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Argos Reviews

2.7 Rating 4,040 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,040 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
every time I order from argos they mess up the delivery - this has been my experience for 30 years or more and I only very occasionally use their home delivery service because it never happens! earlier this year they left my 80 year old dad with no birthday present and this weekend the delivery due Saturday had still not arrived at 9pm on Sunday. call centre queue is over 40 minutes, I got fed up and hung up. WHAT IS WRONG WITH THESE PEOPLE? yeah, believe me the problem is they don't give a flying s*** about customers, they take your money and then they are done. NEVER AGAIN. Take some advice, if you need something for a birthday or Christmas, DO NOT ORDER FROM ARGOS because I can guarantee it will NOT ARRIVE>
Helpful Report
Posted 9 years ago
Customer services inefficient,incompetent, dishonest, unhelpful and rude. Waits of between 17 and 38 minutes to reach an agent. Lewes store staff, especially Kayleigh, helpful, polite, friendly and efficient. A refund of over £300 not processed by customer services who have continually disseminated and failed to return calls still not received 2 weeks later. Customer service e agents just can't be bothered. Now opened a PayPal case to recover my money. Seems to be the same call centre for whole group, including Home base which also was grossly inefficient with online order. I am now an ex- customer of both.
Helpful Report
Posted 9 years ago
Did online purchase for 2 ceiling lights to be fast track delivered between 1400-1800 (purchased at 0930) it's now 2230 and no word , tried to call customer service but they don't answer. SHAMBLES OF A COMPANY.
Helpful Report
Posted 9 years ago
The fast track service is a load of rubbish! I placed my order at 9:20 am to be delivered same day between 7 and 10 pm, it didn't arrive and I wasn't informed that it wouldn't be arriving. I had to rearrange for the next day which is no use when you are ordering something you need for the next day. I then did click and collect only to find the money had been put into a holding account by the bank but my order had vanished into thin air. Argos customer service then hung up on me 3 times, told me twice that the money had not been taken out of the account and the final time informed me that it would just sit in the bank holding account. I would have to speak to my bank to get the money returned to my available balance. I also spent nearly 15 minutes on hold in the final call which has added to my phone bill! Absolutely disgusting! I'd like to tell argos where they can shove their free £5 voucher! I wish I hadn't bothered spending nearly £100 with them now. On top of all that I've bought bedsheets that I had to return due to the material being stitched at an angle!!! Generally if they're not selling you rubbish, they're treating you like it. I will never shop with argos again!
Helpful Report
Posted 9 years ago
Tried to order a washer/dryer on line, went through all of the procedures and waited for my order confirmation - nothing! Can't contact anyone because they are all busy! Even went to the local store to try and sort things out, they couldn't contact customer services either, A truly shambolic way to run a business
Helpful Report
Posted 9 years ago
As a few others have mentioned there fast track service is complete rubbish . I ordered on a Monday around 12pm for delivery same day between 7 and 10pm . I had my confirmation txt and email I waited and waited and by 945pm I knew nothing wouldn't happen . Next thing I know it's 10.06pm and I get a txt saying we tried to deliver ..... er !? Really I was by my front door the entire time. Tried contacting several times. Have sent of 3 emails and no response . Next thinf I know it's 8am in the morning and a delivery man without a care in the world with my item . Nothing no apologies and nothing from argos. They have absolutely no customer service at all
Helpful Report
Posted 9 years ago
Went into argos to order my sons pooltable, which I knew was £8.95 delivery only. I ordered other items as well and thought I'll have them all delivered together rather than carry them around, the other items were a football and a watch, which i could of taken with me. I checked my receipt when i got home(my fault i know) and they charged me an axtra £11.04, as they were coming from different warehouses. Tried phoning customer services for 2 days, kept saying high demand phone back NEXT WEEK. Emailed with no reply. Shop didn't want to know, you would think the girl behind cash desk would of had the sense to let me know. What a cheek and a rip off.
Helpful Report
Posted 9 years ago
How can Argos be so busy that at opening times you are put on hold because they are too busy. It is Tuesday at 8am and I am being told to call back next week!!!!!!!!!!!!!!!!!! Disgusting! I have tried 8 times to get through.
Helpful Report
Posted 9 years ago
DO NOT BUY FROM ARGOS THEY ARE FRAUDULENTLY TAKING PEOPLE'S MONEY FOR ITEMS THEY DON'T HAVE TO SELL ..absolutely appalling service from Argos....ordered large item over 4 weeks ago with confirmed delivery date and time...waited in all day no delivery. Got a text to say don't wait in as item will not be delivered! Contacted customer services who were very unhelpful and was told had to wait another 4 weeks! !!
Helpful Report
Posted 9 years ago
Worst services ever i have seen about Argos in last three years allways had a problem. payed money instantly and deliver date after three week. Do not bother to call that i am not going to get after waiting all day. call customer service and come to know that Item is not available and try to send alternative product that even after another three week. Argos must close down. Order no: 211608548 Date 21/10/2015, delivery date 14/11/2015 between 7 to 12pm.
Helpful Report
Posted 9 years ago
Shocking customer service. Requested a delivery of a fridge to my work address but the confirmation e mail said it was to be delivered to my home address. I sent an e mail to change this but nothing. Rang them to change the address and after a very frustrating 15 minute call they say I have to refuse the delivery, then ring back up to re-arrange a new delivery. I have decided to ring back up and cancel. DO NOT USE THIS COMPANY.
