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Argos Reviews

2.7 Rating 4,040 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,040 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Customer service is shocking...I emailed to complain about an item I had bought and the constantly email me back saying reply if you still wish a reply from us. This has been going on for a week now they cant be bothered to contact me. Wont be using Argos again in a hurry.
Helpful Report
Posted 9 years ago
Very poor computer system. Tells me my order is ready to collect when in fact I waited another 20 mins after the tanoid said it was ready to be told it hadn't even been picked. Only 2 staff on one of which was a driver helping out which were rude and unhelpful. A shop at a busy Christmas period full of annoyed customers. Picking staff which looked like they needed a kick up the backside as theyccouldn't av been any slower and stopped to gossip to each other. Doncaster Wheatley hall road store is a joke.
Helpful Report
Posted 9 years ago
I ordered a tumble dryer online and on checkout it said the nearest delivery date was over Two weeks time which was no problem ,anyway took a day of of work for that day delivery time was between 7am to 12.pm so at 10.am got a phone call from Argos it was s answer machine saying we are sorry this call has ended so I rang them back and spoke to a guy and explain that you had rung me what is the problem and he said your delivery will be next week I said you are joking you ring me up a few hours before delivery and calmly tell me it's now next week I have lost a day's pay I told the guy I want a refund back to my card and will not use them again ever
Helpful Report
Posted 9 years ago
An absolute disgrace ! I ordered an item on line for collection in store , but when it came to payment, Argos wouldn't honour the price and tried to charge me an extra £20 !!! Obviously I went elsewhere !!!
Helpful Report
Posted 9 years ago
Orderd a personalised ring at sutton coldfield br. On the 5th ov November, went in last week to enquire bbut nothing was sed apart from its not here yet.lady on till wasnt the friendliest,Anyway called them almost a week later nd thy sed thy wud luk into nd call me bak.nobody did.so called again nxt day only to b told that the order had not reached them nd sumbody had told the manager that thy did call me nd SPOKE TO ME TO TELL ME OV THIS.VERY VERY UPSET AS THIS WAS A GIFT FOR MY SISTER FOR HER BIG BIRTHDAY WHICH HAD NOT ONLY BEEN PROCESSED BUT I HADNT BEEN ADV OV THIS .CALLED MANAGER AGAIN NEXT DAY AS I HAD STRESSED TO THE MANAGER THAT I NEEDED THAT PRESENT ASAP ONLY TO B TOLD THY LOST ORDER AGAIN ND SHE HAS GIVEN ORDER OVER THE PHONE.WHEN I TOLD THE MANAGER I WASNT HAPPY SHE TOLD ME TO RING CUST SERV WHO IV BEEN TRYING TO GET HOLD OF FOR ALMOST 2HOURS ...TRIEDFROM LANDLINE ND MOBILE.FEEL REALLY DISGUSTED THAT THE PEOPLE IN THE STORE TRY TO FOB U OFF ND NOT EVEN TRY TO COMPENSATE U IN ANY WAY .
Helpful Report
Posted 9 years ago
Unacceptable extremely poor customer service. Argos were due to deliver a tumble drier 29/11 wasn't delivered unable to get through to customer service message now saying unless it's urgent call back next week! I just want to cancel the order and get my money back. Have sent 3 emails via the link on their website it states if u have not had a clarification within 12 hours to contact them again. Guess what no clarification. Also tried the order enquiries link to send an e mail came back as undelivered. Can't believe this company have my money and I have not received the goods and u can't get through to them to cancel. Will never order from them again there must be some sort of law against taking people's money and not fulfilling the agreement. Very poor show Argos.
Helpful Report
Posted 9 years ago
Argos Online is such a disgusting company and should be closed down. They take the money, say they will deliver, they don't deliver. It gets worse, they text you to say "your were not home" - complete lie. They give you a number to arrange re-delivery but you can't get through at all, have spend 55 mins each time at over 5 times to sort out, still nothing. What a joke of a company
Helpful Report
Posted 9 years ago
Had an undelivered item which was bought in the Black Friday sales, tried emailing several times but no response, also tried twitter, again no response! When I eventually got an automated email they gave me the link to their live chat, well that was pointless. Tried god knows how many times. Never worked! 3 days later they reply on twitter saying my item was out of stock! Thanks for the email or telling me that when I ordered or when delivering the other stuff. Now the item is double the price!! Crap customer service.
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Posted 9 years ago
Customer services very very poor and put the phone down after speaking to them after a minute... Managers and directors please take note!! A big company like Argos is upsetting lots of customers who have bought from them for years and fast getting a bad name. Shame
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Posted 9 years ago
It's all about how much money Argos can make they don't care about the customers. We ordered a fridge because ours no longer work the only available delivery date was over a week away thats fine we managed to get time off work which is our busy time of the year in work. Argos called and left a voicemail saying they can't deliver on that date. After waiting almost 2 hours on the phone to speak to someone. They gave us a new date but can't promise that will come on that date. That date is over another week away. So that's a day off work waiting for something that might not turn up. Customers service isn't important to them. Wish I read these reviews before ordering anything from Argos. I will never order anything from Argos again. Especially when they said it can take up to 5 working days for the refund to go on. I feel trapped to them pay for goods and a service and all you get is hassle and stress. Such a waste of time and money they can't grantee anything.
