Argos Reviews

Name: Argos
Rating: 2.69

2.7 Rating 4,066 Reviews

42 %

of reviewers recommend Argos

Company Reviews

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Metrics

2.7

Based on 4,066 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was foolish enough to believe the advertised 'same day delivery'. What a great service I thought. My watch was off for repair so I used the great idea of 'order by 6pm and deliver by 10pm'. On a Thursday at 4pm I scheduled a new watch for delivery between 7pm and 10pm that day at the cost of just £3.95 for the guaranteed time slot. I sat back with a glass of wine and waited. And waited. And waited. At 11pm I went to bed grumpy. 3 days later (Sunday) the item arrived. Still trusting a well known brand I complained to Argos. Did they sort my issue? Did they provide an explanation? No, they emailed after another week to let me know that 'as a goodwill gesture' they would refund the £3.95. I would say that calling a refund of the money for same day delivery (not achieved) a goodwill gesture is disingenuous, insulting and probably legally questionable. The moral of this story. Argos are not capable of delivering same day, Argos don't care about their customers, Argos will fob you off with whatever bullsh1t they can if you complain. After seeing the 'same day service' advertised I though pt I'd do my Christmas shopping with Argos. Now I've seen their new service in reality.... I'll be shopping at Amazon.”

Helpful Report

Posted 10 years ago

“Been contacting argos for 11 days to get my refund and being ignored. Awful service”

Helpful Report

Posted 10 years ago

“Ordered a couple of small items (rechargeable batteries) and booked a 2-6 sa e day delivery slot. Called customer service at 7pm as the goods had not arrived and was told they were on the delivery van and would be with me shortly. Now it is 10.00am the following day, and still no sign of the delivery. Called customer service again and they offered to rebook it today, i declined and cancelled. No point offering this service if you can' deliver (no pun intended....)”

Helpful Report

Posted 10 years ago

“I would like to give my feedback regarding my order. I was very disappointed with the delivery I received a tex saying it would be here by half 12 however I didn't get a call until 3 pm saying the delivery guys were lost down the road this wasn't a problem I gave directions were to go . 10 minutes later I got a call from the guys saying I had made them half an hour late and they was cancelling my order . I replied by saying how I had made them late when they was already 3 hours late with the order . the delivery guy replied "that's not my problem were late , blame Argos " I asked if they could just bring the order anyway they said no I will have to contact Argos he was extremely rude so I asked him his name to make a complaint and he put the phone down on me. Next minute I get a knock on the door I awnserd and asked the guy who he thought he was talking to iv paid for a service and I'm getting abuse he then replied "I no your not talking to me like that " I said "my partner was coming back " as I was a little frightened because they were abusive and I am a pregnant woman alone at home . Next Argos call me and I explained and told them my partner would come through the property and take the order at the lift the lady was very nice to me so I thought I would let it go . Next my partner went to meet them to get the order he expressed he didn't think it was fair the way they had spoke to me my partner said one of the guys started being abit nicer but the other one kept repeating " your lucky your lucky " in a threatening tone . Now what is he lucky for exactly lucky the delivery guy didn't physically attack him . I am disgusted that this has happened were calm people and I was extremely understanding that they were originally 3 hours late but then I was blamed for this from them it was very intimidation we paid for this service and get treated like that I would like to no what Argos are going to do about this and wether I should carry on shopping with them after the threat to my partner I don't think an apology is enough from Argos .”

Helpful Report

Posted 10 years ago

“Ordered a present for a three year old's birthday a week before the big day. delivery was specifically promised on a particular day. Of course Argos didn't keep their promise and the gift never arrived so I had one very upset wee girl. When i complained, Argos couldn't give a damn and tried to fob me off with excuses blaming everyone bar themselves. They are pathetic and should be ashamed to be trading as a quality company. Avoid Argos like the plague.”

Helpful Report

Posted 10 years ago

“Incompetent and piddle poor service. Clearly unmanned help lines set up just to take 10p a minute from their disgruntled customers. They are a shower of shizzle, Home delivery failed on two attempts.........”

Helpful Report

Posted 10 years ago

“item never arrived in the 10am-2pm time slot so I rang Argos. And they said it would arrive by 9pm. Well this was bad enough but it didn't end there. Then at 4pm I received a call telling me that it wasn't going to arrive today at all. The next available time slot was 6 days away. I couldn't do this day so I now have to wait 8 days for my delivery on top of the two weeks I have already waited. If it dosen't arrive on time I will be straight on the phone to cancel and get a refund.”

Helpful Report

Posted 10 years ago

“Only giving 1 star as it wont let me leave 0. Shocking company. They don't contact you re deliveries, don't reply to emails and don't pick up their telephones. Getting house renovated and everything else is running smoothly, order a washing machine from Argos and stress levels are through roof and its holding builders up!!! Don't use ARGOS online!!”

Helpful Report

Posted 10 years ago

“Quite simply the worst customer service of any company anywhere in the world .... It is ridiculous that a company as big and successful as Argos could have such appauling service It takes over 30 minutes to get through to anyone on a good day and when you do Their advisors are uninterested, rude and generally useless. They immediately either put you on hold for a further 30 minutes minimum I have been on hold for over an hour and 30 minutes or they simply hang up on you after telling you there's nothing they can do. The managers are even worse and it seems that in order to be promoted to manager you have to be the rudest, laziest and most ignorant person in the office. The term customer service is completely wrong for what Argos do in fact it shouldn't be aloud to use this term under the trades description act !!! ARGOS YOU SUCK !!!!”

