Argos Reviews

Name: Argos
Rating: 2.68

2.7 Rating 4,077 Reviews

42 %

of reviewers recommend Argos

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2.7

Based on 4,077 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone

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info@argos.co.uk

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Argos Online is such a disgusting company and should be closed down. They take the money, say they will deliver, they don't deliver. It gets worse, they text you to say "your were not home" - complete lie. They give you a number to arrange re-delivery but you can't get through at all, have spend 55 mins each time at over 5 times to sort out, still nothing. What a joke of a company”

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Posted 10 years ago

“Had an undelivered item which was bought in the Black Friday sales, tried emailing several times but no response, also tried twitter, again no response! When I eventually got an automated email they gave me the link to their live chat, well that was pointless. Tried god knows how many times. Never worked! 3 days later they reply on twitter saying my item was out of stock! Thanks for the email or telling me that when I ordered or when delivering the other stuff. Now the item is double the price!! Crap customer service.”

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Posted 10 years ago

“Customer services very very poor and put the phone down after speaking to them after a minute... Managers and directors please take note!! A big company like Argos is upsetting lots of customers who have bought from them for years and fast getting a bad name. Shame”

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Posted 10 years ago

“It's all about how much money Argos can make they don't care about the customers. We ordered a fridge because ours no longer work the only available delivery date was over a week away thats fine we managed to get time off work which is our busy time of the year in work. Argos called and left a voicemail saying they can't deliver on that date. After waiting almost 2 hours on the phone to speak to someone. They gave us a new date but can't promise that will come on that date. That date is over another week away. So that's a day off work waiting for something that might not turn up. Customers service isn't important to them. Wish I read these reviews before ordering anything from Argos. I will never order anything from Argos again. Especially when they said it can take up to 5 working days for the refund to go on. I feel trapped to them pay for goods and a service and all you get is hassle and stress. Such a waste of time and money they can't grantee anything.”

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Posted 10 years ago

“bought a sony 32 inch tv for our static caravan, when i unpacked it i realized it was a little bit on the small size, so decided to take it back and exchange it for the same model but the 40 inch version (which i was prepared to pay the £80 extra) under their 30 day refund policy that argos operate,to my horror argos would not do the exchange because i had unpacked the tv from the packaging,i am now stuck with the 32 inch tv.i will never shop at argos again,moral of this story be very careful when purchasing a tv from this shop as you wont be able to exchange it if you opt for the wrong size tv.”

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Posted 10 years ago

“very very poor customer service! do not order from them! so frustrating. Hours on hold to get a refund for an undelivered item. when I finally got through they hung up on me after 1 minute!!!!!!!!!!!!!!! not happy.”

Helpful Report

Posted 10 years ago

“the costumer service is disgusting. i oredered for delivery on 29th nv, it didnt arrive, i have spent approx 164 mins on hold and has eaten into my mobile phone credit. when i fiannly got through to them i was told that it had been re-booked for the next day. well suprise suprise it did not arrive. so i rang again and asked to be put through to a manager, i was put on hold and then hung up on! so ringing them back again i was then told that they had a backlog of deliveries and that they had lost all traces of my order. i was offered a refund for the delivery charge and when i asked to be put through to a manager again i was told that they didnt have managers because they were just a call centre! My advice to everybody is: DO NOT USE ARGOS HOME DELIVERY.....”

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Posted 10 years ago

“I purchased a TV on line and requested a receipt. 2 days of constant phoning and emIailing . Still no reciept. They transfer you and then hang up. Useless. I am sending item back. Worst customer service in 20 years of buying”

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Posted 10 years ago

“If anyone has any sense do not order from Argos, they are absolutely terrible!”

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Posted 10 years ago

“Firstly may I start this review by stating how disappointed I am with the service I have so far received from Argos. I placed an order on Saturday 28th November 2015 for 2 x Amazon Fire Tablets, 2 x Cases and 1 x Ipad Mini 2 to be delivered on Monday the 30th November 2015. I waited at home all day Monday for my delivery and it didn't arrive. I phoned the customer services phone number T: 0345 640 2020 to be kept on hold for over 1 hour being told time after time that my call is going to answered shortly, with severe frustration I put the phone down. I phoned back this morning 1st December 2015 at 09:30 to be put on hold again for 55 minutes before putting the phone down. I tried calling again at 11:00 and again no answer apart from that stupid annoying message that my call is going to be answered shortly, hence I'm now trying to get answers by email. What a totally useless service the offer.... It is my Son's Birthday today and the Ipad was for him, can you imagine my embarrassment and my Son's disappointment in not receiving his promised Birthday gift today? I paid for delivery at a promised time, I have spent a stupid amount of time holding for someone to answer my telephone calls and have been left with total frustration in placing this order with Argos, I do not feel like a valued customer. Argos have over promised and under delivered with the service they have offered and I am left in "Limbo". Information and updates are the key to good customer service and overall customer satisfaction of which I am still trying to find from Argos. You have been warned!”

