Argos Reviews

Name: Argos
Rating: 2.68

2.7 Rating 4,077 Reviews

42 %

of reviewers recommend Argos

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2.7

Based on 4,077 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone

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info@argos.co.uk

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a tumble dryer on 23rd Nov. Arrived 1st Dec badly dented. Took 3 days of being on hold to get through to the customer services. Replacement arrived on 11th Dec, but wasn't working so spent rest of day on hold before getting through to the dreaded customer services again. Was told that a refund had been arranged once the tumble dryer had been collected. Sadly, cannot for love nor money get a pick up date arranged. Have spent the last week continueingly ringing them to be lied to. Am absolutely exasperated with them. Take a tip. DO NOT BUY FROM ARGOS-EVER”

Helpful Report

Posted 10 years ago

“My Mum ordered a bed and a sofa. Let me summarise in a few words MY experience ordering and supposed delivery of items: I have never come across such a bunch of liars in my whole life. I'm sure nobody from Argos give a flying F... about the customers. nobody! I won't bore you with anything more but believe me-Argos will pay for the upset caused.”

Helpful Report

Posted 10 years ago

“I placed an order online for some doors. Delivery date given, money taken, and confirmation email received. More than 24 hours later I get a text message saying my order was cancelled due to a pricing error. The money would be back on my card within 5 working days. Not even a respectful courtesy call. I called to complain and got hung up on several times after waiting for ages, even before I could even put my point across. When I finally spoke to somebody who bothered to take the time to listen, I was told I would get a priority call from a manager within 4 hours. Needless to say, it never happened. Disgusting customer service. Won't bother buying from them again, and I intend posting their antics over social media, to which I have plenty of clout. Big mistake Argos!”

Helpful Report

Posted 10 years ago

“Placed an order last month but had selected my existing delivery address in error. I spotted the error and rang customer services to try amend the delivery address only to be told it had been dispatched!! - I find this hard to believe as the order was placed late in the evening and I rang first thing the following morning 8am. About an hour after the call, I received another email from Argos saying the order had been dispatched to my existing address!!! - I find it absolutely bizarre that you can't amend or cancel an order online once it's has been placed - It has to be delivered first then returned for a refund. - I have no idea if the order was returned and am still waiting for a refund (1+ month later!). Argos need to have a look at how their competitors work, I frequently use Amazon and have never had an issue trying to cancel/amend orders!”

Helpful Report

Posted 10 years ago

“I am very disappointed in argos delivery service. I ordered a cooker about 5 months ago for it it to go wrong after 2 months. after waiting 3 weeks and numerous phone call I was told the part was being ordered even though no one had been out to look at it to know the fault, finally someone arrived to what I thought to fix the cooker to tell me he had to order the part. .which I had waited 3 weeks for apparently. Then they tried to charge me £150 for the call out. Eventually after much hassle and still no repair they come and took the cooker back. I ordered a new one which was meant to be delivered early December which was the salted until 14th December o had a text confirmation to say it was being delivered between 1 -3pm it was late so I called they assured me it was on the van and would be delivered that day. It never arrived I then called the next morning only to be told they now can't deliver tell 29th Dec. Leaving me and a family of 6 with no cooker over xmas day or all xmas. They don't even seem to care just say that's the next day they can do”

Helpful Report

Posted 10 years ago

“After being told my item had been lost on 8th December and a refund would be in my bank after 5 to 7 days I am still waiting. After contacting customer services I was told the refund had not been processed and that it would be chased up. Argos this is disgusting very poor customer service quick to take your money will never use their on line shopping again infact I doubt I will ever use Argos AGAIN!!!!!”

