Argos Reviews

Name: Argos
Rating: 2.69

2.7 Rating 4,066 Reviews

42 %

of reviewers recommend Argos

Company Reviews

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Metrics

2.7

Based on 4,066 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusted, I ordered an item, was given a date times between 7 am and 8 pm confirmed by text and nobody turned up tried customer services wait 3/4 minutes to be cut off finally got hold of them the next morning to be told just one of them things, cancelled my order going elsewhere!, hopefully this will warn other people that Argos just doesn't care.”

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Posted 10 years ago

“Argos say they are competitive but when I boght a tv from them I found out that it was £105 more expensive then other retailers The answer was they only offer price match on toys and against homebase which is the sister company of argos. When I complained and asked why that ofher company can offer 3 years guaranty on the same product and £105 cheaper then them they just went quit then I asked to speak to some one whow can explaine they put the phone down the store did not want to know either. We also tried to take my son faulty guitar because on of the strings was already broken we were treated like criminals and blaimed for bracking the string our self the lady so called manager was very rude and my son started crying we said we were not happy with the service and we would want to speak to somone else she no one else was availeble but we can phone customer services but they want belive us and she was correct they didint. My advice if you want to buy any electrical product and Ipad go to john lewis you will get a good servise and 2 exta years of warranty and dont go to argos other good high street retailers are also cheaper then argos. Take our advice do not shope in argos.”

Helpful Report

Posted 10 years ago

“Went to croydon purley way branch. My 6 year old fell just outside and was bleeding on chin. Went in to ask for tissue asked 2 people "we dont have any"!!! Was the reply i got. UTTER DISGRACE IS THERE NOT ANY HUMANITY LEFT IN THIS WORLD.”

Helpful Report

Posted 10 years ago

“just don't use it.i asked for and paid for collect from shop before 12 noon . i got home delivery any time from 8 am till 9 pm that worked well as no one was home that day. staff were helpful once i got passed the auto bot answer service but would not use online again very very poor.”

Helpful Report

Posted 10 years ago

“Customer service is shocking...I emailed to complain about an item I had bought and the constantly email me back saying reply if you still wish a reply from us. This has been going on for a week now they cant be bothered to contact me. Wont be using Argos again in a hurry.”

Helpful Report

Posted 10 years ago

“Very poor computer system. Tells me my order is ready to collect when in fact I waited another 20 mins after the tanoid said it was ready to be told it hadn't even been picked. Only 2 staff on one of which was a driver helping out which were rude and unhelpful. A shop at a busy Christmas period full of annoyed customers. Picking staff which looked like they needed a kick up the backside as theyccouldn't av been any slower and stopped to gossip to each other. Doncaster Wheatley hall road store is a joke.”

Helpful Report

Posted 10 years ago

“I ordered a tumble dryer online and on checkout it said the nearest delivery date was over Two weeks time which was no problem ,anyway took a day of of work for that day delivery time was between 7am to 12.pm so at 10.am got a phone call from Argos it was s answer machine saying we are sorry this call has ended so I rang them back and spoke to a guy and explain that you had rung me what is the problem and he said your delivery will be next week I said you are joking you ring me up a few hours before delivery and calmly tell me it's now next week I have lost a day's pay I told the guy I want a refund back to my card and will not use them again ever”

Helpful Report

Posted 10 years ago

“An absolute disgrace ! I ordered an item on line for collection in store , but when it came to payment, Argos wouldn't honour the price and tried to charge me an extra £20 !!! Obviously I went elsewhere !!!”

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Posted 10 years ago

“Orderd a personalised ring at sutton coldfield br. On the 5th ov November, went in last week to enquire bbut nothing was sed apart from its not here yet.lady on till wasnt the friendliest,Anyway called them almost a week later nd thy sed thy wud luk into nd call me bak.nobody did.so called again nxt day only to b told that the order had not reached them nd sumbody had told the manager that thy did call me nd SPOKE TO ME TO TELL ME OV THIS.VERY VERY UPSET AS THIS WAS A GIFT FOR MY SISTER FOR HER BIG BIRTHDAY WHICH HAD NOT ONLY BEEN PROCESSED BUT I HADNT BEEN ADV OV THIS .CALLED MANAGER AGAIN NEXT DAY AS I HAD STRESSED TO THE MANAGER THAT I NEEDED THAT PRESENT ASAP ONLY TO B TOLD THY LOST ORDER AGAIN ND SHE HAS GIVEN ORDER OVER THE PHONE.WHEN I TOLD THE MANAGER I WASNT HAPPY SHE TOLD ME TO RING CUST SERV WHO IV BEEN TRYING TO GET HOLD OF FOR ALMOST 2HOURS ...TRIEDFROM LANDLINE ND MOBILE.FEEL REALLY DISGUSTED THAT THE PEOPLE IN THE STORE TRY TO FOB U OFF ND NOT EVEN TRY TO COMPENSATE U IN ANY WAY .”

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Posted 10 years ago

“Unacceptable extremely poor customer service. Argos were due to deliver a tumble drier 29/11 wasn't delivered unable to get through to customer service message now saying unless it's urgent call back next week! I just want to cancel the order and get my money back. Have sent 3 emails via the link on their website it states if u have not had a clarification within 12 hours to contact them again. Guess what no clarification. Also tried the order enquiries link to send an e mail came back as undelivered. Can't believe this company have my money and I have not received the goods and u can't get through to them to cancel. Will never order from them again there must be some sort of law against taking people's money and not fulfilling the agreement. Very poor show Argos.”