Helpful Report
Posted 9 years ago
Nov 13,2015 I placed a order for a 15 tog goose feather & down kingsize duvet by downland and paided for next day/saturday delivery. Was then sent a text saying my item would be delivered on saturday between 7am-6pm. Come saturday at 10am I'm sent other text saying sorry your item will now be delivered monday! I went to try and email them via the contact us page and clicked on the link that would normally open my email to send a email but this time it did not it just kept refreshing the contact us page! I had to look around the net for 30 mins-1 hr to find their email address (which is order. enquiries at argos .co.uk for those that need it just make sure there are periods between order and enquiries). Was then sent this morning a automated response to my email this time I had a link for live chat,Which I clicked on to hopefully talk to someone and at lest be refunded the shipping for the item failing to be delivered on the stated day. Only to find out from Charlie on argos live chat that it's not even in stock in their warehouse for at home delivery! they also said they don't know why their system even allowed people to buy it for home delivery! They then went on to say sorry & if you want you can wait til we get it in stock for home delivery and we will send it out asap or we could refund you. Well needless to say I was furious at that point and demanded my money be returned in full. SHAME on argos for not checking their systems! SHAME on argos for selling a item not in stock! They took my money for a item they did not have in to sell now I have to wait 5-7 days to get my money back when it took them maybe a day for them to take my money for a item they did not have to sell to start with! I will only use argos as a last resort now and I will NOT ever order for something to be home delivered EVER EVER AGAIN
Helpful Report
Posted 9 years ago
Ordered store collection of a computer for my mother in Uk , I paid by visa from Australia.Argos locked in the money but gave no order number. First time got through customer service who just said tuff you better get bank authorisation code and talk to our finance team. Then he put phone down not even giving number for finance team I call my bank who give me authorisation code Argos got to take the money from my account. Phoned back customer service was on the line for 46 minutes with that message we all know .Every ten minutes send I complaint detailing issues and giving update a no answer from customer services. If no response by Monday Bank will take action on my behalf to get my money back. What Company can I pay to supply my mother in N Yorkshire a laptop as a birthday present. Robert Handley
Helpful Report
Posted 9 years ago
Shame i cant give a minus star,Argos customer service is the most appalling thing i have ever come across.I ordered 2 seperate items on different days both costing over £100 each..I never received my vouchers,First phone call i waited over an hour only to be fobbed off with "we will send them in the post" Never received them so rang again..An hour later i got through and was told i would receive them via a link to my email,got no links,Rang again this time they appologised and promised me i would definitely get them via link but it would take 24-48 hours,still never got them,rang twice more after that and waited an hour,auto cut off after the hour is up so got to speak to nobody,sent 3 emails they never replied to any..managed to get through to live chat,she gave me the voucher code links..as soon as i go to basket to check out the chat dissappears and the vouchers didn't work,same the second time round.. I am losing my patience with Argos,they need to clean up their customer services and maybe employ more staff. What is going to happen on Black fridays if they can't cope now?? Glad i got that off my chest.
Helpful Report
Posted 9 years ago
Complete garbage. Ordered an item for same day delivery, waited in till 10 on a Friday night, literally by the door, got an automated text at 22:06 saying "your delivery has been attempted blah blah call us to arrange redelivery", tried to call, conveniently call centre closes at 2200 on the dot. As I say complete garbage, don't bother, get John Lewis to price match or order same day from Amazon, no need to use Argos whether you need it cheap or soon.
Helpful Report
Posted 9 years ago
Complete garbage. Ordered an item for same day delivery, waited in till 10 on a Friday night, literally by the door, got an automated text at 22:06 saying "your delivery has been attempted blah blah call us to arrange redelivery", tried to call, conveniently call centre closes at 2200 on the dot. As I say complete garbage, don't bother, get John Lewis to price match or order same day from Amazon, no need to use Argos whether you need it cheap or soon.
Helpful Report
Posted 9 years ago
Already wrote a review, but here we go again, bought my daughter a washing machine, needed urgently has a family, ordered on Saturday 07/11/2015. Earliest could be delivered is between 7am / 12pm. Received call would arrive between those times, Never Did, she called them at 6-30pm, on phone for over 30 mins, to be told, van had too much on it took hers off not coming till next week, she asked why not tomorrow or weekend, because other people had orders to be delivered she would have to wait., have you ever heard anything like it, this company is going down hill big time and they are making a fortune by keeping you on hold for over 30 mins at a time. Think I will start shopping elsewhere, service absolutely appalling.
Helpful Report
Posted 9 years ago
still waiting for a refund for a bed they did,nt have to sale waiting 16 day
Helpful Report
Posted 9 years ago
What a bloody joke!!!!! 12 times over the past 3 days have I tried to speak to someone in customer services. Every time you get the same crappy message and every time I ended up on hold waiting for someone to speak to me. After waiting on hold for 10 mins every time I have given up. My delivery still hasn't turned up..... I am surprised that this company still exists let alone has any customers. Needless to say I won't be shopping with Argos anymore. I even went into my local Argos store and the young man in charge there was about as much use as a chocolate fire guard...... Jo Camridgeshire
Helpful Report
Posted 9 years ago
Went on line shopping with Argos, purchased a Sony TV and paid by PayPal. Found it strange I never got a email with my details or a order number but left it that night hoping I would get a email in the morning. Morning came and no email, so I rang the number provided and was put on hold,47 minutes later still on hold so I hung up. I emailed them again only to get a reply saying we need your order number which they had not sent. Went back on there web site only to find the TV was now a extra £70 from the night before, so I still have no TV , plus if I did want it now it would cost me more. I have now opened a case on PayPal against them, so Argos will not be getting any further custom from myself or family. N McFarlane Ellon
Helpful Report
Posted 9 years ago
Argos is rated 2.7 based on 4,040 reviews