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Argos Reviews

2.7 Rating 4,040 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,040 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Whilst ordering on Black Friday the website crashed after I had put my card details in. Since I received no confirmation email or E-receipt and heard nothing for days I assumed it hadn't been processed and ordered the item from another site (which I've now opened and used). Only 5 days later I got a text saying that my parcel would be delivered. Once the parcel was delivered I obviously tried to return the parcel but was told I couldn't because I had no Ereceipt, that's the things I wasn't actually given, and that I could only exchange for vouchers of the value because I couldn't prove how much I had paid for it despite having the paper reciept attatchrd to the parcel still- how then could I be given vouchers equal to the value? The box had 2 seals one which had been opened and covered with a sticker saying open and sealed by Argos the other not touched. The cashier (in the Clydebank store) said it had been opened so she had to check it and ripped the unopened seal open so now it's as if I have opened it. On the day of receiving the parcel I sent a customer service email for which 8 days letter I've not recieved a reply. I did eventually get a measly response from the Argos helpers Twitter who assured me that if I sent my address an email would be sent with my Ereceipt but it could take 2-3 days. How long does it take to recover a an order when the order number is given, bearing in mind it has now been over a week since I received the parcel and almost two since I paid for it. - any longer and the receipt will be out of date.
Helpful Report
Posted 9 years ago
ARGOS The Service Is ATROCIOUS! The Online email form at Argos is a waste of time. I think these are redirected straight in the bin. I've contact them on a number of occasions regarding a TV I bought, none have been replied to. WILL BE RETURNING THE ITEM BECAUSE OF THIS. AVOID ARGOS. Once they have your money they no longer retain any interest in you except to bombard you with sales emails. They seem to have time for these JUST NOT CUSTOMER SERVICE COMPLAINTS
Helpful Report
Posted 9 years ago
Ordered A game for Xbox 360 had a text saying it would be delivered on 3 December only to receive another text saying date altered to 4 December and would be delivered by Yodel. Never received the game so after phoning Argos and Yodel myself I was told the game had been lost and it was now out of stock. Then told I would have to wait 5 to 7 working days for the money to be refunded into my bank account. Very poor customer service and Yodel are useless. Will not be using Argos again!!!!!
Helpful Report
Posted 9 years ago
Ordered a Doro phone on the 1st December, It is to be delivered from their supplier through the post. I have been in touch twice with Argos who say they have emailed their sipplier who will phone me to tell me where the phone is. I HAVE HEARD NOTHING, ZILCH, NADA. Have tried to phone Argos again but just keep getting cut off. I have now had to take up a despute with Paypal to get my money back as I cant get in touch with Argos. They havnt even responded to Paypal. I will never buy from Argos again unless I can get it over the counter. Half the time they are too expensive any way. I am totally disgusted with them.
Helpful Report
Posted 9 years ago
Returned a mini oven after emailing and then called into shop on sinday to arrange collection and exchange. When the driver came Monday he collected mini oven and left microwave so I had numbers to return it. Called into shop again and was told that I'd be contacted after 4pm called at 6pm assuring me the mini oven would be delivered that evening. When the driver came he only came for the microwave. After talking to his superior it was agreed that the mini oven and microwave would be exchanged this morning. It is now 3pm and still no sign. So not very happy. the order number for the microwave is AD08491343 Delivery number 841266382151004 My name Mrs Karen Stocks 14 Jardine Worksop S81 0BX Tel. 07960303396 I will now be out until around 9pm. please help me
Helpful Report
Posted 9 years ago
placed a fast track home delivery for a washing machine. Waited in four hours not delivered. Arranged for delivery following day, anothe four hours no delivery. Spoke to local branch and they sais it was a delivery failure. Offered a discount off a machine to collect form the store. Got it home and not working. Went back to store and asked them to collect it and arrange a refund. Store owuldn't collect or refund because item was originally collected from store. Had to deliver it back to them myself. Staff no help at all and just stood and glared at me when I voiced my complaint. Went to Currys and picked up a new washing machine now working fine. I'll never shop at Argos again.