Helpful Report

Posted 10 years ago

“Argos Online is such a disgusting company and should be closed down. They take the money, say they will deliver, they don't deliver. It gets worse, they text you to say "your were not home" - complete lie. They give you a number to arrange re-delivery but you can't get through at all, have spend 55 mins each time at over 5 times to sort out, still nothing. What a joke of a company”

Helpful Report

Posted 10 years ago

“Had an undelivered item which was bought in the Black Friday sales, tried emailing several times but no response, also tried twitter, again no response! When I eventually got an automated email they gave me the link to their live chat, well that was pointless. Tried god knows how many times. Never worked! 3 days later they reply on twitter saying my item was out of stock! Thanks for the email or telling me that when I ordered or when delivering the other stuff. Now the item is double the price!! Crap customer service.”

Helpful Report

Posted 10 years ago

“Customer services very very poor and put the phone down after speaking to them after a minute... Managers and directors please take note!! A big company like Argos is upsetting lots of customers who have bought from them for years and fast getting a bad name. Shame”

Helpful Report

Posted 10 years ago

“It's all about how much money Argos can make they don't care about the customers. We ordered a fridge because ours no longer work the only available delivery date was over a week away thats fine we managed to get time off work which is our busy time of the year in work. Argos called and left a voicemail saying they can't deliver on that date. After waiting almost 2 hours on the phone to speak to someone. They gave us a new date but can't promise that will come on that date. That date is over another week away. So that's a day off work waiting for something that might not turn up. Customers service isn't important to them. Wish I read these reviews before ordering anything from Argos. I will never order anything from Argos again. Especially when they said it can take up to 5 working days for the refund to go on. I feel trapped to them pay for goods and a service and all you get is hassle and stress. Such a waste of time and money they can't grantee anything.”

Helpful Report

Posted 10 years ago

“bought a sony 32 inch tv for our static caravan, when i unpacked it i realized it was a little bit on the small size, so decided to take it back and exchange it for the same model but the 40 inch version (which i was prepared to pay the £80 extra) under their 30 day refund policy that argos operate,to my horror argos would not do the exchange because i had unpacked the tv from the packaging,i am now stuck with the 32 inch tv.i will never shop at argos again,moral of this story be very careful when purchasing a tv from this shop as you wont be able to exchange it if you opt for the wrong size tv.”

Helpful Report

Posted 10 years ago

“very very poor customer service! do not order from them! so frustrating. Hours on hold to get a refund for an undelivered item. when I finally got through they hung up on me after 1 minute!!!!!!!!!!!!!!! not happy.”

Helpful Report

Posted 10 years ago

“the costumer service is disgusting. i oredered for delivery on 29th nv, it didnt arrive, i have spent approx 164 mins on hold and has eaten into my mobile phone credit. when i fiannly got through to them i was told that it had been re-booked for the next day. well suprise suprise it did not arrive. so i rang again and asked to be put through to a manager, i was put on hold and then hung up on! so ringing them back again i was then told that they had a backlog of deliveries and that they had lost all traces of my order. i was offered a refund for the delivery charge and when i asked to be put through to a manager again i was told that they didnt have managers because they were just a call centre! My advice to everybody is: DO NOT USE ARGOS HOME DELIVERY.....”

Helpful Report

Posted 10 years ago

“I purchased a TV on line and requested a receipt. 2 days of constant phoning and emIailing . Still no reciept. They transfer you and then hang up. Useless. I am sending item back. Worst customer service in 20 years of buying”

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Posted 10 years ago

“If anyone has any sense do not order from Argos, they are absolutely terrible!”

Helpful Report

Posted 10 years ago

“Firstly may I start this review by stating how disappointed I am with the service I have so far received from Argos. I placed an order on Saturday 28th November 2015 for 2 x Amazon Fire Tablets, 2 x Cases and 1 x Ipad Mini 2 to be delivered on Monday the 30th November 2015. I waited at home all day Monday for my delivery and it didn't arrive. I phoned the customer services phone number T: 0345 640 2020 to be kept on hold for over 1 hour being told time after time that my call is going to answered shortly, with severe frustration I put the phone down. I phoned back this morning 1st December 2015 at 09:30 to be put on hold again for 55 minutes before putting the phone down. I tried calling again at 11:00 and again no answer apart from that stupid annoying message that my call is going to be answered shortly, hence I'm now trying to get answers by email. What a totally useless service the offer.... It is my Son's Birthday today and the Ipad was for him, can you imagine my embarrassment and my Son's disappointment in not receiving his promised Birthday gift today? I paid for delivery at a promised time, I have spent a stupid amount of time holding for someone to answer my telephone calls and have been left with total frustration in placing this order with Argos, I do not feel like a valued customer. Argos have over promised and under delivered with the service they have offered and I am left in "Limbo". Information and updates are the key to good customer service and overall customer satisfaction of which I am still trying to find from Argos. You have been warned!”

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Posted 10 years ago

Argos is rated 2.7 based on 4,066 reviews