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Argos Reviews

2.7 Rating 4,040 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,040 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Ordered a present for a three year old's birthday a week before the big day. delivery was specifically promised on a particular day. Of course Argos didn't keep their promise and the gift never arrived so I had one very upset wee girl. When i complained, Argos couldn't give a damn and tried to fob me off with excuses blaming everyone bar themselves. They are pathetic and should be ashamed to be trading as a quality company. Avoid Argos like the plague.
Helpful Report
Posted 9 years ago
Incompetent and piddle poor service. Clearly unmanned help lines set up just to take 10p a minute from their disgruntled customers. They are a shower of shizzle, Home delivery failed on two attempts.........
Helpful Report
Posted 9 years ago
item never arrived in the 10am-2pm time slot so I rang Argos. And they said it would arrive by 9pm. Well this was bad enough but it didn't end there. Then at 4pm I received a call telling me that it wasn't going to arrive today at all. The next available time slot was 6 days away. I couldn't do this day so I now have to wait 8 days for my delivery on top of the two weeks I have already waited. If it dosen't arrive on time I will be straight on the phone to cancel and get a refund.
Helpful Report
Posted 9 years ago
Only giving 1 star as it wont let me leave 0. Shocking company. They don't contact you re deliveries, don't reply to emails and don't pick up their telephones. Getting house renovated and everything else is running smoothly, order a washing machine from Argos and stress levels are through roof and its holding builders up!!! Don't use ARGOS online!!
Helpful Report
Posted 9 years ago
Quite simply the worst customer service of any company anywhere in the world .... It is ridiculous that a company as big and successful as Argos could have such appauling service It takes over 30 minutes to get through to anyone on a good day and when you do Their advisors are uninterested, rude and generally useless. They immediately either put you on hold for a further 30 minutes minimum I have been on hold for over an hour and 30 minutes or they simply hang up on you after telling you there's nothing they can do. The managers are even worse and it seems that in order to be promoted to manager you have to be the rudest, laziest and most ignorant person in the office. The term customer service is completely wrong for what Argos do in fact it shouldn't be aloud to use this term under the trades description act !!! ARGOS YOU SUCK !!!!
Helpful Report
Posted 9 years ago
Placed a order for delivery. Order didn't arrive at all. When I phoned to ask were my delivery was. I was told I will have to rearrange for a different day. I found that really bad because I wasn't even made aware that I was not going to have my delivery, despite me leaving them my phone and email details. Really bad service will definitely not use Argos again.
Helpful Report
Posted 9 years ago
Been on hold for 45 mins - absolute joke - tempted to cancel my order and go eslewhere
Helpful Report
Posted 9 years ago
Absolutely appalling delivery service
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Posted 9 years ago
Disgusted with the so called delivery of 2 beds so called 5 days delivery, two weeks later delivery promised between 12 pm and 6.0 pm , then rung to say delivery would be late !!!!! 7.10pm , old beds dumped !! Beds did not arrive Argos rung and said next delivery would be one month later in our area !!!! WHAT with no bed to sleep on !!!! Joking !!!! What service !!!! Don't use this delivery service RUBBISH !
Helpful Report
Posted 9 years ago
Called the customer service team 8 times over my cooker which is very faulty, was on hold for an hour and a half each time and know one knew what they were doing and not one was any help what so ever. When I finally got through to someone I asked not to be transferred again as I have been all the time and I will be waiting for another hour then and the woman just cut me up and transferred me, still waiting to get through now! Will never order from Argos again!
Helpful Report
Posted 9 years ago
have never dealt which such poor customer service, absolutely terrible, your negligence is insulting. I was on the phone for literally ONE hour and a HALF explaining to NINE different people my case even though you have it on e-mail. When I was passed to the "relevant" person or department no information was passed so I had to explain myself all over again. I wanted to speak with your Finance department regarding VAT receipts - It's not that complicated isn't it? The last person with whom I spoke with (responsible for Deliveries????) just hung up the phone and that absolutely crossed the line. You have no idea what are you doing. It seems that nobody has excess to e-mail thus nobody can check my e-mail which clearly explains what I need. It's all in a list, with order numbers, dates, items, quantity. This shouldn't take any effort whatsoever, it's usually done in one hour the most, it has now taken ONE MONTH! I wrote two e-mails with the full lists included, several requests for particular orders through the whole month, called several times, my account department called you several times as well. I have been waiting for those VAT receipts for a ridiculous period of time now, chasing you to do your job. AND YOU CLEARLY HAVEN'T! Moreover, you mange to insult mine and our accounting department's efforts to resolve this in the fastest way.