Helpful Report
Posted 9 years ago
Ordered a tumble dryer on the 28th Dec from argos and got a text to confirm the delivery was going to be the 5th of December between 11am-1pm and the driver would call 1 hour before however waited 2 hours then received a call at 1pm from argos saying the drivers lorry broke down and won't be able to delivery it today but someone would contact me the next day to rearrange but no call or email. Decided to give the a call today which is the 7th December, waited a long time to get through to them then was transferred to someone else which knew nothing about the situation I gaved them my details and order number they said the next delivery available would be the 15th December however he said he was a temporary staff and will get someone to call be later the day to arrange a earlier date, waited all day but no phone call. Poor customer service! Staff were no help at all! Will not be buying delivery items again from argos!
Helpful Report
Posted 9 years ago
I ordered a fridge freezer and specified at the checkout that I needed one that would be delivered quickly. I chose an Argos model as they would contact me in 3 days to deliver. Needless to say, no phone call and no delivery a week later, have tried to ring customer services to find out what's happened and can't get through. I was holding for 20 minutes before I gave up the will to live. Filled in a former on the website and haven't received even a confirmation email which is disgusting. Argos are clearly in breach of contract and I will be going back to the shop to cancel my order and get a full refund. I cannot see me shopping there again, am disgusted by the lack of customer service and general couldn't give an arseness of the whole experience.
Helpful Report
Posted 9 years ago
After taking receipt of a musical toy (B Meowsic Musical Keyboard) from Argos direct, which then went straight back to the shop for a refund, I wrote an honest factual review. However, Argos refused to accept it. Argos 'cherry pick' reviews to suit themselves. I simply wrote: This keyboard was delivered promptly but the toy itself had no protective packaging provided by the manufacturer - no box - nothing around the entire cats head or keyboard which are made of plastic. The item resembled that of one purchased from a charity shop (secondhand). Obviously, it went back where staff completely understood my comments and failed to understand why the toy hadn't simply been inserted into an illustrated box! I am surprised that Argos believes the presentation of this item is acceptable. Well, the review was returned to me 'Review Rejected'. Cherry-picking? Absolutely.
Helpful Report
Posted 9 years ago
Do not buy anything from Argos!!!! They have the worst customer service, they state an item will be with you within 3 - 5 days but it never gets delivered on time! You can not check the status of your order online and when you ring the customer service line, you are left on hold! I have been on hold for nearly one hour! Absolutely disgraceful customer service, I will never buy anything from Argos ever again, no matter how convenient it sometimes appears to be! It is not!
Helpful Report
Posted 9 years ago
False delivery advertisement I had bought a washing machine on 18/11/15 which it say on argos delivery that they will deliver it on the room of your choice.washing machine came I ask the 2 delivery man if they can move it to the cellar as Iam 9months pregnant..but they refuse..so I was not so happy at all because I have to pay someone to bring it down on cellar.so I did rang argos and complain..and told her my situation and Im going to order a dryer soon so I don't want it to be the same problem with thewashing machine..after talking to her for 1hr and after that woman stress me out on the phone.she told me her manager gonna ring me back..2hrs later argos manager rang me.I told her my situation and she did apologies for what happen and she promise to compensate me £20 voucher as a apologies and she says that when I order my dryer give them a call and then they will put on my note that need help heavily pregnant..yesterday I order my dryer despite I haven't receive the promise voucher..I gave argos a call to let them know as the manager told me to do..but the person I spoke to called Michelle says that they can't do anything if drivers decline to do it .even though I been advice and I'm pregnant..ask her about the 20 voucher that promise and she says they put it through..I'm so fuckin mad at argos...fuckin liar and stress me and waste my time..