Helpful Report

Posted 10 years ago

“Placed a order for delivery. Order didn't arrive at all. When I phoned to ask were my delivery was. I was told I will have to rearrange for a different day. I found that really bad because I wasn't even made aware that I was not going to have my delivery, despite me leaving them my phone and email details. Really bad service will definitely not use Argos again.”

Helpful Report

Posted 10 years ago

“Been on hold for 45 mins - absolute joke - tempted to cancel my order and go eslewhere”

Helpful Report

Posted 10 years ago

“Absolutely appalling delivery service”

Helpful Report

Posted 10 years ago

“Disgusted with the so called delivery of 2 beds so called 5 days delivery, two weeks later delivery promised between 12 pm and 6.0 pm , then rung to say delivery would be late !!!!! 7.10pm , old beds dumped !! Beds did not arrive Argos rung and said next delivery would be one month later in our area !!!! WHAT with no bed to sleep on !!!! Joking !!!! What service !!!! Don't use this delivery service RUBBISH !”

Helpful Report

Posted 10 years ago

“Called the customer service team 8 times over my cooker which is very faulty, was on hold for an hour and a half each time and know one knew what they were doing and not one was any help what so ever. When I finally got through to someone I asked not to be transferred again as I have been all the time and I will be waiting for another hour then and the woman just cut me up and transferred me, still waiting to get through now! Will never order from Argos again!”

Helpful Report

Posted 10 years ago

“have never dealt which such poor customer service, absolutely terrible, your negligence is insulting. I was on the phone for literally ONE hour and a HALF explaining to NINE different people my case even though you have it on e-mail. When I was passed to the "relevant" person or department no information was passed so I had to explain myself all over again. I wanted to speak with your Finance department regarding VAT receipts - It's not that complicated isn't it? The last person with whom I spoke with (responsible for Deliveries????) just hung up the phone and that absolutely crossed the line. You have no idea what are you doing. It seems that nobody has excess to e-mail thus nobody can check my e-mail which clearly explains what I need. It's all in a list, with order numbers, dates, items, quantity. This shouldn't take any effort whatsoever, it's usually done in one hour the most, it has now taken ONE MONTH! I wrote two e-mails with the full lists included, several requests for particular orders through the whole month, called several times, my account department called you several times as well. I have been waiting for those VAT receipts for a ridiculous period of time now, chasing you to do your job. AND YOU CLEARLY HAVEN'T! Moreover, you mange to insult mine and our accounting department's efforts to resolve this in the fastest way.”

Helpful Report

Posted 10 years ago

“I ordereda set of dumbbells 3days ago to be delivered to my home address the day before yesterday between 7pm and 10pm. On this mentioned day,at about 7pm, I got three emails saying your order has been dispatched, unable to deliver and your order has been cancelled. Yesterday morning I phoned them explaining this situation. They updated my order ( I have got an email as a proof of it) and promised to deliver it to my address yesterday between 2pm and 6pm. Because I still did not have it last night, I decided to go for live chat and explained this again. It was Danielle there who told me that sometimesthey are late and ask me to come back and chat an hour later. I did not do this because I was tired. This morning trying to phone customer services and with being on the phone for 25 minutes, the phone call was cancelled. I am sending the order number 1076351066 and the product number 936/7816 in case someone wants to wake up and send me something I have paid to stop me thinking that someone has taken something that was not theirs. Eva”

Helpful Report

Posted 10 years ago

“Ordered a chest of draws from Argos yesterday purely because they offered same day delivery. Firstly the website was not functional and it kept looping when I attempted to make a payment. After holding for 25 mins to reach customer services, I finally got through to an advisor and was immediately cut off by a 'technical glitch'. Tried again, another 30 mins of waiting to then being able to successfully place my order. I paid the delivery charge and agreed same day delivery. Took the evening off work to receive the delivery except there wasn't a delivery! Not even a call or email to explain. Rang customer services who apologised and confirmed delivery hadn't even been attempted for an unknown reason and assured me it would be delivered today again between 7pm and 10pm. Stayed at home again this evening having taken another evening off work, again no delivery and no call or email from Argos to inform me. I'll never ever be using Argos again. This is false advertising to get traffic on their website.”

Helpful Report

Posted 10 years ago

“rubbish.big advert on tv order today get today.ive been waiting since 25 oct for my item to be delivered. they keep losing my order.online and in store.will never buy from argos again .rubbish store.rubbish customer service.”

Helpful Report

Posted 10 years ago

“Absolutely horrendous customer service, almost as bad as Santander. Been on hold now to cancel my delivery and it's been 2 hours!!!! Online email assistance is useless - over 12 hour wait for a response. No live chat option either. Will never shop at argos online or in store again.”

Helpful Report

Posted 10 years ago

“Ordered two wardrobes three weeks ago and earliest delivery date was today 12-6pm slot. I have waited in all afternoon despite this being half term week with my children only for no delivery! I then telphone customer services and wait for a representative to answer for twenty five minutes. On answering, there is no apology for the delay in taking my call! She then proceeds to tell me that due to the delivery van being involved in a traffic incident they are unable to deliver to me, and that a text message was sent to me about this, which was not done at all, despite 2 adults and 2 children being in the home to be able to hear this! The earliest delivery date they can now give me is 3 weeks away, despite my wardrobes being on the van. They say it is rolling stock and these wardrobes are now allocated to another customer as they are undelivered to me! When I ask for an earlier date as I needed the wardrobes for this weekend, this is not able to be done by them. When I ask for a morning delivery time for the rearranged date, this cann ot be done either due to scheduling, and the next available slot is a further week on. Suffice to say, I angrily cancelled the order and expect a full refund, and I will never use the company again, nor recommend anyone else to either. They will be going out of business at this rate of poor service.”

Helpful Report

Posted 10 years ago

Argos is rated 2.7 based on 4,066 reviews