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Argos Reviews

2.7 Rating 4,024 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,024 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Ordered a tablet through them promised a delivery that never happened. Contacted the customer services by email no reply. Tried Facebook no reply. called the customer support promised a call back after two hours I tried ringing again waited for an hour only to be cut off by them. Worst customer service ever. keen to take your money but not so keen to deliver.
Helpful Report
Posted 9 years ago
Recently I place an order however a supposed confirmation email I received turns out to be a cancelled order on my purchase. What is that? I didn't even cancel it. Ok that enough. I've called Argos 3 times today after a long wait because the payment was made using my voucher code and I would like to retrieve it back. The customer service team said that they will instantly send me an email with a new voucher code but I'm waiting up till now! I could say that it is a shame to have a very very very poor customer service for such a huge retailer like you Argos. A big discount won't make it for a worst customer service. Your customer including me would run away to a more reliable retailer. And Amazon will be a wise choice I think. You just lost your customer and customer'customer's loyalty.
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Posted 9 years ago
I've. Been held hostage by Argos's delivery or should I say non delivery service all day today. Zero communication since they debited my account last week. I called them and the automated message said the could deliver up until 9pm, when it should have been before 6pm. Very unhelpful man on the fone asked if I had rung. Yodel. Didn't even know they were the delivery company. Fuming whilst writing this. Still no delivery, not so much as a txt all day. If you can't collect it yourself, don't buy from these jokers.
Helpful Report
Posted 9 years ago
Edgware rd. branch is the worst shop in London I will never shop in this place again...slow, disorganised short staffed and a downright joke of a store! you have been warned
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Posted 9 years ago
Absolutely disgusted, I ordered an item, was given a date times between 7 am and 8 pm confirmed by text and nobody turned up tried customer services wait 3/4 minutes to be cut off finally got hold of them the next morning to be told just one of them things, cancelled my order going elsewhere!, hopefully this will warn other people that Argos just doesn't care.
Helpful Report
Posted 9 years ago
Argos say they are competitive but when I boght a tv from them I found out that it was £105 more expensive then other retailers The answer was they only offer price match on toys and against homebase which is the sister company of argos. When I complained and asked why that ofher company can offer 3 years guaranty on the same product and £105 cheaper then them they just went quit then I asked to speak to some one whow can explaine they put the phone down the store did not want to know either. We also tried to take my son faulty guitar because on of the strings was already broken we were treated like criminals and blaimed for bracking the string our self the lady so called manager was very rude and my son started crying we said we were not happy with the service and we would want to speak to somone else she no one else was availeble but we can phone customer services but they want belive us and she was correct they didint. My advice if you want to buy any electrical product and Ipad go to john lewis you will get a good servise and 2 exta years of warranty and dont go to argos other good high street retailers are also cheaper then argos. Take our advice do not shope in argos.
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Posted 9 years ago
Went to croydon purley way branch. My 6 year old fell just outside and was bleeding on chin. Went in to ask for tissue asked 2 people "we dont have any"!!! Was the reply i got. UTTER DISGRACE IS THERE NOT ANY HUMANITY LEFT IN THIS WORLD.
Helpful Report
Posted 9 years ago
just don't use it.i asked for and paid for collect from shop before 12 noon . i got home delivery any time from 8 am till 9 pm that worked well as no one was home that day. staff were helpful once i got passed the auto bot answer service but would not use online again very very poor.
Helpful Report
Posted 9 years ago
Customer service is shocking...I emailed to complain about an item I had bought and the constantly email me back saying reply if you still wish a reply from us. This has been going on for a week now they cant be bothered to contact me. Wont be using Argos again in a hurry.
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Posted 9 years ago
Very poor computer system. Tells me my order is ready to collect when in fact I waited another 20 mins after the tanoid said it was ready to be told it hadn't even been picked. Only 2 staff on one of which was a driver helping out which were rude and unhelpful. A shop at a busy Christmas period full of annoyed customers. Picking staff which looked like they needed a kick up the backside as theyccouldn't av been any slower and stopped to gossip to each other. Doncaster Wheatley hall road store is a joke.
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Posted 9 years ago
I ordered a tumble dryer online and on checkout it said the nearest delivery date was over Two weeks time which was no problem ,anyway took a day of of work for that day delivery time was between 7am to 12.pm so at 10.am got a phone call from Argos it was s answer machine saying we are sorry this call has ended so I rang them back and spoke to a guy and explain that you had rung me what is the problem and he said your delivery will be next week I said you are joking you ring me up a few hours before delivery and calmly tell me it's now next week I have lost a day's pay I told the guy I want a refund back to my card and will not use them again ever
Helpful Report
Posted 9 years ago
An absolute disgrace ! I ordered an item on line for collection in store , but when it came to payment, Argos wouldn't honour the price and tried to charge me an extra £20 !!! Obviously I went elsewhere !!!