Helpful Report

Posted 10 years ago

“I ordered an eco drive watch online for my wife's birthday, arrived at the fast track counter to be informed that i need access to my emails. i gave them the printed paperwork and was told to come back later as they were all busy. when i pointed out that there where three people doing nothing and one was sitting on the counter with his feet up. the guy turned and walked away. I will never shop at Argos agin, they may not care,but i will inform everyone about the lack of service and general don't care mentallity”

Helpful Report

Posted 10 years ago

“I ordered a ITEM for my daughter for her 11th birthday hoping it would turn up for the day! 5 days later no email, no telephone call! After numerous attempts of ringing the customer service team again I have been fobbed off and told the supplier will contact me in the next 24 hours however I was told this a couple of days ago however 'the supplied will ring back in 48 hours' to confirm a day! Got a very disappointed daughter due to the fact of her main present not been delivered after waiting a week! Awful service!”

Helpful Report

Posted 10 years ago

“I reserved a heater online and collected it the following morning (round trip of 22 miles). The chosen model was the 3kw DELUXE--with ELECTRONIC CLIMATE CONTROL. This feature was the ONLYy reason I purchased--wanted accurate on/off settings for heater activation. Only the DELUXE model had this feature, the standard one being without. Online description and model and catalogue numbers were clear. When I got the item home it turned out to be the STANDARD model. I returned to Argos (another round trip of 22 miles). There I was served by a member of staff who insisted I was wrong and that the right model had been supplied. He looked up the cat number in the hard-copy catalogue and confirmed this: the model did not have clinmate control. I asked him to check online as the online description was different. He checked on his internal computer system and again told me I was wrong. I was becoming more and more frustrated. So I asked him to remove the manual from the box, which confirmed that the model I had was the wrong one. Only after this would he understand. I asked for the correct item I had bought. It was not in stock. I asked for a refund to my credit card and this was grudgingly given. Having wasted 44 miles and four hours, I asked if he had any comment (I was looking for a simple 'sorry' as Argos had clearly messed up their cat nos and had not matched online display with the proper no.) He said 'no comment'. I suggested coldly that all I wanted was a simple apology. I received a cold, insincere 'sorry' and left. I was asked for feedback online and gave a bad review, confirming that I would like someone from Argos to contact me (I didn't want any other poor suckers to get caught in the same way). Needless to say, two days later--no reply. Diabolical service and hopelessly inefficient system. Don't think I'll ever use Argos again.”

Helpful Report

Posted 10 years ago

“placed an order online to be collected at my local Crayford branch, and received an email and text message to tell me it was ready to collect...however, when I went to the store the very rude girl behind the counter said "come back tomorrow"...to which I said no as I'd been informed that I could collect. She then messed about with her computer and said "it's cancelled" (not explaining why she told me to come back tomorrow!) Not the first time it's happened and this store are always rude. Will NEVER shop with argos again, and I'll be telling this to anyone who'll listen so they don't shop there too.”

Helpful Report

Posted 10 years ago

“Bought a TV home delivery,turned up broke am know waiting for the 6th day for it to be collected. Can't have my money back until they pick it up. Very bad service will not use argos again.”

Helpful Report

Posted 10 years ago

“I placed my order on 1st Dec. I was expecting someone call me to arrange a delivery in 48 hours. No one called.A week after I called to the Argos to find out where my order is. I have been told their supplier will contact me in 48 hours but no one called again .I was keep chasing them however end of the day because of my fault delivery sent back . Very bad customer service. Frustrating...No communication at all.”

Helpful Report

Posted 10 years ago

“Awful delivery service - arrogant delivery men wishing to impose delivery before the time agreed and notified by text. No interest in making the customer happy - just interested in the customer cancelling the order so they do not have to wait in the area until delivery time. Complete non sense for customer and loss of business for Argos.”

Helpful Report

Posted 10 years ago

“I got my items on an Argos card for my son's for Christmas as I couldn't afford to pay it out right and due to the floods at the weekend they were ruined. Explained my situation to the shop at Kingstown Carlisle and they just brushed it off and said use your own insurance the problem there is they weren't in my house at the time and it wasn't like the whole of Carlisle asked to lose there processions and some have lost their jobs never again will I ever use this company again.”