Helpful Report
Posted 9 years ago
I ordereda set of dumbbells 3days ago to be delivered to my home address the day before yesterday between 7pm and 10pm. On this mentioned day,at about 7pm, I got three emails saying your order has been dispatched, unable to deliver and your order has been cancelled. Yesterday morning I phoned them explaining this situation. They updated my order ( I have got an email as a proof of it) and promised to deliver it to my address yesterday between 2pm and 6pm. Because I still did not have it last night, I decided to go for live chat and explained this again. It was Danielle there who told me that sometimesthey are late and ask me to come back and chat an hour later. I did not do this because I was tired. This morning trying to phone customer services and with being on the phone for 25 minutes, the phone call was cancelled. I am sending the order number 1076351066 and the product number 936/7816 in case someone wants to wake up and send me something I have paid to stop me thinking that someone has taken something that was not theirs. Eva
Helpful Report
Posted 9 years ago
Ordered a chest of draws from Argos yesterday purely because they offered same day delivery. Firstly the website was not functional and it kept looping when I attempted to make a payment. After holding for 25 mins to reach customer services, I finally got through to an advisor and was immediately cut off by a 'technical glitch'. Tried again, another 30 mins of waiting to then being able to successfully place my order. I paid the delivery charge and agreed same day delivery. Took the evening off work to receive the delivery except there wasn't a delivery! Not even a call or email to explain. Rang customer services who apologised and confirmed delivery hadn't even been attempted for an unknown reason and assured me it would be delivered today again between 7pm and 10pm. Stayed at home again this evening having taken another evening off work, again no delivery and no call or email from Argos to inform me. I'll never ever be using Argos again. This is false advertising to get traffic on their website.
Helpful Report
Posted 9 years ago
rubbish.big advert on tv order today get today.ive been waiting since 25 oct for my item to be delivered. they keep losing my order.online and in store.will never buy from argos again .rubbish store.rubbish customer service.
Helpful Report
Posted 9 years ago
Absolutely horrendous customer service, almost as bad as Santander. Been on hold now to cancel my delivery and it's been 2 hours!!!! Online email assistance is useless - over 12 hour wait for a response. No live chat option either. Will never shop at argos online or in store again.
Helpful Report
Posted 9 years ago
Ordered two wardrobes three weeks ago and earliest delivery date was today 12-6pm slot. I have waited in all afternoon despite this being half term week with my children only for no delivery! I then telphone customer services and wait for a representative to answer for twenty five minutes. On answering, there is no apology for the delay in taking my call! She then proceeds to tell me that due to the delivery van being involved in a traffic incident they are unable to deliver to me, and that a text message was sent to me about this, which was not done at all, despite 2 adults and 2 children being in the home to be able to hear this! The earliest delivery date they can now give me is 3 weeks away, despite my wardrobes being on the van. They say it is rolling stock and these wardrobes are now allocated to another customer as they are undelivered to me! When I ask for an earlier date as I needed the wardrobes for this weekend, this is not able to be done by them. When I ask for a morning delivery time for the rearranged date, this cann ot be done either due to scheduling, and the next available slot is a further week on. Suffice to say, I angrily cancelled the order and expect a full refund, and I will never use the company again, nor recommend anyone else to either. They will be going out of business at this rate of poor service.
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Posted 9 years ago
Not once not twice... nor three times... but 4!! 4 orders screwed up and customer service that is shocking.. OK to hang up on customers after waiting 40 mins to be put thru to the wrong department. 4 weeks still waiting for the first refund.... delivered to wrong address with another and I pay for two items for them not to be delivered no warning to mention from argos ... takes me to ring them 7 days later to be told should never have gone through out of stock. ... still no refund!! No more argos... your a joke and your staff less then charming
Helpful Report
Posted 9 years ago
Absolutely appalling service. Missed delivery date, didn't apologise and couldn't care less...
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Posted 9 years ago
Ordered a item online for collection, sent me the order number reference, took the money out of my bank and then emailed me to say the item was out of stock and that i would receive a refund within 5 days, which i have not received. Thoroughly disgraceful that they can do this. Will not order online ever again. Appauling service.
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Posted 9 years ago
Would not deal with this company again. Purchase a Nikon camera. Almost immediately the focus did not work. I looked up the Internet and discovered this camera has this fault as a number of people testified but they gave a simple solution to the problem which worked for them. I tried this solution and it worked. However, a few weeks later the problem reappeared. I took the camera back to Argos expecting them to replace it. Instead they sent it away and said I had to pay over £100 to get it fixed. Do not trust this company.
Helpful Report
Posted 9 years ago
Argos is rated 2.7 based on 4,040 reviews