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Posted 9 years ago
Orderd a personalised ring at sutton coldfield br. On the 5th ov November, went in last week to enquire bbut nothing was sed apart from its not here yet.lady on till wasnt the friendliest,Anyway called them almost a week later nd thy sed thy wud luk into nd call me bak.nobody did.so called again nxt day only to b told that the order had not reached them nd sumbody had told the manager that thy did call me nd SPOKE TO ME TO TELL ME OV THIS.VERY VERY UPSET AS THIS WAS A GIFT FOR MY SISTER FOR HER BIG BIRTHDAY WHICH HAD NOT ONLY BEEN PROCESSED BUT I HADNT BEEN ADV OV THIS .CALLED MANAGER AGAIN NEXT DAY AS I HAD STRESSED TO THE MANAGER THAT I NEEDED THAT PRESENT ASAP ONLY TO B TOLD THY LOST ORDER AGAIN ND SHE HAS GIVEN ORDER OVER THE PHONE.WHEN I TOLD THE MANAGER I WASNT HAPPY SHE TOLD ME TO RING CUST SERV WHO IV BEEN TRYING TO GET HOLD OF FOR ALMOST 2HOURS ...TRIEDFROM LANDLINE ND MOBILE.FEEL REALLY DISGUSTED THAT THE PEOPLE IN THE STORE TRY TO FOB U OFF ND NOT EVEN TRY TO COMPENSATE U IN ANY WAY .
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Posted 9 years ago
Unacceptable extremely poor customer service. Argos were due to deliver a tumble drier 29/11 wasn't delivered unable to get through to customer service message now saying unless it's urgent call back next week! I just want to cancel the order and get my money back. Have sent 3 emails via the link on their website it states if u have not had a clarification within 12 hours to contact them again. Guess what no clarification. Also tried the order enquiries link to send an e mail came back as undelivered. Can't believe this company have my money and I have not received the goods and u can't get through to them to cancel. Will never order from them again there must be some sort of law against taking people's money and not fulfilling the agreement. Very poor show Argos.
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Posted 9 years ago
Argos Online is such a disgusting company and should be closed down. They take the money, say they will deliver, they don't deliver. It gets worse, they text you to say "your were not home" - complete lie. They give you a number to arrange re-delivery but you can't get through at all, have spend 55 mins each time at over 5 times to sort out, still nothing. What a joke of a company
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Posted 9 years ago
Had an undelivered item which was bought in the Black Friday sales, tried emailing several times but no response, also tried twitter, again no response! When I eventually got an automated email they gave me the link to their live chat, well that was pointless. Tried god knows how many times. Never worked! 3 days later they reply on twitter saying my item was out of stock! Thanks for the email or telling me that when I ordered or when delivering the other stuff. Now the item is double the price!! Crap customer service.
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Posted 9 years ago
Customer services very very poor and put the phone down after speaking to them after a minute... Managers and directors please take note!! A big company like Argos is upsetting lots of customers who have bought from them for years and fast getting a bad name. Shame
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Posted 9 years ago
It's all about how much money Argos can make they don't care about the customers. We ordered a fridge because ours no longer work the only available delivery date was over a week away thats fine we managed to get time off work which is our busy time of the year in work. Argos called and left a voicemail saying they can't deliver on that date. After waiting almost 2 hours on the phone to speak to someone. They gave us a new date but can't promise that will come on that date. That date is over another week away. So that's a day off work waiting for something that might not turn up. Customers service isn't important to them. Wish I read these reviews before ordering anything from Argos. I will never order anything from Argos again. Especially when they said it can take up to 5 working days for the refund to go on. I feel trapped to them pay for goods and a service and all you get is hassle and stress. Such a waste of time and money they can't grantee anything.
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Posted 9 years ago
bought a sony 32 inch tv for our static caravan, when i unpacked it i realized it was a little bit on the small size, so decided to take it back and exchange it for the same model but the 40 inch version (which i was prepared to pay the £80 extra) under their 30 day refund policy that argos operate,to my horror argos would not do the exchange because i had unpacked the tv from the packaging,i am now stuck with the 32 inch tv.i will never shop at argos again,moral of this story be very careful when purchasing a tv from this shop as you wont be able to exchange it if you opt for the wrong size tv.
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Posted 9 years ago
very very poor customer service! do not order from them! so frustrating. Hours on hold to get a refund for an undelivered item. when I finally got through they hung up on me after 1 minute!!!!!!!!!!!!!!! not happy.
Helpful Report
Posted 9 years ago
Argos is rated 2.7 based on 4,024 reviews