Helpful Report

Posted 10 years ago

“Whilst ordering on Black Friday the website crashed after I had put my card details in. Since I received no confirmation email or E-receipt and heard nothing for days I assumed it hadn't been processed and ordered the item from another site (which I've now opened and used). Only 5 days later I got a text saying that my parcel would be delivered. Once the parcel was delivered I obviously tried to return the parcel but was told I couldn't because I had no Ereceipt, that's the things I wasn't actually given, and that I could only exchange for vouchers of the value because I couldn't prove how much I had paid for it despite having the paper reciept attatchrd to the parcel still- how then could I be given vouchers equal to the value? The box had 2 seals one which had been opened and covered with a sticker saying open and sealed by Argos the other not touched. The cashier (in the Clydebank store) said it had been opened so she had to check it and ripped the unopened seal open so now it's as if I have opened it. On the day of receiving the parcel I sent a customer service email for which 8 days letter I've not recieved a reply. I did eventually get a measly response from the Argos helpers Twitter who assured me that if I sent my address an email would be sent with my Ereceipt but it could take 2-3 days. How long does it take to recover a an order when the order number is given, bearing in mind it has now been over a week since I received the parcel and almost two since I paid for it. - any longer and the receipt will be out of date.”

Helpful Report

Posted 10 years ago

“ARGOS The Service Is ATROCIOUS! The Online email form at Argos is a waste of time. I think these are redirected straight in the bin. I've contact them on a number of occasions regarding a TV I bought, none have been replied to. WILL BE RETURNING THE ITEM BECAUSE OF THIS. AVOID ARGOS. Once they have your money they no longer retain any interest in you except to bombard you with sales emails. They seem to have time for these JUST NOT CUSTOMER SERVICE COMPLAINTS”

Helpful Report

Posted 10 years ago

“Ordered A game for Xbox 360 had a text saying it would be delivered on 3 December only to receive another text saying date altered to 4 December and would be delivered by Yodel. Never received the game so after phoning Argos and Yodel myself I was told the game had been lost and it was now out of stock. Then told I would have to wait 5 to 7 working days for the money to be refunded into my bank account. Very poor customer service and Yodel are useless. Will not be using Argos again!!!!!”

Helpful Report

Posted 10 years ago

“Ordered a Doro phone on the 1st December, It is to be delivered from their supplier through the post. I have been in touch twice with Argos who say they have emailed their sipplier who will phone me to tell me where the phone is. I HAVE HEARD NOTHING, ZILCH, NADA. Have tried to phone Argos again but just keep getting cut off. I have now had to take up a despute with Paypal to get my money back as I cant get in touch with Argos. They havnt even responded to Paypal. I will never buy from Argos again unless I can get it over the counter. Half the time they are too expensive any way. I am totally disgusted with them.”

Helpful Report

Posted 10 years ago

“Returned a mini oven after emailing and then called into shop on sinday to arrange collection and exchange. When the driver came Monday he collected mini oven and left microwave so I had numbers to return it. Called into shop again and was told that I'd be contacted after 4pm called at 6pm assuring me the mini oven would be delivered that evening. When the driver came he only came for the microwave. After talking to his superior it was agreed that the mini oven and microwave would be exchanged this morning. It is now 3pm and still no sign. So not very happy. the order number for the microwave is AD08491343 Delivery number 841266382151004 My name Mrs Karen Stocks 14 Jardine Worksop S81 0BX Tel. 07960303396 I will now be out until around 9pm. please help me”

Helpful Report

Posted 10 years ago

“placed a fast track home delivery for a washing machine. Waited in four hours not delivered. Arranged for delivery following day, anothe four hours no delivery. Spoke to local branch and they sais it was a delivery failure. Offered a discount off a machine to collect form the store. Got it home and not working. Went back to store and asked them to collect it and arrange a refund. Store owuldn't collect or refund because item was originally collected from store. Had to deliver it back to them myself. Staff no help at all and just stood and glared at me when I voiced my complaint. Went to Currys and picked up a new washing machine now working fine. I'll never shop at Argos again.”

Helpful Report

Posted 10 years ago

Argos is rated 2.7 based on 4,077 reviews