Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,024 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,024 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the costumer service is disgusting. i oredered for delivery on 29th nv, it didnt arrive, i have spent approx 164 mins on hold and has eaten into my mobile phone credit. when i fiannly got through to them i was told that it had been re-booked for the next day. well suprise suprise it did not arrive. so i rang again and asked to be put through to a manager, i was put on hold and then hung up on! so ringing them back again i was then told that they had a backlog of deliveries and that they had lost all traces of my order. i was offered a refund for the delivery charge and when i asked to be put through to a manager again i was told that they didnt have managers because they were just a call centre! My advice to everybody is: DO NOT USE ARGOS HOME DELIVERY.....”

Helpful Report

Posted 9 years ago

“I purchased a TV on line and requested a receipt. 2 days of constant phoning and emIailing . Still no reciept. They transfer you and then hang up. Useless. I am sending item back. Worst customer service in 20 years of buying”

Helpful Report

Posted 9 years ago

“If anyone has any sense do not order from Argos, they are absolutely terrible!”

Helpful Report

Posted 9 years ago

“Firstly may I start this review by stating how disappointed I am with the service I have so far received from Argos. I placed an order on Saturday 28th November 2015 for 2 x Amazon Fire Tablets, 2 x Cases and 1 x Ipad Mini 2 to be delivered on Monday the 30th November 2015. I waited at home all day Monday for my delivery and it didn't arrive. I phoned the customer services phone number T: 0345 640 2020 to be kept on hold for over 1 hour being told time after time that my call is going to answered shortly, with severe frustration I put the phone down. I phoned back this morning 1st December 2015 at 09:30 to be put on hold again for 55 minutes before putting the phone down. I tried calling again at 11:00 and again no answer apart from that stupid annoying message that my call is going to be answered shortly, hence I'm now trying to get answers by email. What a totally useless service the offer.... It is my Son's Birthday today and the Ipad was for him, can you imagine my embarrassment and my Son's disappointment in not receiving his promised Birthday gift today? I paid for delivery at a promised time, I have spent a stupid amount of time holding for someone to answer my telephone calls and have been left with total frustration in placing this order with Argos, I do not feel like a valued customer. Argos have over promised and under delivered with the service they have offered and I am left in "Limbo". Information and updates are the key to good customer service and overall customer satisfaction of which I am still trying to find from Argos. You have been warned!”

Helpful Report

Posted 9 years ago

“Been on hold for over an hour and I am then cut off - truly exceptional customer service! If they are struggling to answer calls please let us know expected call wait times.”

Helpful Report

Posted 9 years ago

“Would not recommend placed order fast track 27th it is now 30th and still no delivery 4 delivery times and no show hours on the phone with no answer only music cannot believe how poor this company's service is so frustrated with waiting to no avail shabby poor that's polite”

Helpful Report

Posted 9 years ago

“Think twice about hone delivery! Ordered clothes airers which were delivered at the times stated. Lovely delivery man. Found one if the items were damaged but delivery man said u needed to contact the company. U emailed them the same day with the order number but received a message saying they couldn't locate my order number from the email. Emailed order number again and 2 days on, still no response. Went to store but advised the need to contact by phone. Called and have been waiting nearly half an hour. Hung up and writing this review!”

Helpful Report

Posted 9 years ago

“Ordered amazon fire on Fri to be delivered between 7-10pm it didn't turn up .phoned sat morn said it would be delivered between 2-6 pm I phoned customer service about 4.30 to see if item was on van man on the phone tried to phone store (gypsy lane Luton) but they weren't answering said he would phone back .i phoned again at 5.30 only to be told item not on van! .the original man phoned me back to tell me no deliveries were being made due to distribution problem at no point on sat was there any communication I have cancelled my order they said it would take 5-7 days to get money back quick enough to take it .it seems to me they cannot cope with the volume of orders will not use them again”

Helpful Report

Posted 9 years ago

“I recently purchased a product from Argos and was promised next day delivery. Unfortunately i did not receive it the next day. I was forced to stay at home waiting for a parcel that was not coming. I only found out that Argos had not yet dispatched the parcel until i contacted Yodel. Argos should not make promises if they can not deliver. I rather have been told it will be delivered after 5 days and get it that day rather than waste my day waiting for a parcel. Very Disappointed with the service. On trying to contact the customer service of Argos i spent over 45minutes on HOLD and got fed up and just hung up. Surely no company can be that busy that a call can not be answered in 45minutes. Would not recommend shopping with Argos online, very poor service. Probably the worst service i have ever received.”

