only to find it was damaged I took it back and got my money refunded they ordered me another one and was horrified when I went to collect the replacement I was offered the one I returned they went to the store and got another only to find that it was also damaged they offered to order a replacement I refused when I was then told it had somehow gone up in price by £20 overnight what a waste of my time and fuel.”

Helpful Report

Posted 9 years ago

“Why can't they deliver items on the date specified when you pay for your goods. Note to self "don't ever order off them again", it's happens all the time!”

Helpful Report

Posted 9 years ago

Argos is rated 2.7 based on 4,029 reviews