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Posted 10 years ago

“Been on hold for over an hour and I am then cut off - truly exceptional customer service! If they are struggling to answer calls please let us know expected call wait times.”

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Posted 10 years ago

“Would not recommend placed order fast track 27th it is now 30th and still no delivery 4 delivery times and no show hours on the phone with no answer only music cannot believe how poor this company's service is so frustrated with waiting to no avail shabby poor that's polite”

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Posted 10 years ago

“Think twice about hone delivery! Ordered clothes airers which were delivered at the times stated. Lovely delivery man. Found one if the items were damaged but delivery man said u needed to contact the company. U emailed them the same day with the order number but received a message saying they couldn't locate my order number from the email. Emailed order number again and 2 days on, still no response. Went to store but advised the need to contact by phone. Called and have been waiting nearly half an hour. Hung up and writing this review!”

Helpful Report

Posted 10 years ago

“Ordered amazon fire on Fri to be delivered between 7-10pm it didn't turn up .phoned sat morn said it would be delivered between 2-6 pm I phoned customer service about 4.30 to see if item was on van man on the phone tried to phone store (gypsy lane Luton) but they weren't answering said he would phone back .i phoned again at 5.30 only to be told item not on van! .the original man phoned me back to tell me no deliveries were being made due to distribution problem at no point on sat was there any communication I have cancelled my order they said it would take 5-7 days to get money back quick enough to take it .it seems to me they cannot cope with the volume of orders will not use them again”

Helpful Report

Posted 10 years ago

“I recently purchased a product from Argos and was promised next day delivery. Unfortunately i did not receive it the next day. I was forced to stay at home waiting for a parcel that was not coming. I only found out that Argos had not yet dispatched the parcel until i contacted Yodel. Argos should not make promises if they can not deliver. I rather have been told it will be delivered after 5 days and get it that day rather than waste my day waiting for a parcel. Very Disappointed with the service. On trying to contact the customer service of Argos i spent over 45minutes on HOLD and got fed up and just hung up. Surely no company can be that busy that a call can not be answered in 45minutes. Would not recommend shopping with Argos online, very poor service. Probably the worst service i have ever received.”

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Posted 10 years ago

“why dont argos answer the god damn phones”

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Posted 10 years ago

“Unutterably rubbish. Used fast track, told it was in store and it wasn't when went to collect. Everybody blamed by Argos, except themselves, told it was left off the delivery, not delivered, it was delivery company. The manager of the store said delivery dates were estimates, even when the wording shows it was a) in store and b) available to collect. Unreliable, unwilling to fix a problem, extraordinary lack of interest in a customer.”

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Posted 10 years ago

“Ordered bedroom furniture three weeks ago got my date and time slot only to find on morning of delivery 0720 got a phone call that items not in stock so frustrated suppose to be next Tuesday but looking at peoples reviews here guess its going to be another wasted day off”

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Posted 10 years ago

“As with everyone else rubbish delivery. ... Used same day fast track 2-6pm no delivery, re scheduled next day 7-10pm no delivery. Can't ring to complain help line closes at 10pm - what a joke.... They took money straight away... Will I get a refund ? I better had.... I think everyone should write to BBC Watchdog... See if they can sort this shambles out !!! Surely this is fraud !!”

Helpful Report

Posted 10 years ago

“I have just bought an item from this store which is faulty. However thats not the main issue here. I hate my local Argos Bradford Forster square. Whenever you return something here they look at you as though you have done something wrong. Not happy that I have to take this faulty item back to them wish I had not bought it in the first place. I have had a couple of bad experiences and have avoided the store since. However, I had some vouchers which could be used at Argos and So I made the mistake of using them here. I will now be asking someone else to return this item for me. In general everyone I have spoke to about the Bradford Forster square store have had nothing positive to say. Management are very poorly trained and staff with headsets seem to be on power trips with customers and other members of staff. Some people have said customers are treated differently based on skin color. I have had too many bad experiences with this store. Staff generally have a bad attitude with customers. Argos you need to send in some mystery shoppers please dont take my word for it. Or have your staff shadow neighboring stores such as tk makks with exceptionally good customer service. The queues in this store are horrendous but something needs to be done about the customer service. if you dont intend to carry items out ANYMORE the place should have signs saying so. Also if you refuse to carry items out for one person its unfair if you do it for another. Furthermore, if a customer tries to make conversation its very rude to ignore them, leaves people feeling a bit awkward. Once more it should be a fair service for all customers and be consistent with rules. Otherwise its quite easy for people to take things personally and feel they are treated unfairly.”

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Posted 10 years ago

Argos is rated 2.7 based on 4,077 reviews