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Argos Reviews

2.7 Rating 4,040 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,040 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Ordered a shed in July, didn't get it until October because of numerous delays. They promised me some cash back once it got delivered... I called them on Sunday and was in a queue for 35 minutes before giving up - I thought: Sunday, ah well. I call them Monday morning at 8:30am and wait for 10 minutes before having to go into work... ah well, its first thing, they're probably busy. I call them Monday lunch time and I'm in a queue for FIFTY FIVE MINUTES, before having to go back into work... pretty angry now I call them again when I get home, since they're open until 8, 35 minutes more queueing before having to go out. Grand total of time: 2 hours and 15 minutes. OK, so I send them an email, no response for 3 days, so I try their web chat. I get through to someone, who takes my complaint and passes me through to someone else, who takes forever to respond to any of my messages, then cuts me off at 20:01, a minute after they close and its impossible to get back onto the web chat. Not shopping with Argos again. I'd recommend that you don't either.
Helpful Report
Posted 9 years ago
fast track... what an absolute joke.
Helpful Report
Posted 9 years ago
Argos at Tunstall is an absolute joke, too many chiefs not enough indians. The waiting time for your purchases is terrible. They should take a leaf out of Argos Crewe they are customer friendly.
Helpful Report
Posted 9 years ago
I had a query regarding an order - first attempt to call left me hanging on the phone for over half an hour before I gave up. I then spoke to an online representative who told me she could not deal with my query and would need to transfer me to a colleague - she 'left' the conversation and I never heard from her colleague. I emailed customer services but did not receive a reply so I called again the next day..............hung on for about 10 minutes but I had work to do and had to ring off. I called back later and hung on for another 20 minutes with no answer....................I give up - DOES ARGOS EVER ANSWER THIER PHONES OR ARE THESE CALLS A WAY OF GENERATING REVENUE? I WILL NOT USE THE ONLINE SERVICE WITH ARGOS EVER AGAIN. Appalling Customer Service!!!!
Helpful Report
Posted 9 years ago
Ordered a fridge freezer a month ago and it only came today after initially next day been told 7 days. My product was passed onto 2 different courier. I rang the customer service line continuously and was in the call que for over an hour on all occasions. They just don't care. i had two advisor put me on hold and just drop my call, after me explaining to them. All i wanted to do was find out when the delivery was coming, i took a day off work after being told it was coming 2 weeks ago. I went to my local Argos when it didn't arrive and i was told definitely the next day before 7 pm, boyfriend took that off work, still didn't come . I will never buy from this company ever again, they are a joke and i expected alot more from a large company like this. advisers also talked over me. Quite frankly i dont think that they dererve the 600 pound i spent, they weren't worth it.
Helpful Report
Posted 9 years ago
Awful online service......never again. Don't deliver on date arranged and trying to get through to customer service is the worst experience ever. Queuing for nearly an hour then cut off and have to start all over again. Shame they spent more on ad campaign promising same day delivery on national tvrather than spend money employing staff to answer phone. Will never use again.
Helpful Report
Posted 9 years ago
Absolutely appalling after-sales service. I'd arranged for a collection of a table I'd ordered from Argos, took time off work, but they didn't show, and I didn't get a call before or after to say why or to re-arrange an alternative time. I subsequently called their support line, twice, each time being held on the line for over an hour and each time not receiving an answer! Argos should be made an example on, on national TV alongside their current national Ads! The irony of it all, is that while you're waiting on their service line, the automated voice intermittently says, "We do value your custom". What a laugh! I'll never order anything from Argos ever again.
Helpful Report
Posted 9 years ago
Used fast track service for the first time. Received emails and text message over space of 5days confirming order had been delivered to local branch. Got a lift there went to counter was ignored at fast track for ten minutes! Advised I had quite a few orders all had same collection code , gave first one with code than second and was told all the order comes up on the system. Eventually he came back with 4items,mad used i ordered more not just four items, so I had to go back home to check each code under what item I was still kissing, all said they were at the branch. Went back few hours later advised situation, one order was done moved to next one and only one ticket came out nothing for the second took four people to get involved and none understood what had happened and couldn't give me the item without their printed ticket! Moved to next one and on the last one told it wasn't in, showed them text and was told the text and email was wrong. I asked what I was supposed to do or would I automatically get another email or text was told she didn't know and walked off. Found staff rude and unhelpful meanwhile I had stood for twenty minutes. Ended up asking for manager who again went back to trying to figure out why the ticket hasn't printed, was then told it wasn't in! She said they had some in stock in store but couldn't give it to me, after debating as to why over another five mins told to call fast track get them to refund and rebut in store, didn't have card on me anyway if I'd wanted to do this. They end up getting one from their stock and after waiting over half an hour told to wait and see another four days for the item that apparently has not been delivered to see if I get a email or text if not to go back again to see what they can do as they have none in stock I can have. Waste of time and certainly not fast took longer then going in store and doing from scratch, not customer focused at all don't use this service at all stay clear- I was told nothing but issues with this service on daily basis , then stop the service until it's sorted and stop wasting peoples time!
Helpful Report
Posted 9 years ago
Argos, drakehouse,Sheffield. Just lost over an hour of my life I'll never get back. Ordered my product, queued in long queue with purchasers, people returning things and others with general queries, eventually got served then stood again for ages with others. Really think this new system doesn't work very well, to think this new way has come from intelligent people on good salaries at argos hq, it's a joke, will be a nightmare in December,bring back the pencils,returns/query desk, and clear out the numpties at hq.
