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Argos Reviews

2.7 Rating 4,024 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,024 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Email:

info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Over a week still no voucher code or confimation email after spending £223 with fast track . 3phine calls 3emails , poor customer service discusting service considering going to trading standards
Helpful Report
Posted 9 years ago
Well what can I say only I'm sorry I ordered any large item with Argos. I ordered a mattress to be delivered on Monday 23rd Nov 15. I waited in all day as they said delivery between 12-6pm. I received a phone call from a lady called Simone who said unfortunately my mattresses will not be delivered today as the driver had worked over his legal driving hours??.. I asked when they would be coming with my mattresses as it was really bad to let me know at 6:40pm after I had waited in for them the day and hours they said they would come, their response was they would call me back in the morning with another delivery date. I waited for a phone call all day until it got too late so I called them to ask when they would deliver my mattress they said it had already been arrranged between 12-6pm on Friday 27th Nov 15, but this had not been arranged by me as we are all out at work that day??.. "I cannot believe Argos made up a date to deliver my item without contacting me beforehand? They then said they would call me back that evening to arrange another date that was convenient for me?..I did never received another call from them so once again I tried calling them and was put in a queuing system for 1hour 45mins. I am now without my mattresses and they have taken the money Inc delivery costs from me. I just want my money back now as I have been given false information and they have robbed my money. I have no other choice but to get in touch with consumer rights to try and get my money back. Please think before you order any items for delivery from Argos they are liers and cheats!! I'm never using this company again.
Helpful Report
Posted 9 years ago
Ordered a mattress, given delivery date and time, Tues 24th Nov 10.00 to 2.00pm waited, received a call 11.00am "will arrive before 2.30pm", didn't arrive, 2.45pm placed a call to determine delay OH! we're 3 hours behind sorry, confirmed delivery at 5.00pm to 6.00pm, went out to ok time off with boss, got home 4.30pm, been and gone "delivery failed", next delivery 2nd December, your joking!!! what a waste of space this company are, cancelled order told them to shove it, OH! It will be 5 days before you get your refund??, # I advise if want something for Christmas steer clear of these clowns they couldn't deliver snow in a blizzard!! Happy Christmas everyone.
Helpful Report
Posted 9 years ago
I will never buy anything from Argos again. I usually buy Christmas presents and vouchers for family and friends, but after a recent experience will never again. I sent back a scratched mirror on 4 September and am still waiting for a refund. After numerous emails and phone calls still nothing. They are now ignoring any questions to them regarding this. When I have phoned each time they click click on the keyboard and tell me it has gone through, but it has not gone onto my account. Please please be aware they take your money but DO NOT wNt to refund it.
Helpful Report
Posted 9 years ago
Really an awful customer service. I do not even know how they are still in business. I bought a hoover, it was not available so I had to wait for it to be delivered to store after 3 days. I collected it went home(mind you I have to walk 15 minutes with a massive box), only to open it and realise that is did not have the correct parts. I called customer services after 50 minutes queue a very rude lady tells me to take it back to store, I asked to speak to a manager she took my number and promised to call back. it has been 5 days and I am still waiting. I called back again and the queue was 20 minutes so I hang up. Can you please SOLVE MY ISSUE? WHO AM I SUPPOSE TO TALK TO? THIS IS REALLY UPSETTING.
Helpful Report
Posted 9 years ago
I have been on hold for a total of four hours today, no way can they be that busy, how on earth am I supposed to return my item if no one answers !!!!
Helpful Report
Posted 9 years ago
Used fast track for the first time today and let's just say it will be the last. So much for get your items as quick as 60 seconds, it took over 5 minutes and the item was damaged, I was told come back tomorrow to which I asked just to have my money refunded, that took another 5+ minutes to find someone that could do the refund! I'm honestly sick of Argos and will do my best to avoid from now on.
Helpful Report
Posted 9 years ago
I have just been to the Argos shop on Wheatley hall road, Doncaster. After proceeding with a fast track order and having an email and text to confirm that the order is ready to pick up, I went to the store which was clearly very busy due to under staffing. I stood in the FAST TRACK queue for 20 minutes with 15 of them no member of staff there and me wondering if I was in the right place. Eventually when I was served I was then met by a member of staff who pretty much had the attitude of tough and told me that the item wasn't there. I then explained that I had confirmation to which she just said there is a glitch in the system and nothing there can be done about it. After traveling nearly ten miles to pick this item up and waiting for the time I have I feel it is very poor service from Argos
Helpful Report
Posted 9 years ago
every time I order from argos they mess up the delivery - this has been my experience for 30 years or more and I only very occasionally use their home delivery service because it never happens! earlier this year they left my 80 year old dad with no birthday present and this weekend the delivery due Saturday had still not arrived at 9pm on Sunday. call centre queue is over 40 minutes, I got fed up and hung up. WHAT IS WRONG WITH THESE PEOPLE? yeah, believe me the problem is they don't give a flying s*** about customers, they take your money and then they are done. NEVER AGAIN. Take some advice, if you need something for a birthday or Christmas, DO NOT ORDER FROM ARGOS because I can guarantee it will NOT ARRIVE>
Helpful Report
Posted 9 years ago
Customer services inefficient,incompetent, dishonest, unhelpful and rude. Waits of between 17 and 38 minutes to reach an agent. Lewes store staff, especially Kayleigh, helpful, polite, friendly and efficient. A refund of over £300 not processed by customer services who have continually disseminated and failed to return calls still not received 2 weeks later. Customer service e agents just can't be bothered. Now opened a PayPal case to recover my money. Seems to be the same call centre for whole group, including Home base which also was grossly inefficient with online order. I am now an ex- customer of both.