Helpful Report

Posted 9 years ago

“why dont argos answer the god damn phones”

Helpful Report

Posted 9 years ago

“Unutterably rubbish. Used fast track, told it was in store and it wasn't when went to collect. Everybody blamed by Argos, except themselves, told it was left off the delivery, not delivered, it was delivery company. The manager of the store said delivery dates were estimates, even when the wording shows it was a) in store and b) available to collect. Unreliable, unwilling to fix a problem, extraordinary lack of interest in a customer.”

Helpful Report

Posted 9 years ago

“Ordered bedroom furniture three weeks ago got my date and time slot only to find on morning of delivery 0720 got a phone call that items not in stock so frustrated suppose to be next Tuesday but looking at peoples reviews here guess its going to be another wasted day off”

Helpful Report

Posted 9 years ago

“As with everyone else rubbish delivery. ... Used same day fast track 2-6pm no delivery, re scheduled next day 7-10pm no delivery. Can't ring to complain help line closes at 10pm - what a joke.... They took money straight away... Will I get a refund ? I better had.... I think everyone should write to BBC Watchdog... See if they can sort this shambles out !!! Surely this is fraud !!”

Helpful Report

Posted 9 years ago

“I have just bought an item from this store which is faulty. However thats not the main issue here. I hate my local Argos Bradford Forster square. Whenever you return something here they look at you as though you have done something wrong. Not happy that I have to take this faulty item back to them wish I had not bought it in the first place. I have had a couple of bad experiences and have avoided the store since. However, I had some vouchers which could be used at Argos and So I made the mistake of using them here. I will now be asking someone else to return this item for me. In general everyone I have spoke to about the Bradford Forster square store have had nothing positive to say. Management are very poorly trained and staff with headsets seem to be on power trips with customers and other members of staff. Some people have said customers are treated differently based on skin color. I have had too many bad experiences with this store. Staff generally have a bad attitude with customers. Argos you need to send in some mystery shoppers please dont take my word for it. Or have your staff shadow neighboring stores such as tk makks with exceptionally good customer service. The queues in this store are horrendous but something needs to be done about the customer service. if you dont intend to carry items out ANYMORE the place should have signs saying so. Also if you refuse to carry items out for one person its unfair if you do it for another. Furthermore, if a customer tries to make conversation its very rude to ignore them, leaves people feeling a bit awkward. Once more it should be a fair service for all customers and be consistent with rules. Otherwise its quite easy for people to take things personally and feel they are treated unfairly.”

Helpful Report

Posted 9 years ago

“Placed an order with Argos on Friday 20/11/15 requesting ( and paying for a home delivery). The delivery was scheduled for Monday 23/11/15 between 10-00 am & 1-00 pm I stayed at home all day but the order never arrived. Thinking that the delivery van may be busy, I stayed at home all day on Tuesday 24/11/15 too, but still received no delivery. During that day I tried to contact Argos customer "on line" help but was given a computer massage stating that the address was not valid, I made two phone calls but gave up trying to get through to someone to speak to and I also sent two e-mails. At just before 10-00 pm on Wednesday 25/11/15 I received a message from Argos telling me that the problem had been resolved and the delivery would be made between 07-00 am & 10-00 pm Thursday 26/11/15 ( a 15 hr delivery window). Once again I stayed at home to receive the delivery, but guess what, it never arrived ! For three days out of four this week I have been unable to leave the house due to waiting for promised deliveries that have never arrived. I cant believe a major high street company can be so unreliable. I would never recommend Argos's home delivery service and I will NEVER be shopping with Argos again.”

