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Argos Reviews

2.7 Rating 4,029 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,029 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Called the customer service team 8 times over my cooker which is very faulty, was on hold for an hour and a half each time and know one knew what they were doing and not one was any help what so ever. When I finally got through to someone I asked not to be transferred again as I have been all the time and I will be waiting for another hour then and the woman just cut me up and transferred me, still waiting to get through now! Will never order from Argos again!
Helpful Report
Posted 9 years ago
have never dealt which such poor customer service, absolutely terrible, your negligence is insulting. I was on the phone for literally ONE hour and a HALF explaining to NINE different people my case even though you have it on e-mail. When I was passed to the "relevant" person or department no information was passed so I had to explain myself all over again. I wanted to speak with your Finance department regarding VAT receipts - It's not that complicated isn't it? The last person with whom I spoke with (responsible for Deliveries????) just hung up the phone and that absolutely crossed the line. You have no idea what are you doing. It seems that nobody has excess to e-mail thus nobody can check my e-mail which clearly explains what I need. It's all in a list, with order numbers, dates, items, quantity. This shouldn't take any effort whatsoever, it's usually done in one hour the most, it has now taken ONE MONTH! I wrote two e-mails with the full lists included, several requests for particular orders through the whole month, called several times, my account department called you several times as well. I have been waiting for those VAT receipts for a ridiculous period of time now, chasing you to do your job. AND YOU CLEARLY HAVEN'T! Moreover, you mange to insult mine and our accounting department's efforts to resolve this in the fastest way.
Helpful Report
Posted 9 years ago
I ordereda set of dumbbells 3days ago to be delivered to my home address the day before yesterday between 7pm and 10pm. On this mentioned day,at about 7pm, I got three emails saying your order has been dispatched, unable to deliver and your order has been cancelled. Yesterday morning I phoned them explaining this situation. They updated my order ( I have got an email as a proof of it) and promised to deliver it to my address yesterday between 2pm and 6pm. Because I still did not have it last night, I decided to go for live chat and explained this again. It was Danielle there who told me that sometimesthey are late and ask me to come back and chat an hour later. I did not do this because I was tired. This morning trying to phone customer services and with being on the phone for 25 minutes, the phone call was cancelled. I am sending the order number 1076351066 and the product number 936/7816 in case someone wants to wake up and send me something I have paid to stop me thinking that someone has taken something that was not theirs. Eva
Helpful Report
Posted 9 years ago
Ordered a chest of draws from Argos yesterday purely because they offered same day delivery. Firstly the website was not functional and it kept looping when I attempted to make a payment. After holding for 25 mins to reach customer services, I finally got through to an advisor and was immediately cut off by a 'technical glitch'. Tried again, another 30 mins of waiting to then being able to successfully place my order. I paid the delivery charge and agreed same day delivery. Took the evening off work to receive the delivery except there wasn't a delivery! Not even a call or email to explain. Rang customer services who apologised and confirmed delivery hadn't even been attempted for an unknown reason and assured me it would be delivered today again between 7pm and 10pm. Stayed at home again this evening having taken another evening off work, again no delivery and no call or email from Argos to inform me. I'll never ever be using Argos again. This is false advertising to get traffic on their website.
Helpful Report
Posted 9 years ago
rubbish.big advert on tv order today get today.ive been waiting since 25 oct for my item to be delivered. they keep losing my order.online and in store.will never buy from argos again .rubbish store.rubbish customer service.
Helpful Report
Posted 9 years ago
Absolutely horrendous customer service, almost as bad as Santander. Been on hold now to cancel my delivery and it's been 2 hours!!!! Online email assistance is useless - over 12 hour wait for a response. No live chat option either. Will never shop at argos online or in store again.
Helpful Report
Posted 9 years ago
Ordered two wardrobes three weeks ago and earliest delivery date was today 12-6pm slot. I have waited in all afternoon despite this being half term week with my children only for no delivery! I then telphone customer services and wait for a representative to answer for twenty five minutes. On answering, there is no apology for the delay in taking my call! She then proceeds to tell me that due to the delivery van being involved in a traffic incident they are unable to deliver to me, and that a text message was sent to me about this, which was not done at all, despite 2 adults and 2 children being in the home to be able to hear this! The earliest delivery date they can now give me is 3 weeks away, despite my wardrobes being on the van. They say it is rolling stock and these wardrobes are now allocated to another customer as they are undelivered to me! When I ask for an earlier date as I needed the wardrobes for this weekend, this is not able to be done by them. When I ask for a morning delivery time for the rearranged date, this cann ot be done either due to scheduling, and the next available slot is a further week on. Suffice to say, I angrily cancelled the order and expect a full refund, and I will never use the company again, nor recommend anyone else to either. They will be going out of business at this rate of poor service.