Helpful Report
Posted 9 years ago
Did online purchase for 2 ceiling lights to be fast track delivered between 1400-1800 (purchased at 0930) it's now 2230 and no word , tried to call customer service but they don't answer. SHAMBLES OF A COMPANY.
Helpful Report
Posted 9 years ago
The fast track service is a load of rubbish! I placed my order at 9:20 am to be delivered same day between 7 and 10 pm, it didn't arrive and I wasn't informed that it wouldn't be arriving. I had to rearrange for the next day which is no use when you are ordering something you need for the next day. I then did click and collect only to find the money had been put into a holding account by the bank but my order had vanished into thin air. Argos customer service then hung up on me 3 times, told me twice that the money had not been taken out of the account and the final time informed me that it would just sit in the bank holding account. I would have to speak to my bank to get the money returned to my available balance. I also spent nearly 15 minutes on hold in the final call which has added to my phone bill! Absolutely disgusting! I'd like to tell argos where they can shove their free £5 voucher! I wish I hadn't bothered spending nearly £100 with them now. On top of all that I've bought bedsheets that I had to return due to the material being stitched at an angle!!! Generally if they're not selling you rubbish, they're treating you like it. I will never shop with argos again!
Helpful Report
Posted 9 years ago
Tried to order a washer/dryer on line, went through all of the procedures and waited for my order confirmation - nothing! Can't contact anyone because they are all busy! Even went to the local store to try and sort things out, they couldn't contact customer services either, A truly shambolic way to run a business
Helpful Report
Posted 9 years ago
As a few others have mentioned there fast track service is complete rubbish . I ordered on a Monday around 12pm for delivery same day between 7 and 10pm . I had my confirmation txt and email I waited and waited and by 945pm I knew nothing wouldn't happen . Next thing I know it's 10.06pm and I get a txt saying we tried to deliver ..... er !? Really I was by my front door the entire time. Tried contacting several times. Have sent of 3 emails and no response . Next thinf I know it's 8am in the morning and a delivery man without a care in the world with my item . Nothing no apologies and nothing from argos. They have absolutely no customer service at all
Helpful Report
Posted 9 years ago
Went into argos to order my sons pooltable, which I knew was £8.95 delivery only. I ordered other items as well and thought I'll have them all delivered together rather than carry them around, the other items were a football and a watch, which i could of taken with me. I checked my receipt when i got home(my fault i know) and they charged me an axtra £11.04, as they were coming from different warehouses. Tried phoning customer services for 2 days, kept saying high demand phone back NEXT WEEK. Emailed with no reply. Shop didn't want to know, you would think the girl behind cash desk would of had the sense to let me know. What a cheek and a rip off.
Helpful Report
Posted 9 years ago
How can Argos be so busy that at opening times you are put on hold because they are too busy. It is Tuesday at 8am and I am being told to call back next week!!!!!!!!!!!!!!!!!! Disgusting! I have tried 8 times to get through.
Helpful Report
Posted 9 years ago
DO NOT BUY FROM ARGOS THEY ARE FRAUDULENTLY TAKING PEOPLE'S MONEY FOR ITEMS THEY DON'T HAVE TO SELL ..absolutely appalling service from Argos....ordered large item over 4 weeks ago with confirmed delivery date and time...waited in all day no delivery. Got a text to say don't wait in as item will not be delivered! Contacted customer services who were very unhelpful and was told had to wait another 4 weeks! !!
Helpful Report
Posted 9 years ago
Worst services ever i have seen about Argos in last three years allways had a problem. payed money instantly and deliver date after three week. Do not bother to call that i am not going to get after waiting all day. call customer service and come to know that Item is not available and try to send alternative product that even after another three week. Argos must close down. Order no: 211608548 Date 21/10/2015, delivery date 14/11/2015 between 7 to 12pm.
Helpful Report
Posted 9 years ago
Shocking customer service. Requested a delivery of a fridge to my work address but the confirmation e mail said it was to be delivered to my home address. I sent an e mail to change this but nothing. Rang them to change the address and after a very frustrating 15 minute call they say I have to refuse the delivery, then ring back up to re-arrange a new delivery. I have decided to ring back up and cancel. DO NOT USE THIS COMPANY.
Helpful Report
Posted 9 years ago
Nov 13,2015 I placed a order for a 15 tog goose feather & down kingsize duvet by downland and paided for next day/saturday delivery. Was then sent a text saying my item would be delivered on saturday between 7am-6pm. Come saturday at 10am I'm sent other text saying sorry your item will now be delivered monday! I went to try and email them via the contact us page and clicked on the link that would normally open my email to send a email but this time it did not it just kept refreshing the contact us page! I had to look around the net for 30 mins-1 hr to find their email address (which is order. enquiries at argos .co.uk for those that need it just make sure there are periods between order and enquiries). Was then sent this morning a automated response to my email this time I had a link for live chat,Which I clicked on to hopefully talk to someone and at lest be refunded the shipping for the item failing to be delivered on the stated day. Only to find out from Charlie on argos live chat that it's not even in stock in their warehouse for at home delivery! they also said they don't know why their system even allowed people to buy it for home delivery! They then went on to say sorry & if you want you can wait til we get it in stock for home delivery and we will send it out asap or we could refund you. Well needless to say I was furious at that point and demanded my money be returned in full. SHAME on argos for not checking their systems! SHAME on argos for selling a item not in stock! They took my money for a item they did not have in to sell now I have to wait 5-7 days to get my money back when it took them maybe a day for them to take my money for a item they did not have to sell to start with! I will only use argos as a last resort now and I will NOT ever order for something to be home delivered EVER EVER AGAIN
Helpful Report
Posted 9 years ago
Argos is rated 2.7 based on 4,024 reviews