Helpful Report

Posted 9 years ago

“Fast track delivery never arrived no email phone call or text !!!!! What a joke phone lines closed appalling This guide and our new Parcel Delivery Rights guide give you all the information you'll need if you encounter delivery troubles, but this can be a complex area. So at a glance, here are our top five need-to-knows on the subject: The biggest protection online is you can send it back if it's late. Unlike in stores, buy goods online and the Consumer Contracts Regulations mean you've 14 days after arrival to change your mind and send them back (though you'll pay postage unless something is faulty). So if your parcel doesn't arrive in time, you've the comfort of knowing you can return it. Give delivery instructions when ordering. Shockingly, we often hear horror stories of firms leaving parcels in wheelie bins, under bushes, in BBQs or behind rear car wheels to be reversed over. So if you may be out, tell the delivery company where to leave it, or ask a neighbour to receive it. Your contract is with the store, not the delivery firm. Unless you paid directly for the delivery, then it's the store that owes you a duty of care. Don't let it fob you off, it's the one you paid - and it chose to sub-contract out delivery. So contact it, be firm, be polite, and ask for a refund (and maybe compensation). More help below. If you take time off work and they don't show, claim compensation. For larger deliveries, if you stay in, taking time off work, then you may be entitled to compensation for your time. This is under the rules of 'consequential loss', but you need to legitimately take extra time off to wait in for the delivery for it to work. We've drafted a template letter to help with any claims... Unless it specifically states a delivery date rights are difficult. By law, delivery only needs to be "within a reasonable time", which is normally up to 30 days. For goods ordered in stores for delivery, unless a store has said it will arrive by a set date, it's tricky. So if you are ordering in a store where possible ensure it states this and make it agree 'time is of the essence'.”

Helpful Report

Posted 9 years ago

“Placed an online order with Argos three weeks ago for a divan bed, arranged delivery in a particular time slot, was then booked in for a different time slot when we weren’t available. We had to wait 24 hours before we could rearrange the delivery. We were allocated another suitable time slot and waited home for it. It did not show up in the allocated time slot, and no attempts were made to deliver the item for the full day and we had no communication from Argos as to what was going on. Despite assuring us we would receive the item by the date we told them we needed it, we haven’t and have had to cancel the order and do without. Completely disorganised delivery service. Will never order anything from Argos again.”

Helpful Report

Posted 9 years ago

“Ordered 9 items,delivered 8,driver was proud of his time missed the item though....They said the next day morning I should have the missing item.still missing though....59 MINUTES ON HOLD the first time, 34 the second.. RUBISH SERVICE”

Helpful Report

Posted 9 years ago

“WORST CUSTOMER SERVICE EVER. I was supposed to receive an online delivery order from Argos since last week Thursday. I spent over £1000 and when I called Argos the next day after my delivery was supposed to be received they said it had been delivered this is not true as I was in for the whole day. The supervisor claimed she was calling the delivery company and would call me back in 30 minutes. 6 days later I have received absolutely no call or contact. Every time I call Argos there is either a problem such as "their system has give down" or "the department dealing with my query is on a break" or I AM ON HOLD FOR OVER AN HOUR and then the phone cuts off by itself. I have wasted soooo much credit to get nowhere (I have currently been on hold for 50minutes, so I am expecting the phone to cut off in about 10 minutes). I have sent numerous email and received no response. I don't understand how such a reputable retailer can have such bad customer service. Why they dont hire enough members of staff to deal with their queries, I do not understand. I work in customer services and this is unacceptable. I am beyond furious and wish I had read these reviews beforehand, but I trusted Argos as I always shop in their stores . PLEASE SAVE YOURSELF THE HASSLE. DO NOR ORDER FROM ARGOS THEY DO NOT CARE ABOUT THEIR CUSTOMERS OR "VALUE YOUR CUSTOM" as they claim. I think I just need to report them to my bank for not delivering products that I have paid for.”

Helpful Report

Posted 9 years ago

“On the 9th of October I ordered a double bed and a mattress and was given a delivery slot on the 7th of November, a week before the delivery I went online to check that they were still coming, and found that there was no sign of the mattress. I phoned the customer service helpline which wasn't helpful at all as they didn't believe me that I'd even paid for the mattress, eventually they realised that it was their mistake and I was given a delivery for the 25th of November. On the 25th there was no sign of the delivery so I rung the customer service to be told that there's been another mistake where I won't be able to get the bed until January. I'm truly shocked to be treated like this, they're willing to take money from your bank account straight away but not willing on giving you the product you have paid for! I've always shopped at argos, however, this is the first time I've ordered something for delivery and it definately will be the last time I buy anything from the company. WELL AND TRULY DISAPPOINTED!!”

Helpful Report

Posted 9 years ago

Argos is rated 2.7 based on 4,024 reviews