Helpful Report
Posted 9 years ago
Not once not twice... nor three times... but 4!! 4 orders screwed up and customer service that is shocking.. OK to hang up on customers after waiting 40 mins to be put thru to the wrong department. 4 weeks still waiting for the first refund.... delivered to wrong address with another and I pay for two items for them not to be delivered no warning to mention from argos ... takes me to ring them 7 days later to be told should never have gone through out of stock. ... still no refund!! No more argos... your a joke and your staff less then charming
Helpful Report
Posted 9 years ago
Absolutely appalling service. Missed delivery date, didn't apologise and couldn't care less...
Helpful Report
Posted 9 years ago
Ordered a item online for collection, sent me the order number reference, took the money out of my bank and then emailed me to say the item was out of stock and that i would receive a refund within 5 days, which i have not received. Thoroughly disgraceful that they can do this. Will not order online ever again. Appauling service.
Helpful Report
Posted 9 years ago
Would not deal with this company again. Purchase a Nikon camera. Almost immediately the focus did not work. I looked up the Internet and discovered this camera has this fault as a number of people testified but they gave a simple solution to the problem which worked for them. I tried this solution and it worked. However, a few weeks later the problem reappeared. I took the camera back to Argos expecting them to replace it. Instead they sent it away and said I had to pay over £100 to get it fixed. Do not trust this company.
Helpful Report
Posted 9 years ago
argos is a disgrace ordered a table and chairs set stating that the set normal retail price was £649 It was in a flash 1 week sale and had something like 70/ off £229 then they advertised a code at check in for another 20/ off so we paid £188 for a six hundred pound set and that was all delivered . What a bargain so we thought . We were over the moon at the buy we had .it was delivered Thursday I noticed the box said Penley design and it didn't ring a bell I knew the one we ordered was called Elmwood so when I looked it up online the Penley set was only £199 not exactly the 6 hundred pounds worth we thought . Telephoned them and they said it was correct and the Penley table was part of the set we ordered a cheap nasty set that with 2 kids and pets would last 2 weeks probably horrible and is now going back but we have to wait about a week for it to be collected and then a further 5 days for refund a joke and would never use this company again . Disgusting sales tactics
Helpful Report
Posted 9 years ago
Ordered electric cooker to replace broken one phoned order 17 th October was on express del told in stock but will not del till 29 th October Mostly order from argus not any more Worst company to deal with
Helpful Report
Posted 9 years ago
Ordered Dyson vacuum cleaner Saturday morning - they confirmed delivery 2 - 6pm same day - didn't turn up tried phoning customer services after 6pm tried 8 times hanging on up to 20 minutes to speak to some one - phoned following day eventually got through - surprise surprise computer went down on Saturday at Hempstead Valley but would deliver Sunday morning and they did label on box clearly showed the agreed delivery slot for Saturday so we wasted 4 hours waiting for them to turn up Saturday at least an hour on the phone to customer services - we wont be wasting our time using Argos again
Helpful Report
Posted 9 years ago
Ordered 2 beds for my children 1st delivery was supposed to be 2nd oct they cancelled that to 9th which was then changed to 9th and now 16th oct . its 5.40 pm and I'm holding on the phone for 30 mins so far waiting to find out where they are . My boys have been sleeping on the floor for the past 14 nights
Helpful Report
Posted 9 years ago
Ordered a sofa bed on line for my son who has recently moved into his first home, order went through ok but still waiting for email to confirm order. Ordered Mon morning 9.30 STILL WAITING Spent 2 hours on phone today only to be told to wait for confirmation email even though the bank says transaction confirmed. They have no record of my order how does that happen. ?Not only that we paid an extra £20 for delivery. Shower of s --t will never buy anything from Argos again.
Helpful Report
Posted 9 years ago
I will never order anything from argos again and advise anybody else who needs to take time off work for a delivery not to as the item wont arrive that day as planned.argos customer service are rude and arrogant and tell you that you will have to wait 12 days for your money back or wait disgusting !!!!!
Helpful Report
Posted 9 years ago
The delivery was excellent,but the £10 gift card I received for purchasing an item for £100+ was a joke,firstly I had to use it within 1 month,then i had to pay another delivery charge for using it online shopping only,and I could not go and use it in my local store, phoned customer services and she was rude,never buy anything from Argos again.
Helpful Report
Posted 9 years ago
My complaint is not so much against the service with Argos but the actual products. I have purchased quite a few large items e.g. bed, mattress, sliding doors etc and I have to say all rubbish quality. Argos did try to offer me some vouchers I informed them that I still would never purchase from them again. Needless to say there was no vouchers forthcoming., what would be the purpose. I have just purchased 3 Freesat boxes at a cost of £500 plus pounds, normally I would have gone through Argos, but as said no more and purchased elsewhere.
Helpful Report
Posted 9 years ago
Nightmare trying to order online, 24 hours delivery?! More like delivery if lucky. Customer service is difficult to contact, and once you get through, their system does not work. The customer service just told me 'well there is an error'....after three days, the matter is still not resolved, but I anticipate a number of hours of work trying to get my money back.
Helpful Report
Posted 9 years ago
Argos is rated 2.7 based on 4,029 reviews