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Posted 9 years ago
bought a sony 32 inch tv for our static caravan, when i unpacked it i realized it was a little bit on the small size, so decided to take it back and exchange it for the same model but the 40 inch version (which i was prepared to pay the £80 extra) under their 30 day refund policy that argos operate,to my horror argos would not do the exchange because i had unpacked the tv from the packaging,i am now stuck with the 32 inch tv.i will never shop at argos again,moral of this story be very careful when purchasing a tv from this shop as you wont be able to exchange it if you opt for the wrong size tv.
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Posted 9 years ago
very very poor customer service! do not order from them! so frustrating. Hours on hold to get a refund for an undelivered item. when I finally got through they hung up on me after 1 minute!!!!!!!!!!!!!!! not happy.
Helpful Report
Posted 9 years ago
the costumer service is disgusting. i oredered for delivery on 29th nv, it didnt arrive, i have spent approx 164 mins on hold and has eaten into my mobile phone credit. when i fiannly got through to them i was told that it had been re-booked for the next day. well suprise suprise it did not arrive. so i rang again and asked to be put through to a manager, i was put on hold and then hung up on! so ringing them back again i was then told that they had a backlog of deliveries and that they had lost all traces of my order. i was offered a refund for the delivery charge and when i asked to be put through to a manager again i was told that they didnt have managers because they were just a call centre! My advice to everybody is: DO NOT USE ARGOS HOME DELIVERY.....
Helpful Report
Posted 9 years ago
I purchased a TV on line and requested a receipt. 2 days of constant phoning and emIailing . Still no reciept. They transfer you and then hang up. Useless. I am sending item back. Worst customer service in 20 years of buying
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Posted 9 years ago
If anyone has any sense do not order from Argos, they are absolutely terrible!
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Posted 9 years ago
Firstly may I start this review by stating how disappointed I am with the service I have so far received from Argos. I placed an order on Saturday 28th November 2015 for 2 x Amazon Fire Tablets, 2 x Cases and 1 x Ipad Mini 2 to be delivered on Monday the 30th November 2015. I waited at home all day Monday for my delivery and it didn't arrive. I phoned the customer services phone number T: 0345 640 2020 to be kept on hold for over 1 hour being told time after time that my call is going to answered shortly, with severe frustration I put the phone down. I phoned back this morning 1st December 2015 at 09:30 to be put on hold again for 55 minutes before putting the phone down. I tried calling again at 11:00 and again no answer apart from that stupid annoying message that my call is going to be answered shortly, hence I'm now trying to get answers by email. What a totally useless service the offer.... It is my Son's Birthday today and the Ipad was for him, can you imagine my embarrassment and my Son's disappointment in not receiving his promised Birthday gift today? I paid for delivery at a promised time, I have spent a stupid amount of time holding for someone to answer my telephone calls and have been left with total frustration in placing this order with Argos, I do not feel like a valued customer. Argos have over promised and under delivered with the service they have offered and I am left in "Limbo". Information and updates are the key to good customer service and overall customer satisfaction of which I am still trying to find from Argos. You have been warned!
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Posted 9 years ago
Been on hold for over an hour and I am then cut off - truly exceptional customer service! If they are struggling to answer calls please let us know expected call wait times.
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Posted 9 years ago
Would not recommend placed order fast track 27th it is now 30th and still no delivery 4 delivery times and no show hours on the phone with no answer only music cannot believe how poor this company's service is so frustrated with waiting to no avail shabby poor that's polite
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Posted 9 years ago
Think twice about hone delivery! Ordered clothes airers which were delivered at the times stated. Lovely delivery man. Found one if the items were damaged but delivery man said u needed to contact the company. U emailed them the same day with the order number but received a message saying they couldn't locate my order number from the email. Emailed order number again and 2 days on, still no response. Went to store but advised the need to contact by phone. Called and have been waiting nearly half an hour. Hung up and writing this review!
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Posted 9 years ago
Ordered amazon fire on Fri to be delivered between 7-10pm it didn't turn up .phoned sat morn said it would be delivered between 2-6 pm I phoned customer service about 4.30 to see if item was on van man on the phone tried to phone store (gypsy lane Luton) but they weren't answering said he would phone back .i phoned again at 5.30 only to be told item not on van! .the original man phoned me back to tell me no deliveries were being made due to distribution problem at no point on sat was there any communication I have cancelled my order they said it would take 5-7 days to get money back quick enough to take it .it seems to me they cannot cope with the volume of orders will not use them again
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Posted 9 years ago
Argos is rated 2.7 based on 4,040 reviews