Helpful Report
Posted 9 years ago
Writing reviews help build trust - I would say that this is not a company anyone should trust. I have only ordered something from Argos twice in my life, last time it was an iron and this time an ink cartridge and both times it has gone disastrously wrong! I ordered a black ink cartridge on Friday for a delivery on Saturday between 1900-2200hrs, nothing arrived. So I went on line to try and track it but to no avail. I then called Argos and was explained that my order had gone missing, although after the sales rep Calvin called my local store it looked like the cartridge had never been out for delivery the order had disappeared shortly after being confirmed?? But as always Calvin was apologetic, and to be fair it is not his fault although unfortunately for him he represents Argos so to me he is Argos. The best solution he advised would be for me to go to the nearest Argos store and he would make sure the cartridge would be there waiting for me. This is what was suggested last time when I had ordered the iron but when I arrived in store it had disappeared in the system, so to be honest I did not want to go through this again. Had I wanted to go to my nearest store I would not have arranged for a delivery. Arranging for a delivery means I would like to have it delivered to my home not to a shop. I then asked to receive a refund, oh dear this is not as easy as you may think, as the product has disappeared it is not possible for the cs to arrange the refund, the only way this can be done is through the head office and they will have to call me back within 24-48hrs to arrange the refund for me and then I will have to wait up to 10 working days to get the refund back on to my card........al this because I needed a black ink cartridge because I unfortunately have to work today and needed to print something that I am now unable to print anyway!! Thank you Argos for advertising a service that you can simply NOT deliver.
Helpful Report
Posted 9 years ago
Ordered a tablet through them promised a delivery that never happened. Contacted the customer services by email no reply. Tried Facebook no reply. called the customer support promised a call back after two hours I tried ringing again waited for an hour only to be cut off by them. Worst customer service ever. keen to take your money but not so keen to deliver.
Helpful Report
Posted 9 years ago
Recently I place an order however a supposed confirmation email I received turns out to be a cancelled order on my purchase. What is that? I didn't even cancel it. Ok that enough. I've called Argos 3 times today after a long wait because the payment was made using my voucher code and I would like to retrieve it back. The customer service team said that they will instantly send me an email with a new voucher code but I'm waiting up till now! I could say that it is a shame to have a very very very poor customer service for such a huge retailer like you Argos. A big discount won't make it for a worst customer service. Your customer including me would run away to a more reliable retailer. And Amazon will be a wise choice I think. You just lost your customer and customer'customer's loyalty.
Helpful Report
Posted 9 years ago
I've. Been held hostage by Argos's delivery or should I say non delivery service all day today. Zero communication since they debited my account last week. I called them and the automated message said the could deliver up until 9pm, when it should have been before 6pm. Very unhelpful man on the fone asked if I had rung. Yodel. Didn't even know they were the delivery company. Fuming whilst writing this. Still no delivery, not so much as a txt all day. If you can't collect it yourself, don't buy from these jokers.
Helpful Report
Posted 9 years ago
Edgware rd. branch is the worst shop in London I will never shop in this place again...slow, disorganised short staffed and a downright joke of a store! you have been warned
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Posted 9 years ago
Absolutely disgusted, I ordered an item, was given a date times between 7 am and 8 pm confirmed by text and nobody turned up tried customer services wait 3/4 minutes to be cut off finally got hold of them the next morning to be told just one of them things, cancelled my order going elsewhere!, hopefully this will warn other people that Argos just doesn't care.
Helpful Report
Posted 9 years ago
Argos say they are competitive but when I boght a tv from them I found out that it was £105 more expensive then other retailers The answer was they only offer price match on toys and against homebase which is the sister company of argos. When I complained and asked why that ofher company can offer 3 years guaranty on the same product and £105 cheaper then them they just went quit then I asked to speak to some one whow can explaine they put the phone down the store did not want to know either. We also tried to take my son faulty guitar because on of the strings was already broken we were treated like criminals and blaimed for bracking the string our self the lady so called manager was very rude and my son started crying we said we were not happy with the service and we would want to speak to somone else she no one else was availeble but we can phone customer services but they want belive us and she was correct they didint. My advice if you want to buy any electrical product and Ipad go to john lewis you will get a good servise and 2 exta years of warranty and dont go to argos other good high street retailers are also cheaper then argos. Take our advice do not shope in argos.
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Posted 9 years ago
Went to croydon purley way branch. My 6 year old fell just outside and was bleeding on chin. Went in to ask for tissue asked 2 people "we dont have any"!!! Was the reply i got. UTTER DISGRACE IS THERE NOT ANY HUMANITY LEFT IN THIS WORLD.
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Posted 9 years ago
just don't use it.i asked for and paid for collect from shop before 12 noon . i got home delivery any time from 8 am till 9 pm that worked well as no one was home that day. staff were helpful once i got passed the auto bot answer service but would not use online again very very poor.
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Posted 9 years ago
Argos is rated 2.7 based on 4,040 reviews