Helpful Report
Posted 9 years ago
I placed my order on sat and was given a fast track delivery slot of 7pm&10pm that evening but the items never arrived so spent all morning trying to get in touch with customer service by phone and email and was eventually told it was an IT issue and was promised my goods would be delivered between 2pm&6pm today and yet again the items have not been delivered this was supposed to be a surprise gift for my Mum but the surprise has been ruined as I had to tell her to wait for her delivery slot today which was a waste of time for her. Very disappointed by this new fast track delivery. Shame on you Argos.
Helpful Report
Posted 9 years ago
Bought tefal super glide iron , water kept leaking out of the plate it all over clothes .
Helpful Report
Posted 9 years ago
Waiting on the phone for customer service for 1 hour and 38 minutes and no answer poor customer service
Helpful Report
Posted 9 years ago
Ordered 3 items for there same day free delivery to save me going up to the store as I'm disabled.My delivery was between 1900-2200 it's now 23.10 and nothing guess they couldn't be bothered and don't bother to text phone or email to say what's not happening.Wont bother again
Helpful Report
Posted 9 years ago
Rubbish company from the MD's pa, the directors office, customer service and their managers. Do not use this company if you value customer service and do not have an unlimited amount of time to waste waiting for deliveries. Plus the £25 voucher that they promise you never arrive and you are told a pack of lies when you ask where they are.
Helpful Report
Posted 9 years ago
Purchased a cam corder online. Delivery was between 7-10 pm sameday. Received an email at 8pm that it had been cancelled. Called them to rebook advisor booked it in for the following day between 7-10 pm. Delivery did not turn up nor did I receive an email. So 3rd day on I'm calling to rebook and I've been on hold for 45 mins so far and still haven't spoken to any one! Argos I'm appalled!
Helpful Report
Posted 9 years ago
Absolutely dreadful service. Waited for delivery in vain hope Argos might just do ONE order as promised. Still waiting for delivery and more chance of winning national lottery than getting through to customer service. Not the first time they've failed to deliver an order but for me it'll be the last.
Helpful Report
Posted 9 years ago
I was foolish enough to believe the advertised 'same day delivery'. What a great service I thought. My watch was off for repair so I used the great idea of 'order by 6pm and deliver by 10pm'. On a Thursday at 4pm I scheduled a new watch for delivery between 7pm and 10pm that day at the cost of just £3.95 for the guaranteed time slot. I sat back with a glass of wine and waited. And waited. And waited. At 11pm I went to bed grumpy. 3 days later (Sunday) the item arrived. Still trusting a well known brand I complained to Argos. Did they sort my issue? Did they provide an explanation? No, they emailed after another week to let me know that 'as a goodwill gesture' they would refund the £3.95. I would say that calling a refund of the money for same day delivery (not achieved) a goodwill gesture is disingenuous, insulting and probably legally questionable. The moral of this story. Argos are not capable of delivering same day, Argos don't care about their customers, Argos will fob you off with whatever bullsh1t they can if you complain. After seeing the 'same day service' advertised I though pt I'd do my Christmas shopping with Argos. Now I've seen their new service in reality.... I'll be shopping at Amazon.
Helpful Report
Posted 9 years ago
Been contacting argos for 11 days to get my refund and being ignored. Awful service
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Posted 9 years ago
Ordered a couple of small items (rechargeable batteries) and booked a 2-6 sa e day delivery slot. Called customer service at 7pm as the goods had not arrived and was told they were on the delivery van and would be with me shortly. Now it is 10.00am the following day, and still no sign of the delivery. Called customer service again and they offered to rebook it today, i declined and cancelled. No point offering this service if you can' deliver (no pun intended....)
Helpful Report
Posted 9 years ago
I would like to give my feedback regarding my order. I was very disappointed with the delivery I received a tex saying it would be here by half 12 however I didn't get a call until 3 pm saying the delivery guys were lost down the road this wasn't a problem I gave directions were to go . 10 minutes later I got a call from the guys saying I had made them half an hour late and they was cancelling my order . I replied by saying how I had made them late when they was already 3 hours late with the order . the delivery guy replied "that's not my problem were late , blame Argos " I asked if they could just bring the order anyway they said no I will have to contact Argos he was extremely rude so I asked him his name to make a complaint and he put the phone down on me. Next minute I get a knock on the door I awnserd and asked the guy who he thought he was talking to iv paid for a service and I'm getting abuse he then replied "I no your not talking to me like that " I said "my partner was coming back " as I was a little frightened because they were abusive and I am a pregnant woman alone at home . Next Argos call me and I explained and told them my partner would come through the property and take the order at the lift the lady was very nice to me so I thought I would let it go . Next my partner went to meet them to get the order he expressed he didn't think it was fair the way they had spoke to me my partner said one of the guys started being abit nicer but the other one kept repeating " your lucky your lucky " in a threatening tone . Now what is he lucky for exactly lucky the delivery guy didn't physically attack him . I am disgusted that this has happened were calm people and I was extremely understanding that they were originally 3 hours late but then I was blamed for this from them it was very intimidation we paid for this service and get treated like that I would like to no what Argos are going to do about this and wether I should carry on shopping with them after the threat to my partner I don't think an apology is enough from Argos .
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Posted 9 years ago
Argos is rated 2.7 based on 4,040 reviews